Hand and Stone Spa Reviews | Glassdoor

Hand and Stone Spa Reviews

Updated December 10, 2018
621 reviews

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Hand and Stone Spa President and CEO Todd Leff
Todd Leff
72 Ratings

Employee Reviews

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Pros
  • "Flexible schedule where I worked" (in 25 reviews)

  • "Great work environment (very peaceful and calm)" (in 24 reviews)

Cons
  • "low pay, no benefits, little to no lateral movement in the company" (in 40 reviews)

  • "Back to back appointments with little to no turn around time is stressful" (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (11)

    "Would love to work there again!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LMT in Orlando, FL
    Former Employee - LMT in Orlando, FL
    Recommends
    Positive Outlook

    I worked at Hand and Stone Spa part-time

    Pros

    I would still be working at the Lake Nona location if I had not moved out of state. I loved working with everyone. The Owners take great pride in the Spa and it showed. I felt that Management and the Owners were very easy to approach and talk to. In my time there, nearly two and half years, I never had a problem with them or any LMT or LE. If ever a client was trying to take advantage of the membership or anything the owners had no problem informing the client that they were no longer welcome at this location. Not that this happened often, but knowing that it was not all about the money for them, that it was about creating safe and positive work place for employee's and other clients is amazing and rare. Knowing they had our back made it easier to do my job.

    Cons

    Gratuity sometimes would not be that great. Not that the front desk wouldn't ask the client, there was even a cute rating chart at each register with a suggested dollar amount based of experience and type of service that I think helped a lot, because some people just don't know what to leave. It wasn't often that you'd get a not so great gratuity, but still on occasion it happened. I don't really have any other cons for this location. On occasion there would be issues with the washer, but that was quickly dealt with. If anything broke or we needed more towels, or replace anything it was brought to the attention of management and/or owners and they were quick to respond.

    Advice to Management

    I don't have much to say here. For my experience I felt management did a great job. Whenever I had a question or needed anything they were there for me. I guess my advice would be don't forget to take care of yourself too ;) . From what I observed our management was constently brainstorming on ways to improve and keep the spa a fun,happy, and enjoyable place to be, not only for clients but for the team as well.

    Hand and Stone Spa Response

    Jul 18, 2018 – National Recruiter

    Thank you for your feedback! It sounds like you had great owners, I'm sure they miss you as well! It's refreshing when things work well and the staff is valued!


  2. "Spa Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Associate in Oaks, PA
    Former Employee - SPA Associate in Oaks, PA
    Recommends
    Approves of CEO

    I worked at Hand and Stone Spa part-time (More than 3 years)

    Pros

    Discount on massages
    Laid back work environment
    Friendly Staff
    Easy Hours

    Cons

    People come and go a lot
    Bad consistency with workers
    Management is soft, has a hard time firing bad employees

    Hand and Stone Spa Response

    Oct 23, 2018 – National Recruiter

    Thank you for your feedback! I am glad you are having a decent experience. Employee turnover can be frustrating, sometimes it takes time to find an appropriate replacement to an employee that is not... More

  3. "Relaxing!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A great place to work and learn integral customer service skills

    Cons

    Commission based job on clientele and memberships

    Hand and Stone Spa Response

    Dec 11, 2018 – National Recruiter

    Thank you for your feedback! I'm glad you are enjoying your experience with H&S!!!


  4. "Massage therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible work schedule and easy way to build your book. Manager and staff are nice and good to work for

    Cons

    Need to work weekends and nights or else you won’t be busy. Place is old and things are falling apart. Low pay

    Advice to Management

    Offer employees better pay and benefits. Update the place to keep up with current competitors

    Hand and Stone Spa Response

    Dec 10, 2018 – National Recruiter

    Thank you for your feedback! It seems as though you had a decent experience. I can understand your need for improved benefits and compensation, I always suggest sharing your concerns with the... More


  5. Helpful (1)

    "Your career is in your hands, literaly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LMT in Philadelphia, PA
    Former Employee - LMT in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hand and Stone Spa full-time (More than a year)

    Pros

    Decent first job for new therapist just out of school, work with diverse clients, spa provides all materials (oils, sheets and towels), electronic tables.

