Harland Clarke Reviews | Glassdoor

Harland Clarke Reviews

Updated September 16, 2017
239 reviews

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3.5
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Harland Clarke President and CEO Chuck Dawson
Chuck Dawson
123 Ratings

239 Employee Reviews

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Pros
Cons
  • No Technology advancement and poor Work life balance (in 6 reviews)

  • Upper management walks around like they have no clue there's a problem when we all know they know (in 9 reviews)

More Pros and Cons

  1. "Good entry positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Harland Clarke part-time (Less than a year)

    Pros

    Good pay, will definitely learn a lot

    Cons

    Some micromanagement, favorites are well known.


  2. "Contact Center Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in San Antonio, TX
    Current Employee - Customer Care Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harland Clarke full-time (Less than a year)

    Pros

    - Relaxed dress code: Business casual on specified dates, but otherwise it's jeans casual or super casual with a monthly pass.
    - Multiple breaks
    - There's always a supervisor available to answer questions or address issues/concerns
    - They do a lot for their employees

    Cons

    - Frequent schedule changes / new projects every other week if you're not in MINQ

  3. "Typical Call Center Environment, Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harland Clarke full-time (More than a year)

    Pros

    Frequent potlucks, free lunches, PTO.

    Cons

    Low wages and high turnover typical of a call center. Was hired as a data entry processor then expected to sell identity theft services to customers calling in to place orders for checks.


  4. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Harland Clarke full-time

    Pros

    Great work environment, growth opportunity, diversity

    Cons

    Benefits could be better

    Advice to Management

    None


  5. "Good, not Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harland Clarke full-time

    Pros

    Good Benefits (Healthcare, Dental, PTO), Relax nature of management

    Cons

    New CEO does not show promise, Very small chance of adequate raises for promotions, Work is downright boring


  6. "A review of management from a manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Harland Clarke full-time

    Pros

    Company is very employee oriented and listens to employees

    Cons

    Management is not shy about picking favorites and making that known.

    Advice to Management

    Be more fair - it impacts morale.


  7. "Nice Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harland Clarke full-time

    Pros

    No micromanaging. Decent pay for the work. Good benefits.

    Cons

    12 hour shifts. Not many opportunities for growth.

  8. "Good Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Harland Clarke part-time

    Pros

    Good benefits, better pay than most jobs in this field.

    Cons

    Demanding schedule and lack of flexibility in scheduling.


  9. "Terrible Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Harland Clarke full-time (More than 3 years)

    Pros

    For Management, the benefits and vacation policy was solid.

    Cons

    Ineffective meetings, death by conference calls, most of leadership was promoted through the ranks and received huge salary increases and then put hard caps that does not allow newly promoted to get to salary minimums, highly political, incompetence is rewarded and they rarely promote from within from the front line. The culture is highly punitive.

    Advice to Management

    So much dysfunction I wouldn't know where to start. Listen to other's opinions rather than just patting each other on the back.


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harland Clarke full-time (More than 10 years)

    Pros

    Plenty of opportunities to move around.

    Cons

    Might take some time to find the right position.

    Advice to Management

    Keep up the good job and ideas


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