Hampton Inn Reviews | Glassdoor

Hampton Inn Reviews

Updated December 13, 2018
1,058 reviews

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3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Hampton Inn President & CEO Christopher J. Nassetta
Christopher J. Nassetta
311 Ratings

Employee Reviews

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Pros
Cons
  • "Little to no room for advancement" (in 23 reviews)

  • "Low Pay, not much rooms for raises" (in 51 reviews)

More Pros and Cons

  1. "Front Desk Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor in Renton, WA
    Current Employee - Front Desk Supervisor in Renton, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn full-time (More than a year)

    Pros

    Good Benefits, good people, customer service

    Cons

    Long Hours, low pay, no paid lunches


  2. "Desk clerk"

    StarStarStarStarStar
    Former Employee - Front Desk Clerk in Raleigh, NC
    Former Employee - Front Desk Clerk in Raleigh, NC

    I worked at Hampton Inn part-time (Less than a year)

    Pros

    Independent work, able to do homework and check in guests at the same time

    Cons

    Low pay, guests with false claims

  3. "Guest Services Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Bradenton, FL
    Current Employee - Guest Service Agent in Bradenton, FL
    Recommends
    Approves of CEO

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    Very good to work for
    Felon friendly
    Flexible and seemed to be understanding, at first
    Promotes within organization

    Cons

    Pay is too low for the job
    Not allowed to sit during shift
    Benefits are very expensive
    Judgmental I was terminated on hearsay. Did not give opportunity to prove myself against allegations.

    Advice to Management

    When terminating someone, it should not be based on hearsay. The employee should be able to prove themself


  4. "Its lit."

    StarStarStarStarStar
    Current Employee - Front Desk Agent in Ontario, CA
    Current Employee - Front Desk Agent in Ontario, CA

    I have been working at Hampton Inn part-time (Less than a year)

    Pros

    TONS of free time- even after completing all responsibilities

    Chat with strangers from all over the world

    Really friendly work environment

    Cons

    Minimum wage

    No benefits

    I work just about FT- but they give me 7.5 hrs a day instead of 8 to avoid paying benefits


  5. "One of the Top Hilton hotel in the area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Roanoke, VA
    Current Employee - Night Auditor in Roanoke, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    Good work atmosphere and good group of employees.

    Cons

    Turnover rate is too high

    Advice to Management

    Hire more dependable people


  6. "CRAPY MANAGEMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Windsor Mill, MD
    Former Employee - Front Desk Agent in Windsor Mill, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    A lot of down time

    Cons

    poor attitude from management , guest complained to much

    Advice to Management

    step you game up


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great employee discount given to employees

    Cons

    Room for growth due to employee loyalty

  8. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn part-time

    Pros

    Great place to work, everyone was friendly.

    Cons

    None that I can think of.


  9. "Front desk clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hampton Inn part-time

    Pros

    Met interesting people. Learn a lot about the hospitality industry.

    Cons

    no benefits. Aggressive hilton honors members.

    Advice to Management

    Offer healthcare to your faithful employees


  10. "Friendly co workers and fast pace job. Great manager to work for very positive an up beat."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Supervisor in Ocean City, MD
    Former Employee - Front End Supervisor in Ocean City, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    Great staff to work with, fast pace work field, friendly guest that stay there. Overall a great place to work.

    Cons

    Summertime is very busy the fall it starts to slow down a bit so you can stay alot later than intended.

    Advice to Management

    I think the management is great I couldn't say anough good things about the staff. They do a great job!