HELP USA Reviews | Glassdoor

HELP USA Reviews

Updated November 17, 2018
54 reviews

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2.6
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HELP USA President and CEO Thomas Hameline
Thomas Hameline
11 Ratings

Employee Reviews

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Pros
  • "This was a good entry level job for a college grad" (in 2 reviews)

  • "There is a great team work within each site and the supervisors are supportive in balancing work and personal life" (in 2 reviews)

Cons
  • "High turnover rate due to the horrible culture, horrible management, long hours, little compensation or room for growth" (in 4 reviews)

  • "Upper management were bullies and HR does nothing" (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in New York, NY
    Current Employee - Team Leader in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HELP USA full-time (Less than a year)

    Pros

    Good people and a lot to learn.

    Cons

    unprofessional, and low pay.


  2. "Great Mission! Pay could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CENTRAL OFFICE in New York, NY
    Current Employee - CENTRAL OFFICE in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HELP USA full-time (More than a year)

    Pros

    Company has a great mission and most people who work here are really focused on that mission.

    Cons

    Compensation isn't great, because the company is limited in what it can pay by its government funders.

  3. "poor mentality of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assist Supervisor Mechanic in Bronx, NY
    Former Employee - Assist Supervisor Mechanic in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HELP USA full-time (Less than a year)

    Pros

    its opportunity as a entry level employee but don't stay.

    Cons

    employees have negative attitudes about the work and the individuals they work for.

    Advice to Management

    lead the staff for excellence in that environment of homelessness. The client doesn't need


  4. Helpful (1)

    "Housing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housing Specialist in Bronx, NY
    Former Employee - Housing Specialist in Bronx, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at HELP USA full-time (More than a year)

    Pros

    Great staffs and environment, every day is a new day.

    Cons

    They will find any reason why not to increase your salary or give the staffs more money. The city pays them to but instead of paying their staffs they keep the money within Upper Management. Help try’s to tell staffs that Housing comes first but housing gets the lowest pay. Help USA is the lowest paying Social Service company and they wonder why they have a very high turnover rate when it comes to Housing Specialist.

    Advice to Management

    CEO and Upper Management- it’s very sad to see that you are will to have great employees leave in order to increase your paycheck. Instead of only focusing on upper management you need to pay your housing Specialists the salary that they deserve, because they are the second most important people within your company.


  5. "Client Care Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ccc in New York, NY
    Current Employee - Ccc in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at HELP USA full-time (More than 3 years)

    Pros

    the salary is okay.
    Early dismissal on friday during summer

    Cons

    there is a high turnover rate

    Advice to Management

    appreciate your staff


  6. "SSUSA's employee opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Director in New York, NY
    Current Employee - Program Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HELP USA full-time (More than 3 years)

    Pros

    Great entrepreneurial atmosphere to work in.

    Cons

    not much oversight on employees as some or over worked and many are underworked

    Advice to Management

    compensated the employee's working harder better


  7. "Teacher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HELP USA full-time

    Pros

    Freedom to work creatively and make my own curriculum.

    Cons

    Staff is unprofessional and abusive to clients

  8. "Could be better"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HELP USA full-time

    Pros

    hours, benefits, work staff, easy to commute

    Cons

    not clean facilities, difficult clients, pay, demanding


  9. "Case Manager in Las Vegas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Las Vegas, NV
    Former Employee - Case Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HELP USA full-time (More than a year)

    Pros

    You are given a fair amount of time off (most likely to compensate for the outrageously lousy pay for degreed professionals), and you can assist in-need veterans.

    Cons

    Where to start? The locations are in areas you would expect, but the security has become subpar, so they do not watch out for their co-workers. Upper management extremely unprofessional, as is his right-hand women; besides being in-experienced in social services. Nepotism. Human Resources does nothing.

    Advice to Management

    Quit so your Social Work degreed replacements can be hired.


  10. Helpful (1)

    "Decent place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in New York, NY
    Former Employee - Case Manager in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at HELP USA full-time (More than a year)

    Pros

    Rewarding to work with homeless veterans, clean office, access to a lot of trainings.

    Cons

    No room for growth. Low salary for the actual work you do. High caseloads. Rude supervisors and directors which led me to quit.