Harbor Freight Tools Reviews | Glassdoor

Harbor Freight Tools Reviews

Updated April 25, 2017
919 reviews

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919 Employee Reviews

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Pros
  • Company is growing very rapidly so always something new to handle (in 29 reviews)

  • Paid time off is available even for part time (in 57 reviews)

Cons
  • awful hours not a good work life balance (in 27 reviews)

  • Sometimes upper management can be indecisive (in 46 reviews)

More Pros and Cons

  1. "Being here isn't work, it's fun."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Albany, NY
    Current Employee - Sales Associate/Cashier in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbor Freight Tools part-time (Less than a year)

    Pros

    Constantly striving for more from employees, PTO as soon as you start, flexible scheduling, fun environment, always more to learn about the merchandise, lots of room for advancement.

    Cons

    The store I work in doesn't have enough people, the advancement opportunities aren't always in the same area.

    Advice to Management

    Keep being awesome, and thank you for letting me work for your company.

    Harbor Freight Tools Response

    Mar 1, 2017 – Director of Talent Acquisition

    Thank you and the team in Albany, NY for all you do everyday to make Harbor Freight Tools a Great Place to Work and shop. We are thankful for and couldn't do what we do without AWESOME associates ... More


  2. "Former Corporate Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calabasas, CA
    Former Employee - Anonymous Employee in Calabasas, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harbor Freight Tools full-time (More than 3 years)

    Pros

    Annual Friends and Family Discount
    Store Discount
    Good Benefits

    Cons

    Terrible corporate culture with a rapacious mentality that trickles down from Eric Smidt
    Management has little to no experience or training
    VP's are untrustworthy, greedy, and unprofessional
    No career ladder exists at this company
    Focus is solely on opening more brick and mortar stores, which is a terrible business model
    Employee treatment is poor, leading to high turnover
    Discrimination is regularly practiced
    Micromanagement is the only method at the company
    Despite what management says, bonuses only go to VPs
    Absolutely zero morale boosting on all fronts / it's the exact opposite
    Once again, anyone below management is the last priority

    Advice to Management

    Doesn't matter, management believes they're perfect.

    Harbor Freight Tools Response

    Apr 5, 2017 – Director of Talent Acquisition

    At Harbor Freight, we are dedicated to a culture and environment free of discrimination and harassment and urge associates to bring such concerns forward through several paths, including an anonymous ... More


  3. "Sales Associate Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Plattsburgh, NY
    Current Employee - Sales Associate in Plattsburgh, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbor Freight Tools part-time (Less than a year)

    Pros

    Great incentives for selling memberships and replacement plans.

    Cons

    Lots of cleaning involved for sales associates.

    Harbor Freight Tools Response

    Mar 1, 2017 – Director of Talent Acquisition

    Thank you and the team in Plattsburgh for all you do to make Harbor Freight a Great Place to Work and shop. We couldn't do it without you and think each and every one of you are AWESOME.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Gaithersburg, MD
    Former Employee - Assistant Manager in Gaithersburg, MD
    No opinion of CEO

    I worked at Harbor Freight Tools full-time (More than 3 years)

    Pros

    Everyone works on freights and running the register, including the store manager. This makes coworkers appreciates the management team more.

    Cons

    Freights, freights, and more freights, which diminishes the sense of learning and growing with the company. There should be more to a job than just keep on working freights and more freights. Unless you were hired in as a store manager already, little opportunity for you to move up.

    Advice to Management

    Need to improve on inventory control system. A single item does not need to have five or six different UPC.

    Harbor Freight Tools Response

    Mar 1, 2017 – Director of Talent Acquisition

    We are sorry to hear that you weren't able to move up with Harbor Freight, we recently added 1,200 full-time roles and were able to promote many, many more associates. We love the team environment ... More


  6. "Store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Dyersburg, TN
    Former Employee - Store Manager in Dyersburg, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harbor Freight Tools full-time (More than 10 years)

    Pros

    I have 10 year's experience in management and Retail and Sales and Customer service Come first

    Cons

    I always love a challenge for all things and love working with Customers and Up Sales and Teamwork and I am very dedicated to my store and my job

    Advice to Management

    Customer service come first and clean store and stocked Store , Keep the Sales High quality , And Good hard worker and Got 10 year's experience in Management and Retail and Sales and Promotions , Get a long with everyone, Don't miss work or call in and will Work Doubles and Out too Cross the Finish Line with the Up Sales and make sure we have everything for our Customers on the shelf at all time and talk to your Customers and Offers too help your Customers and Greet all Customers with a Smile .And Thank them And Ask them to come back . And if it look like they having a bad day try to make them Smile and Enjoy shopping with the Company and ETC,

    Harbor Freight Tools Response

    Mar 13, 2017 – Director of Talent Acquisition

    Wow, great feedback and advice for current associates and we will make sure to share with the appropriate team members. We greatly appreciate your time with Harbor Freight and wish you all the best ... More


  7. "Review of Harbor Freight DC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Coordinator in Moreno Valley, CA
    Former Employee - Operations Coordinator in Moreno Valley, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Harbor Freight Tools full-time (More than a year)

    Pros

    A lot of room for expansion. This means that there were plenty of opportunities to move up.

