Harris Interactive Reviews | Glassdoor

Harris Interactive Reviews

Updated March 16, 2017
54 reviews

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54 Employee Reviews

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  1. "Like All the Bad Things You Would Expect from a Large Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Director in Rochester, NY
    Current Employee - Research Director in Rochester, NY
    Neutral Outlook
    No opinion of CEO

    I have been working at Harris Interactive full-time

    Pros

    My immediate colleagues are great to work with, and I like my clients.

    Flexible schedule is tolerated as long as you are able to manage all your commitments to client and project teams.

    Cons

    The organization is process- and form-based to an almost satirical extent, and employees are largely treated as interchangeable line-item resources.

    Internal support is uneven and largely depends on what team you happen to get assigned to.

    Promotions and salary increases have been static for a long time as the company works to get itself in a better financial position.

    Advice to Management

    Researchers drive the business of research, it would be nice to not be so enslaved to accounting.


  2. "Back on track"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Recommends
    Approves of CEO

    Pros

    Some changes in senior management -- most notably Al Angrasini as CEO -- have helped HI turn around and focus more on profitability as opposed to revenue.

    Cons

    I think communication between groups -- across markets and between internal vendors/clients -- can be improved. Much work is starting to be outsourced, which is helping profitability, but may start crowding out junior staff.

    Advice to Management

    I'd like to see the 401k back -- I imagine if the turnaround continues to be successful, we'll see this in the next year or so?


  3. Helpful (1)

    "They are abusive."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Researcher in Minneapolis, MN
    Former Employee - Senior Project Researcher in Minneapolis, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    They provide decent pay and benefits. Loose dress code. Coffee and Culligan water were provided for free. I enjoyed many of my co-workers.

    Cons

    There were extremely unreasonable expectations put on staff. Extremely high stress level when not necessary. Management does not respond to complaints. Employees are not treated equally.


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  5. Helpful (1)

    "A sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Looks OK on a resume.

    Cons

    Benefits are pretty awful, pay is below average, constant downsizing and restructuring making it difficult to get anything done.

    Advice to Management

    Invest in your employees or lose them.


  6. Helpful (1)

    "Bad and getting worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research in New York, NY
    Current Employee - Research in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A good name to have on your resume.

    Cons

    Harris used to be among the best market research suppliers. After Kimberly Till's tenure it is a third tier supplier at best and dropping fast. Even after she was fired, Harris management still believes that being able to allow people to take surveys on ipads will save the company. It will not when every operations department from survey programming to data processing is broken and barely functioning.

    Advice to Management

    Project management cannot be outsourced. Harris will not survive unless project management is brought back inhouse.


  7. "Challenging and often impossible experience with many internal communication roadblocks"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Rochester, NY
    Current Employee - Project Manager in Rochester, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Challenging work environment that forces you to learn a lot about market research
    - Technology team is very good

    Cons

    - Layoffs/the best people leave, many secretive talks, low employee morale, many overworked employees
    - Too many layers of management

    Advice to Management

    Practice better ethics and increase employee morale. Realize outsourcing is not always the way to go. Invest in better benefits.


  8. "A Good Company To Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    Pros

    A good company to work for with a great reputation. Everyone has heard of The Harris Poll and respects the company.

    Cons

    Trying to expend the company at a rapid rate and making a few missteps along the way. Expansion could be more thought out.

    Advice to Management

    Everyone has heard of the Harris Poll---put the name back in the name of the company for the recognition factor.


  9. "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Research Associate in Rochester, NY
    Former Employee - Senior Research Associate in Rochester, NY
    No opinion of CEO

    Pros

    My positive experience at Harris Interactive was largely the result of my direct manager - he was very hands-off and advocated a work-life balance.

    Cons

    The pay at Harris Interactive leaves a bit to be desired, so if you're looking for work there make sure to request at the high-end of your expectation.

    Advice to Management

    I never really had a confident feeling in the leadership while I was there. It has since changed, so not sure what it's like now.


  10. Helpful (1)

    "Good people keep leaving."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Rochester, NY
    Former Employee - Information Technology in Rochester, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Harris Interactive has an excellent staff to work with, almost all are high caliber. Harris has a comfortable work environment and decent salary ranges.

    Cons

    Harris has high cost of health insurance (which most employers do at this point). They have not really defined a clear career path for individuals below management. There is a severe lack of training/education budget available. They are continuing to employ people who are not effective and cannot eductate them because of their lack of good policy. They are losing their top employees because the senior management lacks the knowledge of how to properly leverage the IT resources they have. That won't matter soon because they won't have any significant IT left.

    Advice to Management

    Get some real feedback on your IT strategy and then use the resources that you have to implement it. Want to innovate, then use the IT power you have at your command.


  11. Helpful (1)

    "Floundering with Lack of Focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Research Manager in Rochester, NY
    Former Employee - Senior Research Manager in Rochester, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some extremely knowledgeable and talented senior staff and they're willing to share and teach their expertise
    Finance has their act together and do a good job managing the books conservatively
    IT well equipped for the job and well executed
    Survey methodology specialists on staff
    Decent efforts in training staff and communicating corporate news

    Cons

    Survey methodologists were let go
    Inwardly-focused organization - layers of bureaucracy to navigate in order to get daily work accomplished
    Wants to be consultative to clients but performs like a field and tab house - lots of order takers
    Lots of job titles billing hours to projects with no discernible benefit to clients
    Panel in terrible shape

    Advice to Management

    Streamline the processes and reduce bureaucracy
    Encourage/expect all staff to think of the client's end goals always! This means sample pullers, project schedulers and estimators, topic experts, and sales people - and researchers of course


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