HEI Hotels & Resorts Reviews

Updated Sep 14, 2020

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3.8
68%
Recommend to a Friend
80%
Approve of CEO
HEI Hotels & Resorts CEO Anthony Rutledge  (no image)
Anthony Rutledge
257 Ratings
Pros
  • "Great company to learn and grow(in 17 reviews)

  • "Meet some great co-workers, free lunch at work, property in a nice location(in 15 reviews)

Cons
  • "As with many hotels, it can be difficult to juggle so many stakeholders but this is a modest con(in 31 reviews)

  • "Poor upper management and leadership(in 16 reviews)

More Pros and Cons
  1. "Nice Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HEI Hotels & Resorts full-time for more than 8 years

    Pros

    I enjoyed the team environment and the openness to suggestions or difficulties you may be having. I enjoyed that upper management when visiting would also make it a point to visit those within the property.

    Cons

    No cons, enjoyable place to work.

    HEI Hotels & Resorts Response

    Corporate Talent Acquisition Team

    Thank you for taking the time to provide a review of your experience with HEI Hotels and Resorts. We certainly take pride in having an atmosphere that allows for collaboration and feedback from all levels of the organization. Wishing you much success in your future endeavors!

  2. "It was fine"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in New York, NY
    Doesn't Recommend

    I worked at HEI Hotels & Resorts full-time for more than a year

    Pros

    Great boss and team . Enjoyed the remote work.

    Cons

    Unnecessary Micromanaging from corporate and crazy amounts of reporting


  3. "So many reports"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HEI Hotels & Resorts full-time for more than a year

    Pros

    Beautiful Property, Good Executive Committee

    Cons

    Directors stretched very thin by what seems like too many reports due. This company loves data and reporting, you will be re-forecasting constantly...In 4-5 different reports and systems. The constant PUSH to go out on sales blitzes (It worked last quarter so lets do it again every month.) makes it very challenging to close business and support the clients you already have. It makes you as a sales manager wonder what the corporate and regional level think you do every day. The Women in Business task force/program is a good idea but the the execution is poor. Emails and pressure from the top down that are often quite tone deaf to what is happening at the actual properties.

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  4. "Great Hotel, Great Hotel to Work For"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Staff Accountant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HEI Hotels & Resorts full-time for more than 3 years

    Pros

    Good people, award winning hotels, good benefits. Large enough organization to allow for promotion.

    Cons

    Not the highest pay in the industry. Sometimes struggles with operational systems - IT, Accounting Systems, Etc.

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  5. Helpful (1)

    "Mixed Bag"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Sales Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HEI Hotels & Resorts full-time for more than 3 years

    Pros

    Hotel Discounts are available from multiple hotel chains

    Cons

    Very poor bonus structure and incomprehensible annual review system

    HEI Hotels & Resorts Response

    Corporate Talent Acquisition Team

    We are very sorry to learn that your experience with us was not all it should have been. Our leadership teams have put much thought into developing our performance review and incentive programs so that we can appropriately celebrate the successes of our associates. It is important to us that we receive feedback on these programs so that we can continue to enhance them into industry leading platforms for performance. If you would be open to sharing this feedback in further detail, please do not hesitate to contact kwhite@heihotels.com. Thank you!

  6. "Permanently Laid Off Managers & Chose Not To Pay Earned PTO Even They Stated They Would Due To The Pandemic"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HEI Hotels & Resorts full-time for more than 10 years

    Pros

    I have nothing positive to say.

    Cons

    They do not keep their word. Stated they would pay out earned PTO in March when furloughed. Actually let go in September & was told they would not honor because was furloughed before reaching a year of service.

  7. COVID-19
    Helpful (1)

    "Smoke & Mirrors"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HEI Hotels & Resorts full-time for less than a year

    Pros

    This company had a few "Pros" which in no way make up the list of "Cons" (see below). *They have (somewhat) competitive pay for entry-level, non-administrative/managerial positions. Benefits are available to anyone who averages 30+ hours of work per week over the course of a year. Insurance rates dropped a bit at the beginning of 2020, which is a bit unheard of, but that was due to the insurance company HEI partners with rather than any generosity on HEI's part. *They do a good job at keeping the properties themselves pretty nice. The guests would have no idea that this is a trash company. *The training that HEI has available (such as on "The HIVE") is pretty good...that is, when the managers actually have the rare time available to give the training (see "Cons" below). I appreciated getting some of the best long-term career training and experience I have gotten. This included the chance to interview for my department - almost the entire team at my department was people I recruited and interviewed using Indeed and iCIMS. *They will also usually listen to safety concerns, and other minor employee concerns in general IF the fix is inexpensive and easy to implement. An example was cheap new code locks being installed on doors to the associate areas after associates such as myself expressed safety concerns due to lack of locks on those doors. *Their safety program is fantastic - the property I worked at regularly went 100+ days without an accident, and I heard it had a record of over 500 days. *They do a good job making sure there are enough ENTRY-LEVEL non-administrative staff (such as servers, front desk agents, cooks, etc.) to get the basic jobs done. *They also are good at drawing good, talented workers - I was friends with most of my coworkers and several managers at the property I was at. This made my time so enjoyable once I stepped down from recruiting/interviewing (as I was preparing to go to another property, as I had had enough of HEI's unprofessionalism), as I was working with people I helped hire on and got along really well with. *They like to have employee "Town Halls", which supposedly give workers some voice, but those are honestly more for show than anything truly meaningful. Smoke & mirrors. *They like to "recognize" workers such as posting positive guest reviews in the break room, but that is usually pitted against unnecessarily heavy-handed documentation (write-ups), which I will cover in the "Cons" section. *Given the great, talented people that work at the hotels, it is too bad corporate treats them the way they do, as I will continue below...

