Hampton Inn Reviews | Glassdoor

Hampton Inn Reviews

Updated June 5, 2017
83 reviews

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Hampton Inn President & CEO Christopher J. Nassetta
Christopher J. Nassetta
16 Ratings

83 Employee Reviews

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Pros
  • I live meeting new people and my job let's me do this (in 36 reviews)

  • Meeting new people everyday and the co-workers were great as well (in 26 reviews)

Cons
  • Little to no room for advancement (in 21 reviews)

  • There is no room for growth at all (in 25 reviews)

More Pros and Cons

  1. "Hampton Inn & Suites Lubbock Southwest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Lubbock, TX
    Former Employee - Front Desk Agent in Lubbock, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hampton Inn full-time (More than a year)

    Pros

    Met individuals around the world who became a part of my network.

    Cons

    Encountered micro-management constantly which lead to a lot of frustration.

    Advice to Management

    Trust your employees to do their jobs as you have trained them.


  2. "Terrible place to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Westborough, MA
    Current Employee - Night Auditor in Westborough, MA
    Doesn't Recommend

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    Doable work load, nice housekeeping staff

    Cons

    You get no benefits and you never know your schedule more than 6 days ahead of time

  3. "Eye opening experience Denver/Highlands Ranch location"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping Manager/Front Desk Clerk in Littleton, CO
    Former Employee - Housekeeping Manager/Front Desk Clerk in Littleton, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hampton Inn full-time (More than a year)

    Pros

    Learning new software, understanding more about quality assurance standards and learning about Hilton Properties

    Cons

    undisciplined co-workers, poor management, employees not being accountable for their mistakes, no appropriate tools for housekeeping to effectively do the most important job in the building and management not following the rules when it comes their employees
    Also, management flip-flopping on their advice

    Advice to Management

    Buy the tools housekeeping needs to do their job and get this facility cleaned up!


  4. "Chaotic, Gross ole Hampton"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisory in Fairhope, AL
    Former Employee - Supervisory in Fairhope, AL
    Doesn't Recommend
    Negative Outlook

    I worked at Hampton Inn (Less than a year)

    Pros

    Hmm... There really aren't many pros. I can say pay was decent. I liked most of the staff I worked with.

    Cons

    You never know what time you're getting off. It could be a six hour shift or a twelve hour shift, you never knew. You would end up doing the work of three or four other individuals alone while doing your assigned work. The owner wasn't big on allowing lunch breaks even if you had been working 7-8 hours straight. Mold issues. Super out dated furniture. Very UNDERSTAFFED. No insurance even offered. I've heard guests complaints about management being rude and how they shouldn't talk the way that they do to their employees in front of a guest because it's rude. There's a lot wrong here, list goes on and on.

    Advice to Management

    My advice to Management would be this, get your mess together! There is a reason you have such a high turnover rate and hardly no new people applying but rather the same people whom have been fired or quit. That says something. You need to get with the program and get organized. Every hotel around you is WAY more organized, less chaotic, actually have set scheduled shifts, update everything within so many years and their management isn't rude or disrespectful to guests or their staff.


  5. "It Could Just be My locations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hampton Inn and Suites - Front Desk Staff in Murfreesboro, TN
    Current Employee - Hampton Inn and Suites - Front Desk Staff in Murfreesboro, TN
    Doesn't Recommend
    Approves of CEO

    I have been working at Hampton Inn part-time (Less than a year)

    Pros

    free coffee
    discounts on hilton hotels
    there's always something to do

    Cons

    low pay
    LOW pay
    tries to avoid raises for part time workers, regarfdless

    Advice to Management

    Nothing much to say. Expected too much of me for what I was paid, others got away with too much.


  6. Helpful (1)

    "Low Morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Bordentown, NJ
    Current Employee - Front Desk Agent in Bordentown, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at Hampton Inn full-time (More than a year)

    Pros

    Once was a good place to work.

    Cons

    2nd Shift has has to fold towels the laundry staff left beyond. So if it's busy, your still responsible for folding towels or you will be written up. You are spied from the security at the front desk, then texted or call if you are not doing something right. I feel like contacting corporate about it. Also, some housekeepers are payed more than front desk.

    Advice to Management

    Do something to improve the employee morale. Housekeeping staff and front desk are fed up. Stop spying on the staff.


  7. "housekeeper"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Pell City, AL
    Current Employee - Anonymous Employee in Pell City, AL
    Doesn't Recommend
    Negative Outlook

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    full time / 9-5 / easy.

    Cons

    too easy. mindless work. I am exhausted at the end of day

  8. "Bennington Hampton Inn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Bennington, VT
    Former Employee - Front Desk Agent in Bennington, VT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hampton Inn part-time (More than a year)

    Pros

    Great experience if interested in hospitality. Small property (80 rooms) and a great way to learn about the lodging industry. Has an opportunity to be cross-trained. Promotion is very much a possibility.

    Cons

    Completely mis-managed and under-staffed. Rooms are in rough shape and wages are very low. Ridiculously big turnover at the front desk and housekeeping.

    Advice to Management

    Need to hire more qualified people and pay a decent wage. Needs to train better and staff properly.


  9. "Housekeeper"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Evansville, IN
    Former Employee - Anonymous Employee in Evansville, IN

    I worked at Hampton Inn (More than 3 years)

    Pros

    You get to meet people from all around the world.

    Cons

    The pay isn't worth it

    Advice to Management

    Housekeepers have the hardest job in the Hotel industry and should be paid better


  10. "Student Job- Little else."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Tampa, FL
    Former Employee - Guest Service Agent in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A decent student job while at university. Does have flexible scheduling around school. Stepping stone for better opportunities.

    Cons

    Low wages. Manager's expected front desk to handle nearly all complaints, allowed no-calls no-shows without consequences. Because of 100% policy, guests complain about minuscule things and don't give front desk a chance to rectify before checkout so they can get a night free and make a scene belittling you in front of other people. Agreed to work night audit, but no additional compensation was offered.


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