Cover image for Hand & Stone Massage and Facial Spa
Logo
See All Photos

Hand & Stone Massage and Facial Spa

Engaged Employer

Hand & Stone Massage and Facial Spa

Add a Review

Hand & Stone Massage and Facial Spa Reviews

Updated Nov 29, 2023

Verify your email to use filters. Having problems? Resend email
Found 2,008 of over 2K reviews
3.2
49% Recommend to a Friend
52% Approve of CEO

Found 2,009 of over 2K reviews

3.2
49%
Recommend to a Friend
52%
Approve of CEO
Hand & Stone Massage and Facial Spa CEO John Teza (no image)
John Teza
211 Ratings

What are your colleagues talking about?

Find your exclusive Company Bowl™ on Community. Join the hottest conversation with your colleagues anonymously.
Join the Conversation

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
Cons
  • "Low pay if you aren’t getting commission pay and clients don’t show up or cancel at the last minute(in 199 reviews)
  • "poor management and paid too little(in 180 reviews)
  • "And no benefits(in 86 reviews)
  • "My location manager was horrible and cut your hours if sales quotas not met.(in 63 reviews)
  • "Can be slow at times, commission only, weekends are a must to make money.(in 44 reviews)

Ratings by Demographics

Want more options?

This rating reflects the overall rating of Hand & Stone Massage and Facial Spa and is not affected by filters.

    1. 5.0
      FEATURED REVIEW
      Feb 15, 2023
      Senior Manager
      Current Employee, more than 8 years
      Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company does all the marketing, provides steady flow of clients, supplies all equipment and materials, communicates openly with staff to improve the work environment, incentivizes pay, provides benefits and snacks!

      Cons

      Can be difficult to get to work in the urban environment.

      1. 5.0
        Oct 30, 2023
        Esthetician
        Former Employee, less than 1 year
        Troy, MI
        Recommend
        CEO Approval
        Business Outlook

        Pros

        This is a great first job- lots of training and opportunity to grow skin care knowledge.

        Cons

        Always have to meet sales quota or fear you will lose your job

      2. Join the Hand & Stone Massage and Facial Spa team
        See Our Latest Jobs
        1. 1.0
          Oct 18, 2023
          Sales Associate
          Current Employee
          Recommend
          CEO Approval
          Business Outlook

          Pros

          I met someone who feels the same and experienced the same things as I did

          Cons

          A typical day at work: listen to your fellow coworkers gossip about other people with the MANAGER, SELL MEMBERSHIPS, clean the spa, fill the water wall, call the endless list of clients and ask them to spend more money or move their appointment times or dates, SELL MEMBERSHIPS, do a managers job dealing with upset customers, SELL MEMBERSHIPS. I believe I learned what a toxic workplace really is at Hand and Stone Goodyear. There were many times I left crying feeling horrible about myself because of what I had found out about the manager having one on ones about me with other associates, and that they planned to fire me anyways. Management is sub-par. She is a non confrontational person so she makes her employees deal with upset customers and she will hide away in her office. Workplace culture: horrible. There are a few good MT’s and LE’s but most of them are quick to talk crap about you behind your back AND on your day off. The hardest part of the job was driving to work everyday and trying to compose myself and stay positive, cause some of the people I worked with down right just horrible, insecure people, or tell you everything you’re doing wrong and nothing you’re doing right. The most enjoyable part of the job was meeting someone who is wonderful and would let me know of things to go on when I wasn’t in the spa. She is a true life saver and we both moved on to bigger and better things, that were not Hand and Stone in Goodyear, AZ.

          1. 3.0
            Sep 21, 2023
            Assistant Manager
            Former Employee, more than 1 year
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Loved my coworkers, they really made the job amazing. I stayed so long because of them. My manager was flexible with schedule and very understanding.

            Cons

            The regionals would literally gossip about employees personal lives in front of me and tell me how little they value them and they are fine if they leave. The pay is laughable and they never listened to me when I said they should increase the base pay for employees, and that's why they have a hard time hiring. Even the assistant managers don't get paid enough, they pay more at fast food restaurants. They are very strict with expectations for sales and meeting sales quotas every month and every quarter, but don't do much else to help. They just tell you to meet it, that's it. There's no real advice they give, they just tell you to make connections and that's it. They don't understand any complicated situations (like us being in a recession, hello?!) They say they help so much but they really dont. They don't help out new managers at all either, just let them sink or swim. If the regionals don't like you, you're screwed. They won't help you at all and actually encourage for you to be let go. If you aren't meeting quotas even for a few weeks, even if you have met them previously every single month and quarter, they will bad mouth you and let you go. It's ridiculous. They have no true loyalty, other than to themselves and money.

