Hamleys Reviews | Glassdoor

Hamleys Reviews

Updated Aug 9, 2019

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Found 106 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
98%
Approve of CEO
Hamleys CEO Ralph Cunningham
Ralph Cunningham
13 Ratings
  1. Helpful (1)

    "Horrible environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hamleys Helper in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hamleys part-time for more than a year

    Pros

    The discount if you are not based in London otherwise it brings it to a reasonable price

    Cons

    The Management are terrible they pick sides and have favourites. If your not a favourite then good luck to you. Rude HR staff in store never willing to help Hours are awful, sometimes you can be doing a late shift to an early shift and have no rest. Lack of work life balance due to short notice with timesheets they are always changing and expected to adapt to the ever changing rota Progression rate is non existent...

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    Advice to Management

    Respect your staff and treat everyone fairly and equal Invest more in your staff they bring in Money

    Hamleys2019-04-22
  2. "Demonstrator"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee 

    I worked at Hamleys part-time

    Pros

    Getting to demonstrate the newest toys on the market to customers.

    Cons

    The timetable changes far too often.

    Hamleys2019-03-30
  3. "it was okay....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hamleys part-time for less than a year

    Pros

    good discount 30% off pretty easy all round

    Cons

    not much training - trained to use the tills but not much else

    Hamleys2019-03-16
  4. "Hamleys helper, worthwhile job to get"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Hamleys

    Pros

    Get good discounts within the store Happy, exciting place to work

    Cons

    Don’t think there are any cons just hard work standing all day, can get tiring

    Hamleys2019-02-25
  5. "Demonstrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Hamleys full-time

    Pros

    Good commissions if you know how to sell well

    Cons

    Can be very stressful

    Hamleys2019-02-14

    Hamleys Response

    February 20, 2019HR Assistant

    Thank you for taking the time to leave a review .

  6. "It was fun and well ran"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Demonstrator in Manchester, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Hamleys full-time for less than a year

    Pros

    Fun team Good pay

    Cons

    Managers mean and too many hours

    Hamleys2019-02-06

    Hamleys Response

    February 20, 2019HR Assistant

    Thank you for your feedback around your experience whilst working for Hamleys.

  7. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hamleys part-time for less than a year

    Pros

    - Fun place to work - Hard work is recognised with 'Star of the Month' awards, usually given a £50 gift card or similar - Big Summer and Christmas parties for staff - Busy tourist attracation so plenty of things to keep you occupied - Plenty of support from management

    Cons

    - Rota based shifts, very early starts or late finish - Eventually loses novelty of working in a toy shop - Usually plenty of overtime but difficult to increase working hours

    Advice to Management

    Possibly introduce more incentives as there are a lot of staff to accomodate for. The end of Summer and Christmas parties are good however they are very lack luster during the working year.

    Hamleys2019-01-24

    Hamleys Response

    February 7, 2019HR Assistant

    Thank you for your feedback around your experience whilst working for Hamleys. Your feedback is welcome and will be taken on board.

  8. "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Sales in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hamleys full-time for more than 5 years

    Pros

    You get to play with toys depending on the role. 35% discount on all Hamleys product and the discounts on concession varies. Good retail skills. Winter/Summer uniforms. Unfortunately these are all the pros i can list from my opinion.

    Cons

    The Management can be really terrible and be advised that they do pick sides. HR loves drama. Lacks in social gathering unless if it's Christmas but that also depends on the perfomance of the store to qualify for a social event. Hours are disgusting, sometimes you can be doing a late to an early which violates your legal rights. Expect a lot of labour work due to staffs calling in sick (That should ring a bell)....

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    Advice to Management

    Treat your staffs with respect because they generate your income.

    Hamleys2019-01-30

    Hamleys Response

    February 7, 2019HR Assistant

    Thank you for taking the time to leave a review. We are disappointed to read that you feel you haven’t had a pleasant experience whilst working at Hamleys. Regarding your comment on Management we are continually working with our managers to ensure our employees are happy with their ...

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  9. "Value your life and don’t apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    No opinion of CEO

    I have been working at Hamleys full-time

    Pros

    Toys, playground atmosphere, meet different people.

    Cons

    - working with two faced people who love drama just because their own lives are boring - No progression opportunities due to favouritism. And when you choose to leave management try to persuade you to stay. I’m a human not a robotic servant Not a dog, keep it real. - No work life balance you do more than your supposed to do and they still think you’re not doing a good job.

    Advice to Management

    Offer more to your employees,

    Hamleys2019-02-01

    Hamleys Response

    February 7, 2019HR Assistant

    Thank you for taking the time to leave your review. We really value our employees’ opinions and feedback and are disappointed to hear that we are not currently living up to your expectations at Hamleys. We want all our employees to feel that there is a career aspiration at Hamleys ...

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  10. "Hamleys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hamleys full-time

    Pros

    Play all day with toys

    Cons

    Occasionally Some rude customers came

    Hamleys2018-12-17

    Hamleys Response

    January 9, 2019HR Assistant

    Thank you for taking the time to write a review, we appreciate your feedback and it’s great to know you have enjoy working for Hamleys!

Found 106 reviews