HOSTING Reviews | Glassdoor

HOSTING Reviews

Updated April 22, 2017
100 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Joel Daly
4 Ratings

100 Employee Reviews

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Pros
  • Great people to work with at all levels (in 9 reviews)

  • Overall, it's a fun, laid-back environment (in 7 reviews)

Cons
  • Upper management has a quick-fix "bandaid" mentality instead of allowing time to fully evaluate/resolve the root-cause rather than the symptom (in 9 reviews)

  • Continual pattern of high turnover (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newark, DE
    Current Employee - Anonymous Employee in Newark, DE
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HOSTING full-time (More than 8 years)

    Pros

    Operations team have a great culture. The majority of the staff truly wants everyone to succeed. When there are personal issues the company rallies behind you and gives you all of the support you need.

    Cons

    Tends to be a Bias towards those located in Denver

    HOSTING Response

    Jun 6, 2016 – Recruiting Manager

    Thanks so much for your review. Here is to another 8 years!


  2. "Lacking Direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Neutral Outlook
    Approves of CEO

    I worked at HOSTING full-time (More than a year)

    Pros

    Talented group of people, ping pong, bar, open layout.

    Cons

    No clear direction, doesn't value employees.


  3. Helpful (1)

    "Great People, Awful leaders."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Operations Technician in Louisville, KY
    Former Employee - Network Operations Technician in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HOSTING full-time (More than 5 years)

    Pros

    Very smart and dedicated people working here.

    Cons

    Awful leadership. This company lost its direction once if was bought out by a Denver based group with a lot of money and no idea what they are doing. It became a corporate "watch your back" environment instead of an encouraging and supportive place to work. Leadership failed every step of the way. Firing great people to bring in their own even though they lacked knowledge in the position. Workers were under paid. They promoted their own instead of those who deserved it. I don't expect this company to be around for much longer with their practices.

    Advice to Management

    Appreciate your employees.. all of them.

    HOSTING Response

    Jan 24, 2017 – Director of Human Resources

    Thank you for your comments. One of HOSTING's strengths is that it promotes from within. Many of the leaders in the company have started from 1st level technical representatives or similar roles ... More


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  5. "Hosting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Technician in Denver, CO
    Current Employee - NOC Technician in Denver, CO
    Recommends
    Positive Outlook

    I have been working at HOSTING full-time (More than 5 years)

    Pros

    It's a great company to work for.

    Cons

    None that I can think of.

    HOSTING Response

    Jun 6, 2016 – Recruiting Manager

    Awesome! Glad you like it here!


  6. Helpful (4)

    "A place to learn, not to stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    In brief, don't plan on staying too long, stay to get experience and move on to better opportunities as there is little room to move around, depending on your aspirations and most good paying jobs never vacate their roles, sometimes to the detriment of the company and the person's subordinates. Hosting and Hostmysite was local and small and has been through many ups & downs over the years, I wanted the to succeed but the decision makers are either clueless, just don't care or a combo of both. It is very hard to review it because there is positives depending on where you are in your career and what you want. My advice is given their current climate with outsourcing to India, layoffs, sale of company and customer dissatisfaction (while retaining some individuals who manage people but should NOT be due to incompetence both on a professional and relationship level) proceed with extreme caution, depending on what you are looking for and can tolerate.

    If you are just starting out, this is a great place to get your feet wet if you don't mind figuring most things for yourself and having the stress of not being able to resolve something start to finish, basically telling customers you will pass on their problem, you should be ok for a little while. Customer anger can wear you down after maybe a year you will be burned out if on the front lines, especially with the way the business model is run.

