Hand and Stone Spa Reviews | Glassdoor

Hand and Stone Spa Reviews

Updated February 16, 2017
374 reviews

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Full-time Part-time

3.2
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374 Employee Reviews

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Pros
Cons
  • No Benefits or opportunity for advancement (in 24 reviews)

  • Consistent clientele and booking but some days can be back to back appointments all day (in 12 reviews)

More Pros and Cons

  1. "hand and stone spa"

    Star Star Star Star Star
    Current Employee - Licensed Massage Therapist
    Current Employee - Licensed Massage Therapist
    Recommends
    Positive Outlook

    I have been working at Hand and Stone Spa part-time (Less than a year)

    Pros

    great clients warm location feeling

    Cons

    still new hard to get to


  2. "Good to start out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in Tacoma, WA
    Former Employee - Licensed Massage Therapist in Tacoma, WA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Hand and Stone Spa full-time (More than a year)

    Pros

    It's a good learning experience
    Good to build clients that will follow you.

    Cons

    Cannot live off of the pay
    They don't offer good benifits
    Poor management

    Advice to Management

    Stick to your word
    Stop overworking and underpaying staff


  3. "I like it here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Esthetician in Oviedo, FL
    Current Employee - Esthetician in Oviedo, FL
    Recommends
    Positive Outlook

    I have been working at Hand and Stone Spa part-time (Less than a year)

    Pros

    Great employee discounts
    Ability to exchange services with other providers
    Free education (clarityrx)
    Relaxed atmosphere
    Good coworkers
    Awesome manager
    Good clientele
    Great location
    Large spa with large rooms
    Large break room
    Mindful owners

    Cons

    No health benefits
    No retirement benefits
    No paid time off
    No sufficient pay for MT's, results in higher turnover

    Advice to Management

    Increase MT pay, communicate better with staff regarding product/tools usage issues.


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  5. "A lot of promise but no hope in sight"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Annapolis, MD
    Current Employee - Licensed Massage Therapist in Annapolis, MD
    Doesn't Recommend
    Negative Outlook

    I have been working at Hand and Stone Spa full-time (Less than a year)

    Pros

    Crazy busy schedule often fully booked

    Cons

    Poor management, no growth opportunities, management lack basic customer service skills, can't keep inventory stocked to keep business going. Therapists do their best but management scares off long term clientele.

    Advice to Management

    Promote a technician or therapist to management and stop hiring outside management that's never given a service in their life


  6. "assistant manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Hand and Stone Spa full-time

    Pros

    Management, front desk staff & earning potential

    Cons

    Earning potential is effected by therapists calling out which is out of my control


  7. Helpful (4)

    "More work, less pay, constant short staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Manager
    Former Employee - SPA Manager
    Doesn't Recommend
    Neutral Outlook

    I worked at Hand and Stone Spa full-time (More than a year)

    Pros

    The flexibility, perks of receiving services and discounts, and learning experience

    Cons

    Focuses on hiring younger front desk staff that can maneuver through software so high turnover rate due to low compensation or career choice, difficulty in finding Massage Therapists and Estheticians, personally not compensated enough for the work done, short staff issues, etc


  8. "Good place to make money. There could be improvements."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist
    Current Employee - Licensed Massage Therapist
    Recommends
    Neutral Outlook

    I have been working at Hand and Stone Spa part-time (More than 5 years)

    Pros

    Membership service brings in a lot of people. Clean facility, great clients, just show up and work. Good pay. It can be hard but its a good place for new graduates to cut their teeth by working on a lot of people.

    Cons

    No Benefits or opportunity for advancement. Doing back 2 back massages all day long makes you feel like a laborer sometimes. Unfortunately chain spas have saturated the industry and are dictating industry standards. It has become less of an art and more of a massage factory. Plus their 50min massage platform as opposed to a whole hour can get annoying, that extra ten minutes can really make a difference for both the therapist and the client.

    Advice to Management

    Respect the art of massage, it is a healing art. It is not always about the bottom line and sales numbers. The only people that tend to get promoted here are people that can sell. It's great for business but seeing people get promoted that are not stand up people can be a drag.


  9. Helpful (1)

    "Hand and stone spa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Hand and Stone Spa full-time

    Pros

    The staff was very nice.

    Cons

    The pay was sorry and the management was terrible.

    Advice to Management

    Get a manager.


  10. Helpful (1)

    "esthetician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Hand and Stone Spa part-time

    Pros

    Flexible schedule, great coworkers, clean and professional environment

    Cons

    Sharing rooms with other estheticians, pay isn't all that great, really pushed to sell product to guests (even if they are repeat clients not interested in purchasing anything), not enough time in between guests to properly clean and prepare the room for the next guest.


  11. "Love this Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Esthetician in Brick, NJ
    Current Employee - Esthetician in Brick, NJ
    Recommends
    Positive Outlook

    I have been working at Hand and Stone Spa part-time (More than a year)

    Pros

    Great place to work as a mother to a young child. The hours work perfectly with my schedule and the clients are so sweet.

    Cons

    I have no cons to list. I love working for hand and stone! They are a wonderful company and I plan to be here for a while!

    Advice to Management

    Keep doing what you are doing! It is so nice to have a manager that has been in our position before and understands our concerns.



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