Hand and Stone Spa Reviews | Glassdoor

Hand and Stone Spa Reviews

Updated August 18, 2017
435 reviews

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Pros
Cons
  • No Benefits or opportunity for advancement (in 29 reviews)

  • Therapists are not given enough time to properly clean hot stones in between back to back sessions yet pressured to stay on time for next client (in 13 reviews)

More Pros and Cons

  1. "Absolutely Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hand and Stone Spa part-time

    Pros

    There was nothing good about working here.

    Cons

    The management is absolutely terrible. They take advantage of the sales staff and expect them to do everything because the owners/managers can't bother to do anything themselves. They make it an unnecessarily competitive work environment a few times a year because they don't actually offer any benefits other than selling spa packages (the more you sell, the higher a commission you SOMETIMES get), which just takes advantage of people and their money. This also leads to sales staff cheating and falsifying their sales in order to make a profit, whilst throwing others under the bus. A good example of this is making sure that someone new rings out a customer knowing that they won't buy a spa package, so that the senior staffers won't ruin their sale streak. Once your sales streak goes down, you don't get as big a commission. They don't take complaints seriously from staff, and it is all around terrible. Don't waste your energy on this place.


  2. "Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Huntington Station, NY
    Former Employee - Anonymous Employee in Huntington Station, NY

    I worked at Hand and Stone Spa part-time (More than a year)

    Pros

    Spa is beautiful and well maintained. Clients are awesome and employees too.

    Cons

    Owners are rude and disrespectful. Nasty to their employees and very condescending in front of clients. You can never do enough. Read their reviews on yelp!

    Advice to Management

    Learn how to treat your employees.

  3. "Massage Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in Southlake, TX
    Former Employee - Licensed Massage Therapist in Southlake, TX

    I worked at Hand and Stone Spa full-time (Less than a year)

    Pros

    good training, flexible with weekly schedules, listen well on daily schedules like how many appointments worked before a break, great owners, nice staff

    Cons

    tend to only schedule on the hour - helps with quiet hallways while you are in an appointment but is not conducive to easier breaks and/or more appointment opportunities


  4. Helpful (1)

    "Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Hand and Stone Spa full-time

    Pros

    Great pay
    Good benefits like spa treatments
    flexible schedule

    Cons

    super unprofessional working environment at the one where I worked. The manager there dressed inappropriately on a daily basis and was constantly talking about her personal life in front of staff and customers. Was a bully and condescending but played it off by saying "I'm just kidding"
    no room for advancement unless you become a massage therapist

    Advice to Management

    Get a new manager, she was the worst and the biggest bully.


  5. "Very professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in Keller, TX
    Former Employee - Licensed Massage Therapist in Keller, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hand and Stone Spa full-time (More than a year)

    Pros

    Very nice work environment. The company made sure all therapist were booked fairly. The back bar products were a nice quality

    Cons

    I enjoyed my time with Hand & Stone. The only negative I can think of is they stayed open until 10.


  6. "It's a chain spa, but not bad"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in New City, NY
    Former Employee - Anonymous Employee in New City, NY

    I worked at Hand and Stone Spa part-time (More than 3 years)

    Pros

    Flexible with schedule. Incentives for doing more. Not micromanaged.

    Cons

    Pay is on the low end. Tips vary, but you can do well. Minimal benefits/perks.

    Advice to Management

    Invest in the people who keep your spa open.


  7. "No Thank You"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Exton, PA
    Former Employee - Anonymous Employee in Exton, PA
    Doesn't Recommend

    I worked at Hand and Stone Spa full-time

    Pros

    consistent client flow. great clients and nice back of the house staff.

    Cons

    the pay is garbage for the value of your massage/facial services.

    Advice to Management

    learn the value of your employees and treat them like human beings, not like they're criminals or just another statistic.

  8. "Teeter totter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hand and Stone Spa part-time

    Pros

    Great clientele, always busy schedule, can be flexible with schedule,

    Cons

    Management over delegates, some areas of training are missed, A lot of areas in the spa need updating.


  9. "Spa "Manager" Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    You're kept busy. Owners are always at location which helps as buffer between management staff and therapists.

    Cons

    Spa "Manager" is not professional she talks about therapists/receptionists and shows passive aggressive behavior. Therapist are made to sell/upsell products. Turn-over for Therapists are high.

    Advice to Management

    Coaching sessions for spa managers. Help managers create a safe, nurturing atmosphere. Therapists are felt over worked and underappreciated by management staff.


  10. "Massage therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in Orlando, FL
    Former Employee - Licensed Massage Therapist in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Hand and Stone Spa (More than a year)

    Pros

    Always busy, great learning experience

    Cons

    Micro-management, no trust, no benefits, no respect

    Advice to Management

    Appreciate your employees, and notice the ones who are always complaining are part of the problem.


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