    Cons

    They were not very flexible with work schedule. I wanted to go back to school but they did not allow me the flexibility that I needed.

    Harbor Freight Tools Response

    Mar 13, 2017 – Director of Talent Acquisition

    Thank you for your time with Harbor Freight, we couldn't do it without folks like yourself helping make Harbor Freight a Great Place to Work and shop. We also appreciate your feedback and will share ... More


  8. Helpful (1)

    "Sales manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Tulsa, OK
    Current Employee - Sales Manager in Tulsa, OK
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Harbor Freight Tools full-time (More than a year)

    Pros

    Great health benefits at low cost

    Cons

    Will cut your hours down. Not guaranteed 40 hours a week

    Harbor Freight Tools Response

    Mar 13, 2017 – Director of Talent Acquisition

    Thank you and the team in Tulsa, OK for all you do, day in and day out. We couldn't do what we do without great people like yourself and your store team. We will share your feedback with the ... More


  9. "Not a Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Apache Junction, AZ
    Former Employee - Cashier in Apache Junction, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Harbor Freight Tools part-time (Less than a year)

    Pros

    - Some of my co-workers were cool.
    - It was pretty easy to schedule time off.

    Cons

    - Definitely understaffed at our location.
    - Overwhelmed management.
    - Incompetent corporate.
    - ITC Prices that seem to confuse half of the costumers that shop there.
    - When someone is an ITC member you still have to manually scan the coupon discounts.
    - Thousands of coupons that are constantly changing and coming from random sources.
    - The very lenient 90 day return policy gets abused by a few costumers.
    - Having to watch out for scammers because of the return policy.
    - Credit Card Chip Readers beeping all day.
    - Cashiers get janitorial duties.
    - Having to ask costumers for their personal info.
    - Having to push warranties on items costumers used a free item coupon on.
    - Coworkers going above the chain of command and not being called out for it.

    Advice to Management

    The only thing I could suggest for management is to not allow your employees to go above the chain of command, otherwise management was doing everything they could. Corporate should definitely consider investing in additional staff/checkout lines since this place is always mega busy and the checkout lines tend to go halfway to the back of the store during the midday rush.

    Harbor Freight Tools Response

    Mar 22, 2017 – Director of Talent Acquisition

    Thank you for your time with Harbor Freight Tools and for sharing your feedback. You may remember that one of our core principles is Continuous Improvement and we are very grateful and will make sure ... More


  10. "Manager-Logistics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Columbia, SC
    Former Employee - Manager in Columbia, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harbor Freight Tools full-time (More than a year)

    Pros

    PTO accumulates fast,, benefits are great!, Generally great people to work with, decent pay and bonus potential

    Cons

    Normal retail-more to do than you have hours or people for, Training is hurried OJT is the norm for all positions, supportt from upper management spotty,

    Advice to Management

    Work hard, manage direct reports aggressively, be willing to get your hands dirty too.

    Harbor Freight Tools Response

    Mar 13, 2017 – Director of Talent Acquisition

    Thank you for your time with Harbor Freight and all you have done to help make Harbor Freight a Great Place to Work and shop. We wish you all the best on your career journey and thank you for taking ... More


  11. "Stupid corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Fairview Heights, IL
    Former Employee - Sales Supervisor in Fairview Heights, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harbor Freight Tools full-time (More than a year)

    Pros

    Flexible hours, decent wage, not a whole lot cleaning

    Cons

    They force you to push stuff pretty heavy to customers and corporate will drop you like a sack of potatoes for any reason, without even talking to your managers about it.

    Advice to Management

    Keep the good guys. Investigate better. Some customers grow very tired of hearing the same pitches all the time

    Harbor Freight Tools Response

    Mar 13, 2017 – Director of Talent Acquisition

    We are very grateful that you took time to share this feedback and we will make sure it shared with the appropriate team members. Thank you for your time with Harbor Freight and we wish you all the ... More


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