Hampton Inn Reviews | Glassdoor

Hampton Inn Reviews

Updated June 25, 2017
177 reviews

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3.0
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Hampton Inn President & CEO Christopher J. Nassetta
Christopher J. Nassetta
36 Ratings

177 Employee Reviews

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Pros
  • I live meeting new people and my job let's me do this (in 36 reviews)

  • Meeting new people everyday and the co-workers were great as well (in 26 reviews)

Cons
  • Little to no room for advancement (in 21 reviews)

  • There is no room for growth at all (in 25 reviews)

More Pros and Cons

  1. "Witness Hospitality Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Manager in Muncie, IN
    Current Employee - Front Office Manager in Muncie, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hampton Inn full-time (More than 3 years)

    Pros

    Great team to work with
    Fun environment
    Not a boring job
    General Manager is Great ( Jim )
    Cares about education
    Workplace drama is to a minimum

    Cons

    Work Life Balance could improve (though that comes with the industry)
    Turnover is high (also an industry trend)
    Management Company has many many tasks that seem monotonous
    --Lots and lots of paperwork
    Weekends and Holidays are basically non request off days (also industry trend)

    Advice to Management

    Don't make issues over little things
    Give staff more recognition
    Coaching and Training could be better
    Higher wages may improve employment pool (fix turnover)
    Make employees feel heard


  2. "yea"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn full-time (More than 3 years)

    Pros

    good benefits n nice area

    Cons

    usual cons of a business

  3. Helpful (1)

    "Not a great brand to work for (Driftwood Hospitality)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Chicago, IL
    Current Employee - Guest Service Agent in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    I get the Hilton honors benefits

    Cons

    It is not managed by Hilton avoid these properties, lack of structure!


  4. "Great discount."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in West Hazleton, PA
    Former Employee - Guest Service Representative in West Hazleton, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    Great discount on hotel rooms for travel

    Cons

    Rigid environment due to Hilton standards


  5. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn full-time (More than a year)

    Pros

    Meet a lot of people from all over the world. Great staff who really take a lot of pride in customer service.

    Cons

    Not very good benefits or pay. No career opportunities.


  6. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Goleta, CA
    Former Employee - Front Desk Agent in Goleta, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hampton Inn part-time (Less than a year)

    Pros

    Easy to network with guests who work for different industries

    Cons

    Need to solve problems that sometimes are not your fault or that you have no control of

    Advice to Management

    Make sure housekeeping has all the resources needed to clean and maintain rooms. This can be the difference in guest satisfaction.


  7. "Good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Grand Forks, ND
    Former Employee - Front Desk Agent in Grand Forks, ND
    Doesn't Recommend
    Neutral Outlook

    I worked at Hampton Inn part-time (More than a year)

    Pros

    Good experience dealing with multitasking, dealing with multiple issues or requests at one time and prioritizing and handling the customers needs

    Cons

    shift work, angry people, under- staffed

    Advice to Management

    take care of your people

  8. "Wishy Washy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Atlanta, GA
    Current Employee - Front Desk Agent in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hampton Inn full-time (More than a year)

    Pros

    Benefits, Great team to work with, very minimum drama

    Cons

    No experience will get you more money than with experience. There are alot of different changes every other week, be prepared to do alot more than what you were hired to do

    Advice to Management

    Happy staff results into happy guests.


  9. Helpful (1)

    "Highs and lows"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor/Front Desk Agent in Pocatello, ID
    Former Employee - Night Auditor/Front Desk Agent in Pocatello, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Wow! What nice, fun and attractive people to be around at this hotel. Haha. Usually professional looking and always fun to work with at the front desk. Very knowledgeable about the industry and I learned everything I know from them. 95% of the time I loved working there, but I am passionate about customer service and truly making guests happy. ALSO, the employee rate for rooms is awesome! Much more good than bad here.

    Cons

    Management can be a bit forgetful (tasks, appointments and employee promises) and chronically late on getting stuff done, leaving the front desk staff holding the bag. No employee recognition except that done by corporate. Terrible benefits as far as med, dent and vision go. Can't afford it.

    Advice to Management

    DELEGATE MORE! I asked to do more for no pay increase, but was denied. Be more involved with the staff besides the monthly meetings. Don't put stuff off making the lower staff look bad. Don't do stuff out of spite, and stop being passive aggressive. It trickles down to the other staff.


  10. "GSA"

    Star Star Star Star Star
    Current Employee - GSA in Athens, AL
    Current Employee - GSA in Athens, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    Flexible schedule, great discounts on rooms, and great work environment.

    Cons

    Little pay, not many benefits besides the discounted hotel rooms

    Advice to Management

    Give more benefits


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