    Cons

    *One of the single biggest issues with HEI is their model for how they staff hotels with managers and administrative workers. They follow what I like to call the hourglass model. Corporate of course gets plenty of people. Also, there are plenty of entry-level positions (i.e. servers, housekeeping, front desk, etc.). However, the managerial staff and managers are woefully under-supported. I was friends with numerous managers, and due to my own work ethic was often able to help with various administrative functions at the property I was at. HEI so woefully understaffs those hotel-level administrative staff and managers that most managers and administrative staff rarely get to use any of their PTO. None of the managers I talked to ever got to use all of their vacation time, and most of them could not ever use more than a week at a time (the use of such time off being common at other hotel companies). I heard stories of managers getting their first vacation time in over a year when I was there, and it would only be for 1 week. While most "boots-on-the-floor" associates were paid alright, people in managerial or administrative positions (such as departmental heads, or 'hourly' non-managerial administrative associates like accountants, reservations associates, etc.) were generally underpaid. *PTO: Speaking of PTO, the PTO at this company is terrible and antiquated. Not only do the majority of managers and administrative staff not get to use much (if any) of their PTO, but the amount offered is small. Salaried associates get 2 weeks of PTO after their first year (1 week after 6 months, 1 at the year anniversary), while hourly workers get just 1 week of PTO after their first year. PTO does not roll over. For ALL workers, it progressively increases as such: 2 weeks after 2 years, 3 weeks after 5 years, and 4 weeks after 10 years. But, as mentioned before, good luck using more than 1 week of your PTO at this company, let alone 3 or 4. There is no hourly-based PTO accrual - it is simply "weeks" of PTO that you get, based on the average number of hours worked per week, not to exceed 40 hours of vacation pay (despite the fact that many people there work 50+ hour weeks regularly, especially the managers - though managers get 45 hours of pay per vacation week). Most hospitality companies will offer "weeks" of vacation PLUS PTO accrual based on hours worked, and offer some rollover as well. HEI needs to catch up there. PTO (really just called "vacation" or "weeks of vacation") is offered to full-timers (30+ hours). *Holidays: HEI only offers just 6 paid holidays, following a similar model - it is based on average hours worked per shift, capped at 8 hours of bonus pay per holiday. Like PTO, available to full-time workers (30+ hours). *HEI supposedly had incentive bonuses for things such as referring friends and performance (such as getting good scores on the Marriott BonVoy site), but most of my coworkers (I had this same problem several times myself) usually had to fight tooth & nail to get any of the incentive money we were promised we would receive. *The documentation policy (documentation is the friendly word HEI uses which means write-up) is ridiculous. Prior to working at this company, I had never gotten a write-up any any of the numerous jobs I have worked at, and always had a stellar work record. Despite frequent positive feedback both from managers and guests alike (raving guest reviews with my name would be posted in the associate cafeteria), I frequently got documentations for very minor "infractions" such as leaving well after my scheduled shift actually ended because I was not able to leave sooner, or having a full workload and missing one checkbox on a list of things I needed to get done because I would have such a heavy workload. This issue was not limited to me. I heard managers say they had been directed by HEI to "document" workers for bad TripAdvisor reviews. They told me they never had to do write-ups for TripAdvisor reviews at any other hotel they worked at, because people are ridiculous on TripAdvisor. Many good workers (with lots of guest accolades and recognition in the associate cafeteria) got terminated for a couple of minor infractions. There are 5-6 levels of documentation (coaching & counseling, verbal warning, written warning (sometimes 1-2), final warning, termination) to make it seem like you get a lot of 'chances', but really very petty, minor, common mistakes or incidents usually resulted in them stacking up pretty quickly. Additionally, documents (write-ups) do not go away after any period of time like they would at most companies. *The poor model of documentation is demonstrated by the fact that the hotel (per information I found out at a meetings) had a turnover rate far exceeding the average for hotels in the region (which in and of itself is a pain, since hotels already have high turnover), something like 10%-20% higher. Most workers didn't even make it to 6 months (actually, most probably didn't even make 3 months), because they either quit or were terminated. *The Corporate Executives at HEI's headquarters in Norwalk, CT are utterly incompetent. I was part of some Zoom meetings/trainings that corporate hosted, and they were always super disorganized and the way they spoke and presented themselves was usually very inauthentic and childish. The corporate culture also encouraged backstabbing, which included people overhearing private conversations and taking them out of context to make coworkers look bad. There were managers at my property who had