HESS International Educational Group Reviews | Glassdoor

HESS International Educational Group Reviews

Updated February 28, 2017
82 reviews

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Pros
  • The teaching method is easy to follow (in 6 reviews)

  • And living in Taiwan has never been a penny-pinching venture to begin with (in 5 reviews)

Cons
  • The CTs boss new NSTs around and there is lots of unpaid work (in 13 reviews)

  • The salary may not be as high as other English schools in Taiwan, given the pretty intense workload (in 6 reviews)

More Pros and Cons

  1. "Depend on your area if you will like or not"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at HESS International Educational Group full-time

    Pros

    Hess is a good stepping stone to travel throughout Asia. The pay for foreigners increases every year and the ceiling is higher than other corporate cram schools. You get yearly bonuses and fairly easy to take time off.

    Cons

    Like my title says, your experience depends on where you are placed. I was placed in a great area and stayed for multiple years. I had friends that were in other areas (different managers and directors) and hated it.

    Advice to Management

    Offer more for the HNSTs so they can help retain people. Also, stop hiring idiots that are obviously only interested in partying instead of working. If you stop expanding (because you are adding too many schools, libraries, and things the company does not need). Lower the amount of schools in the island so you don't have to hire idiots to meet your demand, instead you can have quality schools with better teachers.


  2. Helpful (1)

    "Native Speaking Teacher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HESS International Educational Group full-time

    Pros

    A lot of support, good starting point for Asia

    Cons

    paid hourly and work much more than paid.


  3. Helpful (2)

    "Not Terrible, Not Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HESS International Educational Group (More than a year)

    Pros

    - Initial training was intense but provided a good introduction for teachers with no experience
    - High turnover means they hire regularly, so it's easy to get a job even with no teaching experience
    - Working with kids - both a pro and a con haha. I did have a lot of fun working with kids and the lessons are provided for you so you mostly don't have to think about it

    Cons

    - It all depends on the branch, but don't count on always having a CT with you in the classroom.
    - The hours suck and you can get stuck working weekends or evenings
    - Management is usually inexperienced and often the head NSTs are white males, so I felt there was a lack of diversity
    - The compensation isn't the most competitive, but I knew going in that I wouldn't get rich doing this


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  5. Helpful (1)

    "It depends on the branch"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at HESS International Educational Group full-time

    Pros

    You get to work in Taiwan and get paid on time. They are constantly hiring. The lesson plans are already made for you. The training is helpful.

    Cons

    Every branch is different. The one that I worked at did not have a Head Native English Speaking Teacher. I did not get any help or support from the Head Chinese Speaking Teacher or the director. They only spoke to the NSTs at the monthly meetings or if they had a complaint. The HCT would tell me that I needed to improve, but was never able to tell me what I needed to improve. When I got very sick and lost my voice, I was still expected to sing and dance at a holiday event. The HCT complained that I was not loud enough and that I looked tired. Racism was also an issue.

    Advice to Management

    There needs to be a good support system at all of the branches.


  6. Helpful (2)

    "Hess is a decent Buxiban"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at HESS International Educational Group full-time (More than 5 years)

    Pros

    Good initial training, helps you find housing and get set up for living abroad. Work is really fun at the right branch, the pay is great for the cost of living

    Cons

    lots of unpaid extra work, some school branches are terribly managed, company culture cares more about the bottom line and making money than they do the children learning English


  7. Helpful (1)

    "Great first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NST
    Former Employee - NST
    Doesn't Recommend
    Negative Outlook

    I worked at HESS International Educational Group full-time (More than a year)

    Pros

    They are organized and friendly, Try to get you good at teaching

    Cons

    Pay is a bit below industry standard, workload is a bit above industry standard

    Advice to Management

    Try to decrease workload on teacher, they will quit less often if you do

    HESS International Educational Group Response

    May 16, 2016 – English Human Resources Department

    Thank you for your feedback, we do care a lot about the teaching quality of our teachers, so that our students can get the best possible learning experience. As a company, we invest in our teachers ... More


  8. Helpful (2)

    "Native Speaking Teacher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at HESS International Educational Group full-time

    Pros

    Was hired in home country. Easy to pick-up extra hours. Good people.

    Cons

    There was lots of unpaid work

    HESS International Educational Group Response

    Jan 6, 2016 – English Human Resources Department

    Thank you for your review, we are glad to hear you had a positive experience working with us. Our people are our greatest strength, and we are proud of the teachers we have. We are also proud that we ... More


  9. Helpful (1)

    "Fun position overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Easy to make your own way. Good camaraderie, plus it's a fun job

    Cons

    Training can be frustrating and redundant. Often not a lot of communication with management

    HESS International Educational Group Response

    Nov 15, 2015 – English Human Resources Department

    Thank you for your comments. We are glad that you had a positive experience. We do feel that training is an important to give support to our staff to make them be the best possible teachers they ... More


  10. Helpful (3)

    "Teacher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at HESS International Educational Group full-time (More than a year)

    Pros

    Hess made it easy to work it Taiwan -- it felt good knowing I already had a job lined up for me when I arrived. Also, I always received payment for my teaching hours. When there was any sort of discrepancy re: hours worked and my pay, my manager made sure to get it sorted out for me.

    Cons

    Overall, teaching at Hess was a negative experience. I received little to no training, there was no support or communication from my manager. My manager was somewhat hostile, and overall it was not a healthy working or learning environment. It was very clear that the priority at Hess was making money and that providing quality English instruction to children was merely an afterthought. An unprofessional environment and outdated teaching methodologies.

    Advice to Management

    Update your teaching materials. Don't overwork the poor Chinese teachers. Don't promote a culture where managers and staff become so stressed out and overworked that the environment becomes toxic. Honestly, it's the children that suffer in the end.

    HESS International Educational Group Response

    Nov 15, 2015 – English Human Resources Department

    Your feedback is greatly appreciated. We are glad that you felt Hess delivered on its promises. Please do contact us at jeanchristophe.guedon@hess.com.tw about your comments on lack of training. Our ... More


  11. Helpful (1)

    "Native Speaking Teacher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Very good training. Never had teaching experience before this so they really set you up for success. However it's a learning curve- challenging at the beginning but once you get the hang of it you don't need to spend hours preparing for classes. Teaching children was really fun and there's always opportunities to make more money (by substitute teaching classes).

    Cons

    It is a company so when it comes down to it you need to accept the fact that all they essentially care about is money. This means pleasing the parents' demands, passing students who should repeat a level, and teaching classes too large to adequately give each student enough attention. That being said, your experience largely depends on your boss and there are quite a few down to earth ones who actually care about the students more than their paycheck. I would recommend this job to anyone who is willing to put in hard work and cares about helping others.

    Advice to Management

    Lower the class sizes and try not to pass students that need to repeat a level. This is not good for them in the long run.

    HESS International Educational Group Response

    Jan 6, 2016 – English Human Resources Department

    Thank you very much for you balanced view of your time working with us. We really appreciate your feedback and respect how you have looked at both sides fairly. We do care a lot about the teaching ... More



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