Hand & Stone Massage and Facial Spa Reviews

Cons

Can be difficult to get to work in the urban environment.

Cons

Always have to meet sales quota or fear you will lose your job

Cons

A typical day at work: listen to your fellow coworkers gossip about other people with the MANAGER, SELL MEMBERSHIPS, clean the spa, fill the water wall, call the endless list of clients and ask them to spend more money or move their appointment times or dates, SELL MEMBERSHIPS, do a managers job dealing with upset customers, SELL MEMBERSHIPS. I believe I learned what a toxic workplace really is at Hand and Stone Goodyear. There were many times I left crying feeling horrible about myself because of what I had found out about the manager having one on ones about me with other associates, and that they planned to fire me anyways. Management is sub-par. She is a non confrontational person so she makes her employees deal with upset customers and she will hide away in her office. Workplace culture: horrible. There are a few good MT’s and LE’s but most of them are quick to talk crap about you behind your back AND on your day off. The hardest part of the job was driving to work everyday and trying to compose myself and stay positive, cause some of the people I worked with down right just horrible, insecure people, or tell you everything you’re doing wrong and nothing you’re doing right. The most enjoyable part of the job was meeting someone who is wonderful and would let me know of things to go on when I wasn’t in the spa. She is a true life saver and we both moved on to bigger and better things, that were not Hand and Stone in Goodyear, AZ.

Cons

The regionals would literally gossip about employees personal lives in front of me and tell me how little they value them and they are fine if they leave. The pay is laughable and they never listened to me when I said they should increase the base pay for employees, and that's why they have a hard time hiring. Even the assistant managers don't get paid enough, they pay more at fast food restaurants. They are very strict with expectations for sales and meeting sales quotas every month and every quarter, but don't do much else to help. They just tell you to meet it, that's it. There's no real advice they give, they just tell you to make connections and that's it. They don't understand any complicated situations (like us being in a recession, hello?!) They say they help so much but they really dont. They don't help out new managers at all either, just let them sink or swim. If the regionals don't like you, you're screwed. They won't help you at all and actually encourage for you to be let go. If you aren't meeting quotas even for a few weeks, even if you have met them previously every single month and quarter, they will bad mouth you and let you go. It's ridiculous. They have no true loyalty, other than to themselves and money.

Cons

Pay is not worth what you have to deal with.

Cons

Turn over happens sometimes at the desk

Cons

It all depends on who owns your spa and who your manager is. I went through 7 different managers within a little less than 2 years. They got no support from our owners so they wouldn't know what to do and then quit. They also increased the Massage Therapists commission because we only had about 2 MTs working at the time. This made a lot of people apply and we hired about 10 of them. After they were working there for a month or two the owners cut the pay back by about $10 less a service. So many people quit and we were back to having barely any employees and a bunch of our members cancelled their membership because of it. I never felt valued there because we were always in crisis mode with finding employees or finding a new manger. One manager would drink on the job. One would smoke a weed vape pen in the building. One quit at the exact same time as the assistant manger and the client relations manager leaving us with no managers at all. One turned in all her business belongings and took her personal items out of the office

Cons

owners were very overbearing and do not go if you don't want a sales job

Cons

Little room for growth. Seasonal dips in client base requires a second income to remain stable and independent. High turnover rate of staff

Cons

Some clients are annoying that’s all