HMSHost Reviews | Glassdoor

HMSHost Reviews

Updated July 19, 2017
689 reviews

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2.9
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Steve Johnson
84 Ratings

689 Employee Reviews

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Pros
Cons
  • Upper management does not really know what is going on during daily operations (in 29 reviews)

  • slightly disorganized at times, high turnover rate at a associate level (in 20 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Controller in Bethesda, MD
    Former Employee - Area Controller in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HMSHost full-time (More than 10 years)

    Pros

    Opportunity to visit locations across the country. Internal growth opportunities, long term associates to learn from.

    Cons

    Sometimes a few doing the work of many. Depending on department little recognition

    Advice to Management

    Make sure work is spread evenly and all parties are recognized of efforts


  2. Helpful (1)

    "KCI Airport"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Kansas City, MO
    Former Employee - Assistant Manager in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HMSHost full-time (More than 5 years)

    Pros

    Great career opportunities
    Friendly staff
    Diverse ethnicities

    Cons

    The work and home life balance is horrible. With me having my son the hours were terrible as well

    Advice to Management

    Take the time to properly train ever associate and every manager

  3. "Barista Starbucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Irving, TX
    Current Employee - Barista - Starbucks in Irving, TX
    Recommends
    Approves of CEO

    I have been working at HMSHost full-time (Less than a year)

    Pros

    Average Pay is kind of good

    Cons

    Pay vs work load


  4. Helpful (2)

    "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in El Paso, TX
    Current Employee - Barista in El Paso, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at HMSHost full-time (More than a year)

    Pros

    I like working in the airport because you get to meet all sorts of people and hear about their travels and every now and then meet famous people flying out.

    Cons

    There's not really a set time at what time you'd be off at. They depend on departures at the airport and if there is a delay, you would have to stay longer.

    Advice to Management

    I think they need for to focus more Ron each store specifically making sure everything is priced and labeled right. Also, when hired they mention that if you're in school they will work with your schedule and they actually don't.


  5. "Don't waste your time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in New York, NY
    Former Employee - Barista in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HMSHost full-time (More than 5 years)

    Pros

    Co-workers, experience for customer service, flexible hours.

    Cons

    Managers, upper management, pay, work environment, pay scale between-status of employees, time employees have been there and employees who deserve a higher pay scale

    Advice to Management

    Hey managers- if you want to make someone the supervisor- DON'T PAY THEM THE SAME AMOUNT AS A BURGERKING CASHIER! Also, that Starbucks AST that helps you with everything in the plaza is still waiting for that raise! Also, you want your staff to stay and or at least show their shifts? Treat them like human beings! Your have maniacs as managers and you do nothing to control anything. The whole company is falling apart. The best thing I ever did was get out of there. Peace out.


  6. Helpful (1)

    "Not have respect for employee, no encouragement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Trenton, NJ
    Current Employee - Shift Supervisor in Trenton, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at HMSHost full-time (More than a year)

    Pros

    You get an enough . Learning experience . Get trained in cash. Flexible schedule according to your school and other jobs

    Cons

    Dealing with managers . Have to do multi tasking . Travel plaza it is could get busy . Have to be your own leader

    Advice to Management

    Be more respectful . Try to create an friendly environment


  7. Helpful (1)

    "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at HMSHost full-time (Less than a year)

    Pros

    Getting to assist guest and meet different travelers

    Cons

    Terrible work environment. Untrustworthy management

    Advice to Management

    Treat all of your employees fairly

  8. "Poor management team"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Project Manager in Los Angeles, CA
    Current Employee - Project Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HMSHost full-time (More than 5 years)

    Pros

    None that I can think of.

    Cons

    Horrible management team...some are not fluent in English.

    Advice to Management

    Better management training ...


  9. "Middle management is a huge problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Utility in Portland, OR
    Former Employee - Restaurant Utility in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HMSHost (More than a year)

    Pros

    Large corporate presence, has benefits and can be easy to transfer

    Cons

    Management is controlling or incompetent

    Advice to Management

    Stop threatening workers when they try to unionize against their awful local management, your restaurants would run more efficiently with a union than they do now


  10. Helpful (2)

    "Worst and craziest experience of my life..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Houston, TX
    Former Employee - Line Cook in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HMSHost full-time (Less than a year)

    Pros

    Decent pay
    Medical Benefits
    Free meals every day
    Discount at many airport locations
    Free airport parking after a couple months
    Honestly, I'm trying and I can't find any more pros, they suck

    Cons

    Incredibly stressful environment (Constant yelling, screaming, arguing)
    Aggressive environment (Had been threatened myself with fist and weapons many times)
    Violent environment (Fist fights and attempted stabbing a)
    Tiny kitchen space in many concepts with many employees back to back for 8-12 hours a day.
    Blatant racism and sexism
    The most disorganization I have ever seen
    HR department is a mess with new inexperienced leadership
    Upper management cares very little about anything or actually pays attention
    Lower management is very inexperienced and has a turnover rate of a range of 50-70%
    Hourly employees turnover rate is even worse
    Must arrive to work an hour early to get through TSA lines
    Parking tag can take a couple months
    Airport background checks can take one month or so
    Badging offices are slammed 24/7 and can take months to receive one (Until then you must wait in the entrance of our terminal for an escort clocked out, which can take up to an hour, not counting the lines and TSA)
    No reimbursement for parking or any services used ($5-10 daily for park-n-ride)
    Incorrect Paychecks (Pay rate and retro check took two months to be adjusted to correct amount which was about 40% higher) and was still off by a few $100
    The list goes on and on... ask any employee or manager you can find
    They WILL terminate you for something one day if you do not defend yourself or sign up with the Union (Who still may not even help) if you are one of the higher payed employees and cuts need to be made. Regardless if you are a dishwasher or GM.

    Advice to Management

    One day this company will not be able to dig itself out of the hole it has created and when that day comes, I will be there to help pave that hole over and turn it in to a beautiful new condominium!


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