Hand and Stone Spa Reviews | Glassdoor

Hand and Stone Spa Reviews

Updated August 16, 2018
568 reviews

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2.8
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Hand and Stone Spa President and CEO Todd Leff
Todd Leff
56 Ratings

568 Employee Reviews

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Pros
  • "Great work environment (very peaceful and calm)" (in 22 reviews)

  • "Flexible schedule where I worked" (in 20 reviews)

Cons
  • "low pay, no benefits, little to no lateral movement in the company" (in 38 reviews)

  • "pay isn't the best, back to back clients no time in-between for a breather" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    "Would love to work there again!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LMT in Orlando, FL
    Former Employee - LMT in Orlando, FL
    Recommends
    Positive Outlook

    I worked at Hand and Stone Spa part-time

    Pros

    I would still be working at the Lake Nona location if I had not moved out of state. I loved working with everyone. The Owners take great pride in the Spa and it showed. I felt that Management and the Owners were very easy to approach and talk to. In my time there, nearly two and half years, I never had a problem with them or any LMT or LE. If ever a client was trying to take advantage of the membership or anything the owners had no problem informing the client that they were no longer welcome at this location. Not that this happened often, but knowing that it was not all about the money for them, that it was about creating safe and positive work place for employee's and other clients is amazing and rare. Knowing they had our back made it easier to do my job.

    Cons

    Gratuity sometimes would not be that great. Not that the front desk wouldn't ask the client, there was even a cute rating chart at each register with a suggested dollar amount based of experience and type of service that I think helped a lot, because some people just don't know what to leave. It wasn't often that you'd get a not so great gratuity, but still on occasion it happened. I don't really have any other cons for this location. On occasion there would be issues with the washer, but that was quickly dealt with. If anything broke or we needed more towels, or replace anything it was brought to the attention of management and/or owners and they were quick to respond.

    Advice to Management

    I don't have much to say here. For my experience I felt management did a great job. Whenever I had a question or needed anything they were there for me. I guess my advice would be don't forget to take care of yourself too ;) . From what I observed our management was constently brainstorming on ways to improve and keep the spa a fun,happy, and enjoyable place to be, not only for clients but for the team as well.

    Hand and Stone Spa Response

    Jul 18, 2018 – National Recruiter

    Thank you for your feedback! It sounds like you had great owners, I'm sure they miss you as well! It's refreshing when things work well and the staff is valued!


  2. Helpful (1)

    "Enjoyed the job and most of my coworkers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in Carol Stream, IL
    Former Employee - Licensed Massage Therapist in Carol Stream, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hand and Stone Spa part-time (More than a year)

    Pros

    Busy spa. Not a lot of sitting around. Contests to win cash prizes.

    Cons

    Had some staff who called out a lot and that put pressure on the rest of the staff..

    Advice to Management

    Hire more LMTs.

    Hand and Stone Spa Response

    Jul 24, 2018 – National Recruiter

    Thank you for your feedback! I am glad you enjoyed your experience. I believe most spas would love to hire more LMT's.

  3. "Fantastic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hand and Stone Spa part-time

    Pros

    Great place to work, good compensation for selling memberships

    Cons

    pay is low, not much room for growth


  4. "Would not recommend"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Hand and Stone Spa full-time

    Pros

    Decent pay for job and great coworkers.

    Cons

    Money hungry owners, don’t understand that the employees are their greatest asset. There was also a lack of management, some issues weren’t addressed. When they let people go, they often make up reasons on why they are being let go.


  5. "Spa Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Manager in Richmond, VA
    Current Employee - SPA Manager in Richmond, VA
    Recommends
    Positive Outlook

    I have been working at Hand and Stone Spa full-time (More than 3 years)

    Pros

    Varies depends on the franchisee owner you work for. Corporate can be very helpful.

    Cons

    Work/life balance can be a challenge, but this does depend on the franchise owner you work for

    Advice to Management

    Know that your employees are your biggest asset.


  6. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hand and Stone Spa full-time

    Pros

    It is an overall comfortable job, a lot of customer interaction.

    Cons

    There are ups and downs to every mangement system. But they seem to go through a lot of front desk people often. They also do not pay as well attention to things they should about the front desk people.

    Hand and Stone Spa Response

    Aug 17, 2018 – National Recruiter

    Thank you for your feedback. I'm glad you are enjoying the client interaction, as service providers this is incredibly important! I will agree that the front desk management is equally as important... More


  7. "Licensed Massage Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Recommends
    Neutral Outlook

    I have been working at Hand and Stone Spa part-time (More than a year)

    Pros

    Pay is relatively decent especially with add-on services, some light selling actually helped me build confidence in sales in the massage room to show how the customer can benefit from add-ons. Clients were friendly and awesome, the owner is friendly and pretty hands-on with the business, especially for a franchise owner.

    Cons

    Rate and pace of work way too fast for me. And asking for therapists to come in extra hours by text message, initially which turned into notifications of open availability on the facebook group.

    Advice to Management

    15-minute time slot differences would be more reasonable.

    Hand and Stone Spa Response

    Aug 6, 2018 – National Recruiter

    Thank you for your feedback! I am super excited that you were able to build confidence by selling add-ons. It is a great way to educate your clients and turn them into repeat clientele. Perhaps it... More

  8. "Licensed Massage Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in Peachtree City, GA
    Former Employee - Licensed Massage Therapist in Peachtree City, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hand and Stone Spa full-time (More than a year)

    Pros

    The staff is great. Always helpful and accommodating. If you need a day off they are great about that. The treat you like you are a person and not just a worker. I needed some of my previous checks and they got them to me ASAP. Co- workers are like family. They open and close on time. The front desk is very trustworthy with tips and they help get your room set up if your running late and mostly everyday. You get repeat clients.

    Cons

    Tips Suck!!!! Pay is like any other spa $17 average. If you have experience $19 max. That isn't enough money for me to live comfortably.

    Advice to Management

    Dust more often

    Hand and Stone Spa Response

    Aug 6, 2018 – National Recruiter

    Thank you for your feedback! It sounds like you had a decent experience at that location. Sometimes clients tip based on what they can afford and it does not always reflect the quality of the service... More


  9. "Plano"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Neutral Outlook
    No opinion of CEO

    I worked at Hand and Stone Spa part-time (More than 3 years)

    Pros

    My books were always full. Owner always tried to do something special for employees. Owner went out of her way to have type of oil or cream you wanted.

    Cons

    Had to demand a break. Have to be lead in order to make decent pay. Found about CEs after the class were over.

    Hand and Stone Spa Response

    Jul 30, 2018 – National Recruiter

    Thank you for your feedback! It sounds like you worked at a very busy spa, with attentive owners. Sometimes dialogue with management and/or owners can prove to be beneficial when concerned about... More


  10. Helpful (2)

    "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hand and Stone Spa part-time (Less than a year)

    Pros

    Fun work atmosphere, really hands on caring manager, owners, and regional management, owners and coorporate always promote friendly comptition and coworkers always encourage each other and push each other to do better and learn and go the extra mile

    Cons

    normal customer service complaints, clients can be aggressive and rude. very entitled. makes the spa moral go down. pay structure isnt beneficial to employees who have been with the company long term.

    Hand and Stone Spa Response

    Jul 24, 2018 – National Recruiter

    Thank you for your feedback! I am glad you are enjoying your experience. Company culture is important and it seems as though you value that as well. Customer service does present a few challenges now... More


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