HD Supply Reviews | Glassdoor

HD Supply Reviews

Updated October 18, 2017
681 reviews

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2.9
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HD Supply CEO Joe DeAngelo
Joe DeAngelo
330 Ratings

681 Employee Reviews

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Pros
  • Had a culture geared toward overall wellness and work-life balance (in 40 reviews)

  • Great people out to help the customer (in 38 reviews)

Cons
  • Absolutely no work / life balance (in 23 reviews)

  • Upper management does not listen to employee feedback (in 38 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "A great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in San Juan Capistrano, CA
    Former Employee - Warehouse Associate in San Juan Capistrano, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HD Supply full-time (More than a year)

    Pros

    Set schedule with weekends off. Benefits after 90 days (medical, dental, 401k, vision, paid sick, vacation, holidays). The management treats everyone with importance and respect.

    Cons

    I can't think of a reason not to work here.


  2. Helpful (1)

    "hd supply is a great company to work for but theres always room for improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    No opinion of CEO

    Pros

    a growing and solid company with a great future. job security and reconition. the company is very ethical in its business practices. the company is a respected leader in the industry. great benifits and training available for all employees. customer service is superior with a focus of always keeping the customer as top priority. Management is very fair with its employees. Marketing material is always professional and is mailed in a very timely fashion. job performance is rewarded accordingly and all employees are treated fairly. hd supply is a company I can honestly say that i'm very proud to work for

    Cons

    the operations of the warehouse and some of its employees. at times there doesn't seem to be any sense of urgency when it comes to taking care of our customers. too many phone calls and follow up with the warehouse to make sure the customer is taking care of. at time it seems nobody in the warehouse wants to own up to taking that extra step to ensure that the customer is fully satisfied. frustrations at times with credit department and inside sales personell of not performing up to standards. perfunctory at best with a handful of internal personell. could be room for improvement

    Advice to Management

    focus more on individuals who are underperforming. If they are not working up to their full potential ensure them poor work performance is not acceptable

  3. "HD Supply; a growing company with an incredible work environment and company culture,"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renovation Operations Administrator in San Diego, CA
    Current Employee - Renovation Operations Administrator in San Diego, CA
    Recommends
    Approves of CEO

    Pros

    The environment and company culture are both relaxed and welcoming. They allow personal expression in terms of appearance such as hair and body jewelery. The culture is such that they encourage continued education by paying up to 50% of tuition. They also have classes with in the company on everything from time management and basic skills to improving leadership courses for managers. Company offered classes are during regular work hours and paid. They also offer drinks and snack during these classes. HD Supply tries to always promote from with in and most employees started in entry level jobs and worked their way through the channels to where they are currently and learned continually about the company and industry as they grew together. It is refreshing to see the return of companies that want to emphasize their customer service and build their reputation on that by implementing programs like the "voice of the customer" that have created departments whose goal and job it is not only to resolve customer grievances but to research what commonly causes customers to be dissatisfied and take action to help correct those problem areas. Also there are few companies that offer most items freight free and do not charge for the pick up or return of merchandise regardless of reason or cost of return in nearly all cases.

    Cons

    The company was recently sold by Home Depot and is still in the process of making all of the changes resulting from said sale. HR is slow if ever to inform of new changes including those affecting salary raises for promotions and reviews. The hiring process can be slow. Inter-departmental communication is not great. Some departments are unclear of what others do or whom to refer customers to for newly created services and departments. While the rapid growth is great to watch company newsletters often address feel good information and stories rather than important information for employees on changes to be implemented. Also the current operation system is outdated and continues to crash and run slowly, though it should be said that a new system is in the works and should be implemented completely by the new year.

    Advice to Management

    I would suggest improving interdepartmental as well as company wide communication of changes. We do a great job of announcing our successes but it would be great to understand more about the nuts and bolts of the company that got us there.


  4. Helpful (1)

    "HD Supply"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Processing Manager in Fredericksburg, VA
    Former Employee - Order Processing Manager in Fredericksburg, VA
    Recommends
    Approves of CEO

    Pros

    Everything!! I loved working for HD Supply

    Cons

    There were non unfortunately due to the economy our office was shut down

    Advice to Management

    Build a strong sales team to demolish all the compitetion!!!


  5. "Great opportunity to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Auditor in Orlando, FL
    Current Employee - Internal Auditor in Orlando, FL
    Recommends
    Approves of CEO

    Pros

    Great benefits and opportunities to advance. There are a lot of contacts and opportunities to network. Everybody is very friendly and focused on making the company the best in the industry.

    Cons

    The work environment is fairly fast paced with a lot of pressure to meet expectations. Management has a lot of plans and a strict timeline.

    Advice to Management

    The upper management should spend more time evaluating how corporate decisions affect the lowest level employees and the lines of businesses.


  6. Helpful (2)

    "good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quotations in Houston, TX
    Current Employee - Quotations in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HD Supply full-time (More than 10 years)

    Pros

    work week and benefits overall work enviroment

    Cons

    career development upper management accountability

    Advice to Management

    career development


  7. "Awesome place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Order Representative in New Braunfels, TX
    Former Employee - Special Order Representative in New Braunfels, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HD Supply full-time (More than a year)

    Pros

    A great place to work! The culture and environment there is very friendly, laid back and genuine. All of the employees and managers were kind people and a pleasure to work with. If you enjoy working with others as a team, this is the place for you. This company always has potlucks, activities and fun things for employees.

    Cons

    There are a lot if opportunities for growth, but you have to work there a long time before you will get to move up or get promotions. Work Schedules werent very flexible.

  8. "Constant movement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Recommends
    No opinion of CEO

    I worked at HD Supply full-time (More than 5 years)

    Pros

    Large, diverse company with opportunities for career growth if you know how to navigate the politics.

    Cons

    Upper management agenda was a constant moving target


  9. "HD Supply FM, What a great place to Work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Healthy company that cares about its people. Competitive salaries and provides work enviroments that enable each employee to secure their own success or failure. Solid training programs and support from each management level.

    Cons

    HDS is the top player in this space. Many competitors always targeting the core business.


  10. "Upgraded talent is smart, however they lack the ability to focus on being entrepreneurial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Technologist in Atlanta, GA
    Former Employee - Principal Technologist in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at HD Supply full-time (More than 3 years)

    Pros

    Great idea - to be the best wholesale building supply company. They have the ability to define the market and be #1 in the world.

    Cons

    Too focused on being GE, Motorola, or Home Depot. They should not try to be any of those.


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