    *Benefits were much better than many Large Companies, let alone mediums.
    --PTO was excellent, health care went the way of most companies now requiring deductables be met & was expensive but more affordable than some other larger scale companies.
    --They feed you a lot (albeit not usually really healthy stuff...many pizza days)
    --Often they tried to help increase morale by offering food/beer parties but if you're on the front line, you could not participate, mostly just management and non-grunt worker jobs so that's a pro or con depending on where you sit
    ---They give you $15 a month to spend at their little store that has snacks
    ---Free cereal, juice, milk, oatmeal, tea, hot chocolate and (lousy) coffee
    --Good salaries for long term tenured management (again a series con if not management)
    --Some of the people are really dedicated and hardworkers and care about what they do and are pleasant to work with usually

    Cons

    -VERY VERY LOW pay, very much under industry standard especially for less senior jobs. A disparity of anywhere from 5-10k a year exists in what they pay versus the average.

    -High job stress. High call volumes and frustrating customers, depending on your area you support. Consistently Short staffed and workforce keeps getting smaller through layoffs, turnover and as with any company they try to get as much as they can without spending money so the people who answer the phones.So both the techs and the customers suffer through long phone holds, impossible standards and in turn making both reps and customers unhappy

    -Managers in general (not all) have, at best, social skill disorders and at worst, just don't care and are downright insulting and unsupportive. They have some managers that work there that have to be HRs worst nightmare based on things that are said & done by actual managers! Also, there is a lot of favoritism and nepotism that is readily shown in this company, again that can be con or pro depending where you sit.

    -Lack of support from management and understanding what the grunt workers are going thru due to not having adequate coverage as well as a more aggressive approach to investing in training so a call can be handled in as fewer touches as possible. When massive things break, management still goes home on time although their grunt workers are forced to work through their lunch hour.

    -Training and training materials are nonexistent or severely inadequate. HDC doesnt need anyone to reinvent a wheel to make things work, following best practices would create a better company with more secure employees and quicker results for customers for most processes. Learning is literally done by sitting with a coworker (if you are lucky enough to have someone who is not only well versed in knowledge but a good teacher, you have an advantage, but that is not the population here which is understandable when you see the pay range)

    -Limited ability to advance due to better positions having low turnover. I have seen many people with great ideas basically just be told to do their job and not levering really good ideas. Even though upper management will claim to want to hear improvement ideas, the truth is they want you to just shut up outside of doing exactly what they hired you for. If you are lucky, you will get a manager who cares and sees what you have to offer and will try to use that and in turn help you progress there & with your career, however this is not the general attitude there (although with it being such a bare bones company, it should be if it truly wants to grow - you can't have it all).

    -The main focus the last few years has been bottom line money making and so that means not hiring when people go and job cuts even though there is a true need for the jobs that were vacated. This in turn puts a burden in the already overworked employees and in turn affects the bottom line - the customer. This is a service based industry, if you are thinking first of profitability and not at all how that will over time affect the customer, it is the beginning of the end. I have a few friends who are customers using server space and HMS customers and I hear complaints all the time -especially still of not being able to get through the phone lines for help. Luckily, for me, I now say, "sorry I don't work there anymore, can't help ya". But this is really what is going on and has been at least a few years!

    Advice to Management

    You have some great talent there. But, when you look at talent, really consider looking at who is doing the talent review and reporting as well and review them too, much is missed. You have many managers in place that should not be managing people.... AT ALL and other that should not manage people nor processes. You have some serious dead wood that have been there for years and are getting paid well but you allow them to keep their jobs while either pushing innovative and hardworking people out the door or letting them them walk out.

    You have to decide, do you just want to grow or do you want to become better AND then GROW steadily and less volatively, because YOU CANT DO THAT ON BARE BONES, making the company look good on paper doesn't mean it is good. You have to invest in your people that are there and get in better managers in order to get a multiple return on your investment. Or, just stay as you are with a smiley face facade and positive talk from the company on social media while your customers and employees sing a different tune.

