Harbortouch Reviews | Glassdoor

Harbortouch Reviews

Updated January 6, 2018
27 reviews

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Current Employees

3.4
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Jared Isaacman
22 Ratings

27 Employee Reviews

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  1. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appointment Setter in Morrisville, NC
    Current Employee - Appointment Setter in Morrisville, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Harbortouch full-time (Less than a year)

    Pros

    no micro managing
    laid back environment
    great hours
    guaranteed 40 hours per week

    Cons

    not the place for you if you hate sitting for long periods of time

    Advice to Management

    none. Rodney does a terrific job


  2. "First Year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Boston, MA
    Current Employee - Account Executive in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbortouch full-time (More than a year)

    Pros

    Sales Support is very responsive.

    Cons

    Don't train remotely. The learning curve is much steeper.

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbortouch full-time

    Pros

    Fast paced challenging environment

    Cons

    Could offer more education based programs. Can offer to pay college courses to better prepare management staff.

    Advice to Management

    See the tree through the forest


  4. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbortouch full-time

    Pros

    I've worked at Harbortouch for almost ten years now. I've gained a tremendous amount of experience and learned a lot.

    Cons

    No company is perfect. I wish the 401k had a match.

    Advice to Management

    Better 401k and Health plan


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbortouch full-time

    Pros

    Harbortouch offers a start-up type environment where you can make a direct impact on the company, but with the benefits of a larger organization. I have been with the company almost 10 years and have watched it grow from about 150 employees to over 550. As a six-time Inc. 500/5000 company, there has been rapid growth throughout the company's entire history and that makes it a very exciting place to work with a lot of advancement opportunities. The CEO founded the company when he was 16 and inspires loyalty to the company through a family-like company culture, as can be seen in the fact that most of the management team and much of the overall staff has been with the company for many years. Overall, this is a great place to work and build a long-term career.

    Cons

    No company is perfect, but there really isn't much negative that can be said about working at Harbortouch.


  6. Helpful (3)

    "Decent entry level position for people looking to get into IT or call center related work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The environment is clean and climate controlled.
    Lots of opportunities to learn if you're a very entry level IT person
    The people, once you get to know them, are nice and most are willing to help you.

    Decent pay for the area.
    Paid time off.
    Party for the Christmas holiday season.

    Cons

    The place is 24 hours and so each shift has its own cliques. The morning to mid shift people are friends, the mid to start of night shift are friends, and the night shift are friends. Good luck getting to know people you don't spend your entire shift with.

    Upper management will do whatever they can to cut costs; it ranges from keeping a customer on an old version of Windows to refusing to upgrade their hardware (which is already cheap and underpowered) to something new until it's already failed or on it's very last leg.

    Middle Management does not seem to respect each other as early and mid shift supervisors will ignore issues or all together throw it to the night team just because it's beneath them. They also don't seem to take the customers seriously as whenever there is a request for a manager or supervisor they're magically in a meeting at 10 pm on a Saturday. Also instead of focusing on pure numbers for moving calls through maybe consider quality over quantity. I can perform 45 break fix calls a day or provide 25 permanent solutions so a customer will not be calling back in within a day or two.

    The POS Support staff themselves are the most disjointed group. There are people just coming in who pick the system up faster than people who have been there for 3 years - now this is bound to happen everywhere, but there is such a solid divide between those who know and those who do not. Also when someone does not know you would think education would be the answer. Wrong, the proper answer is to talk behind their back in hushed tones and allow them to continue to make the same stupid mistakes time and time again. Also when given the option to make a ticket and throw the responsibility to another rep or spend an extra 10 minutes on an issue to really fix it the former always wins.

    Advice to Management

    If you're gonna sit there and call yourself a leader please lead those beneath you and try to educate when you can. If the foundation is weak the rest will topple like a house of cards.


  7. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Harbortouch full-time

    Pros

    Good benefits and great parties

    Cons

    None that I can think of

  8. Helpful (2)

    "Company treats employees lie garbage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Seattle, WA
    Current Employee - Account Executive in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Harbortouch full-time (Less than a year)

    Pros

    marketing material provided that is it.......

    Cons

    No training real training, no support, good luck getting anything from HR like pay stubs for a loan never will return a call or reply to a email

    Advice to Management

    Restructure your entire management structure offer a base pay plan and guarantee car allowance for employees to not be so worried about putting wear and tear on their personal vehicle. You invest in them maybe they would invest more in you.


  9. "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Harbortouch full-time (More than 3 years)

    Pros

    Cool, awesome. helpful, and great.

    Cons

    Not so cool, at all.


  10. "Pretty good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allentown, PA
    Current Employee - Anonymous Employee in Allentown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbortouch full-time (More than a year)

    Pros

    High intensity job, the day goes by really fast. It seems like something is always going on.
    Pay is okay.

    Cons

    Benefits could always be better.

    Advice to Management

    hire more people.


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