HKT Teleservices Reviews

Updated Apr 5, 2022

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Found 34 of over 36 reviews

3.2
38%
Recommend to a Friend

Top Review Highlights by Sentiment

Pros
  • "Great people to work with(in 3 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 2.0
    Former Employee, more than 1 year

    Agent

    Apr 5, 2022 - Customer Service Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours and great coworkers

    Cons

    Super unorganized and management is so bad

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  2. 2.0
    Current Employee

    not a first choice

    Mar 6, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    most of the co-workers are friendly

    Cons

    little employee benefits not energetic environment

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  3. 3.0
    Former Employee, more than 10 years

    Operations Management

    Mar 4, 2022 - Assistant Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good culture and easy program.

    Cons

    Need improvement on process improvement initiatives

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  4. 4.0
    Current Employee, less than 1 year

    CSR Review

    Oct 28, 2021 - Customer Service Representative (CSR) in Tsuen Wan
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and nice location

    Cons

    Lot of pressure, busy schedule

    Continue reading
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  5. 5.0
    Current Employee, more than 1 year

    Good

    Oct 26, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good relationship with colleagues and managers

    Cons

    I cannot say other things special

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  6. 3.0
    Former Employee, more than 8 years

    HKT

    Sep 27, 2021 - Supervisor in Manila, Manila
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people to work with

    Cons

    Their facilities and the overall workplace.

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  7. 4.0
    Former Employee, more than 3 years

    BPO (former PCCW Teleservices)

    Sep 27, 2021 - Back Office 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The environment and my workmates are great.

    Cons

    Salary increases are so rare.

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  8. 3.0
    Current Employee

    OK

    Sep 23, 2021 - Specialist in Quarry Bay
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Big company, many department and division

    Cons

    High level of hierarchy, traditional management style

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  9. 3.0
    Current Employee

    Good Company

    Sep 3, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They have some of the best clients to work with.

    Cons

    Salary is competitive, but could be better. They have to improve some employee success programs

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  10. 3.0
    Current Employee, more than 1 year

    Asiamiles

    Aug 18, 2021 - Customer Service Representative (CSR) in Tsuen Wan
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nothing but salary is stable

    Cons

    Bad working time Strict policy on your personal belonging not allowed to take during working Supervisor is not helpful and bad attitude Not suggest work unless you are seeking for stable jon

    Continue reading
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Viewing 1 - 10 of 34 Reviews

HKT Teleservices Reviews FAQs

HKT Teleservices has an overall rating of 3.2 out of 5, based on over 36 reviews left anonymously by employees. 38% of employees would recommend working at HKT Teleservices to a friend and 38% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, HKT Teleservices employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at HKT Teleservices. This rating has improved by 11% over the last 12 months.

38% of HKT Teleservices employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HKT Teleservices 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at HKT Teleservices to be work life balance, career development, coworkers and the cons to be diversity and inclusion, culture, management.

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