Harland Clarke Reviews | Glassdoor

Harland Clarke Reviews

Updated March 22, 2017
222 reviews

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222 Employee Reviews

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Pros
Cons
  • The work-life balance is at times difficult (in 6 reviews)

  • Upper management walks around like they have no clue there's a problem when we all know they know (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Misplaced focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Atlanta, GA
    Former Employee - Project Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people ( co-workers) who were like a family

    Cons

    Short sighted management, lack of focus, favoritism.

    Advice to Management

    Value talent, respect people ( dont just rely on lip service)


  2. "Great Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Analyst in San Antonio, TX
    Current Employee - Billing Analyst in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at Harland Clarke full-time

    Pros

    Great training and wonderful people to work with!

    Cons

    Long periods of sitting, no outside-work get-togethers (happy hours, etc.)


  3. "Great company for educated workforce."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Converse, TX
    Current Employee - Anonymous Employee in Converse, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Harland Clarke full-time (More than 10 years)

    Pros

    Innovative company always for ways to increase profits. They are always looking for companies to buy that increase there revenues. If you are willing to move around a lot, there is lots of opportunity.

    Cons

    Top executives don't get honest, straight forward answers. The company used to be a check printing company but has now become an holdings corporation of companies who print and develop tech. Lots of employees that have given the company many decades of hard work are now getting let go.

    Advice to Management

    Don't forget where you started and don't leave employees who have given their entire career to this company behind. Develop your employees so that they have true skills that will improve the business.


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  5. Helpful (3)

    "Not what it use to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCR in San Antonio, TX
    Current Employee - CCR in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Harland Clarke full-time (More than 5 years)

    Pros

    The environment can be nice,coworkers are very kind and helpful when your learning new things.

    Cons

    I have been with the company for over six years and my pay has increased so little that it has not went up two dollars in this time frame with good scores on my reviews. In the same time frame they have eliminated at least have of the benefits and all bonuses. They have lost a lot of their tenured representatives due to not keeping up with the going rate on these type of jobs. It is sad it used to be a very nice company to work for ..

    Advice to Management

    Increase the pay rate to at least to the surrounding competitors rates. Show more appreciation to your experienced representatives and eliminate the outsourcing that has just caused more work for the american representatives who have to correct their mistakes and calm the customers down.


  6. "Customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Harland Clarke (More than a year)

    Pros

    Great place to work especially entry level in customer service. Great people work there!

    Cons

    Pay is low and pay raises small.

    Advice to Management

    Certain times hard to find supervisor for escalated customer complaints.


  7. Helpful (1)

    "Busy Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Specialist in San Antonio, TX
    Former Employee - Call Center Specialist in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Harland Clarke (More than 3 years)

    Pros

    Very organized, great communication between management and staff. Great benefits package, paid training, fun place to work.

    Cons

    Rising cost of products made it difficult for customers to afford products needed. Also, rising cost of shipping was preventing customers from using the protection offered on shipping their orders.


  8. Helpful (2)

    "NO DIVERSITY/ ROACHES EVERY WHERE"

    Star Star Star Star Star
    Current Employee - Customer Service Specialist in San Antonio, TX
    Current Employee - Customer Service Specialist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    3 weeks paid training to sit and do nothing

    Cons

    The management is horrible! One trainer was dingy and the other was EXTEMELY RUDE! No WORK LIFE BALANCE. 5 Occurrences and you out!

    Advice to Management

    HIGHER MORE THEN ONE BLACK PERSON IN MANAGEMENT!


  9. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grapevine, TX
    Current Employee - Anonymous Employee in Grapevine, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harland Clarke full-time (More than a year)

    Pros

    Get vacation time when you start, benefits are great, start paying into a 401K for you when you start working for them. Willing to work with you if you need time off. Every other week you get a 3 day weekend.

    Cons

    12 hr shifts, on your feet all the time, normally doesn't close due to weather, some of the people are hard to work with.


  10. "None"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Harland Clarke part-time (More than a year)

    Pros

    doesnt hire much it to the

    Cons

    managers never present it to the

    Advice to Management

    I do not have any advice it to the


  11. Helpful (2)

    "Embarrassing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mailroom Associate in Phoenix, AZ
    Former Employee - Mailroom Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harland Clarke full-time (More than 5 years)

    Pros

    There are no pros to this place. Do not go to the Phoenix plant. Management sucks. No organization.

    Cons

    If you like working every Saturday and being under appreciated with getting crapped on from managers everyday. Then go apply. They have benefits but truthfully it's not worth it. The Phoenix plant has nothing positive. It's actually dangerous. People get physically hurt on a daily or weekly basis. Too much machinery in the plant and the management and upper management does not care about people getting hurt. All they care about is the numbers.

    Advice to Management

    Fire all of your phoenix managers, hr and upper management and start over. They are completely useless.



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