Hand and Stone Spa Reviews | Glassdoor

Hand and Stone Spa Reviews

Updated September 19, 2017
449 reviews

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3.1
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Hand and Stone Spa President and CEO Todd Leff
Todd Leff
21 Ratings

449 Employee Reviews

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Pros
  • Flexible schedule where I worked (in 26 reviews)

  • Great work environment, relaxed atmosphere, great benefits to top sellers (in 19 reviews)

Cons
  • No Benefits or opportunity for advancement (in 30 reviews)

  • Therapists are not given enough time to properly clean hot stones in between back to back sessions yet pressured to stay on time for next client (in 13 reviews)

More Pros and Cons

  1. Helpful (3)

    "I Have a Good Owner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Deland, FL
    Current Employee - Licensed Massage Therapist in Deland, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hand and Stone Spa full-time (More than a year)

    Pros

    The owner of the DeLand Hand and Stone is awesome. She is committed to her therapists and her clientele and strives to keep a good balance between both. She really listens to her therapists and tries to do the best for them. Each therapist receives a free monthly service and discounts for any further monthly sessions. She doesn't overbook her therapists and doesn't push them to work extra shifts. She's proactive, promptly repairs broken equipment, quickly terminates problematic employees, and changes policy if it will make the spa flow better.

    Cons

    I wish the pay was a little better. Because she doesn't want to scare off the clients, she doesn't push for higher gratuity for her therapists.

    Advice to Management

    We need clear cut policy in writing. Depending on which manager you ask, you get different answers. When a therapist says no to a massage, a manager, who is not a therapist, should not have the authority to override that decision.


  2. "Great job if you make it work for your needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Massage Therapist in Aberdeen, NJ
    Current Employee - Massage Therapist in Aberdeen, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa part-time (More than 3 years)

    Pros

    Flexible schedule, ability to make more money, great co-workers and management

    Cons

    Unreliable pay, limited benefits, typically have to work weekends and some holidays

    Advice to Management

    Continue to care about employees

  3. "Spa Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Hand and Stone Spa full-time

    Pros

    Good pay. Raises given when earned!

    Cons

    Each location is individually owned and operated. Not every location has the same experience.


  4. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Arlington, VA
    Current Employee - Licensed Massage Therapist in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hand and Stone Spa part-time (More than a year)

    Pros

    All materials provided by spa. Big plus.

    Cons

    Poor management clients often unhappy about front of spa low pay

    Advice to Management

    Pay more


  5. Helpful (1)

    "Good/Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Sales/Manager in Fort Worth, TX
    Former Employee - Director of Sales/Manager in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hand and Stone Spa full-time (More than a year)

    Pros

    Fantastic franchise, great corporate support.

    Cons

    Franchise owners are often the issue. You either get lucky or not when it comes to who owns your spa. BAD pay for providers when the spa is not busy.

    Advice to Management

    Owners, be present. Coach and be apart of the day to day operations. Get a membership. SELL a membership. Understand the struggles of your staff.


  6. "Esthetician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Esthetician and SPA Associate in Fort Lauderdale, FL
    Current Employee - Esthetician and SPA Associate in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hand and Stone Spa full-time (More than a year)

    Pros

    Steady clients, free education at Dermalogica, supplies and tools are provided. My spa manager is amazing and I have great coworkers but I know that's not everywhere. The scheduling and hours are flexible and decent

    Cons

    If you can't sell retail or upgrades this isn't the place for you. Your money depends on how much you sell and upgrade. Your owners and managers will be looking at your numbers to make sure you are upgrading. Off season is slow so manage your money

    Advice to Management

    Provide staff with the educational tools they need to succeed


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa full-time (More than a year)

    Pros

    great experience with administration, room for opportunity

    Cons

    management can be very difficult to deal with according to location, a lot of drama within the workplace

    Advice to Management

    create a healthy workplace environment

  8. "Good Location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Marlton, NJ
    Current Employee - Anonymous Employee in Marlton, NJ
    Recommends
    Positive Outlook

    I have been working at Hand and Stone Spa part-time (More than a year)

    Pros

    Manager is very sweet, cares and tries to motivate everyone with different contest. Can build your book very quick if you truly care about the clientele that comes in. Always busy

    Cons

    Extremely short handed, asked for favors or picking up extra shifts every day. Employees aren't the greatest group but easy to work with.

    Advice to Management

    Higher more quality therapist


  9. "Team Oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Associate in Greensboro, NC
    Current Employee - SPA Associate in Greensboro, NC
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Hand and Stone Spa full-time (More than a year)

    Pros

    The manager is so sweet and really cares about the employees. There is a chance to make good money from commission if you know how to sale.

    Cons

    Have to pitch memberships and that's where most of your money is based on. Also, it can get very hectic at times and they can expect way too much out of you to not offer PTO or any other benefits.

    Advice to Management

    Please compensate for all your employees do.


  10. "Massage therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist
    Current Employee - Licensed Massage Therapist
    Neutral Outlook
    No opinion of CEO

    I have been working at Hand and Stone Spa part-time (More than 3 years)

    Pros

    Nice co workers and staff
    Good at keeping you busy and steady
    Mostly flexible on schedule depending on management

    Cons

    Being part time no benefits
    They work you on a tier system going off of requests for your pay I don't like that system because I make 16 an hour plus tips barley above minimum wage after 9 years as a massage therapist I feel like senority would be more fair.
    Plus they don't allow cupping massge to therapist who are certified

    Advice to Management

    I feel like it's more fair to treat therapist right we go to school and bust our butts to make people feel better and make the company money least you can do is treat us fairly. Bring back cupping massge please clients love it.


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