    Cons

    Decent first job out of massage school, however, staying for too long isn't a wise career move if burnout is your concern. You will massage many people, some of those people will love your massages, some of those people will hate them, some will be indifferent. You, however, will have little or no time to speak with clients as you will be very busy with little time to change your room over. I have read some comments about LMTs not working "hard enough", taking on as many clients as possible in a shift, six clients or more, and working 35-40 hours a week. In a five day week you may massage anywhere between 25-35 people. I understand that you are not working for eight hours a day performing massage but if you want to be an LMT for more than a couple of years and work elsewhere, I don't think type this work mentality is good. Physical, emotional and psychological burnout is real and working without health insurance to address these issue when they arise contradicts the whole mission of "self-care". As an LMT, it's all on, blossom elsewhere or burnout at Hand & Stone, it's YOUR license and YOUR career.

    Advice to Management

    I have no advice to management, your sole purpose is to make money for the owners.

    Hand and Stone Spa Response

    Dec 3, 2018 – National Recruiter

    Thank you for your feedback! You are correct in the fact that is a great first job out of school! You are also correct in that burnout is a real thing, your career is literally in your hands! If a... More


  6. "Great Place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Anthem, AZ
    Current Employee - Licensed Massage Therapist in Anthem, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Hand and Stone Spa full-time (More than 3 years)

    Pros

    Great co workers, great clients. The tips are pretty good for the most part clients will tip 15-20% . But you do get your 10% tippers.

    Cons

    Zero benefits. No healtb insurance, no paid time off .

    Advice to Management

    Since Massage Therapy is a physically demanding job , having benefits wpuld immensely improve ones self care. It would be nice to go on vacation, without having to work 6 days a week prior to make uo the hours for when I am gone. Aflac offered through pay roll deduction would be a big plus

    Hand and Stone Spa Response

    Dec 4, 2018 – National Recruiter

    Thank you for your feedback! I am glad to hear that you are having a decent experience. I would suggest speaking to your manager or spa owner regarding your concerns with benefits, things are always... More


  7. "Good work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hand and Stone Spa part-time

    Pros

    Friendly service
    Helpful front desk
    The ambiance was great

    Cons

    Bad reviews of work environment
    Unsure of pay

    Hand and Stone Spa Response

    Nov 29, 2018 – National Recruiter

    Thank you for your feedback! I am glad that you are enjoying your experience. Please speak with your manager regarding your compensation, that is important to have clear and concise expectations.

  8. "Good first job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Easy, come and go out, pizza on Saturdays, tuition reimbursement, ceus

    Cons

    No breaks, slow days, expected to come in for walk ins

    Hand and Stone Spa Response

    Nov 26, 2018 – National Recruiter

    Thank you for your feedback! It sounds like you are enjoying working at that location. It must be a very busy spa, make sure to verbalize your need for adequate breaks or time off to avoid burnout.


  9. "Manager does not care about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Therapist in Woodbridge, NJ
    Current Employee - Therapist in Woodbridge, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa part-time (More than a year)

    Pros

    Flexible schedule only and the clients are nice.

    Cons

    Spa Associates are on their cell phones, watch movies, do not acknowledge coworkers when they talk to any of them, very disrespectful. I have heard them be rude to clients and do not take a name or phone number and put them on the wait list for when appointments are cancelled. Manager wants to be friends with spa associates and not be business minded with them. Manager sits there and does not help clients even when she is available. I do not even know why there is a camera so owners know what is going on. Coworkers sometimes do not even do laundry and come in to dirty towels that have been sitting from the day before. Very disgusting and towels need to be upgraded. With the manager certain rules apply to certain people and others they are strict with.

    Advice to Management

    Does she even listen to any advice or even anyone or owner ask the employees if anything is doing well. What's the point! The people who work the place make the place happen its not the manager, the front desk girl or the owner at all. It is the few employees that make the place float and with good people leaving looks like it will go down...... Appreciate employees and do not be fake. Acknowledge your staff. You want employees to follow rules do your job like a Manager.

    Hand and Stone Spa Response

    Dec 6, 2018 – National Recruiter

    Thank you for your feedback! I am sorry to hear that you are struggling a bit. If conversations with your spa manager have not been helpful in resolving some of your concerns, perhaps it may be... More


  10. "Amazing and flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa part-time

    Pros

    Good shifts, 6 hours usually good pay.

    Cons

    No insurance for the employees

    Hand and Stone Spa Response

    Nov 20, 2018 – National Recruiter

    Thank you for your feedback! I'm glad you are having a decent experience. Compensation and benefits are always evolving, I recommend staying in communication with your spa manager and owners... More