    HOSTING Response

    Jun 6, 2016 – Recruiting Manager

    I know we have many hard working employees here at HOSTING, and DE is a great office. If you feel like their is inconsistency, please, be sure to bring suggestions to us in HR. We want to make this ... More


  7. Helpful (9)

    "Take it or leave it mentality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HOSTING full-time (More than 5 years)

    Pros

    Nice people, has a Marketplace in the office, WOW Training is inspiring, Joel Daly (now the CEO) is a great person and a visionary leader

    Cons

    The company wants you to believe that they are all about "work hard, play hard" but all of the "culture" events must be done on the cheap - or you/someone else needs to volunteer to buy and bring in something yourself to share without reimbursement. The Admin team used to be great, but now they struggle and the senior EA thinks she's very friendly and accommodating, but in reality she's exactly the opposite - quite overbearing and rude. The one good Admin left us, and even though she had put on many a going away party for others, she was asked to leave the day she put in notice without so much as giving her a chance to say good-bye. It was sad for many of is the office to hear about. Also, if you are unhappy with changes the have a take it or leave it mentality - they will not work with you, but you can just leave. You are not valued - you're seen as replaceable, no matter what position you hold within the company.

    Advice to Management

    Value your hard working employee's more

    HOSTING Response

    May 16, 2016 – Recruiting Manager

    Thank you for your input. If you feel this is impacting the value you can contribute - please don't hesitate to reach out to HR! We take our employee's happiness seriously and if we can address your ... More


  8. Helpful (1)

    "Ups and Downs but always working to be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Denver, CO
    Current Employee - Sales in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture and definite path to advancement. They don't always get everything right - some things go horribly awry - but I get the feeling that even though mistakes are made we are all learning and driving to do better.

    Cons

    Over the last 8 years Hosting hasn't suffered from a lack of Vision - it's suffered more from too many visions, and not 'staying the course'. I understand not wanting to keep betting on a loser, but you have to give it more than a year while making constant small tweaks, not shifting gears every year to something new and shiny.

    Advice to Management

    While Art's departure will be felt I believe that the remaining leadership are more than capable of following through and continuing to make this company grow while maintaining the strong sense of culture and fellowship we've enjoyed.

    HOSTING Response

    May 16, 2016 – Recruiting Manager

    Thank you for your input. If you have suggestions or solutions, please don't hesitate to reach out to HR.


  9. "Amazing place to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storage Administrator in Newark, DE
    Current Employee - Storage Administrator in Newark, DE
    Recommends
    Positive Outlook

    I have been working at HOSTING full-time (More than 3 years)

    Pros

    Ever changing environments, fast paced work loads, and amazing people

    Cons

    More of a beginning job used for growth rather than long term. This to can be seen as a Pro as well.

    Advice to Management

    Keep hiring the proper culture fitted people to make this company great!

    HOSTING Response

    Feb 5, 2016 – Recruiting Manager

    HOSTING has been a great place for individuals to pursue career growth. In fact, many folks have rejoined our HOSTING Team after they went somewhere else. Our team, culture, and work environment ... More


  10. Helpful (1)

    "Had Hand onEmployees"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Recommends
    Neutral Outlook

    Pros

    A small group with freedom. Easy to make a decision.

    Cons

    After the private equity fund bought out the company, it became a totally different kind of company


  11. Helpful (2)

    "Good with the bad, only time will tell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Denver, CO
    Former Employee - Senior Software Engineer in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HOSTING full-time (More than 3 years)

    Pros

    Benefits seem to be above par.
    Generous PTO.
    Relaxed atmosphere.
    Good company culture (in Denver), with the "culture crew" hosting many during and after work events.
    Salary is on market (if lucky).
    Some great talented colleagues, whom are likely to become your friend.
    An engineer's dream of technologies and platforms to learn and utilize (not the same boring day-in day-out routine).

    Cons

    Tainted culture inside Engineering department of blame, firefighting, rogues, and no accountability.
    Varying (secret) salary differences between people in the same role.
    Lacking communication and collaboration between teams and worsens when involving other departments.
    Battle between quality vs quantity (time) on software architecture and practices.
    Management uncommitted to improving the application lifecycle processes.

    Advice to Management

    The Engineering department has improved over the years, however very little has happened in the last 6-8 months in this regard. Engineers have been voicing their opinions, listen and act. HOSTING Engineering could be a top-contender in Denver, but still has a lot of room to grow with it's culture, talent and management for this to be the case. If the course doesn't turn, I fear it will only get worse


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