Work with artists staff, and help production team to make the show go on, and on time! The best co-workers, a fun, upbeat energy almost always. LIVE MUSIC EVERY NIGHT! oppurtunities to work in every department based on the night's turnout and show's operational/technical requirements. Meet local celebrities, Famous touring artists on occasion, never miss a concert.
-Being attacked by angry, drunk guests.
-Escorting overintoxicated guests out side, while trying to be helpful and nice as you are barraged with every insult and name in the book.
-Mis-management, Shady managers who break house rules, Power hungry "Bouncer-turned-Supervisor" guys who do not have the proper ability to manage 75-100 employees on a given, sold-out show night. Violent situations that arise from time to time....a lack of consistency in policies, organizational structures, and management hierarchy which resulted in a confused staff team that will not meet thier potential because of these complications.
Advice to Management
Return to the threefold management structure (Music Hall Manager, Food and Beverage Manager, and Security Manager) system and assign SPECIFIC job duties for each...hire trustworthy, commited managers that want to bring some order to the chaotic venue while not overstepping thier authority bounderies or breaking any rules, I saw every single manager except for one in the company get fired for abusing thier job priveleges during my 13 months I was employed. (which sets a GREAT example for employees.)
Gaurenteed Pay raises for employees upon a one-year stay with the company provided they have a positive performance review up until that point in time... Not just a false promise that everyone recieved upon being hired. Very unprofessional and unorganized place, but hey, why change things or do something for the hard working staff? Nobody wants to put a stick in the spokes as long as the money wheel is rolling..
Great benefits, great co-workers as long as you are in the right position. The company is owned by a larger corporate company and will probably be a better place to work once all those benefits are passed down.
Not a lot of room for advancement or growth unless you want to move. Even when a position opens up, they still look outside of the company for candidates. Unless you are hourly, there is no work/life balance, expect you to work overtime, 6-7 days a week, and don't offer comp time. They also have very limited holidays which don't include Memorial day or Labor day, even though the office is closed - you are expected to take a vacation day.
Advice to Management
You need to reward the employees for their performance above and beyond - money is nice, but time off is nicer. Micro-managing and unrealistic expectations doesn't help morale.
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