HELP USA Reviews | Glassdoor

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HELP USA Reviews

Updated January 7, 2018
39 reviews

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2.3
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HELP USA President and CEO Thomas Hameline
Thomas Hameline
4 Ratings

39 Employee Reviews

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  1. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HELP USA full-time (More than 3 years)

    Pros

    Room to grow within the company.

    Cons

    Nepotism and unstable leadership has caused a deviation in the organizations original message of safe and stable housing for the homeless population.

    Advice to Management

    Leadership starts from the top down not the bottom up


  2. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Las Vegas, NV
    Former Employee - Case Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HELP USA full-time

    Pros

    Experience with Homeless Veterans. The company provides thoughtful time off.

    Cons

    The Las Vegas Health and other insurance benefits are subpar. The pay is inadequate if you are social services degreed. The worst issue is the Las Vegas management. Staff is treated derogatory. Management is out of touch with the community, staff and lacks the degree and background to run a program for homeless veterans and degreed professionals. Safety for both veterans and staff needs to be increased as the shelter locations are in rough areas (something to consider if you have never worked in such areas).

    Advice to Management

    Restructure. Move staff lacking Social Work or social service degrees to secretarial, human resource or other non-interactive positions and hire consummate professionals. Leadership should be LCSW, LSW or MSW.

  3. "Case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in New York, NY
    Current Employee - Case Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HELP USA full-time (Less than a year)

    Pros

    It’s a job that pays

    Cons

    There is no training, no leadership. The program directors have no knowledge or experience in the programs they’re running. The agency is poorly structured.

    Advice to Management

    Hire people with experience.


  4. Helpful (1)

    "Case Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at HELP USA full-time

    Pros

    Good training and good benefits.

    Cons

    No structure, no raises, over worked

    Advice to Management

    Follow structure across the board. Respect all diversity and speak English when non Spanish speakers are around. Favoritism


  5. "Organization with A Great Mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at HELP USA full-time

    Pros

    I truly believe that the employees are focused on accomplishing HELP USA's mission. It is rewarding to know we are assisting those in need.

    Cons

    Training opportunities are lacking. Salary could be better.

    Advice to Management

    We need succession planning. Turnover is high and the employees are often stretched too thin.


  6. "Former Employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HELP USA full-time

    Pros

    Clean building and easy commute (that’s really it).

    Cons

    Horrible benefits, and favoritism from management


  7. "Trash"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Monitor in Brooklyn, NY
    Former Employee - Security Monitor in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HELP USA (Less than a year)

    Pros

    Full time hours, pays for uniform, benefits and vacation time, they have pens, other than that the work environment was horrible

    Cons

    Management lacks! Employees are childish, work place was nasty, never any office supplies, broken security equipment, not enough staff so you’ll always get stuck. East Ny site

    Advice to Management

    Pay security more for the work they do!

  8. "Help"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at HELP USA full-time

    Pros

    Great team ; location was good ; lots of training

    Cons

    Terrible benefits ; not enough support from community ; to focused on numbers


  9. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in New York, NY
    Current Employee - Team Leader in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HELP USA full-time (Less than a year)

    Pros

    Good people and a lot to learn.

    Cons

    unprofessional, and low pay.


  10. "No leadership and no accountability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Safety Supervisor in Bronx, NY
    Former Employee - Safety Supervisor in Bronx, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at HELP USA full-time (Less than a year)

    Pros

    You get payed for the hours you work. You can take sick days and personal days.

    Cons

    Management does not care about its employees. Staff are lazy and unprofessional

    Advice to Management

    Place individuals with a backbone at your help creston site.


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