HMS Holdings Reviews | Glassdoor

HMS Holdings Reviews

Updated November 21, 2017
240 reviews

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2.8
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HMS Holdings Chairman, President and CEO Bill Lucia
Bill Lucia
134 Ratings

240 Employee Reviews

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Pros
  • Transitioning to promote a good work life balance (in 14 reviews)

  • work from home - remote position (in 8 reviews)

Cons
  • Just starting to turn into a progressive company with multiple work-life balance benefits such as flex-time, work from home, etc (in 7 reviews)

  • upper management is totally clueless and delusional (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sr. Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HMS Holdings full-time

    Pros

    TBO, culture, opportunities, great training program

    Cons

    Director & VP level management


  2. Helpful (3)

    "Bad Takeover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Danvers, MA
    Former Employee - Anonymous Employee in Danvers, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HMS Holdings full-time

    Pros

    Great staff, fun place to work, easy commute

    Cons

    When HMS took over Eliza in Spring 2017, they doubled the costs of benefits, eliminated the annual bonus, eliminated the unlimited PTO policy, and in general treated former Eliza employees like prisoners-of-war. That's why 20% of us have decided to leave so far. They're cheap. And the health plan is awful -- and expensive. If your spouse has any access to another health plan, HMS makes you pay a $1000 penalty to add them to yours per year.

    If you are single, the benefits may not hurt as much. But the $60 bonus I got this year pales in comparison to the 5% in my offer letter. Directors and VPs still get bonuses, though I don't know whether they are worse than pre-buyout.

    Advice to Management

    When you take over a company, look at it from your new employees point of view. Try to "do no harm" and make the experience at least neutral. And don't tell them all the reasons why the takeover is good FOR YOU, but try to make it good for them, too.

  3. Helpful (2)

    "VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Irving, TX
    Current Employee - Vice President in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HMS Holdings full-time (More than 3 years)

    Pros

    Employee focused culture and advancement/exposure opportunities are strong and growing. Strong market position.

    Cons

    Culture of accountability is almost non-existent. Short term gains often trump long term vision.

    Advice to Management

    Hold all levels of the organization accountable, set the bar higher.


  4. Helpful (2)

    "High Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at HMS Holdings full-time

    Pros

    Competitive pay. Fast-growing, profitable company.

    Cons

    High turnover. Lack of structured training.

    Advice to Management

    Work on decreasing turnover.


  5. Helpful (2)

    "caseworker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Caseworker in Irving, TX
    Current Employee - Caseworker in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HMS Holdings full-time (More than 3 years)

    Pros

    Onsite gym. Cafe onsite as well but time is too structured to take advantage of it.

    Cons

    Accounting for every minute of your day, micro managing, favoritism.

    Advice to Management

    Pay more attention to what your supervisors are doing!


  6. Helpful (1)

    "Not a good experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend

    I have been working at HMS Holdings full-time

    Pros

    Not many, training is bad, work many hours no paid OT for salary workers

    Cons

    Bad management, not experienced. Lots of cat fighting, women can't get along in professional environment. Employee turn-over, management turnover. Old outdated systems with other offices, CA and TX do not talk to one another/IT systems based on HMS buying other companies. Just a mess.

    Advice to Management

    Don't promote based on how many hours your employees work. Promote based on leadership experience.


  7. Helpful (1)

    "Pay the bill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at HMS Holdings full-time (Less than a year)

    Pros

    Pay check loads of work QPA a system that micromanage

    Cons

    No room for growth buddy system. Management clueless. Manager best friends with staff talks about people. Attitudes all day u did this wrong eye rolling the list goes on. High class call center with all the calls.

    Advice to Management

    You can't whisper

  8. Helpful (1)

    "Great environment can make up for the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Hartford, CT
    Current Employee - Analyst in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HMS Holdings full-time (More than 3 years)

    Pros

    Great environment and management

    Cons

    Comparatively speaking pay is on the lower side


  9. Helpful (2)

    "Eligibility Operations Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at HMS Holdings full-time

    Pros

    nice people, willingness to help other

    Cons

    -No chances for growth within the organization
    -Pay was not reflective of the amount of work that is done


  10. Helpful (3)

    "Lots of opportunity for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HMS Holdings full-time

    Pros

    Good people trying hard to improve services and company culture

    Cons

    Lack of focus. Too many initiatives in progress at the same time, all requiring the same level of effort and the same people. Acquisitions not integrated well. Technology that doesn't support the business.

    Advice to Management

    Prioritize initiatives rather than try to do it all. Keep focused on a plan. Make management accountable.


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