Hand and Stone Spa Reviews | Glassdoor

Hand and Stone Spa Reviews

Updated May 24, 2018
534 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Hand and Stone Spa President and CEO Todd Leff
Todd Leff
50 Ratings

534 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great work environment (very peaceful and calm) (in 21 reviews)

  • Flexible schedule where I worked (in 20 reviews)

Cons
  • low pay, no benefits, little to no lateral movement in the company (in 37 reviews)

  • pay isn't the best, back to back clients no time in-between for a breather (in 14 reviews)

More Pros and Cons

  1. Helpful (1)

    "Incapable hostile management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Esthetician in Middletown, DE
    Former Employee - Esthetician in Middletown, DE
    Doesn't Recommend
    Negative Outlook

    I worked at Hand and Stone Spa full-time (Less than a year)

    Pros

    Consistency- you can always count on them working you 9 to 10 hours for 1 hour with of pay

    Cons

    Manger and her husband side kick will bully you constantly enforcing ridiculous request with threatening nature

    Advice to Management

    Replace them..the owner is lovely. Her management at Middletown is a lawsuit waiting to happen

    Hand and Stone Spa Response

    May 22, 2018 – National Recruiter

    Thank you for your feedback. I am sorry that you have not had a great experience. It is always a good idea to inform owners of issues within the spa. Please know, each franchise is individually... More


  2. "Was not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hand and Stone Spa full-time

    Pros

    Flexible hours as long as you don’t mind working the weekends

    Cons

    Weekends, your experience completely depends on who owns your franchise location.

  3. "Hussle pays off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa full-time

    Pros

    Lots off opportunity to make more commission on top of base pay

    Cons

    No benefits. Scheduling can be conflicting.

    Advice to Management

    More organization. Benefits for empolyees might help secure jobs.

    Hand and Stone Spa Response

    May 22, 2018 – National Recruiter

    Thank you for your feedback. I am glad you are having a good experience. We are glad to have you! Perhaps you may want to verbalize your concerns with the spa manager or owner regarding benefits and... More


  4. "Standard chain with equal opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Steady Business equal booking for Male and female therapists

    Cons

    Constant up front changes, sidework not equally shared. Overbooking deep tissue work fatigues therapists quicker

    Hand and Stone Spa Response

    May 22, 2018 – National Recruiter

    Thank you for your feedback. I am glad you are having a good experience. We are glad to have you! Perhaps you may want to verbalize your concerns with the spa manager or owner regarding workload... More


  5. "Massage Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Reading, PA
    Current Employee - Licensed Massage Therapist in Reading, PA

    I have been working at Hand and Stone Spa full-time (More than a year)

    Pros

    Flexible schedule , no one hassles you.. usually always have clients and if not you can go on call , they are pretty good with breaks

    Cons

    pay isn't the best, back to back clients no time in-between for a breather

    Hand and Stone Spa Response

    May 22, 2018 – National Recruiter

    Thank you for your feedback. I am glad you are having a good experience. We are glad to have you! Perhaps you may want to verbalize your concerns with the spa manager or owner regarding compensation... More


  6. "Work Hard for the Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist
    Former Employee - Licensed Massage Therapist
    Positive Outlook

    I worked at Hand and Stone Spa part-time (More than 3 years)

    Pros

    easy to build a book and get experience; consistently booked; no marketing, promotion or client relations required by the therapist outside of massage relationship

    Cons

    low pay, no benefits, little to no lateral movement in the company

    Advice to Management

    give raises with proof of improvement and build of books, work towards benefits and PTO

    Hand and Stone Spa Response

    Apr 19, 2018 – National Recruiter

    Thank you for your feedback. I'm glad you have had a decent experience. There are many opportunities for additional hours and advancement opportunities at many locations. Please know, each franchise... More


  7. "Run of the Mill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hand and Stone Spa part-time

    Pros

    Really good at keeping you booked with appointments

    Cons

    Regimented for all without the ability to be flexible to individual needs

    Hand and Stone Spa Response

    Apr 19, 2018 – National Recruiter

    Thank you for your feedback. I'm glad you have had a decent experience. There is no shortage of appointments that is for sure! Please know, each franchise is individually owned, there may be an... More

  8. "Esthetician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Esthetician in Port Orange, FL
    Former Employee - Esthetician in Port Orange, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Hand and Stone Spa full-time (Less than a year)

    Pros

    Like the product line used.

    Cons

    Low pay, management was not spa oriented, did not even know how to supervise or was not open to talking or taking advice from her staff.

    Advice to Management

    Should have never opened a spa with not background in the spa business or knowledge of hiring and supervising. And probably should do random drug testing.

    Hand and Stone Spa Response

    May 22, 2018 – National Recruiter

    Thank you for your feedback. I am sorry that you have not had a great experience. Please know, each franchise is individually owned, there may be an alternate location that may be of interest to you... More


  9. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Hand and Stone Spa part-time

    Pros

    Great environment to work in, managers are positive and try to help you

    Cons

    Managers can micromanage a bit

    Hand and Stone Spa Response

    Apr 11, 2018 – National Recruiter

    Thank you for your feedback. I'm glad you have had a great experience! There are many opportunities and many locations. We would welcome back great employees, should you decide to work for Hand and... More


  10. "It was chaotic, nobody seemed to get along there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in Pompton Lakes, NJ
    Former Employee - Licensed Massage Therapist in Pompton Lakes, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hand and Stone Spa part-time (Less than a year)

    Pros

    They cash out your tips at the end of the night. They us EMR

    Cons

    There was a lot of down time. You got paid per massage.

    Hand and Stone Spa Response

    Apr 23, 2018 – National Recruiter

    Thank you for your feedback. I am sorry that you have not had a great experience. It is always a good idea to inform management or owners of issues within the spa, or if you have concerns regarding... More


Showing 534 of 538 reviews
Reset Filters