HKT Teleservices Reviews

Updated Apr 5, 2022

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Found 34 of over 36 reviews

3.2
38%
Recommend to a Friend

Top Review Highlights by Sentiment

Pros
  • "Great people to work with(in 3 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Former Employee, more than 5 years

    It was a good job

    Sep 10, 2019 - Telemarketer in Lincoln, NE
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Layed back environment, nice people

    Cons

    Angry people on the phone

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  2. 5.0
    Current Employee

    Manager

    Dec 6, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Family feel. Leadership that cares. Opportunity to turn job into a career.

    Cons

    Not sure I can think of any.

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  3. 5.0
    Current Employee, more than 1 year

    Good

    Oct 26, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good relationship with colleagues and managers

    Cons

    I cannot say other things special

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  4. 5.0
    Former Employee, more than 8 years

    Resigned

    Jan 16, 2021 - Customer Service Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Best people Incentives Fun Best training ever

    Cons

    I cant think of anything

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  5. 4.0
    Current Employee

    Decent Place to Work

    Dec 7, 2020 - Call Center Representative in Columbus, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fair pay Work from home Decent hours

    Cons

    Commission structure could be better

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  6. 4.0
    Former Employee, more than 1 year

    Family away from home.

    Sep 8, 2020 - Case Manager in Grove City, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Family environment, lots of support, and they actually listen to employee ideas.

    Cons

    Long, late hours. Stressful phone calls and sudden policy changes.

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  7. 4.0
    Former Employee, more than 1 year

    Good job

    May 28, 2020 - Case Manager in Dublin, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun, lively workspace. Easy going job.

    Cons

    The main con to working there was management favoritism

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  8. 4.0
    Current Employee, less than 1 year

    CSR Review

    Oct 28, 2021 - Customer Service Representative (CSR) in Tsuen Wan
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and nice location

    Cons

    Lot of pressure, busy schedule

    Continue reading
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  9. 4.0
    Former Employee, more than 3 years

    BPO (former PCCW Teleservices)

    Sep 27, 2021 - Back Office 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The environment and my workmates are great.

    Cons

    Salary increases are so rare.

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  10. 4.0
    Former Employee

    Good Boss

    Jun 14, 2021 - Customer Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    High Salary with good team members.

    Cons

    Work load. Stress with oncall duties.

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Viewing 1 - 10 of 34 Reviews

HKT Teleservices Reviews FAQs

HKT Teleservices has an overall rating of 3.2 out of 5, based on over 36 reviews left anonymously by employees. 38% of employees would recommend working at HKT Teleservices to a friend and 38% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, HKT Teleservices employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at HKT Teleservices. This rating has improved by 11% over the last 12 months.

38% of HKT Teleservices employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HKT Teleservices 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at HKT Teleservices to be work life balance, career development, coworkers and the cons to be diversity and inclusion, culture, management.

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