HELP USA Reviews | Glassdoor

HELP USA Reviews

Updated May 8, 2017
28 reviews

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Full-time Part-time

2.4
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HELP USA President and CEO Thomas Hameline
Thomas Hameline
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28 Employee Reviews

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  1. "Security officer"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Securtiy Officer in New York, NY
    Current Employee - Securtiy Officer in New York, NY
    Recommends
    Positive Outlook

    I have been working at HELP USA full-time (More than a year)

    Pros

    Because its a really good company and its also lots of room too grow within this company

    Cons

    There is really nothing to say


  2. Helpful (4)

    "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in New York, NY
    Current Employee - Case Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at HELP USA full-time (More than a year)

    Pros

    You are making a difference in the lives of others.
    I have great coworkers (the other case managers). Everybody else sucks.

    Cons

    - The pay is average for case managers, no room for raises regardless of tenure or work ethic.
    - Management is overbearing and likes to threaten the staff with employment termination.
    - Management is disrespectful and condescending in how they speak to their staff.
    - This is all a numbers game. The management and the company don't care about actually helping homeless people. They just want to say they have helped "X" amount of people and moved them out of shelter, so they can keep getting their grant funding.

    Advice to Management

    - Start appreciating and treating your staff with respect.
    - Be professional and stop with the personal nonsense.
    - Stop the nepotism. Stop hiring unqualified people just because they're your sister's, daughter's cousin.
    - Stop being money pinchers, and reward your staff for their great work ethic and their loyalty/tenure with the company.


  3. "Case Manager - Good Entry Level Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Bronx, NY
    Former Employee - Case Manager in Bronx, NY
    Recommends

    I worked at HELP USA full-time (More than a year)

    Pros

    Good health, dental, 401k benefits. This was a good entry level job for a college grad

    Cons

    Salary very low for Case Managers when compared to HELP's competition. There are little resources for the clients which makes it difficult to get the job done. The workload was impossible to keep up with.


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  5. Helpful (1)

    "Management Problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    None that I can think of.

    Cons

    Office staff was not cohesive and management did not try to improve that atmosphere (no holiday party or even decorations!) And salaries were very low always due to budget problems.

    Advice to Management

    Be fair and pay your employees liveable wages.


  6. Helpful (3)

    "If you want to be frustrated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Bronx, NY
    Current Employee - Case Manager in Bronx, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at HELP USA full-time (More than 3 years)

    Pros

    There are flexible work hours.

    Cons

    Disorganized. Large caseloads and low compensation. High turnover rate of staff. Supervisors slow to find replacements. Supervisors don't supervise or orient staff appropriately. Staff is left to figure things out as they go. The line staff is often blamed for any negative outcomes and findings. Very unprofessional behavior and underhanded dealings can occur, favoritism is very common.

    Advice to Management

    Staff should be appropriately compensated for the work they do. Alternately make sure workloads are lowered. Work on making sure that supervisory staff is training and supervising their staff fairly and appropriately. Holding supervisory staff responsible for program failures not just letting them turn to the line staff to blame and cover for issues that occur. Encourage team building training for supervisors.


  7. Helpful (1)

    "Stay as far away as possible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Brooklyn, NY
    Current Employee - Case Manager in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at HELP USA full-time (More than a year)

    Pros

    My Program Director, the amazing team established, and the benefits are decent.

    Cons

    This has to be one of the most disorganized companies I've ever worked for. High managementioned is digusting. They vouch for people that clearly have no clue what they are doing. The clients are genuinely the ones who suffer the most; for an agency that promotes helping undeserved communities, they clearly have another agenda in mind. They might as well become a real estate agency because they never allow anyone in social services provide quality service. It's been such a disappointment working here even with an excellent boss and great team. Favoritism is the way to excel in this company. Just stay away, it's not worth the low pay and the high level of stress that comes with this job. I can't blame everyone in my team leaving including myself due to the terrible administration. If you feel like being mistreated is the place for you and no room for growth and low pay, be my guest and apply.

    Advice to Management

    I have no real advice for management because everyone knows this company will never change unless they get rid of the root of the problem. Most of these higher ups don't deserve their titles or know a thing their doing.


  8. Helpful (1)

    "Case manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager/Intake in Bronx, NY
    Current Employee - Case Manager/Intake in Bronx, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at HELP USA full-time (Less than a year)

    Pros

    Other than management some people are real team players at the job

    Cons

    Family ran agency. Sad to say but very racist environment. African American people often targeted and labeled. Long hours demanded but no overtime pay offered. Not worth the stress. Blame game is always played here and management will never take responsibility.

    Advice to Management

    It is important to have knowledge of your job and that is stongly lacking at this agency. How can subordinates be lead by people that don't know the work?


  9. "Don't Work Here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Brooklyn, NY
    Former Employee - Case Manager in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    The best thing will be when you come to your senses and quit.

    Cons

    Petty and vindictive people. Lack of teamwork. Lack of supervisory support. Caseloads way too high to be manageable. They drive all of the most talented staff away.

    Advice to Management

    Keep your personal feelings out of your supervising and support your staff.


  10. Helpful (1)

    "Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in New York, NY
    Current Employee - Case Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at HELP USA full-time (More than a year)

    Pros

    If you have a desire to help the less fortunate, and wanting to see a positive change in the community then social services may be for.

    Cons

    The sites a severely micro managed, over demanding, and underpaying,


  11. "maintenance supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Porter/Handyman/Assistant Director in Brooklyn, NY
    Former Employee - Porter/Handyman/Assistant Director in Brooklyn, NY
    Recommends
    Positive Outlook

    I worked at HELP USA full-time (More than 3 years)

    Pros

    Great organization to work for it was started by Andrew Cuomo...I started as an maintenance intern and worked my way up.

    Cons

    Hiring people with less experience than you but has a higher position...then have to train them without recognition.


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