HSBC Holdings Reviews in Washington, DC | Glassdoor

HSBC Holdings Washington Reviews

7 reviews

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Washington, DC

2.1
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HSBC Holdings Chief Executive Stuart T. Gulliver
Stuart T. Gulliver
1 Rating

7 Employee Reviews

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Pros
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  1. "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook

    I worked at HSBC Holdings full-time (More than 10 years)

    Pros

    HSBC has a great Spirit of growth, and invests in the career and the development of its employees. The organization offers quality employee benefits, from allowing you to volunteer to the purchase of company stock.

    Cons

    Management can very drastically from those willing to guide and mentor to others that require a lot of work on their people skills.

    Advice to Management

    Cross training is an excellent way to help the company in shortage and the employee learn new skill. When the cross training duties become everyday duties it's time to change the employee's position.


  2. "Value in International Commercial Banking but archaic systems and processes make it a difficult place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President, Senior Global Payments & Cash Management Sales Officer in Washington, DC
    Current Employee - Vice President, Senior Global Payments & Cash Management Sales Officer in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HSBC Holdings full-time (More than a year)

    Pros

    Good base salary
    Good health benefits
    Teammates seem to genuinely want to assist if able
    Most employees try to make it through a few years to have an international bank on their resume.

    Cons

    Expect to work a great deal of overtime because simple tasks take days & require many unnecessary steps.

    Majority of back office groups seem to take NO responsibility/accountability for their tasks. You have to babysit tasks and regularly escalate to their management who do not seem concerned.

    Little concern over positive customer experience

    No commitment to empower employees or improve systems in the US

    Advice to Management

    Take the time and funds to invest in streamlining software, SLAs, and processes.

    Management should escalate issues to be resolved instead of hiding then from executive US management.

    Promote employees based on ability rather than avoiding qualified outside hires who may require higher salaries. Train internal employees if you give them jobs they know nothing about!

    Allow improvements to be made and TEST ideas and receive experienced input prior to haphazardly implementing.

    *Be willing to invest in systems, processes, and quality hires/promotions as long-term productivity does have value. Now employees' hands are tied and productive hours wasted trying to circumvent daily roadblocks.


  3. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Washington, DC
    Former Employee - Relationship Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook

    I worked at HSBC Holdings full-time (More than 3 years)

    Pros

    You have a very diverse customer base

    Cons

    You need to meet the right people to move up in the company. A lot of office politics

    Advice to Management

    Provide management with more training and focus less on results. People in banking tend to jump around so you need to invest in your talent


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  5. "Do your research about the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Specialist in Washington, DC
    Former Employee - Operations Specialist in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HSBC Holdings full-time (More than a year)

    Pros

    Good opportunities to learn about the functions or roles

    Cons

    various processes need more cohesion, transparency


  6. Helpful (3)

    "Worst Customer Service Possible Internal and External"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Washington, DC
    Former Employee - Assistant Vice President in Washington, DC
    Doesn't Recommend
    No opinion of CEO

    Pros

    HSBC is a great place to work if you are in a back office in Buffalo. Your life is good, the cost of living is low, and saying you work at HSBC turns heads. Your peers aren't high flyers, the unemployment rate in Western New York is sky high, but hey, you have a secure job...Chances are you are a legacy employee from one of the local regional banks HSBC bought to expand.
    For everyone else, at least there is name recognition and HSBC's international reach does mean you can offer a suite of products other banks can only dream of offering.

    Cons

    If you work at HSBC in New York or DC its a pressure cooker. People actually expect things out of a major International Bank, and they are in shock when they hit all the limitations HSBC has in the USA. The systems are archaic, and many of your international customers will come with stories about how wonderful HSBC was in Hong Kong/Saudi Arabia/pick an emerging market HSBC actually cares about. You are bound to disappoint them with HSBC USA.
    The terrible customer service isn't really the employee's fault. The systems are primitive and middle management seem to think the way to fix it is adding additional layers of primitive manual systems. (I suspect senior management has no idea this is the case) This means doing things takes twice as long as at other banks, so folks are always overworked and pissy. Add to that the lackadaisical attitude and terrible internal customer service and internal support you get from back offices in Buffalo and it makes for very unhappy Branch Personnel. If you are lucky enough NOT to work at a branch, you are still stuck dealing with your clients' shock at how poorly they were treated at the branch. Additionally, the Online Banking is awful as are Credit Cards and Mortgages. Suffice to say I stopped using my HSBC Credit Card soon after arriving at the bank.

    Advice to Management

    Get the internal customer service up to par. Great customer service starts BETWEEN employees. How can a customer facing employee give good customer service if they are afraid to promise to fix a problem, knowing they lack any real support from the back office?


  7. Helpful (3)

    "MidAtlantic Region has major sr. leadership issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Washington, DC
    Former Employee - Relationship Manager in Washington, DC
    Doesn't Recommend
    No opinion of CEO

    Pros

    The major reason that I took the job and stayed in the postion as long as i did was that the pay was great!

    Cons

    Unfortunately, every day of my life was more miserable than the last. My manager was completely incompetent, and that seemed to be a theme, at least in the mid Atlantic region.

    Advice to Management

    The midatlantic region needs a plan. It is not a surprise that the entire leadership team that was there when I was there in 2009, has been completely replaced. I don't know the new leadership team, but I hope that it is better than the last one.


  8. "HSBC endless possibility!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Washington, DC
    Current Employee - Vice President in Washington, DC
    Recommends
    Approves of CEO

    Pros

    Endless Opportunities, and a worldwide network which you can use to build a great career. If yuor willing to travel, and are persistence enough HSBC can take you around the world literally

    Training is excellent with both local and international training programs,, when if the best Banks to invest in traingin that I have seen.

    Management generally have an open door policy, and it easy to talk to just about anyone.

    Stable and strong company.

    Cons

    Can get lost in the large company, hard to stick out, but as with all things you get out of it what you put into it.

    Advice to Management

    Keep focusing on employee's and career development



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