Hampton Inn Reviews | Glassdoor

Hampton Inn Reviews

Updated July 18, 2017
763 reviews

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763 Employee Reviews

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Pros
  • I live meeting new people and my job let's me do this (in 36 reviews)

  • Meeting new people everyday and the co-workers were great as well (in 26 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Durham, NC
    Former Employee - Front Desk Agent in Durham, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    There is no pros.

    Cons

    The management is not good at all . The pay is horrible . They have to keep hiring because they do not take care of their employees.

    Advice to Management

    Hired real Managers . Someone that knows how to lead .


  2. "Hampton Inn & Suites Lubbock Southwest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Lubbock, TX
    Former Employee - Front Desk Agent in Lubbock, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hampton Inn full-time (More than a year)

    Pros

    Met individuals around the world who became a part of my network.

    Cons

    Encountered micro-management constantly which lead to a lot of frustration.

    Advice to Management

    Trust your employees to do their jobs as you have trained them.

  3. Helpful (1)

    "Not a great brand to work for (Driftwood Hospitality)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Chicago, IL
    Current Employee - Guest Service Agent in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    I get the Hilton honors benefits

    Cons

    It is not managed by Hilton avoid these properties, lack of structure!


  4. "GSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Paducah, KY
    Current Employee - Guest Service Representative in Paducah, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn part-time (Less than a year)

    Pros

    Very fun and never the same.

    Cons

    Lots of mental exhaustion and people to deal with.


  5. "Great discount."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in West Hazleton, PA
    Former Employee - Guest Service Representative in West Hazleton, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    Great discount on hotel rooms for travel

    Cons

    Rigid environment due to Hilton standards


  6. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in El Paso, TX
    Former Employee - Front Desk Agent in El Paso, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hampton Inn full-time (More than 8 years)

    Pros

    Great managers and people to work with.

    Cons

    Long shifts on your feet.


  7. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn full-time (More than a year)

    Pros

    Meet a lot of people from all over the world. Great staff who really take a lot of pride in customer service.

    Cons

    Not very good benefits or pay. No career opportunities.

  8. "I love Hampton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in New York, NY
    Former Employee - Guest Service Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hampton Inn full-time (More than 5 years)

    Pros

    Work is fun. Hilton is great to work for.

    Cons

    Nights and weekends. Not much else.


  9. Helpful (1)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Lake Wales, FL
    Former Employee - Front Desk Agent in Lake Wales, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hampton Inn full-time

    Pros

    Great owner. True American business man. Management is great. The type of workplace where you can be laid back and still provide the best service around.

    Started at $9 left with two promotions at $11.25 or $11.50/hr which is great for night shift. expect to be paid based on performance and experience. $9 starting was with one year of the same job duties at a different hotel

    Cons

    Unless you go corporate not much advancement except to GM which I can't imagine that would pay that much in a smaller market. Great highschool senior/ college job .

    Advice to Management

    Keep that long leash given employees are still performing above expectation, makes a big difference in overall morale.


  10. "Room for movement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor in Detroit, MI
    Current Employee - Front Desk Supervisor in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hampton Inn full-time (More than 3 years)

    Pros

    I have such wonderful bosses. I love working for this family of companies. If I had a choice to move to a different company I wouldn't.

    Cons

    It's hard to keep good front desk agents and housekeepers that do a good job. The starting salary needs to come up or there needs to be room for bonuses. They need incentive.

    Advice to Management

    Use "secret shoppers"


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