Harbortouch Reviews | Glassdoor

Harbortouch Reviews

Updated March 23, 2017
17 reviews

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Current Employees

3.0
Star Star Star Star Star
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Jared Isaacman
12 Ratings

17 Employee Reviews

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  1. "benefits getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Clinton, NJ
    Current Employee - Anonymous Employee in Clinton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbortouch full-time (More than 5 years)

    Pros

    Nice people, good location, opportunities to grown if you are young and need experience

    Cons

    pay isn't very well for a person with a family. For single people it isn't bad

    Advice to Management

    Recognize your people. Don't leave it up to a few managers.


  2. Helpful (1)

    "Boys Club"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Morrisville, NC
    Current Employee - Account Executive in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Harbortouch full-time (More than 3 years)

    Pros

    Pay structure higher than other employers including managers.

    Cons

    Rules are created as problems arise. No structure. Anything goes. If you are a male who attended NC State then this is the place for you. Poor management. 1 HR rep for over 5k employees.

    Advice to Management

    Get better training.


  3. Helpful (1)

    "Ridiculous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Allentown, PA
    Current Employee - Technical Support Representative in Allentown, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Harbortouch full-time (More than a year)

    Pros

    If you threaten to quit, you can pretty much get what you want.

    Cons

    Paychecks are never correct, you have to fight for the pay that you are supposed to get.

    Advice to Management

    Try training the management, not just handing them a laptop and sitting them at a different desk.


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  5. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Recommends
    Positive Outlook

    I have been working at Harbortouch full-time (More than a year)

    Pros

    I have work for several different credit card processing companys and this company cares about you and your family and your future. Outstanding Partner Support !!*

    Cons

    I really have not seen or heard of any downside because any and all concerns are addressed promptly by management .

    Advice to Management

    Thank you for listening to any and all difficulties it is very obvious management cares about the concerns of Sales Partners and does everything in its power to help the sales partner out


  6. "Great Opportunities Here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allentown, PA
    Current Employee - Anonymous Employee in Allentown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great room for growth & opportunity with this company.
    Lots of employee extras such as lunches, working advantage program, company outings to air shows, theme parks, picnics, really great holiday party! etc.
    They are creating really great team building programs that increase employee morale, confidence, job knowledge & interests (Jeopardy game is fantastic!)
    Management really allows you have a voice, we can provide insight and ideas on new innovative projects. They are really open minded and look for insight/ feedback from the staff. They mentor and offer insight in return which extremely important for overall growth and development.
    Break room allows you a place to get away from the work and play video games, Ipads, soda & coffee machine.

    Everyday there is a new challenge to overcome, nothing is easy but then again nothing worth having ever comes easy. I enjoy the challenges they keep you on your toes and definitely improve your creative thinking :) I've been working here for a very long time and in my personal experience I really enjoy everything about what I do and who I work with everyday. This is a really great company and I look forward to what they have in store. They really are a game changer for this industry.

    Cons

    I would really like to see the employee training program evolve into something much greater than we currently have. It is definitely a work in progress currently.
    Benefits are a bit pricey but that can be said for many other companies I'm sure or even if you were to try an obtain it on your own. They do offer a program that helps compensate for the price which is a huge help.

    Advice to Management

    The culture of this company has changed greatly due to it's leadership. The direction, insight & encouragement they provide is invaluable.


  7. "Harbortouch is Doing it Right."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Control Manager in Allentown, PA
    Current Employee - Quality Control Manager in Allentown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbortouch (More than 5 years)

    Pros

    Harbortouch is a company like no other. Built by the CEO from the ground up, he has never lost the vision of where he wants the company to go. Employees are treated like family and the atmosphere is lively with a sense of camaraderie. There are great benefits with plenty of room for advancement. This is the first company that I have worked for that gives their employees a voice and actually listens to them.

    Cons

    While Harbortouch as a relaxed dress code it does not allow hoodies or flip flops. :(

    Advice to Management

    My advice to management would to be to keep focusing on training, with good training we will continue to be on the cutting edge of technology and customer service.


  8. "Senior Account Representive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Parkersburg, WV
    Current Employee - Senior Account Executive in Parkersburg, WV
    Recommends
    Positive Outlook

    I have been working at Harbortouch full-time (More than 3 years)

    Pros

    Great company...very innovative constantly working on improving the product. Great value to our customers...

    Cons

    You create your own cons...we all have the ability to change our situation. Harbortouch wants to sell processing, they will help you however they can.

    Advice to Management

    Keep up the good work!!!


  9. "Good Company To Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Allentown, PA
    Current Employee - Tech Support Representative in Allentown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbortouch full-time (More than a year)

    Pros

    opportunities for bonuses are nice, work environment is pretty good, Feels like there are plenty of opportunities for promotions and advancement.

    Cons

    Cant think of anything major for this area. Upper management tends to go for what ever costs less rather than quality of the product.

    Temps dont get to feel very included in the company.

    Advice to Management

    I feel that a little more could be done to make temps feel as though they are more part of the team - My personal experience was not bad on this note, just what ive noticed from others.


  10. Helpful (3)

    "Management hires & promotes friends; fires without warning."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Factory in Allentown, PA
    Current Employee - Factory in Allentown, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Harbortouch full-time (More than 5 years)

    Pros

    Plenty of work to do, and it can sometimes be fun. The people who are in the same boat as you.

    Cons

    Pay is 15% less than other locals. Very male oriented. When positions open up, expect to be passed over for the manager's buddy, and this method begins at the owner's level. Sexist culture rampant.

    Advice to Management

    If you must hire/promote your buddies, send them to management school.


  11. Helpful (1)

    "Just amazing company to work with, fantastic management group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Northampton, PA
    Current Employee - Account Executive in Northampton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbortouch full-time (Less than a year)

    Pros

    numerous resources available online anyday- anytime

    Cons

    some direct managers have 30-40 direct sales people under 1 selling manager, also manager is not local - might be several hours away

    Advice to Management

    LOCAL MANAGEMENT- WITH LOCAL TROOPS


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