Harris Teeter Reviews | Glassdoor

Harris Teeter Reviews

Updated May 25, 2017
1,372 reviews

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1,372 Employee Reviews

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Pros
Cons
  • Changed customer service managers out too much (in 70 reviews)

  • Inconsistent hours busy store too many part time employees (in 61 reviews)

More Pros and Cons

  1. "good but could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Harris Teeter Cashier in Norfolk, VA
    Current Employee - Harris Teeter Cashier in Norfolk, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    co workers make the job better

    Cons

    management arent really the best

    Advice to Management

    converse more with your coworkers


  2. "I wouldn't work here again (sorry)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Produce Clerk in Cary, NC
    Former Employee - Produce Clerk in Cary, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harris Teeter part-time (More than a year)

    Pros

    -Most staff and customers are nice.
    -It's a good starter job, and they give you annual raises.
    -You get bonuses, no matter what job you have.
    -There's room for advancement within the company.

    Cons

    -Constant shuffling around of management by corporate. It's rare to have a manager, whether a store manager or an assistant customer service manager to stay at a store for more than a year.
    -Most of the teenage/early 20-something employees that are hired seem to care more about socializing with their co-workers instead of actually working or talking to the customers, and they never get in trouble for it.
    -Products that come in the produce department are frequently bad on arrival.
    -Not enough people are staffed in the stores, ever.
    -Both upper and lower management play favorites.
    -Scheduling isn't consistent. Also "on-call" shifts shouldn't be a thing.
    -Cash registers are really old, and constantly break down. Same with self-checkout. Both systems are obviously long overdue for replacing.

    Advice to Management

    Focus on friendly customer service, and don't play favorites. Also, hire more people.


  3. "Stepping stone job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Clerk in Greensboro, NC
    Current Employee - Customer Service Clerk in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Harris Teeter part-time (More than 8 years)

    Pros

    Flexible with school schedule, bonus checks twice a year, chance for growth if you work hard and speak up. Raises yearly although they are very small.

    Cons

    High turn over rate, most customers tend to be condescending, depending on location you may not get a lot of hours.

    Advice to Management

    Customer service manager isn't the issue, the managers up top (especially HR).


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  5. "Not a bad basic job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fresh Foods Associate in Cary, NC
    Current Employee - Fresh Foods Associate in Cary, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Harris Teeter full-time (More than a year)

    Pros

    Good benefits
    Simple work
    Generally nice fellow employees
    Profit sharing twice a year
    Get to meet interesting people

    Cons

    Lack of communication at both store level and between store and corporate.
    No support if a customer decides to complain about you, no matter the situation
    The hiring process is glacial
    Pay is low for the amount of work that needs to be done (though on par for the grocery industry)
    No overtime allowed under any circumstance
    High turnover, but not enough new hires
    Next to no training

    Advice to Management

    Review training for new employees and new management. Allow some overtime when employment falls below a certain percentage in a department. Relax drug testing rules or increase pay to encourage more qualified applicants. Communicate within stores, between stores, and with corporate. Don't throw employees under the bus every time a customer complains; take time to review the situation first.


  6. Helpful (1)

    "Fresh Foods Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fresh Food Manager in Bowie, MD
    Current Employee - Fresh Food Manager in Bowie, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harris Teeter full-time (More than a year)

    Pros

    Hourly pay with 4 hours OT. Coming from restaurant world that is awesome. Two bonuses a year! Did I say 44 hours? Fair budget to schedule my staff. I'm impressed with the commitment from H.T. to promote from within.

    Cons

    Compared to restaurants there are no cons. If there is one con...you have to pay for food in retail.

    Advice to Management

    Breathe...you could be washing dishes, waiting tables, and helping on the line in one meal period...go stock shelves and be happy a waitress didn't key your car. The managers I work with are very appreciative of me and my crew.


  7. Helpful (2)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Durham, NC
    Current Employee - Customer Service Representative in Durham, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harris Teeter part-time (More than 10 years)

    Pros

    I have been with Harris Teeter coming on 28 years with this company. I worked part-time but started full time with this company working in several stores within the Durham and Chapel Hill, North Carolina region and also help open some stores within the greater Triangle area. I have gotten numerous rewards for customer service excellence and also for bonus incentives with this company and retirement savings as well if I choose the option of retirement.

    Cons

    From the previous comment, especially during after the holiday season and during the winter months they do slashed hours,but when inclement weather increases so does the tremendous workload that carries it especially during times when you will be needed and they will asked you to come in during increase volumes and customers when it gets extremely busy..the weekends do apply too.


  8. "Honest Review"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA

    I have been working at Harris Teeter (More than 3 years)

    Pros

    + Paid Vacation
    + Employees are like family

    Cons

    + Work load for the time allotted


  9. "Not Very organized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbia, MD
    Former Employee - Customer Service Representative in Columbia, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Harris Teeter part-time (More than a year)

    Pros

    They work with your schedule and allow you to work the hours you are available. There is opportunity to move up within the company.

    Cons

    You get less hours if you cant work the hours they need filled. Even if you move up within the company your pay doesnt reflect that you moved up. Basically you work harder for less pay.

    Advice to Management

    Get it together this is a business, there should be an order to things that never changes. The store manager was very mean and disrespectful to certain people who were easy to bully. Harris Teeter needs to be more professional as a whole.


  10. "Good Company - Flexibility - Bad $ Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Produce Clerk in Raleigh, NC
    Former Employee - Produce Clerk in Raleigh, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people
    Flexible hours
    Profit sharing
    401K matching

    Cons

    The wage is not good


  11. Helpful (2)

    "Odd"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cake Decorator in North Charleston, SC
    Current Employee - Cake Decorator in North Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Harris Teeter full-time (More than 3 years)

    Pros

    Fulfilling customer's creative wishes, seeing happy customers, being appreciated by customers and co-workers, introducing customers to new ideas and learning new things.

    Cons

    Having to do the job of everyone in the Deli plus your own job, having an ever changing schedule, very low pay.

    Advice to Management

    You have a lot of talented people working for you. Please give substantial raises so they will be able to stay with the company.


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