Hampton Inn Reviews | Glassdoor

Hampton Inn Reviews

Updated May 16, 2017
174 reviews

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3.0
Star Star Star Star Star
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Approve of CEO
Hampton Inn President & CEO Christopher J. Nassetta
Christopher J. Nassetta
36 Ratings

174 Employee Reviews

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Pros
  • I live meeting new people and my job let's me do this (in 35 reviews)

  • Meeting new people everyday and the co-workers were great as well (in 26 reviews)

Cons
  • Little to no room for advancement (in 21 reviews)

  • There is no room for growth at all (in 25 reviews)

More Pros and Cons

  1. "It's ok..have to have great ppl skills"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hampton Inn full-time

    Pros

    Very respectful. .can have awesome customers

    Cons

    Hard to find a replacement when needed


  2. "Night Auditor / Desk Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hampton Inn full-time

    Pros

    Most of the nights are quiet and you can read ,study and do productive self improving tasks to further your next career if you choose not to stay there. Most of which I tried to do but I ended up either reading or surfing the web or on my phone through out the night. I could also cook up some food for myself in the middle of the night

    Cons

    The pay of 9.50/ hour is not worth it to survive on by itself and that was premium wage for the night shift. Not a lot of opportunity to advance since you are never able to talk to management due to it being the night shift. Management promised to increase the pay when we have been there for a certain time, but it never happened because of the company was in a buyout and we were under new managment

    Advice to Management

    Up the wage or change wage structure


  3. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn part-time (More than a year)

    Pros

    Great team to work with overall

    Cons

    hours based on hotel inventory


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "yea"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn full-time (More than 3 years)

    Pros

    good benefits n nice area

    Cons

    usual cons of a business


  6. "Not a great brand to work for (Driftwood Hospitality)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Chicago, IL
    Current Employee - Guest Service Agent in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    I get the Hilton honors benefits

    Cons

    It is not managed by Hilton avoid these properties, lack of structure!


  7. "Great discount."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in West Hazleton, PA
    Former Employee - Guest Service Representative in West Hazleton, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    Great discount on hotel rooms for travel

    Cons

    Rigid environment due to Hilton standards


  8. "Night auditer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor/Front Desk Agent
    Former Employee - Night Auditor/Front Desk Agent
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    It had really great people

    Cons

    They were a little un organized


  9. "it was a okay student job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    staff were friendly and took the time to get to know you

    Cons

    everyone was on 0 hour contracts which managers used in for their advantage, a lot of sucking up going on, most male positions were managerial whereas womens lower.

    Advice to Management

    give qualified women a change to get into more managerial roles


  10. "Dead-End Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Agent
    Current Employee - Guest Services Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hampton Inn full-time (More than a year)

    Pros

    My co-workers are fantastic. A great place to start picking up some skills and experience, such as handling multi-line phones, customer service, promoting rooms and services, and handling money.

    Cons

    One would be better off seeking entry-level employment in a local doctor or dentist's office. There is no room for growth at all. I initially applied with the hopes of remaining in the position for a year or two before moving up within the hotel. I can see now why so many employees leave so quickly. There are very few positions and there is no benefit to staying with this brand for longer than a year.

    Low pay, little respect, and lots of work done in a fast-paced environment while standing on your feet all day. Usually, you're the only one at the desk; that means there's no time for breaks other than quiet moments when you can quickly munch on food and hope the phone doesn't ring while your mouth is full. Same with dashing to the bathroom. Scheduling can be just as ridiculous, with an evening shift one day, a morning shift the next, working 6-7 days in a row, and split "weekends" that leave little time for recovery. This type of management nearly begs the employee to seek greener pastures within months.

    Advice to Management

    Please support your employees more. Spread some "Hamptonality" to us, too. It's fine encouraging employees to "feel like an owner" by taking responsibility over certain decisions, but don't just leave us hanging with upset guests or expecting us to be our own managers while paying minimum wage.


  11. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn full-time (More than a year)

    Pros

    Meet a lot of people from all over the world. Great staff who really take a lot of pride in customer service.

    Cons

    Not very good benefits or pay. No career opportunities.


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