Hart Hotels Reviews | Glassdoor

Hart Hotels Reviews

Updated October 30, 2017
9 reviews

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  1. "Food and Beverage Director and Executive Chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ithaca, NY
    Former Employee - Anonymous Employee in Ithaca, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Hart Hotels full-time (More than 3 years)

    Pros

    Quick and easy growth with little or no experience. Some great people in upper management.

    Cons

    Corporate has little or no idea of what is happening on properties. General Managers are protected above all, regardless of there inappropriate behavior at work and numerous letters send to the corporate headquarters outlining these behaviors. At the same time department managers our constantly remained of what they are doing wrong, in some cases even in there personal life. So long as the General Manager generates the money necessary to appease corporate people can be forced to do just about anything.
    From line level employees being placed in positions they can not succeed in, to managers being worked till they collapse and walk-out due to management of a staff based on a ignorant budget and a General Managers unrelenting strive to reach her goals to receive a substantial bonus. I believe most of these things are hidden from the owner, whom is a very nice man with good integrity. Unfortunately the people are not heard due to the field general whom cover varies things up at his discretion.
    Work-life balance does not exist. Your constantly judged on your moral integrity, while these judges are themselves of the lowest moral fiber.

    Advice to Management

    Mr.Hart please give some real investigation in to how your line level folks are being treated as well as department managers. The average employee is the heart and soul of any successful company and this people are being severally abused. They are the "Everyday Hero" as outlined by IHG. They are the type of people staying in your hotels. If more concerned was place in proper training and guidelines as far how to cultivate the core of your company more revenue I am sure would come along side exceptional guest view scores. Perhaps implementing company virtues that translate down to ever aspect of your business as a guide.
    I am just one voice. Look deeper if you dare. Hopefully this isn't falling on deaf ears like the letters that have come through corporate.


  2. "Great Hotel - MISERABLE management team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Hart Hotels full-time

    Pros

    Four diamond property makes for a nice view.

    Cons

    Had to sue for back wages and health insurance. Fraud isn't cool when it comes to payroll.

    Advice to Management

    Know the labor laws...

  3. "professional regrets for not knowing better"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Ithaca, NY
    Former Employee - Anonymous Employee in Ithaca, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Hart Hotels full-time (More than 3 years)

    Pros

    Ithaca NY, older property being upgraded

    Cons

    poor management, horrible HR, poor benefits, poor pay

    Advice to Management

    find another company to work for


  4. "A family company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Hart Hotels full-time (More than 8 years)

    Pros

    You feel like home, certian General managers become more like family.

    Cons

    Health Insurance to high, benifits are not good, very low salary, low pay, hard to move up unless your family or know a Hart. Certain Managers yell at you.

    Advice to Management

    You need to hire better managers, pay better. If you have good employees pay them better.


  5. "working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeer in Auburn, NY
    Current Employee - Housekeeer in Auburn, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    The nice guest you meet

    Cons

    Favortisum, no support, rude management

    Advice to Management

    No


  6. "Good company, based in Western NY, excellent hotel operators"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel General Manager in South Burlington, VT
    Current Employee - Hotel General Manager in South Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hart Hotels full-time (More than 5 years)

    Pros

    Currently in growth phase, nice independent hotels, willing to provide autonomy to its managers. Never had any problem with management, fair minded individuals

    Cons

    Family run company which can be challenging to newcomers. Small management staff can sometimes not be as responsive as one would expect


  7. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Busser in Clayton, NY
    Current Employee - Busser in Clayton, NY
    Recommends
    Positive Outlook

    I have been working at Hart Hotels part-time (Less than a year)

    Pros

    Friendly staff, fun to work

    Cons

    Long Days. Hard on your feet

    Advice to Management

    None

  8. "Great Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hart Hotels part-time

    Pros

    Great people and community
    Current and challenging work

    Cons

    Human Resources is not the best


  9. "great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    Pros

    Great Family owned company which cares for their people

    Cons

    Pay could be better for some departments