Hand & Stone Massage and Facial Spa Reviews

Pros

Management strives to create an atmosphere of respect and positivity.

Cons

There is no system in place that allows therapists and estheticians to see a breakdown of all services and commission from upgrades performed for each pay period so they will know how much they should be getting paid. You just have to go on faith that whatever $$ amount is deposited into your bank account is, in fact, the correct amount.

Pros

I really enjoy working with my coworkers and how flexible they can be with my schedule. As long as you can learn fast and retain information well this job is somewhat an easy and fun job!

Cons

This is a very sale-driven based job!! When you're doing great they will give you the full credit but when you are doing bad or your numbers drop it is very easy for management to turn their backs on you. I learned very quickly that you have to be great at sales in order to be seen as a great employee regardless if you can do everything else perfectly.

Pros

Great education, had some great coworkers, great way to start out in the industry great company and job if you’re lucky to score decent management and owners

Cons

It ALL depends on the owners and management. I’ve worked for 3 locations. 2 of which that were FABULOUS. But unfortunately had to move from those fabulous employers and the location switched to was horrible. In the interview, you’re told one rate for your pay and when you get your check it’s significantly less then what it should be at the rate you were told. Come to find out, it’s based on if you hit your numbers that week or not if you get that rate you were told in the interview. When you confront them about it, you just get a shoulder shrug from management. Management is not approachable at all. Was not provided proper cleaning supplies post COVID and got in trouble for having disinfecting wipes in my treatment room and god forbid I ask for isopropyl alcohol to clean my tools. Had a client call and say she was scratched by the micro I did on her but was not told until over a week after she called and as not given the chance to help her or make the situation right. The lead informed me about the situation, loudly, in front of a full break room of coworkers. Equipment was falling apart, obviously not replaced since being open. Things collapsing on clients and not kept up with and was told the owners did not want to pay to replace them. I felt my life-school-work balance was not good and I decided to drop a slow shift so I can have a real day off. I was told I need to drop out of school (I was in massage school, which would have benefitted them in the future if they were decent employers). I suggest getting a service done at a hand and stone you’re thinking of applying to or dropping in at a random time to see how they treat their customers. I miss working at the locations I used to and I wish I still lived in the area.

Pros

Im dependable a hard worker show up on time and im very helpful

Cons

Lesser pay rate for the job

Pros

Corporate provides documents and videos to help train you. Franchise owner and Regional Managers/Leads are nice for a while. .

Cons

You train yourself. Depending on the Franchise, you might have benefits and vacation. There is so much to do, you won't know what to do first sometimes - unless you have a strong front of the house and back of the house team. The pay should be between $42,000 - $55,000 (excluding benefits) depending on the Spa. You will be working 50-60 hours a week. If you are offered an hourly position, most likely you will have overtime. Make sure the Franchise understands that. There is too much to do. Numbers are important and be prepared to hire new SA's every couple of months due to sales goals and you will not have enough time to properly train them.

Pros

Flexible schedule Management Clientele Pay structure Ability to grow within company

Cons

I personally don’t have any cons