Hampton Inn Reviews | Glassdoor

Hampton Inn Reviews

Updated September 18, 2017
816 reviews

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3.6
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Hampton Inn President & CEO Christopher J. Nassetta
Christopher J. Nassetta
239 Ratings

816 Employee Reviews

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Pros
  • I live meeting new people and my job let's me do this (in 38 reviews)

  • Meeting new people everyday and the co-workers were great as well (in 28 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Maximum Hospitality - do not work for them"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Memphis, TN
    Former Employee - Assistant General Manager in Memphis, TN

    Pros

    Great beginning career job - good to learn how to run all departments and always a strong support system with Hilton Hotels

    Cons

    Limited Service is a nightmare - especially when the management company doesn't care about their employees. Maximum Hospitality offers no formal training nor long-term benefits. They provide no feedback nor review any of their managers in a timely or efficient manner. Hampton Inns are O.K. but not under this management company.

    Advice to Management

    Learn as much as you can and move on - unless you want to be a GM for life @ hampton, just use it as a learning exp.


  2. "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Saint Augustine, FL
    Former Employee - Guest Service Representative in Saint Augustine, FL
    Doesn't Recommend

    Pros

    I'm sure other Hampton Inns are great places to work. You have a lot of downtime. I usually play computer games.

    Cons

    It was the company I worked for. They had no employee moral or respect. The pay was low due to a 10% pay cut, which no one has yet (2 years later) has gotten back, which means no one in the company full of 20 or so hotels has gotten a raise in the last 2 years. Management treats you poorly, and unless the hotel is losing money they dont care about any problems.

    Advice to Management

    Care more. That's all. All's you have to say is I want to help make this a nice place to work. But you will never because all you need is a warm body.

  3. Helpful (1)

    "Looks like a great place to work from the outside."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kinston, NC
    Current Employee - Anonymous Employee in Kinston, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some the pros of working for Hampton Inn is the ability to receive discounted rates rooms. You receive some benefits if you are a full-time employee.

    Cons

    Some of the cons of working for Hampton Inn is there is not any employee advancement; Poor communication between management and staff and this translate into poor customer services; dissatisfaction of most employees; Poor employee moral.

    Advice to Management

    Improve employee moral and management and employee communication.


  4. "If you are not a butt kisser then this job isnt for you...."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Representative in Monticello, AR
    Current Employee - Guest Services Representative in Monticello, AR
    Doesn't Recommend
    No opinion of CEO

    Pros

    The only pro is that this job is convenient for college students due to flexible scheduling.

    Cons

    No Breaks
    Standing on Feet for 8hrs
    You are Treated Like a Dog
    No Communication
    No OverTime will be given for the hours work.

    Advice to Management

    I feel as though the employer should take more time to recognize and appreciate their employees for their wonderful work. This employer is more selfish than any other employer Ive known, The Employer needs to be fair in the bonus and pay rates they give out. Being that this is a full time job and high end job. The employers should be offered paid vacations, personal and sick days when needed and also the option to obtain insurance. Also this employer should have more than one person working on each shift in order to provide top quality customer service. I feel as though the employer should also stick to her word and not play favoritism towards certain employees and their privileges.


  5. "Very poor management with no team players and very low moral."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Chesterfield, MO
    Current Employee - Front Desk Agent in Chesterfield, MO
    Doesn't Recommend

    Pros

    I like the brand, its just the management at this particular location.

    Cons

    Again the brand is fine its just poor management at this location

    Advice to Management

    They need to review their choices in managers at this hotel. Neither one comes out of the office and has no idea how to even develop a team, they wont deal with guest or even answer their phones. I simply cannot believe it. A very bad place to work, negative work environment wtih very poor leadership.


  6. Helpful (1)

    "Unfair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Houston, TX
    Current Employee - Front Desk Agent in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hampton Inn full-time (More than 3 years)

    Pros

    40 hours a week. 5 days paid vacation per year, and a decent employee discount when traveling.

    Cons

    No health benifits, no sick days. Inept management. Very small staff. Management creates a hostle work invironment, which creates very high turn over. As of now there are only 3 employees in the whole building who know how to do their jobs. We are in a state of constant training... but as soom as a new hire gets trained, they quit due to unreasonable management. We must work all three shifs 3 to 11, 11 to 7, 7 to 11, sometimes all in a row. If you need a sick day you must find your own replacement, but with a nonexistant staff, you cant. The managers don't even use proper time cards half the time and half the staff was short 8 to 16 hours this week. The managers won't even look into it until some, unspecified time in the future.

    Advice to Management

    Quit wearing blinders! Listen to you people. Management and Employees are a sybiotic relationship. One cannot survive without the other. The managers know this but refuse to make it a two way street.


  7. "Poor management, unhappy staff, stressful work environment.""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Associate in Fredericksburg, VA
    Former Employee - Guest Service Associate in Fredericksburg, VA
    Doesn't Recommend
    Positive Outlook

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    The hotel is clean and well-maintained. There are very few guest complaints.

    Cons

    The front desk staff is overworked. Because of the extremely stressful nature of the job, there is very high turnover. This results in the remaining staff having to work extra hours and not getting days off. The managers are off every weekend, leaving the front desk to fend for themselves. Because employees are tired and overworked, there is a lot of gossiping and backbiting, which only increases the negative atmosphere. When employees try to talk to management about these and other issues, their concerns are swept under the rug.

    The hotel is frequently sold out. In addition to answering the incessantly ringing phone and checking in long lines of guests, front desk staff are expected to: make fresh popcorn and keep the machine full at all times; bake fresh cookies and keep cookies stocked all night; make and carry four heavy pots of coffee back and forth from lobby to kitchen; make sure coffee area is cleaned and stocked at all times; make sure lobby is clean and presentable, etc.

    (There is a half hour dinner break, which is unpaid. Other than that, staff are expected to stand at the desk for the full 8-hour shift, which is physically tiring as well.)

    Advice to Management

    Listen to your staff. Staff members are unhappy and dissatisfied, and until you start listening to their complaints, you will continue to lose valuable employees. Stop playing favorites and promoting unqualified staff members. Protect and mentor the employees who truly want to succeed.

  8. "Not a good employer overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Jeffersonville, OH
    Current Employee - Front Desk Agent in Jeffersonville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    Customer service if like to

    Cons

    Management is awful . No training

    Advice to Management

    Training is a must . You must train


  9. "To cheap to give benifits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeping in Redding, CA
    Current Employee - Housekeeping in Redding, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hampton Inn part-time (More than 5 years)

    Pros

    Like working during the day but could be more hours.

    Cons

    Need to treat and pay employees better. Need to let employees work full-time hours.

    Advice to Management

    Need to pay employees better.


  10. "Very Poor upper Management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeping in Watertown, SD
    Current Employee - Housekeeping in Watertown, SD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hampton Inn full-time

    Pros

    Hilton Discount. Great coworkers. Could be great with the right Management.

    Cons

    Poor General Manager! No Benefits! Low pay!

    Advice to Management

    Start treating your staff better and start leading by good example! You are not running this Hotel alone!! We are all running it together. Try to make this place fun to work at.


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