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Hand & Stone Massage and Facial Spa

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Hand & Stone Massage and Facial Spa

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Hand & Stone Massage and Facial Spa Employee Reviews about "hour"

Updated Sep 29, 2022

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Found 12 of over 1,654 reviews

3.3
52%
Recommend to a Friend
69%
Approve of CEO
Hand & Stone Massage and Facial Spa CEO John Teza (no image)
John Teza
98 Ratings

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Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "hour"

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  1. 3.0
    Current Employee, more than 3 years

    Massage therapist

    Sep 3, 2017 - Licensed Massage Therapist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice co workers and staff Good at keeping you busy and steady Mostly flexible on schedule depending on management

    Cons

    Being part time no benefits They work you on a tier system going off of requests for your pay I don't like that system because I make 16 an hour plus tips barley above minimum wage after 9 years as a massage therapist I feel like senority would be more fair. Plus they don't allow cupping massge to therapist who are certified

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    1 person found this review helpful

    Hand & Stone Massage and Facial Spa Response

    National Recruiter

    Thank you for your feedback. It's great that you have been a long time employee and someone who has been in the field as long as you I am sure has a wealth of knowledge to share with newer massage therapists, perhaps speaking with your spa manager or spa owners about growth opportunities would be a productive solution to your compensation concerns. In regards to cupping, it is a great service and gaining popularity especially in athletic treatments. There are a plethora of amazing modalities in massage therapy and all deserve to be available to our clients, however, in a franchise model, we offer a limited amount of specialty services to remain streamlined and maintain our brand, unfortunately at this time cupping is not among the offered modalities.

  2. 4.0
    Current Employee, more than 3 years

    Hand and stone is cool

    Apr 9, 2021 - Lead Esthetician in Orange, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You make extra Commissions per upgrade

    Cons

    Minimum wage hour pay when you don’t have a client booked

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  3. 1.0
    Current Employee

    Pay is horrible

    Jul 17, 2022 - Licensed Massage Therapist in Greensboro, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fully booked, can pick up hours

    Cons

    pay is horrible, always trying to upsell client, cap out at 22 an hour.

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    1 person found this review helpful
  4. 3.0
    Former Employee

    Hand and stone spa

    Dec 5, 2015 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    needs to pay more. Spa associates are expected to run the whole spa, making sure everyone is on time

    Cons

    The pay. We are expected a lot out of us and only $9 an hour that's basically minimum wage

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    3 people found this review helpful
  5. 2.0
    Former Employee

    Keeping an Illusion of Peace in a Place of Chaos

    Dec 7, 2016 - Licensed Massage Therapist in Lake Oswego, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The best reason to work at Hand and Stone, is the lovely clients you will meet, and hopefully one or two coworkers, who will step out with you when you all decide to quit.

    Cons

    I’m going to go ahead and speak for spa associates, massage therapists, estheticians, and managers alike: we are all treated with an equal disrespect and low pay, but segregated to work against each other to promote self-success. The massage therapists and estheticians will attempt to mind their own business, keep their space clean, make their client’s health the main goal, but instead of working for the client, are veered into another direction- that is- responding to the manager who is there to, I don’t know, speak about sales and corporate goals, that is supposed to somehow translate into motivation. To Massage therapists get paid more based on how many people come back, which means their pay fluctuates per two weeks between $16-20 an hr. After spending $20,000 on a career, you are told to account your cash tips as your estimated salary. I’m going to reiterate this: When you get hired, your highest pay is $20/hr., then your hiring manager will give an estimated per-hour gratuity, so Hand and Stone takes credit for your client’s generous tips to make their hourly wage seem reasonable. The manager’s main task is to train the front desk, also known as their glorified title “spa associate”. Spa associates are never trained to completion and then chastised by the manager as a daily or weekly routine. Managers do not get respect because the actual choices managers get to make are...none. Managers have no actual job besides to keep everyone in belief of that it is a healthy work environment to promote an illusion of peace in a place of chaos. Ironic?

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    6 people found this review helpful

    Hand & Stone Massage and Facial Spa Response

    National Recruiter

    Thank you for your feedback. I'm sorry that you have not had a great experience. In every service-oriented field, tips are usually part of your salary. If you take 10 clients a week for one year you will have recouped your education investment and your tuition estimate is on the high end. What a fantastic industry to be in! To be able to work part-time and recoup your education investment in less or about the same time that you attended school! Please know that each franchise is individually owned, there may be an alternate location that may be better suited for you, should you decide to work for Hand and Stone at another time.

  6. 3.0
    Current Employee

    Spa associate

    Mar 6, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free monthly massages, relaxed atmosphere

    Cons

    Too much pressure to sell sell sell to people who can't afford memberships or don't want them. Only $10 an hour and only a $5 commission for each membership sold, minus tax deductions

    2 people found this review helpful
  7. 4.0
    Former Employee, more than 1 year

    Overall...Ok

    Nov 10, 2021 - SPA Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    *Each location is independently owned and operated, so experience will vary. New ownership at the location I previously worked at* -Lead a team of professionals that can truly improve the health and well-being of customers -Generous product discount -Decent service discount -Previous owners had good intentions of offering great service and a pleasant work experience

    Cons

    *Each location is independently owned and operated, so experience will vary* -Low hourly base pay compared to cost of living -Previous owners did not always support terminating underperforming and/or disruptive employees, making it harder to reach goals and keep team morale up -Previous owners did not trust employees, making it harder to delegate -Pay practices did not always follow CA law (esthetician pay with SB490, wage & hour law with hourly managers responding to texts and calls when not at work) -Despite best intentions, previous owners did not have the experience, temperament or knowledge to effectively lead a small business in CA

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