close relations with corporate, and those individuals brought way too much drama to the property, which was encouraged by corporate. *There weren't many long-term managers, as many managers also quit/got fired pretty early on, but the ones who had been there a long time were pretty sold to HEI's heavy-handed disciplinary model, and often made things miserable for everyone else at the property. Such managers were often confrontational, and often didn't perform their job responsibilities properly. Examples include unwillingness to kick out guests who brought drugs & prostitutes into the hotel, hotboxed a floors with weed, harassed the female associates, and things of that nature. It would take several managers complaining (and often I myself bringing the situation to the attention of the right people) to even get such guests kicked out, despite the serious safety concerns as well as damaging of the property's reputation. The few that lasted were the ones who drank HEI's Kool-Aid and more or less were corporate's cronies. *Ultimately, I myself was terminated due to an honest, fairly common, minor mistake, due to the fact that a guest escalated it. I made an honest mistake that almost everyone in my department had made at least once, and in most cases, it would just result in a documentation. However, due to the guest making such a stink about it (and threatening to sue), HEI decided to tell my property to terminate me. This was up against the fact that during the nearly year I was there, I constantly received raving guest reviews (my name frequently being mentioned on reviews that had GSS scores of 10), and the majority of my coworkers at my department had been called in and/or interviewed by me. I had done a significant amount for this hotel (frequently picking up extra shifts and working 50 hour weeks, and recruiting a whole bunch of people), and all it took was one unreasonable guest to lose my job. It says a lot about a company when they are willing to get rid of a great employee (rather than stand up for them) to appease an unreasonable guest. I have never been written up at any other job I've had let alone terminated. *I was fortunate that several managers gave me a great review for the next hotel I got a job with a week later (it is my understanding that they had also fought to keep me from getting terminated), but I could have easily sued HEI for wrongful termination. The reality is that when I talked with my lawyers and explained the situation, they told me the guest did not have any possibility of winning any legal suit against the hotel given the circumstances, as no harm had been done to the guest, but that I would have a very good chance of winning a wrongful termination lawsuit had I chosen to go that route. Many of my former HEI coworkers encouraged me to sue HEI. In fact, when I interviewed at the next property I ended up getting a job at (a Marriott International corporate property), I explained to the interviewee how I had gotten terminated at HEI, and they not only hired me on the spot, but also asked me why I hadn't sued HEI, as they believed I should have sued them, too. Looking back on it, I would have done so if I had known we would be in the middle of a global pandemic just a few months later, as that money could have carried me far. *Last thought: HEI has a decent average rating on Glassdoor. This is because corporate encourages new employees to post reviews on Glassdoor before they have been there for very long. The smoke & mirrors I discussed above DOES work for a little bit. I actually thought it was a good company for my first 4 or so months. I quickly realized how much of a negative toll it was taking on my mental health after that. It says a lot that I felt happier and less stressed than I'd been in a long time when I got let go from the company. This place slowly takes the life out of you and you don't even realize it until it has gotten really bad. My recommendation: if you are going to hire on with a hotel, avoid HEI. I only didn't give HEI a 1 out of 5 because of the few redeeming qualities mentioned above on the "Pros" section. But trust me - you're better off if you avoid them. Hopefully COVID shuts HEI down. They deserve it.

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  8. "Assistant Front Office Manager"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Front Office Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HEI Hotels & Resorts full-time for less than a year

    Pros

    Your break meal is provided. Property was beautiful.

    Cons

    Management will not back you up or help you grow. Employees get fired for reasons that do not make any sense.

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  9. Helpful (2)

    "Learned a lot but work experience was worst of my life"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Office Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HEI Hotels & Resorts full-time for more than a year

    Pros

    Learned a lot in short amounts of time

    Cons

    Overworked, unappreciated, days off are hard to come by, no work life balance, VP is a woman against women, HR on my team was never there for the employee. Absolutely worst experience of my life for 1.5 years.

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  10. "Excellent company"

    5.0
    Current Employee - Assistant General Manager in New York, NY

    I have been working at HEI Hotels & Resorts full-time

    Pros

    Always Takes care of employees

    Cons

    There are no cons at HEI

Found 402 reviews