Hand and Stone Spa Reviews | Glassdoor

Hand and Stone Spa Reviews

Updated November 15, 2017
482 reviews

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2.9
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Hand and Stone Spa President and CEO Todd Leff
Todd Leff
29 Ratings

482 Employee Reviews

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Pros
  • Flexible schedule where I worked (in 20 reviews)

  • Fast pace work, repeat clients, and a all around good work environment (in 20 reviews)

Cons
  • No Benefits or opportunity for advancement (in 31 reviews)

  • Therapists are not given enough time to properly clean hot stones in between back to back sessions yet pressured to stay on time for next client (in 13 reviews)

More Pros and Cons

  1. "Job review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Esthetician in Elizabeth, NJ
    Current Employee - Esthetician in Elizabeth, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa (More than a year)

    Pros

    Friendly manager and work staff. Choose own hours. Pre booked

    Cons

    Not much room for promotion

    Advice to Management

    Keep going the good work


  2. "Spa Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Associate in Columbia, SC
    Current Employee - SPA Associate in Columbia, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa part-time (More than a year)

    Pros

    The monthly bonuses for memberships are rewarding, job is pretty easy, self explanatory.

    Cons

    Very number driven!
    Being pushing when pitching memberships
    Management changes protocol often and does not always communicate these changes

    Advice to Management

    Be more consistent, coordinate more staff meetings, outline expectations for workers.

  3. "Massage therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Summerville, SC
    Current Employee - Licensed Massage Therapist in Summerville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa part-time (Less than a year)

    Pros

    Fast pace work, repeat clients, and a all around good work environment.

    Cons

    As is the nature of this line of work, it is slow a different times through out the year and this can make it difficult and/ or discouraging to new therapists trying to build a clientele.


  4. Helpful (3)

    "It's aight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - License
    Former Employee - License
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hand and Stone Spa full-time (More than a year)

    Pros

    Commish + Tips
    + Health Care Opt-in
    + 401K Opt-in
    + great colleagues

    Cons

    - horrible management
    - Opt-ins are full responsibility of employee or not matched at all

    Advice to Management

    • Don't critique or enforce discipline while others are present, especially co-workers and clients!
    That's completely immature, utilizing the crowding affect that bullies subconsciously use while preying on their less-than-able-to-protect-themselves peers. It goes without saying, but I'll say it anyway, that it's completely unacceptable and unprofessional in the cooperate or otherwise working environment.

    Hand and Stone Spa Response

    Oct 25, 2017 – National Recruiter

    Thank you for your feedback. I'm sorry that you have not had a great experience in that particular location, please know that each franchise is individually owned, there may be an alternate location... More


  5. "Lead Spa Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead SPA Associate in Easton, PA
    Current Employee - Lead SPA Associate in Easton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa full-time (More than 3 years)

    Pros

    You learn a lot about massage therapy and skin care.
    Discount on services

    Cons

    Does not have flexible schedule

    Hand and Stone Spa Response

    Oct 30, 2017 – National Recruiting Director

    Thank you for your feedback. Perhaps you may consider taking your learning experience and going to school for a massage or esthetician and working in the back of the spa? Seems like it may be a great... More


  6. Helpful (1)

    "Spa Associate // Like Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Associate in Mansfield, TX
    Current Employee - SPA Associate in Mansfield, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hand and Stone Spa full-time (More than a year)

    Pros

    I’m able to work around my schedule and I developed a family like relationship with all of my coworkers including my management. All employees who work 60+ hours a month receive a free service as well plus 50% off all services always!

    Cons

    I have no cons, this has been my favorite place to work ever, I will continue to work here as long as I can!

    Hand and Stone Spa Response

    Oct 25, 2017 – National Recruiter

    Thank you for your feedback! How wonderful that you have found a fulfilling career and exceptional environment! Glad to have you!


  7. Helpful (2)

    "If you are looking for POT this industry is not for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Massage Therapist in Toms River, NJ
    Former Employee - Massage Therapist in Toms River, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hand and Stone Spa full-time (More than 3 years)

    Pros

    Busy, Manager at our Toms River location was really nice.

    Cons

    ZERO benefits - They claim getting a free massage for your birthday is a "benefit" No sick days holidays vacation days…you only get paid when you work.

    Advice to Management

    If H&S is supposed to be a leader in the industry, start putting your therapists first. Give benefits.

    Hand and Stone Spa Response

    Oct 25, 2017 – National Recruiter

    Thank you for your feedback. I'm sorry that you have not had a great experience in that particular location, please know that each franchise is individually owned, there may be an alternate location... More

  8. "Massage Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Hand and Stone Spa full-time (More than a year)

    Pros

    State of the art equipment, very nice facility.

    Cons

    Not enough education for the staff on massage/aesthetics

    Advice to Management

    Understand what your selling

    Hand and Stone Spa Response

    Oct 25, 2017 – National Recruiter

    Thank you for your feedback! The facility and equipment are designed to give our clients a wonderful experience and assist our therapists to be able to perform a service with ease, I am glad you had... More


  9. "Proceed with Caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Associate in Portsmouth, NH
    Current Employee - SPA Associate in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hand and Stone Spa part-time

    Pros

    The manager is great. She's understanding of my class schedule. She doesn't put up with rudeness. I think that if the current manager had been at the spa since it had opened, the spa wouldn't have half of these issues. Despite all of the Cons, I like my job because of the manager.

    Cons

    The big issue with this place is that the Therapists think they run the place. I've had to move several appointments because the therapist I booked the client with said they can't do it for some reason. It's embarrassing because, to the client, it looks like I can't do my job properly. The spa is losing money because the therapists aren't taking all the clients they can in their schedule. The previous management let them run wild with the scheduling, so I don't blame the current manager for these issues. She is the fifth one the spa has had, and it's only been open 2 years. The owner is also a little nutty, but she means well.

    Advice to Management

    Hire more help at the desk, and get the MTs under control.

    Hand and Stone Spa Response

    Nov 9, 2017 – National Recruiter

    Thank you for your feedback. I'm sorry that you have not had a great experience in that particular location. Perhaps it may be productive to speak with the manager that you seem to have a decent... More


  10. "Licensed Massage Therapist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hand and Stone Spa part-time

    Pros

    Did laundry for you
    Provided clients for you
    Set schedule

    Cons

    Low pay
    Unequal pay among genders

    Hand and Stone Spa Response

    Nov 9, 2017 – National Recruiter

    Thank you for your feedback. I'm sorry that you have not had a great experience in that particular location. Please know that each franchise is individually owned, there may be an alternate location... More


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