Halfords Reviews in United Kingdom | Glassdoor

Halfords UK Reviews

Updated October 19, 2017
153 reviews

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United Kingdom

2.8
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Halfords Chief Executive Officer Jill McDonald
Jill McDonald
25 Ratings

153 Employee Reviews

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Pros
  • Good team spirit within branch; good staff discount; good number of hours available; opportunities to learn on the job (in 24 reviews)

  • Good part time job while studying (in 16 reviews)

Cons
  • Cannot be promoted if part-time (in 16 reviews)

  • No real support from the support centre (head office) (in 10 reviews)

More Pros and Cons

  1. "Generally fun, worked with people that were nice and knew what they were doing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Biggleswade, England (UK)
    Former Employee - Cashier in Biggleswade, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Halfords part-time (More than a year)

    Pros

    Fun environment, you receive the training you need, pay is decent considering a basic retail position. Sociable and friendly place to work.

    Cons

    Not always enough staff on a shift meant sometimes you had to deal with things that were out of your depth a bit.

    Advice to Management

    Slightly more training for areas not necessarily included in your role but more on other products might be useful!


  2. "Good development opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital in Redditch, England (UK)
    Former Employee - Digital in Redditch, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Halfords full-time (More than 5 years)

    Pros

    Good place to work that invests well in it's people

    Cons

    Some micro-politics within every department, with some obvious favouritism.
    As with all large businesses, some processes are long-winded and unnecessary

  3. "Audio technitian"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audio Technician in High Wycombe, England (UK)
    Current Employee - Audio Technician in High Wycombe, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Halfords full-time (More than 3 years)

    Pros

    Good bonus. Friendly staff. Good holiday

    Cons

    Bad budgeting. Low staff to customer ratio
    Bad management

    Advice to Management

    More reveiws and one to onew with staff


  4. "Love working here it has its dull moments but is great as a part time job through uni"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Yate, England (UK)
    Current Employee - Customer Service Advisor in Yate, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Halfords part-time (More than a year)

    Pros

    Chance to work with bikes often
    Learn lots about cars and bikes
    Great colleagues
    Decent enough pay

    Cons

    Often not enough overtime
    Some customers expect you to know everything

    Advice to Management

    Small pay increase after time aswell as training bonus


  5. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Arbroath, Scotland (UK)
    Former Employee - Sales Assistant in Arbroath, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Halfords part-time (More than a year)

    Pros

    Good work life balance with scope for good training

    Cons

    Not enough trained staff to carry out admin tasks in order for efficient service

    Advice to Management

    Engage more with what Staff learning/training needs are


  6. "Some great colleagues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Nottingham, England (UK)
    Current Employee - Sales Associate in Nottingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Halfords full-time (More than a year)

    Pros

    some great colleagues working there

    Cons

    regularly understaffed, customers regularly dissatisfied

    Advice to Management

    Look at staffing levels, it's all very well saving £100 on wages but when you are losing £000's in lost sales due to customers not being served it's a false economy.


  7. "Don't waste your time unless you like to be exploited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Leicester, England (UK)
    Former Employee - Assistant Manager in Leicester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Halfords full-time (Less than a year)

    Pros

    not many, team are really good and get stuck in.

    Cons

    contracted a minimum of 44 hours, will end up doing 60+ but on salary so no pay increase. Claiming expenses back is a joke, bonus is at their discretion. Management make joke about staff..i could go on . 0 work/life balance

    Advice to Management

    stop exploiting staff

  8. "Employment withdrew with no induction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Bike Hut in Wimbledon, England (UK)
    Current Employee - Customer Service Bike Hut in Wimbledon, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Halfords part-time

    Pros

    The interview was positive and I received the role after a telephone interview and in store interview, the manger was on annual leave.

    Cons

    I was then given no induction, I visited the store and the manager who has my induction papers on the side, I had everything he needed to carry out the task of completing the forms, instead he asked me to return home and wait for HR to email me with an induction date, instead I got a letter of withdrawl.

    The manger said I cancelled which I did not and then said he left another member of staff to call me to arrange a date which did not happen, he has made continual exscuses.

    I regret to write this.

    Due to this reason I have no job despite the offer.

    Advice to Management

    Email your future employees with an induction date, or text them.

    If you are going to call them leave a voice mail.

    With todays technology there is not excuse for poor communication.


  9. Helpful (1)

    "Part Time Sales/3B Fitter/Bikehut"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Tewkesbury, England (UK)
    Former Employee - Part-time Sales Advisor in Tewkesbury, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Halfords part-time (More than 3 years)

    Pros

    Good team spirit within branch; good staff discount; good number of hours available; opportunities to learn on the job

    Cons

    Often short staffed; training wasn't very well structured; pay isn't amazing; very hard to get weekends off; feel disjointed with upper management - they are sometimes very ambitious with targets

    Advice to Management

    Get more involved with those lower in the company


  10. ""Great place to work - Halfords Support Centre" ..... NOT!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in York, England (UK)
    Former Employee - Technician in York, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Halfords full-time (More than 8 years)

    Pros

    workmates, workmates, workmates, workmates, workmates

    Cons

    Had to try and reply to "Great place to work - Halfords Support Centre" review on here. Support Center. What an absolute JOKE. The staff there are supposed to "Support" the people that generate money by their work (Technicians ETC) THEY DON'T. Lots more Cons, SO MANY

    Advice to Management

    QUIT! And employ staff that know and understand the Car Repair Industry, not people that have sold Pet products, Mobile Phones, Cosmetics. and ALL THE REST


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