Hamleys Helper Reviews | Glassdoor

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Hamleys Helper Reviews

Updated Aug 2, 2019

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Found 16 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
100%
Approve of CEO
Hamleys CEO Ralph Cunningham
Ralph Cunningham
1 Ratings
  1. "Good for Students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hamleys Helper in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hamleys part-time for more than 3 years

    Pros

    Fun staff with a great location

    Cons

    Diabolical Management whom are too consumed within the Hamleys ecosystem

    Advice to Management

    Keep calm, and just do your job.

    Hamleys2019-08-02
  2. "Friendly management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hamleys Helper in Luton, East of England, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hamleys part-time for less than a year

    Pros

    -friendly store and assistant managers -a nice environment to work in -relaxed atmosphere -flexible rota

    Cons

    -I didn’t face many cons except for a few bitter team members but you get that everywhere you work

    Hamleys2019-07-15
  3. Helpful (1)

    "Horrible environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hamleys Helper in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hamleys part-time for more than a year

    Pros

    The discount if you are not based in London otherwise it brings it to a reasonable price

    Cons

    The Management are terrible they pick sides and have favourites. If your not a favourite then good luck to you. Rude HR staff in store never willing to help Hours are awful, sometimes you can be doing a late shift to an early shift and have no rest. Lack of work life balance due to short notice with timesheets they are always changing and expected to adapt to the ever changing rota Progression rate is non existent...

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    Advice to Management

    Respect your staff and treat everyone fairly and equal Invest more in your staff they bring in Money

    Hamleys2019-04-22
  4. "Hated it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant, Hamleys Helper 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hamleys part-time for less than a year

    Pros

    Great colleagues(not managers), everyone else

    Cons

    Pay incorrect Rude managers Send you to lunch and break late Don’t feel valued Asked to do too many things at once

    Advice to Management

    Value colleagues

    Hamleys2018-12-10

    Hamleys Response

    January 9, 2019HR Assistant

    Thank you for taking the time to leave your review. We really value our employees’ opinions and feedback and are disappointed to hear that we did not live up to your expectations during your time at Hamleys. We would really like to speak to you to get more information regarding your ...

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  5. "There are better places for you to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Helper in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hamleys full-time for less than a year

    Pros

    You sell toys, so you get to play with them

    Cons

    Lack of respect from management - They treat you like naughty school children even if you do nothing wrong. Wouldn't fix air-conditioning in 38-degree weather (Celsius), Underpaid.

    Advice to Management

    Respect the people who work for you. Recognize their contributions and commend them for good work.

    Hamleys2018-07-12
  6. Helpful (2)

    "Hamleys Helper - Heathrow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hamleys Helper in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hamleys part-time for more than a year

    Pros

    - Full training at Regent Street Store - Friendly Staff (not all management though) - Fun Environment - Get to play with toys on shop floor (demo) - Extra day off for Birthday

    Cons

    At Heathrow each store is a little different because of management. - Requires you to be fake and extra friendly even if the customers are clearly not interested to be spoken to. - There are favourites. The management left the store with their favourites for short breaks and coffees leaving some by themselves with no help. Certain individuals get picked on constantly - this was the main reason myself and about 5...

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    Advice to Management

    - Management was the main reason why myself and lots of other colleagues had left Hamleys, do not have favourites or your staff will more than likely listen less. - There should always be more than one member of staff in the store at all times, yes it may be 'quiet' in early and late hours and not many sales, however sometimes there is a rush of passengers at once, and one person cannot always attend to all at once,...

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    Hamleys2018-04-30
  7. "Well..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hamleys Helper in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hamleys part-time for more than a year

    Pros

    My co-workers were such nice people and were always willing to help, I didn't meet one person who I thought was an a-hole. The toys are fun to play with and the customers are mostly nice and just happy to be there.

    Cons

    There were a few extremely hot days which would have been bearable if there was suitable air conditioning, you have so many people on the ground floor and it's like a sauna. The pressure to approach customers can be draining especially when 8/10 people do not want any help whatsoever, you sometimes look like you don't have a job to do because you're wandering around with red bags asking people if you can help them. People...

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    Advice to Management

    The whole you can return anything you want no matter how long you had it issue is stupid and it caused a lot of problems. The customer is not always right. A lot of the big managers I see making sure that everything and everyone is doing right don't seem to give a flying crêpe about the employees and by the way get suitable air conditioning and fix the ice cream machine. XD And if someone is spending over £100 or maybe...

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    Hamleys2017-08-30
  8. "100% do not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Helper 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hamleys for more than 3 years

    Pros

    you can put hamleys on your cv

    Cons

    -big headed management who think they can treat others like absolute crap. -worrying whether you can pop to the toilet before anyone notices you're missing from the shop floor because toilet breaks and water breaks seem 'illegal' to them. -green room is nasty and smelly. -we are constantly being forced to approach every customer we see, management need to realise that there are some customers who just don't want to...

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    Advice to Management

    don't force people to do overtime when they have CLEARLY stated their availability. be respectful to everyone managers should do more with instead of just telling others what to do

    Hamleys2017-04-24
  9. "Overall experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hamleys Helper in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hamleys part-time for less than a year

    Pros

    Progression opportunities were achievable. Also, really laid back, fun atmosphere. Got paid to play with toys. Staff were happy and everyone worked well as a team. The training was a great laugh. Lots of games. Felt like a kids birthday party.

    Cons

    Was working at a concession in a department store on the sixth floor, so there were a lot of quiet periods where I had to pace the floor and re arrange shelf displays in order to be doing something, which was pretty mind numbing. Also, my contract I was given had far fewer hours than I said I wanted. Was not allowed to change my contract, or swap with colleagues who wanted the number of hours I had.

    Hamleys2017-02-16
  10. "Do not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Helper 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Hamleys

    Pros

    Getting to work with kids all day is rewarding, especially finding them their perfect toy. Making a child's day and being a fond memory for them is lovely.

    Cons

    Management is awful; sits in office all day. small contracts loads of over time. Targeted on things like customers buying wrapping paper and over priced batteries. Expected to do things higher than your job description and what you are paid for. Make you do things even with doctors notes to say you cannot.

    Advice to Management

    Appreciate the staff you have.

    Hamleys2016-09-23
Found 16 reviews