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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Most of the people are great" (in 28 reviews)
- "My coworkers are great and I get to work autonomously on projects now." (in 18 reviews)
- "Engaging, smart colleagues" (in 16 reviews)
- "Management is always willing to help you learn and encourages you to grow." (in 13 reviews)
- "Great benefits" (in 11 reviews)
- "I left because the low pay wasn’t worth the high amount of stress that I experienced while there." (in 18 reviews)
- "While Hanover consciously builds a structure of support for its employees through assigning research coaches, personal managers, and keeping lines of communication open between HR and other employees, individuals must take the initiative to ask for help when they need it." (in 13 reviews)
- "making sometimes seems a bit haphazard in upper management, with priorities shifting or lack of follow" (in 11 reviews)
- "Low salaries across the board." (in 11 reviews)
- "Incompetent leadership: This was my biggest pain point." (in 10 reviews)
Ratings by Demographics
This rating reflects the overall rating of Hanover Research and is not affected by filters.
- 5.0FEATURED REVIEWJul 26, 2023Marketing Research AnalystFormer Employee, more than 1 yearArlington, VA
The workplace culture was very supportive.
Nothing stuck out to me in terms of cons!
- 5.0Aug 26, 2023Business Development AssociateCurrent Employee, more than 1 yearArlington, VA
- company culture - self development - flexible work from home - great start to business development
- commission + bonuses not great
- 2.0Sep 6, 2023Client Engagement DirectorFormer Employee, less than 1 year
- Wonderful coworkers - The business model works for small / medium businesses that have smaller research budgets
- The reports delivered are very much “you get what you pay for” and makes it difficult to try and justify them to clients - Lack of transparency on work. Often keep clients in the dark because of how many projects are being juggled
- 4.0Apr 21, 2023Research DirectorCurrent Employee, more than 5 yearsArlington, VA
- Easy to move up, honestly a good place to get some really good experience and skills whether you want a career in market research or not - Wide range of clientele and projects keeps it interesting - Fully remote work policy (and no salary adjustment based on location), hours can be somewhat flexible dependent on position - Generally laidback atmosphere - Good number of holidays, solid PTO - All managers I've had and worked with have been very good
- Disconnect between teams (client services, research, sales) - Projects are quick and fast-paced, which often leads to overwork of employees and then burnout - Pay isn't the greatest, plenty of similar roles in DMV and across the area pay more - Wasn't super happy with how they handled COVID (25% pay cut for all employees where c-suite didn't take a bigger cut), though it seems they did a good job minimizing the number of employees who were laid off/furloughed
- 3.0Aug 18, 2023Content AnalystCurrent Employee, more than 1 yearArlington, VA
Kindest people you’ll ever meet. Very knowledgeable and willing to help you learn
Low pay and few opportunities to grow/promote
- 3.0Apr 21, 2023Business Development AssociateFormer Employee, less than 1 yearArlington, VA
The people you work with are great. At times you bond in the monotony that is cold calling. Teaches you resiliency as an individual and working professional.
Not a ton of opportunity for upward mobility. Job itself was not enjoyable. Long hours for not the best pay.
- 3.0Jun 22, 2023Business Development Associate (BDA)Former Employee, more than 1 yearArlington, VA
Many of your peers will be great and very supportive!
Easy to get in, but very difficult to move up or around... Lack of diversity (Male, White, Middle-Aged Dominated)
- 3.0Feb 4, 2023Anonymous EmployeeFormer Employee, more than 5 yearsArlington, VA
The people here are outstanding and incredibly creative strategists and thinkers who are passionate about what they do - this makes showing up everyday and doing the work enjoyable. I left with a lot of close personal friends and excellent professional connections. The work is interesting and engaging. Even though workloads can get to be high at times, the content you work on helps ease the number of hours you may have to work. Most clients are fantastic to work with, and the retainer model gives you opportunities to build strong, meaningful relationships with clients to better drive the work. Senior leaders on Content teams also genuinely care about staff personally and care about their development. Leaders often focus on how to implement retention strategies and keep people around and keep people engaged/happy. This comes from a place of true caring and concern for the team and not just bottom line interests. If you're a strong performer or even if you show that you're invested in the work, you will do well here and be well supported. There is also a lot of support and autonomy to drive your own career. If you have an interest you want to pursue, you will likely have opportunities to explore that interest without too much red tape.
It's best to leave Hanover after you've gotten some good experience under your belt through the Content Director role. After that, additional promotions are added stress with very little value-add. Beyond the CD role, leaders manage far too many people, which essentially becomes your full-time job on its own on top of your actual regular responsibilities. If you're looking to build a fruitful research career, taking a promotion after the CD role is a bad move as you will quickly move away from touching anything related to research and find your research skills lacking when you eventually move to a more established research company. As soon as a retention issue comes along and you find your team short-staffed (which happens very often), you will quickly be taking on the workloads of multiple people, which feels highly chaotic. If one person leaves or even just takes family leave, 30 clients need to be redistributed across a fairly small team, and that assumes everyone is available to actually take those clients. This has compounding effects whenever a mass exodus happens. At a broader level, Hanover is also afraid of losing people to the point it retains staff that are a drain on the team much more so than other reputable companies. Addressing performance issues is nearly impossible, and leaders are assumed to be in the wrong when flagging that staff need coaching support (or need to be let go). This has broader ramifications for the rest of the team to pick up the slack when workloads are already really high. The time off and flexibility is great, but the pay is well below the market average. There has been talk for some time of benchmarking salaries against the market, but that never seemed to come to fruition. A lateral career move to another company will most often yield a 30-40% pay raise. If you're eligible for a bonus, you need to be manually tracking it yourself because it will likely be calculated incorrectly every year, which will cost you thousands.6
- 4.0Apr 7, 2023Business Development Associate (BDA)Former Employee, more than 1 yearArlington, VA
Good place to get started in your career and had great benefits as well as good company end of year parties Good place to grow and get promoted quickly within 2 years as well.
If you have a tough market sector, you'll basically never hit KPIs
Hanover Research Reviews FAQs
Hanover Research has an overall rating of 3.5 out of 5, based on over 270 reviews left anonymously by employees. 69% of employees would recommend working at Hanover Research to a friend and 49% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.
69% of Hanover Research employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hanover Research 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.