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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Low pay if you aren’t getting commission pay and clients don’t show up or cancel at the last minute" (in 199 reviews)
- "poor management and paid too little" (in 180 reviews)
- "And no benefits" (in 86 reviews)
- "My location manager was horrible and cut your hours if sales quotas not met." (in 63 reviews)
- "Can be slow at times, commission only, weekends are a must to make money." (in 44 reviews)
Ratings by Demographics
This rating reflects the overall rating of Hand & Stone Massage and Facial Spa and is not affected by filters.
- 5.0FEATURED REVIEWFeb 15, 2023Senior ManagerCurrent Employee, more than 8 yearsPhiladelphia, PA
The company does all the marketing, provides steady flow of clients, supplies all equipment and materials, communicates openly with staff to improve the work environment, incentivizes pay, provides benefits and snacks!
Can be difficult to get to work in the urban environment.
- 5.0Oct 30, 2023EstheticianFormer Employee, less than 1 yearTroy, MI
This is a great first job- lots of training and opportunity to grow skin care knowledge.
Always have to meet sales quota or fear you will lose your job
- 1.0Oct 18, 2023Sales AssociateCurrent Employee
I met someone who feels the same and experienced the same things as I did
A typical day at work: listen to your fellow coworkers gossip about other people with the MANAGER, SELL MEMBERSHIPS, clean the spa, fill the water wall, call the endless list of clients and ask them to spend more money or move their appointment times or dates, SELL MEMBERSHIPS, do a managers job dealing with upset customers, SELL MEMBERSHIPS. I believe I learned what a toxic workplace really is at Hand and Stone Goodyear. There were many times I left crying feeling horrible about myself because of what I had found out about the manager having one on ones about me with other associates, and that they planned to fire me anyways. Management is sub-par. She is a non confrontational person so she makes her employees deal with upset customers and she will hide away in her office. Workplace culture: horrible. There are a few good MT’s and LE’s but most of them are quick to talk crap about you behind your back AND on your day off. The hardest part of the job was driving to work everyday and trying to compose myself and stay positive, cause some of the people I worked with down right just horrible, insecure people, or tell you everything you’re doing wrong and nothing you’re doing right. The most enjoyable part of the job was meeting someone who is wonderful and would let me know of things to go on when I wasn’t in the spa. She is a true life saver and we both moved on to bigger and better things, that were not Hand and Stone in Goodyear, AZ.
- 3.0Sep 21, 2023Assistant ManagerFormer Employee, more than 1 year
Loved my coworkers, they really made the job amazing. I stayed so long because of them. My manager was flexible with schedule and very understanding.
The regionals would literally gossip about employees personal lives in front of me and tell me how little they value them and they are fine if they leave. The pay is laughable and they never listened to me when I said they should increase the base pay for employees, and that's why they have a hard time hiring. Even the assistant managers don't get paid enough, they pay more at fast food restaurants. They are very strict with expectations for sales and meeting sales quotas every month and every quarter, but don't do much else to help. They just tell you to meet it, that's it. There's no real advice they give, they just tell you to make connections and that's it. They don't understand any complicated situations (like us being in a recession, hello?!) They say they help so much but they really dont. They don't help out new managers at all either, just let them sink or swim. If the regionals don't like you, you're screwed. They won't help you at all and actually encourage for you to be let go. If you aren't meeting quotas even for a few weeks, even if you have met them previously every single month and quarter, they will bad mouth you and let you go. It's ridiculous. They have no true loyalty, other than to themselves and money.2
- 3.0Aug 17, 2023Licensed EstheticianFormer Employee, more than 1 yearConcord, NC
great place for newly licensed estheticians to learn and grow. Tons of free education and training days. There are tons of facial options for every skin type.
It all depends on who owns your spa and who your manager is. I went through 7 different managers within a little less than 2 years. They got no support from our owners so they wouldn't know what to do and then quit. They also increased the Massage Therapists commission because we only had about 2 MTs working at the time. This made a lot of people apply and we hired about 10 of them. After they were working there for a month or two the owners cut the pay back by about $10 less a service. So many people quit and we were back to having barely any employees and a bunch of our members cancelled their membership because of it. I never felt valued there because we were always in crisis mode with finding employees or finding a new manger. One manager would drink on the job. One would smoke a weed vape pen in the building. One quit at the exact same time as the assistant manger and the client relations manager leaving us with no managers at all. One turned in all her business belongings and took her personal items out of the office
- 3.0Sep 29, 2023Licensed Massage TherapistCurrent Employee, more than 1 yearPhiladelphia, PA
Easily accessible to anyone with a massage license. Has a membership program that helps ensure consistent bookings. There are additional opportunities to earn through the commission gained through selling upgrades for services.
Little room for growth. Seasonal dips in client base requires a second income to remain stable and independent. High turnover rate of staff
Hand & Stone Massage and Facial Spa Reviews FAQs
Hand & Stone Massage and Facial Spa has an overall rating of 3.2 out of 5, based on over 2,040 reviews left anonymously by employees. 49% of employees would recommend working at Hand & Stone Massage and Facial Spa to a friend and 39% have a positive outlook for the business. This rating has been stable over the past 12 months.
49% of Hand & Stone Massage and Facial Spa employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hand & Stone Massage and Facial Spa 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.