Harland Clarke Reviews | Glassdoor

Harland Clarke Reviews

Updated October 19, 2017
32 reviews

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Harland Clarke President and CEO Chuck Dawson
Chuck Dawson
22 Ratings

32 Employee Reviews

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Pros
Cons
  • No Technology advancement and poor Work life balance (in 6 reviews)

  • Upper management walks around like they have no clue there's a problem when we all know they know (in 9 reviews)

More Pros and Cons

  1. "KAE Marketing Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - KAE
    Former Employee - KAE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harland Clarke full-time (More than a year)

    Pros

    You can make some money here from commissions. Health isn't great. 401k match was good pto was decent, but difficult to take.

    Cons

    Terrible management. Terrible products. Lack of forward thinking thought leadership -but give it lip service. They quell dissent and out of the box thinking. Not a good place to advance a career.

    Advice to Management

    They wouldn't listen anyway.


  2. "Terrible Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Harland Clarke full-time (More than 3 years)

    Pros

    For Management, the benefits and vacation policy was solid.

    Cons

    Ineffective meetings, death by conference calls, most of leadership was promoted through the ranks and received huge salary increases and then put hard caps that does not allow newly promoted to get to salary minimums, highly political, incompetence is rewarded and they rarely promote from within from the front line. The culture is highly punitive.

    Advice to Management

    So much dysfunction I wouldn't know where to start. Listen to other's opinions rather than just patting each other on the back.

  3. Helpful (3)

    "Don't do it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in San Antonio, TX
    Former Employee - Customer Service Representative II in San Antonio, TX
    Negative Outlook
    No opinion of CEO

    I worked at Harland Clarke full-time (More than 8 years)

    Pros

    The people are the only reason to work at this company. The friendships and relationships I have sustained here will last a lifetime.

    Cons

    The opportunity for upward mobility and advancement is very small here. There is fervent favoritism at all levels of management. Opportunity is constantly given to those that are less knowledge, less educated, and close to those in charge of the hiring process

    Advice to Management

    Appreciate the employees that are willing to go the extra mile for you. Those that are constantly promoted are lazy, unwilling to work, do not work well with others, and less knowledgeable


  4. Helpful (2)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in San Antonio, TX
    Current Employee - Accountant in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Harland Clarke full-time (Less than a year)

    Pros

    Fairly good pay, nice office, that's about it.

    Cons

    INCREDIBLY outdated processes, people dress like slobs (management wearing flip flops & athletic shoes), dying industry, dying company. The accounting makes 0 sense and they try to use too many systems for all their holding companies so everything is out of sync. Upper management walks around like they have no clue there's a problem when we all know they know. Training was beyond awful and you're just thrown to the wolves. If you're an educated, hard working individual, stay away from this company or you WILL be miserable.

    Advice to Management

    Completely scrap all your ancient processes and start all over. Work towards integrating your systems better. And stop fooling employees in the interview process and acting like it's not as bad as it truly is. Stop acquiring dying outdated businesses and move your focus in a new direction. Checks, Scantron forms, and printers are a dying industry.


  5. Helpful (2)

    "Dishonest and manipulative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Harland Clarke (More than a year)

    Pros

    Good benefits, some management that will help out. They do reward those that go
    Above and beyond.

    Cons

    Dishonest company and disrespectful bankers. Horrible at allowing time off. Condescending and immoral.

    Advice to Management

    Allow representatives to be able to explain to banks when they can place an order for themselves, that they are charged. Do not allow them to get away with false accusations.


  6. "Press Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits and pay. Stay busy.

    Cons

    Only promote their buddies. Hard work doesn't get you further here. Shady things going on that management gets away with.

    Advice to Management

    Pay close attention to hard work and offer advancement based on hard work.


  7. Helpful (6)

    "Human Resources"

    StarStarStarStarStar
    Former Employee - Human Resources Generalist in San Antonio, TX
    Former Employee - Human Resources Generalist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harland Clarke (More than 3 years)

    Pros

    A few legacy employees still remain.

    Cons

    All about profits and senior leadership is not concerned with company values

  8. Helpful (5)

    "Do not work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harland Clarke (More than 8 years)

    Pros

    I have nothing good to say about this company. Research and find a better company to be employed by. Do not apply to this organization.

    Cons

    Not a good work environment. Constant change which leads to mis-management. Does not value its employees. Micro-manages. You will not want to get up and go to work for this company.


  9. Helpful (4)

    "Started out fun, but went downhill."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Harland Clarke full-time (More than 3 years)

    Pros

    Great co-workers, ONE supervisor was great (the rest sucked), they had okay perks like tickets to basketball and hockey games, schedule was mid-day so it was not terrible, sometimes they would do recognition events, HR willing to work with agents sometimes on scheduling requests.

    Cons

    Trainers were unknowledgeable, all of PTO was given at the beginning of the year so it was easy to run through it all and then get penalized if a real emergency came up, lots of favoritism between managers and employees, raises were a joke (I had great reviews and the highest raise I got was 11 cents) no room for growth unless willing to relocate, tons of cliques and drama

    Advice to Management

    if you're going to fire an employee and they ask for a reason that you're firing them, actually give it to them! Supervisors need to treat ALL employees on a team equally and stop picking out favorites. Certain supervisors on the Bank of America side need to stop sleeping with people on their team.


  10. Helpful (2)

    "NO DIVERSITY/ ROACHES EVERY WHERE"

    StarStarStarStarStar
    Current Employee - Customer Service Specialist in San Antonio, TX
    Current Employee - Customer Service Specialist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    3 weeks paid training to sit and do nothing

    Cons

    The management is horrible! One trainer was dingy and the other was EXTEMELY RUDE! No WORK LIFE BALANCE. 5 Occurrences and you out!

    Advice to Management

    HIGHER MORE THEN ONE BLACK PERSON IN MANAGEMENT!


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