HMSA Employee Reviews about "upper management"

Updated Jul 21, 2020

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Found 13 of over 161 reviews

3.3
60%
Recommend to a Friend
94%
Approve of CEO
HMSA CEO and President Mark Mugiishi
Mark Mugiishi
16 Ratings
Pros
  • "Employee benefits are good with 401K, health insurance, onsite fitness and depending on the department, flexible work hours(in 15 reviews)

  • "There are great people who work here(in 9 reviews)

  • Cons
  • "Direction by upper management doesn’t always seem clear(in 13 reviews)

  • "Low pay for standard cost of living in HI(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "upper management"

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    1. 1.0
      Current Employee, more than 8 years

      No concerns towards employees

      Jul 21, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hard working employees. Employees really enjoy assisting members and providers.

      Cons

      Upper management don´t trust their employees. they had us working remotely During COVID for two months and now had asked us to come back. There lack of accommodation to single working moms, parents with small children, pregnant women is unreal. HMSA expects you to work as everything is ´normal´. There is nothing normal. Schools will start teaching part-time remotely and part in person. Parents will need to take YPT during those days.

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      2 people found this review helpful
    2. 1.0
      Current Employee, more than 1 year

      Poor Company Culture

      Sep 28, 2019 - Preventive Care 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule for field-based employees

      Cons

      Health insurance coverage is cheaper and offers more for other employer groups, managers lack knowledge on the employees they overlook making them useless, annual reviews are highly subjective and have no concrete measurable criteria, employee burnout due to being exempt and managers allowing other departments to hand their work to others, lack of transparency on decisions made my upper management, questions and concerns are never addressed

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    3. 1.0
      Current Employee, less than 1 year

      Membership

      Jul 25, 2015 - Membership Customer Service Representative in Honolulu, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I get to work in a small room, with no help, and tell customers what I THINK they should do.

      Cons

      Management does not acknowledge when co-workers on their team are being picked on and are very narrow-minded in dealing with the obvious issues. Nobody in upper management addresses any issues and favor those who have been there long time. Name calling and ganging up on new people including temps is on going but constantly dismissed. what do I mean? I mean, that some of the men will call one of the female workers names that should be outlawed. Nobody listens when there is a legitimate complaint about the work environment, everyone there sticks together and complains about when a necessary change needs to be made in work relations...how to interact with othrr coworkers without being hypocritical, disrespectful, rude, complacent, and flat out condescending.

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      6 people found this review helpful
    4. 3.0
      Former Employee

      Good launching pad for my career

      Dec 26, 2014 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - large company with good benefits such as 401K, paid time off, health care insurance - lots of opportunities for mobility and advancement (except at the executive level) - working at HMSA provides you with an excellent perspective of the healthcare landscape.

      Cons

      - Depending on the department, work is demanding. 50-70 hours a week at the management level. - Healthcare reform, faltering partnerships, and declining Medicare reimbursement are putting the company at risk - Tends to not promote to upper management internally - Politics of the company are reminiscent of the show Game of Thrones

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      5 people found this review helpful
    5. 2.0
      Former Employee, more than 1 year

      Frustrating and best avoided

      Jun 10, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is a gym, garden and good health benefits. Too bad a lot of it just seems to be for show.

      Cons

      If you decide to work here, be sure to make friends with people in your department, because they will be the ones telling you what is going on at this place. After an online training segment and new hire orientation, you will be thrown 100% into your job left to sink or swim. Trust me, the training and orientation have nothing to do with your job assignments. Management will give you vague assignments. You are required to read their minds and complete the task perfectly on the first attempt. If not, expect it to show up on your review. Every mistake will be noted. If upper management hears about this mistake, expect severe punishment from your manager. If you do well, you will be given more assignments with little to no reward. If you hate your family and love living at work, come right on in! HMSA preaches well-being, but demands that you give up your personal time to meet unrealistic deadlines and complete impossible tasks. If you don't, you're lazy, you're letting your team down and disloyal to the company. Don't be surprised if your manager guilt trips you into working long hours, weekends and holidays. Understand that nothing is good enough. Despite putting in long hours and attempting to learn without adequate tools, they will only remember your mistakes. It will leave you feeling sad, angry, defeated and worthless. If you are still considering this company, let me leave you with one final note. They will promise you that change is coming. It will never come. People have been waiting for years, but the problems here are systemic. Turnover is high, the work is too demanding and managers aren't given time to invest in their staff. Their bosses prioritize other tasks over helping their employees. Many departments are overworked and overwhelmed.

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      9 people found this review helpful
    6. 2.0
      Former Employee, more than 10 years

      It’s a good place for those starting out of college to get work experience.

      Jan 20, 2018 - Business Analyst in Honolulu, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are great people who work here. They are also mindful of your quality of life, and ensuring that it’s not always about the work.

      Cons

      Direction by upper management doesn’t always seem clear. Especially when it comes to what product or vendor they choose for projects.

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      2 people found this review helpful
    7. 3.0
      Current Employee, more than 3 years

      Good company, bad upper management

      Sep 1, 2017 - Manager IT in Honolulu, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Technologies and people are good. Nice facility, have a good mission to serve Hawaii. Believes on improving the health of Hawaii.

      Cons

      Micromanagement and poor upper management make it a tough place to work. Lack of communication about future plans. Always doing rework.

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    8. 1.0
      Former Employee, less than 1 year

      It's all about who you know...

      Apr 17, 2014 -  in Honolulu, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Umm, I guess the benefits and pay were decent for Hawaii.

      Cons

      Management is awful and spoiled. I have never seen so many unprofessional people in supervisor and upper management positions. And if you ever decide to stay out of the drama you will quickly get shut out.

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      4 people found this review helpful
    9. 1.0
      Former Employee, more than 8 years

      MS Recon/Enrollment Rep

      Jul 14, 2017 - MS Representative in Honolulu, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most of my co-worker are alright, but a few needs more training.

      Cons

      Mid to Upper Management are not very good at what they should be doing. Most don't know what and how to manage the worker under their control.

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    10. 1.0
      Former Employee, less than 1 year

      Start focusing on your people vs yourself

      Jun 9, 2015 - Anonymous Employee in Honolulu, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The team of people I got to work with

      Cons

      Upper Management too focused on themselves

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      3 people found this review helpful
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