Hampton Inn Reviews | Glassdoor

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Hampton Inn Reviews

Updated January 15, 2018
96 reviews

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Hampton Inn President & CEO Christopher J. Nassetta
Christopher J. Nassetta
17 Ratings

96 Employee Reviews

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Pros
  • Meeting new people everyday and the co-workers were great as well (in 40 reviews)

  • The work environment is very professional as well as personable (in 31 reviews)

Cons
More Pros and Cons

  1. "Better Pay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn full-time

    Pros

    Discount is good if you travel

    Cons

    pay needs to be better

    Advice to Management

    better pay


  2. "Front Desk Clerk."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Las Vegas, NV
    Former Employee - Front Desk Agent in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hampton Inn full-time

    Pros

    Small more relaxed hotel. Good company perks for staying at other hotels that are owned by the parent company.

    Cons

    No matter how hard you work, and if you do other jobs such as help with security or help clean rooms late at night even though that is not your position. You will get terminated if you upset one of managements favorite workers, who are angry they have to do more work, while I was out running of bums, and cleaning rooms.

    Advice to Management

    None- Management was the problem. And once they are pissed off at you, and they are friends with HR, you just get screwed.

  3. Helpful (1)

    "Would not recommend working here at THIS location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Reno, NV
    Former Employee - Front Desk Agent in Reno, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hampton Inn (Less than a year)

    Pros

    Friendly people to work with

    Cons

    Absolutely NO benefits, like sick/annual time, retirement, etc. No raises...ever.
    Front Desk person ALSO has to be housekeeping and maintenance after the housekeeping and maintenance people leave around 4pm. So...that means that the ONE front desk person is running the whole hotel by themselves...the WHOLE hotel...for a whopping $10/hr.

    Advice to Management

    Pay your employees what they are worth, offer them benefits, and MAYBE they'll stick around. I loved working there, but nobody can survive in this town off of what this company offers.


  4. "Housekeeper"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hampton Inn part-time

    Pros

    The tips were nice sometimes

    Cons

    Disgusting guests and their rooms


  5. "Front Desk mixed impression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Salisbury, MD
    Former Employee - Front Desk Agent in Salisbury, MD
    Doesn't Recommend
    Negative Outlook

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    Friendly and supportive coworkers. Clear expectations. Good job for young, entry level, inexperienced worker looking for foot in the door for hospitality field.

    Cons

    Low pay, coworker gossip and passive aggression from management undermine team stability. The onboarding training on computer is way to much, too long, too dated, too disconnected from job requirements really did. Don't know when management available for guest and employee issues because they don't post or keep a schedule for themselves only the hourly employees for front desk, housekeeping, and maintenance.

    Advice to Management

    Management says they are connected with employees and are supportive, but reality is management is clueless what is really going on with employees and prefer to keep the party going within their ranks coming and going as they please and ignore guest problems until out of control level and ignore serious rumblings from the employees.


  6. "Front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Hampton Inn full-time

    Pros

    Laid back, a lot of down time, meeting new people.

    Cons

    Management... young and didn't really want to work.

    Advice to Management

    Do more work


  7. "Room attendant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Guests friendly location nice near shopping and dining

    Cons

    Pay is awful. Upper staff do not respect lower level staff.

  8. "No Benefits, Low Pay, Uncaring Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor/Front Desk Agent
    Former Employee - Night Auditor/Front Desk Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hampton Inn full-time (More than 5 years)

    Pros

    - Discount on hotels in the Hilton brand

    Cons

    - Depending on your location management will vary. Hampton/Hilton itself has very little to do with setting standards for paying employees fairly, providing employees with benefits, etc. Your owner/Management Company will likely pay you less than the work should entail. As of writing this they start desk associates on Minimum wage. To put that in perspective Was-mart, McDonalds, etc. all start higher than that for positions with way less responsibility.
    - No benefits are provided. This again would vary by location, but Hampton/Hilton do nothing for the people working for their brand.
    - Hours sometimes a burden. Working for somewhere that is open 24 hours isn't ideal for most people.
    - No breaks. 8+ hour shifts with no breaks at all. You are expected to somehow be at the desk this entire time while you work alone and are expected to eat when it's slow but you're never relieved from watching the desk/phone.

    Advice to Management

    Offer better pay, better benefits, and things commensurate with the responsibility of your employees. They are running large hotels often by themselves for 8+ hour shifts, but you're paying them less than the stockers at the nearest Walmart.


  9. "Have worked here 2 months.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Lebanon, MO
    Current Employee - Housekeeper in Lebanon, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    Flexible scheduling, easy to approach about problems, very nice guests

    Cons

    Very low hourly wage, call every morning to see if you work that day, gossiping employees, picking favorites, hired for night audit and switched to housekeeping involuntarily two shifts later...


  10. "Sometimes, the grass isnt always greener"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hampton Inn part-time

    Pros

    Lots of physical work
    You work mostly on your own
    Friendly co workers

    Cons

    Lots of rules you dont get taught come back to bite you
    Crappy hours when housekeeping
    Manager is rude

    Advice to Management

    N/A


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