HEI Hotels & Resorts Reviews | Glassdoor

HEI Hotels & Resorts Reviews

Updated May 10, 2017
94 reviews

Filter

Filter

Full-time Part-time

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Anthony Rutledge
37 Ratings

94 Employee Reviews

Sort: Popular Rating Date

Pros
  • The company is growing and there is lots of room for people who are flexible and willing to relocate (in 4 reviews)

  • Big company, competitive pay, varied brands (in 5 reviews)

Cons
  • High work demand which can sometimes affect work life balance (in 7 reviews)

  • Poor upper management hires, customers yelling in your face everyday with no support from managers (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in San Diego, CA
    Current Employee - Front Desk in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HEI Hotels & Resorts full-time (More than a year)

    Pros

    High pay, flexible hours, flexible time off

    Cons

    No training, managers do not seem to have loyalty to their employees and don't care about retention. Would rather just hire new staff.

    Advice to Management

    implement a training and a feedback system


  2. "Hei"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA
    Neutral Outlook

    I have been working at HEI Hotels & Resorts full-time (More than a year)

    Pros

    Hotel discounts and other good benefits if you are a frequent traveler

    Cons

    Management is horrible and they aren't kept honest by higher management, which makes everything underneath fall apart.

    Advice to Management

    Make sure your good employees are happy by keeping all managers honest


  3. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norwalk, CT
    Current Employee - Anonymous Employee in Norwalk, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HEI Hotels & Resorts full-time (More than a year)

    Pros

    Great Place to Work a lot of fun people

    Cons

    Benefits are horrible, lack of communication


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "They ask their employee to give them a good review on this site"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Boston, MA
    Current Employee - Sales Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HEI Hotels & Resorts (More than 3 years)

    Pros

    Some good tools for the managers to manage the hotels. Growing fast, and becoming very large. That's about it for this company.

    Cons

    The worst company culture I have experienced. They don't care about "the people". Yes that would be you. You will be simply a number.

    Advice to Management

    You need to rethink your culture.


  6. Helpful (1)

    "Transition sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Saint Petersburg, FL
    Current Employee - Retail Sales Associate in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HEI Hotels & Resorts full-time (Less than a year)

    Pros

    Free Employee meal and low medical insurance ..

    Cons

    We just start our month and i understand but we have been late pay and Miss day because of new time clock but two Times now ,so we have to wait to the next pay day to get it!We have bills to pay!

    Advice to Management

    Please,pay us on time...I work so hard to get that money..I know you too...And thank you ..


  7. "Great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Indianapolis, IN
    Current Employee - Front Desk Agent in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HEI Hotels & Resorts full-time

    Pros

    The company has MANY job openings and in my property's case, cross training in other hotel departments was always available.

    Cons

    Since the company has so many openings, turn over rates are very high. Especially at my property, it seems like the department associates are always SO new, including management, its hard to train new hires effectively because senior associates are so rare.

    Advice to Management

    Take better care of your associates. It will help with turn over rates, and in the long run, guests will be more happy.


  8. Helpful (2)

    "Long term associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HEI Hotels & Resorts full-time

    Pros

    Big enough for growth, small enough to feel like family

    Cons

    Long hours, but that is hospitality

    Advice to Management

    Thank you


  9. Helpful (3)

    "Decent Place to Work Only Because of Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HEI Hotels & Resorts full-time (More than a year)

    Pros

    Decent benefit package and a stable organization. General employees very friendly. Upper management very professional. However goals are not very clear and expectations are not overly demanding until someone gets a low score.

    Cons

    This review is not a sour grapes based review but from a true hospitality professional that has been around the block.

    There is zero progression within the company. There are people who have worked at the property that I worked for some 20+ years. Which shows stagnation to me. I've seen people who are smarter, with more skills, with pertinent tertiary education, with great attitude/personality asked to leave or treated unfairly in comparison to the "dinosaurs".

    Corporate, needs to stop outsourcing all departments to third party staffing solutions. The IT department is the WORST when you actually have an issue. The Housekeeping and Valets are outsourced too and you can see it in their actions.

    There are some people in management and upper management who have no clue how to use a computer and the basics of Microsoft Suite.

    Advice to Management

    Figure out ways to actually drive revenue instead of being the best at expense cutting and laying people off. I would also recommend someone actually having the guts to have a candid conversation with Anthony and how a companies attitude starts from the top down.


  10. Helpful (3)

    "Only care about their salaries, and not of hard working employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy hire, as they have such a high turn over rate they're almost desperate for employees.

    Cons

    They attempt to give benefits that match to other hotel management chains, however there is very little sight over day to day operations. Most of the management covers up flaws and just tries to "look their best" for the corporate office when they come to inspect of visit. No work/life balance as most locations are so short-staffed, employees will be scheduled to work for weeks straight, or only have one day off a week. Many departments are cut for "budgetary reasons" are the responsibilities are passed on to other departments that are already short staffed. Little to no training. Most employees recieve one day-one week training MAXIMUM and then are thrown on their position causing many errors and guest complaints.

    Advice to Management

    Properly manage the team and their schedules; proper training; hire and appreciate your employees so the turnover won't persist. Be more honest instead of having hidden agendas.


  11. "Great opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HEI Hotels & Resorts full-time (Less than a year)

    Pros

    Company growth so fast and provide opportunity for the right people...

    Cons

    Health benefits way too expensive to the point that it is not affordable...

    Advice to Management

    Look into the benefits for a better health insurance


Showing 94 of 96 reviews
Reset Filters