            2
            1. 3.0
              Nov 28, 2023
              SPA Manager
              Current Employee, more than 5 years
              Clearwater, FL
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Good overall. Having good owners make a difference

              Cons

              Pay is not worth what you have to deal with.

              1. 5.0
                Nov 29, 2023
                Front Desk Receptionist
                Former Employee
                Jacksonville, FL
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Fun friendly competitive flexible happy

                Cons

                Turn over happens sometimes at the desk

                1. 3.0
                  Aug 17, 2023
                  Licensed Esthetician
                  Former Employee, more than 1 year
                  Concord, NC
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  great place for newly licensed estheticians to learn and grow. Tons of free education and training days. There are tons of facial options for every skin type.

                  Cons

                  It all depends on who owns your spa and who your manager is. I went through 7 different managers within a little less than 2 years. They got no support from our owners so they wouldn't know what to do and then quit. They also increased the Massage Therapists commission because we only had about 2 MTs working at the time. This made a lot of people apply and we hired about 10 of them. After they were working there for a month or two the owners cut the pay back by about $10 less a service. So many people quit and we were back to having barely any employees and a bunch of our members cancelled their membership because of it. I never felt valued there because we were always in crisis mode with finding employees or finding a new manger. One manager would drink on the job. One would smoke a weed vape pen in the building. One quit at the exact same time as the assistant manger and the client relations manager leaving us with no managers at all. One turned in all her business belongings and took her personal items out of the office

                  1. 3.0
                    Nov 27, 2023
                    SPA Associate
                    Former Employee
                    Fort Worth, TX
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    great environment with very friendly manager

                    Cons

                    owners were very overbearing and do not go if you don't want a sales job

                    1. 3.0
                      Sep 29, 2023
                      Licensed Massage Therapist
                      Current Employee, more than 1 year
                      Philadelphia, PA
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Easily accessible to anyone with a massage license. Has a membership program that helps ensure consistent bookings. There are additional opportunities to earn through the commission gained through selling upgrades for services.

                      Cons

                      Little room for growth. Seasonal dips in client base requires a second income to remain stable and independent. High turnover rate of staff

                      1. 5.0
                        Nov 28, 2023
                        Esthetician
                        Former Employee
                        Henrico, VA
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good and fine and fine

                        Cons

                        Some clients are annoying that’s all

                      Viewing 1 - 10 of 2,009 Reviews
                      </>Embed

                      Hand & Stone Massage and Facial Spa Reviews FAQs

                      Hand & Stone Massage and Facial Spa has an overall rating of 3.2 out of 5, based on over 2,040 reviews left anonymously by employees. 49% of employees would recommend working at Hand & Stone Massage and Facial Spa to a friend and 39% have a positive outlook for the business. This rating has been stable over the past 12 months.

                      According to anonymously submitted Glassdoor reviews, Hand & Stone Massage and Facial Spa employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Hand & Stone Massage and Facial Spa. This rating has decreased by -2% over the last 12 months.

                      49% of Hand & Stone Massage and Facial Spa employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hand & Stone Massage and Facial Spa 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Hand & Stone Massage and Facial Spa to be career development, benefits, coworkers and the cons to be culture, management.

                      Popular Careers with Hand & Stone Massage and Facial Spa Job Seekers

                      JobsSalariesInterviews

                      Popular Conversations

                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

                      3
                      0 Comments

                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

                      1
                      0 Comments

                      University of Chicago

                      Doing my first behavioral interview with Guidehouse and wondering if anyone has any advice on practice questions for the behavioral interview I might be able to practice with, prep, and map out a STAR response to ahead of time. This is my first time interviewing in this industry and am first gen so feeling nervous, this any advice and tips are much appreciated.

                      3
                      3 Comments

                      Glassdoor has 2,040 Hand & Stone Massage and Facial Spa reviews submitted anonymously by Hand & Stone Massage and Facial Spa employees. Read employee reviews and ratings on Glassdoor to decide if Hand & Stone Massage and Facial Spa is right for you.