HMSHost Reviews
40% would recommend to a friend
(2059 total reviews)
Steve Johnson
55% approve of CEO
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Found 2,059 of over 2K reviews
Updated Dec 1, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "There are good benefits and they pay Well.. but it's not a company you want stay with for a long time" (in 109 reviews)
- "Managers don't bother to call and tell you when you're taken off of the schedule or when you're put back on the schedule." (in 101 reviews)
Ratings by Demographics
This rating reflects the overall rating of HMSHost and is not affected by filters.
- 5.0Nov 22, 2023Internal Audit SeniorFormer Employee, more than 3 yearsBethesda, MD
Pros
I was with this company for quite some time , and what truly sets it apart was the phenomenal teamwork and collaboration among colleagues. There's an incredible sense of unity there, where everyone is genuinely supportive and works together seamlessly. The collaborative atmosphere fostered innovation and made tackling challenges feel like a collective effort rather than an individual burden. Moreover, the emphasis on maintaining a healthy work-life balance was commendable. The company understood the importance of allowing employees the flexibility to manage their personal lives while excelling professionally.
Cons
It is a relatively small organization so upward mobility can be a challenge.
- 2.0Sep 24, 2023Server/WaitressFormer Employee, more than 1 yearSan Antonio, TX
Pros
It seems very easy to get hired there, it can be fun working in an airport, and server tips can average $150-$300 depending on how busy the day is and how well you can work under immense pressure on extremely busy days for hours on end.
Cons
The pay was $2.15/hour for servers plus tips, so you might say they're relying heavily on the customer to make up the difference. Management was inconsistent and did not hold people accountable for completing side work. Expectations were all over the place, and much of the restaurant's equipment was outdated and constantly breaking down. For some reason, they couldn't replace simple equipment, such as ticket printers that are essential to FOH/BOH communications and the smooth operation of the restaurant. I did not personally get the sense that HMSHost cares for its employees. Management largely felt unprofessional and unorganized. Upper management was disconnected from its employees and the director was very much disliked by many lower-level employees. Morale was always fairly low. We would get slammed for hours straight and fight to keep up during the busy season. I found it to be too chaotic and ridiculous to be sustainable. We often wouldn't even have a host to sit customers, so they would just walk in and seat themselves, often at dirty tables. We were told at one point that we would get assistance with a busser, but that never happened. It would have helped tremendously, who knows why we never got one. HMSHost is an international company, so hopefully other's experiences within it are better than mine. I was a part-time employee working less than 32 hours a week (because they couldn't give me 4 days), so I didn't get any benefits beyond PTO if I recall correctly.
- 1.0Nov 26, 2023General ManagerFormer Employee, more than 5 yearsPittsburgh, PA
Pros
Meet new people Learn on the fly Training materials provided
Cons
No off days No maternity leave Constant change in management Expected to work in hostile work environments HR is useless Absolutely no work life balance
- 1.0Oct 27, 2023Server/BartenderFormer Employee, more than 1 yearSavannah, GA
Pros
HMS Host has several “units” as they call them throughout the Savannah Airport. Everything from Starbucks to Pretzel Time to all the restaurants/bars. They pay well and the tips are good.
Cons
The managers are so disconnected. They expect you to put your job before your family in a lot of instances (not always, but more often than not). The managers have no clue about situational awareness. The management is so poor in fact, that the corporate Human Resources office had to be called to handle more issues than should be considered normal, but not against the employees, but against the management themselves. They do not believe in team work, they pit each employee against each other to where everyone is out for themselves. No sense of community or helping each other out. They build upon, instill and promote that toxic culture.
1 - 3.0Nov 24, 2023Host/HostessCurrent Employee, more than 1 yearDallas, TX
Pros
Secure location, great for people watching
Cons
Night time servers are greedy money Hungary, lack of communication everyone trying to tell everyone else how to do there position instead of focusing on there position in the restaurant mangers some are laxidasical others knit pick
- 4.0Oct 30, 2023General Manager 1Former Employee, more than 1 yearTampa, FL
Pros
Lots of opportunities Other than the couple of cons it was a great opportunity for sure!
Cons
Need a better training program for managers! If they need you they will just fill employees heads up with what they want to hear to have them cover when there is no manager available Some people were 2faced
1 - 2.0Dec 1, 2023BaristaFormer Employee, less than 1 yearSacramento, CA
Pros
Not much honestly they are too understaffed
Cons
Not enough workers too busy stressful
- 3.0Nov 27, 2023Line CookCurrent EmployeeNorfolk, VA
Pros
Freedom of not feeling ran down or overworked
Cons
Pay is on smaller scale vs. operation standard. The surrounding area in general plays a part in this.
- 2.0Nov 20, 2023Starbucks-BaristaFormer EmployeePhoenix, AZ
Pros
There are always hours to work.
Cons
The workload was insane, years of restaurant work and never had i been in such an overwhelming and stressful position. Always understaffed, constantly going 100mph just to try and keep up.
- 1.0Jun 16, 2023ManagerFormer Employee, more than 1 yearSacramento, CA
Pros
The team at HMSHOST Sacramento was undeniably the highlight of my time there. Together, we fostered a supportive and cohesive work environment, consistently delivering exceptional service to our customers. I cannot speak highly enough of the professionalism, dedication, and teamwork displayed by my colleagues.
Cons
However, the upper management at HMSHOST Sacramento left much to be desired. It became evident that favoritism played a significant role in decision-making processes. Certain management members, particularly the Director of Operations, were given preferential treatment and undue influence over critical matters. This created an environment of inequality and hindered fair opportunities for growth and advancement. Moreover, the level of control exerted by the Director of Operations and their allies was concerning. It appeared that anyone who did not conform to their preferences or who they were unable to exert control over became targets for dismissal. This created a culture of fear and stifled the individuality and diversity of thought within the organization. Regrettably, I too fell victim to this bias and control when I was unjustly fired by the Director of Operations. It became apparent that my abilities and professional accomplishments took a backseat to whether I aligned with their personal beliefs or yielded to their overbearing control. This left me feeling marginalized and unsupported.
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HMSHost Reviews FAQs
HMSHost has an overall rating of 2.9 out of 5, based on over 2,172 reviews left anonymously by employees. 40% of employees would recommend working at HMSHost to a friend and 35% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
40% of HMSHost employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HMSHost 2.7 out of 5 for work life balance, 2.7 for culture and values and 3.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at HMSHost to be management, career development, benefits and the cons to be culture .
