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Hand & Stone Massage and Facial Spa

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Hand & Stone Massage and Facial Spa

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Hand & Stone Massage and Facial Spa Reviews

Updated Aug 10, 2022

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Found 1,564 of over 1,587 reviews

3.3
52%
Recommend to a Friend
68%
Approve of CEO
Hand & Stone Massage and Facial Spa CEO John Teza (no image)
John Teza
82 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Hand & Stone Massage and Facial Spa and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year
    Featured Review

    Awesome experience and management

    Nov 23, 2021 - Nationally Certified Massage Therapist in McDonough, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This company is the best to work for. I loved the owner he worked with you, was very spiritual and loving. He hired the best of the best and made sure everyone was appreciated

    Cons

    It gets hard when you don't have clients, however the location I was in was ALWAYS busy.

    13 people found this review helpful
  2. 5.0
    Current Employee, more than 1 year

    Hand and Stone Experience HTX

    Jul 18, 2022 - SPA Associate in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    super easy work relaxing environment networking positive work place

    Cons

    can be slow sometimes open late

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  3. 4.0
    Current Employee, more than 1 year

    Love the Work Culture

    Jul 6, 2022 - Certified Massage Therapist in Costa Mesa, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I really like my co-workers and managers. Management style is easy-going, and gets things done. They listen well, and I feel seen and heard. This is a great starting point for a place that will give good client flow for professional experience and not run a significant risk for burnout in the first couple years.

    Cons

    Pay is higher than most places, but does not pay consistently well. Everyone has a different pay rate and raises are not given except for incentive raises and the goal posts are frequently higher than what is realistic or achievable so it isnt worth the effort. vacations are not given, but time off can be taken (usually). Benefits are offered but I do not have them personally. I have heard that the compensation of the benefits are too small or insignificant to be worthwhile or noticeable, such as healthcare services or 401k options.

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  4. 5.0
    Current Employee

    A great place to learn, grow and start your career.

    Aug 10, 2022 - Sales Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work-life balance, bonus potential, faith in abilities, growth potential.

    Cons

    more streamlined services for certain aspects of the business, increased communication,

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  5. 1.0
    Former Employee, less than 1 year

    Disappointing opportunity

    Jun 9, 2022 - Assistant Manager in Alexandria, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free massage or facial Nice front desk staff very helpful and attentive

    Cons

    There is no strategy for training they figure it out as they go Low pay vs work load No time to learn or train if you don’t have the exact words of the scripts down verbatim after a few minutes into training it’s implied your not doing well instead of having a few days to learn Quickly becomes tense environment, lots of ups and downs

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    1 person found this review helpful
  6. 1.0
    Former Employee, more than 1 year

    WORST PLACE TO WORK

    Aug 2, 2022 - Therapist in Bradenton, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Finding another job that had a healthy work environment and safe environment for customers.

    Cons

    This location was absolutely horrendous and this location should be shut down or current owners replaced. They are in multiple violations of the health department, Florida labor laws, and creating a dangerous environment for clients and staff. Owners are stealing money from employees. Hand and Stone Corporate should care more about the behavior of their owners and not just about money. Customers and staff went as far to reach out to corporate about the practices and complaints were never taken seriously or resolved. Owners and management were aware and knew of a employee that was performing sexual acts on customers and only when a customer called corporate was the employee fired but not when the owners or management was made aware first by the customer complaint.

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    1 person found this review helpful
  7. 2.0
    Former Employee, less than 1 year

    Not worth the trouble

    Aug 5, 2022 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The manager was great and it was a relaxing environment.

    Cons

    Paid us minimum wage with the promise of commission. They said we would be making between 12-15 an hour with the commission from memberships but you would have to sell 10 memberships in one shift (which was virtually impossible) to make 12 an hour. The owners wouldn't let us work full time so they wouldn't have to pay us more. Wanted employees to do things off the clock but were work related. They worked the manager waaaay too hard, she didn't deserve it.

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  8. 5.0
    Current Employee, more than 3 years

    Awesome place for a growing industry

    Aug 8, 2022 - Lead Esthetician in Harrisburg, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Start your job with a full book

    Cons

    No health insurance or 401k

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  9. 1.0
    Former Employee

    Big Expectation, poor training

    Jun 20, 2022 - SPA Associate in Kissimmee, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pro, everyone is very nice at first until they realize you don't meet their expectation.

    Cons

    Don't waste your time working at Hand and Stone if you really want to make money. They will train you inconsistently, put you in a random location to train you where there's practically no one, and then they will put you in the busy store where they will have all these hopes and expectations that you will just get everything in a short period of time. I remember I applied for a full time but they only ended up giving me 3 days. There was apparently 20 other girls I gotta compete with. They expect you to sell memberships and do many things for minimum payment. They will put you in random days, depending if they like you or not. Everything is pretty fast paced at that job but expect you to not ask questions as much as possible. I worked there for a couple months but I guess the management is only good at hiring people who can somehow catch on at such short time. You're basically just a trial to them. Don't waste your time feeling small in a minimum payment job. Not worth it. They also have a group chat so imagine all these girls talking non-stop about work and random things..........

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    1 person found this review helpful
  10. 2.0
    Former Employee, less than 1 year

    Good for newbies, bad pay

    Jul 5, 2022 - Esthetician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great right out of school to really practice facials and waxing as well as some other new modalities, good for learning how to upsell and sell products.

    Cons

    Every location is run differently. The owner of the franchise I was at did not pay me properly for upgrades I sold to clients, since the mistake was on the front desk girls for not adding the extra amount on to the ticket. It is very fast paced which leaves no time for cleaning or selling products. You can schedule breaks but cannot leave farther than 20 mins away since you're on call. No hourly pay when there is no client on your table, which leads to some DAYS of no money made at all. Very hard to move up in the pay tiers.

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