Halfords Reviews in United Kingdom | Glassdoor

Halfords UK Reviews

Updated March 23, 2017
188 reviews

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United Kingdom

3.4
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Halfords Chief Executive Officer Jill McDonald
Jill McDonald
28 Ratings

188 Employee Reviews

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Pros
  • Good part time job while studying (in 16 reviews)

  • The staff in my store are good fun and there is a decent staff discount across all the company stores (in 16 reviews)

Cons
  • low pay, understaffed, hard to get more hours (in 13 reviews)

  • can be boring, management in some areas is shocking but limited cons for part time work (in 13 reviews)

More Pros and Cons

  1. "Sales Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Liverpool, England (UK)
    Current Employee - Part-time Sales Advisor in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Halfords part-time (More than a year)

    Pros

    Good people, not really stressful, lots of interesting practical things to learn about cars and cycling. Good face to face customer relationship interaction. No sitting in front of a computer all day. Head office open to suggestions and ideas. Good share save scheme for colleagues.

    Cons

    Not great pay, but I am essentially still a shop assistant at the moment.

    Advice to Management

    New ideas and proposals need to be implemented quicker.


  2. "Fast paced but a good environment"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good training prospects.
    More training you do, the more pay you get.
    On the whole, good atmosphere.
    Clear routes for advancement.

    Cons

    Very fast paced.
    Learn on the job which can be very stressful.
    A steep learning curve.
    The amount of work required is not reflected by the pay.
    Often working longer then your hours.

    Advice to Management

    Have incentives to reward hard work.


  3. "Sales assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)

    I worked at Halfords full-time

    Pros

    It is a nice place u can learn about cars and electrics and bikes and camping out doors getting to interact with all kinds of customers

    Cons

    Not really any down sides justo a fast paced job customers wants there items made or fitted straight away and as quick as possible


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Working at Halfords"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great team incentives anf competitions
    One of the best colleague discount schemes I've ever come accross
    Aspire program for career advancement

    Cons

    Never enough colleagues
    Base hours keep getting cut
    No real support from the support centre (head office)
    Seem to tinker with stores constantly trying to fix stuff that is'nt even broken

    Advice to Management

    Get more hours into the stores,
    Stop trying to fix things that don't need fixing
    get rid the the tablets the customers use to find bulbs, blades and oils they're just too confusing and give too many options


  6. "think twice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centre Manager in Birmingham, England (UK)
    Current Employee - Centre Manager in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great teams in the garage

    Cons

    treated like second class people, constant intimidation if you dont hit plan, want you to charge customers for work that doesnt need doing. no lunch breaks. short staffed

    Advice to Management

    stop the bullying tactic and intimidation


  7. "Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Halfords part-time

    Pros

    Good work ethic
    enjoyable environment
    Good work ethic
    enjoyable environment
    Good work ethic
    enjoyable environment

    Cons

    fast paced customer service
    lacking in work benefits
    fast paced customer service
    lacking in work benefits
    fast paced customer service
    lacking in work benefits
    fast paced customer service
    lacking in work benefits
    fast paced customer service
    lacking in work benefits

    Advice to Management

    respect employee's more
    increase hourly wage
    train staff more
    pay double time for bank holidays
    train staff more


  8. "halfords"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    have a laugh get to go on training day courses and get paid for it!

    Cons

    too many targets which makes people do their job wrong and sell people things they don't want/need and poorly paid

    Advice to Management

    I hope this anonymous, and they don't really do much don't know what else to say


  9. "Sales Assistant part time position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Halfords part-time (More than a year)

    Pros

    Flexible hours whilst at college and university

    Cons

    Not given opportunity to support team by developing skills such as fitting car light bulbs, car batteries and wind screen wipers. Role was on tills and that was that.

    Advice to Management

    Get all staff trained to support during busy periods and allow flexibility in supporting organisations overall success.


  10. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wembley, England (UK)
    Former Employee - Anonymous Employee in Wembley, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Halfords full-time (More than a year)

    Pros

    really great team and had a really good manager, learned a great deal on customer service and how to interact with them and help with all their needs

    Cons

    the hours was pretty long at seasonal times, and the pay could of been improved, there was a slight lacking in career progression and where to move on after

    Advice to Management

    keep up the good work, one point could be career progression, i did feel it was a slow process up and not much room to move up, the manager's always supported me with my role though.


  11. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager
    Former Employee - Retail Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Halfords full-time (More than 8 years)

    Pros

    Great colleague discount and benefits package, great colleagues on the whole. Store colleagues work very hard to ensure most task is done and ensure the store is good to trade.

    Cons

    A lot of pressure to perform on all levels, to many reports to complete for both good and bad performance, store staff/resource levels very very low for a labour intensive stores (bike builds, fitting, servicing, repair, child seat fitting, roof box/bars/cycle carriers fitting, glass repairs, audio fitting, camera fitting) usual to open with 3 people which in winter months leaves 1 person on the shop floor when you take into account fitting etc, very little support for store managers who need it, very little positive comma from senior managers, senior management want everything to be very different to the store colleagues and middle management teams. Cracks in teams just papered over and no long term solutions found just plugged with a body for now! Personal expectations are very high and your lucky to get any free time.

    Advice to Management

    Listen to what colleagues. They are the life blood of your company and you are loosing some very very good people because you are not listening and acting upon what is nessacery, the company could do so much better with real investment in more colleagues not just more hours for existing colleagues. Listen listen listen to them!!!



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