Hand & Stone Massage and Facial Spa Reviews

Pros

I really like my co-workers and managers. Management style is easy-going, and gets things done. They listen well, and I feel seen and heard. This is a great starting point for a place that will give good client flow for professional experience and not run a significant risk for burnout in the first couple years.

Cons

Pay is higher than most places, but does not pay consistently well. Everyone has a different pay rate and raises are not given except for incentive raises and the goal posts are frequently higher than what is realistic or achievable so it isnt worth the effort. vacations are not given, but time off can be taken (usually). Benefits are offered but I do not have them personally. I have heard that the compensation of the benefits are too small or insignificant to be worthwhile or noticeable, such as healthcare services or 401k options.

Pros

Free massage or facial Nice front desk staff very helpful and attentive

Cons

There is no strategy for training they figure it out as they go Low pay vs work load No time to learn or train if you don’t have the exact words of the scripts down verbatim after a few minutes into training it’s implied your not doing well instead of having a few days to learn Quickly becomes tense environment, lots of ups and downs

Pros

Finding another job that had a healthy work environment and safe environment for customers.

Cons

This location was absolutely horrendous and this location should be shut down or current owners replaced. They are in multiple violations of the health department, Florida labor laws, and creating a dangerous environment for clients and staff. Owners are stealing money from employees. Hand and Stone Corporate should care more about the behavior of their owners and not just about money. Customers and staff went as far to reach out to corporate about the practices and complaints were never taken seriously or resolved. Owners and management were aware and knew of a employee that was performing sexual acts on customers and only when a customer called corporate was the employee fired but not when the owners or management was made aware first by the customer complaint.

Pros

The manager was great and it was a relaxing environment.

Cons

Paid us minimum wage with the promise of commission. They said we would be making between 12-15 an hour with the commission from memberships but you would have to sell 10 memberships in one shift (which was virtually impossible) to make 12 an hour. The owners wouldn't let us work full time so they wouldn't have to pay us more. Wanted employees to do things off the clock but were work related. They worked the manager waaaay too hard, she didn't deserve it.

Pros

Start your job with a full book

Cons

No health insurance or 401k

Pros

Pro, everyone is very nice at first until they realize you don't meet their expectation.

Cons

Don't waste your time working at Hand and Stone if you really want to make money. They will train you inconsistently, put you in a random location to train you where there's practically no one, and then they will put you in the busy store where they will have all these hopes and expectations that you will just get everything in a short period of time. I remember I applied for a full time but they only ended up giving me 3 days. There was apparently 20 other girls I gotta compete with. They expect you to sell memberships and do many things for minimum payment. They will put you in random days, depending if they like you or not. Everything is pretty fast paced at that job but expect you to not ask questions as much as possible. I worked there for a couple months but I guess the management is only good at hiring people who can somehow catch on at such short time. You're basically just a trial to them. Don't waste your time feeling small in a minimum payment job. Not worth it. They also have a group chat so imagine all these girls talking non-stop about work and random things..........

Pros

Great right out of school to really practice facials and waxing as well as some other new modalities, good for learning how to upsell and sell products.

Cons

Every location is run differently. The owner of the franchise I was at did not pay me properly for upgrades I sold to clients, since the mistake was on the front desk girls for not adding the extra amount on to the ticket. It is very fast paced which leaves no time for cleaning or selling products. You can schedule breaks but cannot leave farther than 20 mins away since you're on call. No hourly pay when there is no client on your table, which leads to some DAYS of no money made at all. Very hard to move up in the pay tiers.