HMA (Healthcare Management Administrators) Reviews | Glassdoor

HMA (Healthcare Management Administrators) Reviews

Updated August 19, 2017
57 reviews

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2.9
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Steve Suter
1 Rating

57 Employee Reviews

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Pros
Cons
  • Also top managers were told they had to write glowing reviews on this site (in 4 reviews)

  • Inconsistency in policies and procedures (in 2 reviews)

More Pros and Cons

  1. "Care Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HMA (Healthcare Management Administrators) full-time (Less than a year)

    Pros

    HMA is far and away the best company I have ever worked for!There is a steep learning curve, but there usually is working in healthcare and management is fairly patient while new employees ramp up. Employees are empowered to give client's that something extra to help separate us from the big insurers like Premera, et al. Lots of learning opportunities and growth potential if you're willing to step up. They pay is great. Telecommuting for most employees, if not all employees (meaning flexible hours). Good work life balance. Great coworkers. Good benefits all around.

    Cons

    I have nothing but great things to say about HMA.

    Advice to Management

    The company is on the right track. Just be supportive of the employees that struggle with ambiguity or as other's have called "frequent change".


  2. Helpful (6)

    "Lack of integrity in senior managment is a serious problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HMA (Healthcare Management Administrators) full-time (Less than a year)

    Pros

    [Operation]
    The company is in a position to do great things for the public, or at least the members they serve, by serving their healthcare needs.
    [Benefits]
    Flexibility of work hours and working from home. Great healthcare benefits; after all, it is what the company does.
    [Culture]
    People are generally dedicated to do good through their jobs and are nice and easy to work with as co-workers.
    [Growth]
    If one is willing and capable, this is a place where the management will take a chance on talents and one can practice problem-solving skills and acquire steep learning curves.

    Cons

    The senior leadership's transition is painful and everyone can feel it. Lack of organization and structure is still a problem. The senior leadership does not encourage diversity and does not support people with backbone, integrity, and accountability.

    The company struggles to find its competitive advantage in the marketplace. It just lost its largest client in the company's history this year. Several layoffs have occurred. The 401(k) benefit is moved to vesting period for 5 years. No sure what are the other discounts of benefits will come.

    Advice to Management

    It is great to create company principles, but when actions and supports do not follow, they are merely buzzwords.

  3. "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at HMA (Healthcare Management Administrators) part-time

    Pros

    Great teams to work with. Fair salary and room to move up within the company if desired. Work/life balance is definitely valued here.

    Cons

    Upper management cares more about investing in experienced employees than in the less experienced with better values and work ethic.


  4. "Outstanding Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CDHP Lead in Mukilteo, WA
    Former Employee - CDHP Lead in Mukilteo, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HMA (Healthcare Management Administrators) full-time (More than 3 years)

    Pros

    Flexibility when needed, Good pay, Many outstanding staff

    Cons

    The "cons" were taken care of


  5. "Engaging work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HMA (Healthcare Management Administrators) part-time

    Pros

    HMA is a small company, which allows for facetime with a lot of talented employees. The company culture is welcoming and relaxed without compromising hard work. For the most part, everyone is engaged and whas' nice is that, due to the company's size, you can see your work make a direct impact.

    Cons

    Some IT issues were repeatedly a problem but are being addressed.

    Advice to Management

    Nothing that I can think of.


  6. Helpful (2)

    "30+ Year Startup Seeking to Innovate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HMA (Healthcare Management Administrators) part-time (Less than a year)

    Pros

    Definitely the highlight of working at HMA is the employees. Being a smaller company, HMA has a tight-knit culture consisting of very talented employees. In my case, my supervisors are very supportive and encourage me to leverage my creativity and strengths. It is also evident that HMA has the correct mindset of wanting to change such as replacing some of its obsolete and tedious processes with innovative technologies.

    Cons

    Although this is not the case for me, I feel as if upper management encourages employees to speak up, but many employees have amazing ideas and feedback that are listened to but not taken into account. In addition, despite some processes being optimized, HMA is understaffed and a number of employees are asked to work beyond capacity. As mentioned in past reviews, there is a struggle between people in the company who don't embrace change and people who do, which leads to some ambiguity in terms of HMA's future goals and strategic alignment.

    Advice to Management

    Keep persisting for change - it is difficult but worthwhile. Also, continue developing, listening to, investing in, rewarding, and recognizing employees for the immense effort they put in to keep HMA strong.


  7. Helpful (8)

    "Still hopeful."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The ability to work from home is the only thing that keeps most good employees with this company. The benefits are good. Employees are the best part of HMA. David was a great CEO and we are already feeling the results of his departure.

    Cons

    Changing business policies and procedures is not a bad thing at all. It's a plus when it is done correctly. When it's done and undone and done and undone is when it gets confusing. Make up your mind. No one is on the same page. The bad thing is it hurts our members if we can't get our stuff together.

    Too many management changes. Employees need to have managers they can rely on. Too many good ones leaving or looking to leave. It's unstable and concerning for many employees.

    Also top managers were told they had to write glowing reviews on this site. Why is this necessary if their employees are happy.

    Advice to Management

    I'm worried you are losing sight of what made HMA special. In previous years the CEO - HR or any of the old management would never ask anyone to post positive reviews on this or any other web site. They simply didn't need too.

  8. Helpful (1)

    "Great coworkers and programs"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at HMA (Healthcare Management Administrators) full-time

    Pros

    Great coworkers, opportunities to learn new skills and take ownership, work-life balance, strong benefits. HMA offers insured employees almost all the services that they sell to clients, so there are many programs available.

    Cons

    The company is going through many changes and some employees are resistant to the changes which is impacting morale.

    Advice to Management

    Increase communication to staff to get people on board with all the changes and help morale.


  9. Helpful (6)

    "Age an issue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at HMA (Healthcare Management Administrators) full-time

    Pros

    Front line staff and a few of the original mangers that have not been let go are amazing and dedicated .

    Cons

    New VP wants all management or employees that " are visible to outside clients " to be in age range between 27-42. Dislikes a person by looks , before he knows the job they have done or can do.
    His motto is one of " old school" hire new instead of encouraging employees with tenure to move forward in the company . All successful Fortune 500 companies encounge promoting within, believe in mentoring employeees to be successful and pay the frontline staff wages that validates they are appreciated.

    Advice to Management

    Do not bring in new management that does not have experience in Care Management , Claim administratiion , Provider Relations or Customer Service .
    For the few long term employees that have been there but should of been gone years ago based on HR issues, why continue to promote them?
    Hopefully HMA parent company is aware of the behavior and addresses it or they will be on the receiving end of the same reviews


  10. Helpful (7)

    "Great place to work.....originally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Working under previous CEO was positive
    Many great co-workers , some at home positions.
    Prior flexibility with hours
    Decent benefits

    Cons

    Working with original CEO and management was positive, this has been replaced ( many times ) with management that really don't care about being advocates for their respective departments, in fact the atmosphere is pretty much look out for yourself only and watch your back.... this has created quite a bit of stress for employees. No real communication. As for the comments mentioned on other reviews regarding employees resistant to change ... the change being lower level positions being outsourced and management positions skyrocketing


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