HSN Reviews | Glassdoor

HSN Reviews

Updated October 25, 2017
76 reviews

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2.0
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HSN CEO Mindy Grossman
Mindy Grossman
38 Ratings

76 Employee Reviews

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Pros
Cons
  • There is no work/life balance and you can get burnt out very quickly (in 18 reviews)

  • If you do not meet quality thresholds month after month, your customer service career here will be short lived (in 27 reviews)

More Pros and Cons

  1. Helpful (3)

    "Sales and Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Saint Petersburg, FL
    Former Employee - Shift Supervisor in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at HSN full-time (More than 5 years)

    Pros

    PTO is generous. Employee discount is awesome. HSN is a great place to work. The Call Center employees are really great people, they are what makes it fun. Sadly HSN has selected poor senior leadership.

    Cons

    Managers have a god like complex. The VP that leads them has no clue what's going on therefore they lead him. They first tell you to manage your team with your own management style, then micromanage you until you conform to their style. If one manager doesn't like you they all gang up on you and find a reason to write you up so they can hold the possibility of unemployment over your head until your dead, termed or totally defeated and resign. The team ratios are impossible. Often 50-1 this makes it very difficult to coach to the mandatory tier coaching demands. Reps often complain that the Supervisors don't help them. It is a challenge to attend all the useless meetings, document the brief coaching's you can squeeze in, listen to over 100 calls a month, research every offline minute, every $ refunded, every activity incorrectly submitted to Customer Accounts, document every move you made in a report for your manager, read and reply to 100's of emails and have a quality engaging interaction with each member of your team. Unless of course you work 50-60 hours a week reducing your own pitiful salary to less then the people you supervise. Basically you're giving away the equivalent of 26 weeks of work without pay. Wow that is 1/2 of a year.

    Advice to Management

    Look at the end game. If you have positive results does it really matter the coaching technique used to get there? 20 + 20 isn't the only equation that results in 40. HOC is not a one size fits all method. The Managers are uncaring nasty bullies. They have no clue how to manage people. Unless you become a cold hearted puppet of your manager it is almost impossible to survive. I'm shocked that the attrition is not much higher.


  2. Helpful (1)

    "Merchandise Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at HSN full-time (Less than a year)

    Pros

    You get to collaborate with a ton of influential people, and the free samples & gratis are definitely a plus!

    Cons

    Where do I begin? No work/life balance. The stress is overwhelming...everything is always a 911 situation. Overworked and underpaid.... Once you get promoted to Assistant Buyer, you just sit in that position for years. Very little room for growth after AB position due to lack of Associate Buyer position available.

  3. "Has the potential to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at HSN full-time

    Pros

    Good benefits, great campus, great CMO

    Cons

    Political, bad processes, strict chain of command, negative work environment

    Advice to Management

    Treating people based off of who they know, or their position title is a sure way to make sure you lose good professionals. Creating a welcoming and positive environment is how good companies are run, and why employees will stay. I hope combining with QVC will help in creating a more collaborative place for people to work.


  4. "Customer Service"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Toledo, OH
    Former Employee - Customer Service Representative in Toledo, OH

    I worked at HSN full-time (More than a year)

    Pros

    Work from home is very nice . Not having to drive in winter.

    Cons

    Managers push you for more and more . Never happy.


  5. Helpful (2)

    "Not so Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work From Home Customer Service Representative in Nashville, TN
    Former Employee - Work From Home Customer Service Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HSN full-time (More than a year)

    Pros

    work from home is nice, the pay is acceptable and the benefits were nice.

    Cons

    constant stress from customers and supervisors. you are trained to be a customer advocate and that the "system" wont let you do anything thats not allowed and then you get on the phones and its do it quicker, more urgency, be friendly, be not so friendly, you must sell more products but dont be too pushy, good Lord get over yourself already.

    Advice to Management

    Pick a lane and stay in it. If the customer is happy, does it really matter how long it took to make her that way.


  6. Helpful (2)

    "undervalued and underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HSN full-time (More than 5 years)

    Pros

    decent benefits, although health plan changes ever year and co-pay continues to increase.

    Cons

    The company continues to go through executive changes and challenges, which leads to lack of communication throughout departments and diminished confidence in job security. HSN does not value their employees, they are only interested in making money. They are willing to sacrifice long dedicated employees to save a buck.

    Advice to Management

    employees should be getting paid much more for the amount of work they do at HSN


  7. Helpful (3)

    "Has really gone downhill over the past 2 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WAH Sales/Service Representative in Saint Petersburg, FL
    Current Employee - WAH Sales/Service Representative in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HSN part-time (More than 3 years)

    Pros

    Good hourly wage for WAH PT employees. Good vacation time. HSN matches up to 3% of your wages for IRA.

    Cons

    Hours get cut severely over the summer. Hard to pick up hours, as all PT employees are trying to scramble to get additional hours. Incentive pay has been cut to almost nothing. Supervisors have been changed for all employees and work groups are now larger. HSN has their thumb on your throat every step of the way. Even if you strive to do everything they request, quality experts are told to find anything to be able to score down. It's hard to find good employee morale here anymore. Hopefully being sold to QVC will help the employees have a better feeling about working with this company.

    Advice to Management

    Management should be professional and have SOP that all adhere to. Try finding ways to work with your employees instead of just spouting "business needs".

  8. Helpful (2)

    "Work at Home Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at HSN full-time

    Pros

    Working from Home makes for an easy commute.

    Cons

    Company offers benefits but makes accessing or contacting anyone very hard to do.


  9. Helpful (10)

    "It use to be fun here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sparta, TN
    Current Employee - Customer Service Representative in Sparta, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HSN full-time (More than 3 years)

    Pros

    PTO and holidays pay
    Convince leave for when it's not busy.
    Shift swaps
    Co-workers
    Paid training
    Work from home
    Discounts

    Cons

    Management is out of touch with phone reps.
    Constantly changing supervisors.
    Poor communication with employees.
    The most hateful customers you will ever deal with.
    Low raises and always finding a way to cheat you out of a pay raise.
    High turnover rate.

    Advice to Management

    Get on the phones and see what our job is really like, treat your employees better and communicate changes. Aspect was the worst decision ever. Make supervisors approve exceptions and be held accountable for exceptions that they don't approve in a timely manner. Stop cheating your good employees out of raises, when you raised the minimum pay many of your tenured reps were making the same as a new hire. You wouldn't have such a high turnover rate if you really valued your employees.


  10. Helpful (4)

    "Call Center Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Clearwater, FL
    Former Employee - Call Center Representative in Clearwater, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HSN part-time

    Pros

    Fun job. Great deals at employee store.

    Cons

    Salary is very low. Raises are in pennies. Bathroom breaks are frowned upon. Spending too much time assisting callers is frowned upon.

    Advice to Management

    Allow breaks as needed. Talking non stop for hours is very difficult. And for petes sake, if you have to go to the restroom stop treating employees like 2 year olds. My manager repeatedly insulted my intelligence "great news! You got a .10 cents per hour raise!"


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