Harrods Reviews in London, England | Glassdoor

Harrods London Reviews

Updated April 24, 2017
138 reviews

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London, England (UK)

3.8
Star Star Star Star Star
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Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
59 Ratings

138 Employee Reviews

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Pros
  • Excellent company to work for 33%staff discount 50% off BCA (in 40 reviews)

  • Great discount and benefits during sale (in 19 reviews)

Cons
  • Expected to work long hours during sale period - can be up to 12hrs (in 22 reviews)

  • Career progression depends more on who you're friends with rather than ability (in 11 reviews)

More Pros and Cons

  1. "Nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Harrods Sales Associate in London, England (UK)
    Current Employee - Harrods Sales Associate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of talented people
    Great staff discount
    Training available for advancement
    New products and pop ups
    Management keen on reviewing your KPIs

    Cons

    Very sales driven
    Intense environment for new people
    Highly competitive
    Needs strong person to deal with customers
    Easily dismissed if not meeting performance


  2. "Personal shopping"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Shopping Coordinator in London, England (UK)
    Current Employee - Personal Shopping Coordinator in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hard working team, great benefits, well organised

    Cons

    Very few cons so far

    Advice to Management

    Visit the floor more


  3. "sales assistant tea and coffee"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods (Less than a year)

    Pros

    beatiful place to work in

    Cons

    Massive customers in Christmas season


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Fast-paced, good retail environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Harrods part-time (More than a year)

    Pros

    Chances to work with diverse people

    Cons

    Highly demanding management team for staffs

    Advice to Management

    Enable staffs to lead the team


  6. "10 years and still going strong"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time (More than 10 years)

    Pros

    Harrods provides an amazing benefits package and employees are recognised and rewarded. There is plenty of opportunity to progress as well as a great support unit across the business.

    Cons

    I would like to see job share introduced across the business

    Advice to Management

    If you are willing to put yourself out there and come out of your comfort zone there is plenty of opportunity for internal progression.


  7. Helpful (1)

    "Former employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ACHIEVEMENTS in London, England (UK)
    Former Employee - ACHIEVEMENTS in London, England (UK)

    I worked at Harrods (More than 10 years)

    Pros

    To say you have worked for the worlds best retail store. Good benefits and pension scheme, as well as working with a very professional organisation.

    Cons

    If your selling support, then the training is very few and far between. If you don't want to work weekends or bank holidays, then this is not a company tonwork for.

    Advice to Management

    Training is paramount to the employees, regardless of where they work in the business, particularly if you are working in IT.

    Harrods Response

    Mar 7, 2017 – Head of Talent & Learning

    Thank you for taking the time to leave this review. We value our people’s feedback and are pleased to hear you found us to be a professional organisation with great benefits, as these are aspects of ... More


  8. "Sales support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support in London, England (UK)
    Former Employee - Sales Support in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods part-time (Less than a year)

    Pros

    They have an excellent work environment with great colleagues and a can do attitude. I had the chance to learn a lot of new stuff and to develop my customers skills.

    Cons

    My contract was in Christmas time so it was a really busy time of the year and sometimes it could get a little overwhelming, but if you keep in mind that you are doing your job and keep a smile on your face it should be fine.

    Advice to Management

    all the management was really supportive and they made us feel like part of the team. every time i asked for help they explained everything I need to do and sometimes they worked next to me.


  9. "Harrods"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in London, England (UK)
    Current Employee - Supervisor in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time (More than 5 years)

    Pros

    Excellent clientele to work with.

    Cons

    Hard working environment, have to give always 100 % of customer service.

    Advice to Management

    Management is good


  10. "Not bad but could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Harrods Sales Associate in London, England (UK)
    Former Employee - Harrods Sales Associate in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great incentive with the 50% vouchers

    Cons

    Some managers do not acknowledge the work put in by staff


  11. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England (UK)
    Current Employee - Sales Associate in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harrods part-time (More than 3 years)

    Pros

    A great company to work for, good salary, good benefits, chance to go up in career relatively easy, offer training regularly.

    Cons

    Management lack people skills, difficult to get holiday dates needed, management favour some people to get better shift, resilience is a must working there.

    Advice to Management

    Interact more with employees and challenge them.


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