HMSHost Reviews | Glassdoor

HMSHost Reviews

Updated April 26, 2017
639 reviews

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Full-time Part-time

2.9
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Steve Johnson
68 Ratings

639 Employee Reviews

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Pros
Cons
  • Very few opportunities for feedback with upper management (in 25 reviews)

  • slightly disorganized at times, high turnover rate at a associate level (in 19 reviews)

More Pros and Cons

  1. Featured Review

    "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Great company to grow with and lots of internal promotion opportunities.

    Cons

    Sometimes influenced by European markets as owned by an Italian company.

    Advice to Management

    Invest in people.


  2. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Los Angeles, CA
    Current Employee - Barista in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HMSHost full-time (More than a year)

    Pros

    Working inside the airport I've meet a lot of new people. Working at a Coffee Master store, We get to try all the Reserve Coffees. The job makes you quick on your feet and overall has personally made me a sharper person. Starbucks has really changed how I felt about customer service, for example now. I pay more attention to each and every customer so when they leave our store, they have nothing but great things to say.

    Cons

    The only thing I would say is I've been working the same shift for almost a year in a half. I would enjoy more flexible hours. I make enough however would like to work some where that I can actually start saving again

    Advice to Management

    I would like too take more of a management role at work. Starbucks was also my first job. Over all I have roughly 4 years of Starbucks experience. I feel that I know the ends and out of the company and if it was brought to me, I would love to step up to the chanllenge.


  3. "Ehhhh..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Newark, NJ
    Current Employee - Barista in Newark, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HMSHost full-time (More than a year)

    Pros

    There are good benefits and they pay Well.. but it's not a company you want stay with for a long time

    Cons

    When you get there you notice how you're never really that well taken care of.. maybe just in my job but the management is very unprofessional and unfair.


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  5. "Cashier at HMSHost Rest Area"

    Star Star Star Star Star
    Former Employee - Cashier/Retail Associate in Hamilton, NJ
    Former Employee - Cashier/Retail Associate in Hamilton, NJ

    I worked at HMSHost full-time (Less than a year)

    Pros

    Friendly environment, good co-workers, helpful and understanding managers, lack of strenuous activity, lackadaisical.

    Cons

    Continuous customers, busy at all times, frequent call outs.

    Advice to Management

    Properly maintain employees' punctuality and efficiency at the job.


  6. "Food & Beverage Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Gardena, CA
    Current Employee - Manager in Gardena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HMSHost full-time (Less than a year)

    Pros

    The best reason to work at HMS Host is you get to work at the Airport and meet different people also work with great people.

    Cons

    The worst thing about it is Traffic at the Airport.

    Advice to Management

    My advice to Management is pay your Managers better.


  7. Helpful (1)

    "Not a lot of promise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Savanna Place, GA
    Former Employee - Shift Supervisor in Savanna Place, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HMSHost full-time (Less than a year)

    Pros

    Great benefits package for the type of work. Provides Flex time that can be used at any time as well as affordable medical and dental and 401k with employer contributions up to 6%. Also provide tuition assistance after 1 year of employment covering up to 90% of tuition. Plenty of opportunity for overtime if desired and starting pay is above what you will find outside the airport.

    Cons

    Many of the employees have no desire to do even the minimum and often call out leaving the supervisory staff to cover shifts rather than doing their leadership duties. HR makes firing an employee extremely difficult even when legitimate.

    Advice to Management

    Stop tying the hands of supervisors and managers that are trying to weed out poor quality employees. Reward openly and more often good employees that you want to stay. Punish employees more severely for infractions that are against company policy. 1st time offenders should receive a written warning and additional training, 2nd time suspension with additional training or termination, 3rd time termination with no rehire.


  8. "Company not employee friendly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Specialist II in New York, NY
    Former Employee - Accounting Specialist II in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Large company with possibility of growth, depending on if liked, not performance ability. Benefits pretty good over time. Work with friendly associates.

    Cons

    Behind the back discontent of most management. FAVORITES, catered to, even if not good performance. Have to learn as you go, on your own. Too much expected for job level and pay. Management mostly poor and unfair. Human //resources usually unfair and biased toward company. Turn over big, no care by company, exceptions do occur. If you try to up your performance you can be penalized if it appears to threaten management. Management turn over high. Company portrays itself one way and act another. Customer service and satisfaction not always what it should be. Loyalty over looked, both ways.

    Advice to Management

    Stabilize management for continuity and stability. Treat employees as you would want to be treated. Reward those with at least praise and thanks for a job well done and possible advancement and raise. Realize customers count, it's not just a captive audience. Don't be fooled when associates act nice when upper management are there and with discontent when not there. Stop behind kissing! Stop expecting that Host comes before family most of the time..


  9. Helpful (1)

    "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Tempe, AZ
    Current Employee - Host in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HMSHost part-time (More than a year)

    Pros

    Work with my schedule

    Cons

    High turn over in some positions

    Advice to Management

    Communication is key and do something to make your employees feel valued


  10. "Great if you don't care about your happiness"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Manchester, NH
    Former Employee - Cashier/Barista in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HMSHost full-time (More than 5 years)

    Pros

    Free food to an allotted amount

    Cons

    Lack of management
    Over worked employees
    Move people around too much to their different concepts (restaurants)
    Shift leads do duties of supervisors but are paid far less
    Severely understaffed all times of the year
    Training employees is not a priority
    Lazy management that only dictate orders
    I walked out after a lazy manager refused to cover his cooks break and forced me to do it after I was told I was no longer to work in the kitchens after I was given Starbucks to run and fix after they messed it up. Manager had no idea how to cook or work in any of his assigned restaurants

    Advice to Management

    Hire management that are competent
    Learn how to keep employees
    Learn how to value the hard working ones
    Stop thinking it's ok to move people around
    Make it easier to get rid of consistently horrible and reported management instead of sending them for "retraining"


  11. "No advancement if your not in your 20's or Hispanic..."

    Star Star Star Star Star
    Former Employee - Hostess in Santa Ana, CA
    Former Employee - Hostess in Santa Ana, CA
    Doesn't Recommend

    I worked at HMSHost full-time (More than 3 years)

    Pros

    Flexible hours....good benefits...if full time 32 plus hours a week...

    Cons

    Union fees, parking fees, low pay, standing the whole shift.

    Advice to Management

    Hire people who are over 30 as a supervisor and not just Hispanics....it's a little club...if you don't fit the race card..you are not getting promoted....at least at John Wayne Airport....


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