Harte Hanks Reviews in Austin, TX | Glassdoor

Harte Hanks Austin Reviews

Updated June 8, 2017
149 reviews

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Austin, TX Area

149 Employee Reviews

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Pros
  • Work/life balance is awesome compared to all other ad agencies in Austin (in 22 reviews)

  • you can work from home as much as you can (in 14 reviews)

Cons
  • Dealing with upper conflicting upper management (in 35 reviews)

  • Poor benefits, Most senior management not at onsite locations (in 17 reviews)

More Pros and Cons

  1. Helpful (4)

    "Hanging on by a thread."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support Technician in Austin, TX
    Former Employee - Desktop Support Technician in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    As a desktop support technician, the pay and hours are better than call center agents. For the most part, things are also a lot more laxed.

    Cons

    Management is a joke. Their technical knowledge and management style are the worst I've ever worked under. The classification I would assess for them after reading an article on Glassdoor is 'Toxic Management'.

    Advice to Management

    Seek religion, as only devine intervention can save this company from themselves.


  2. Helpful (1)

    "Licensed Insurance Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Agent in Austin, TX
    Current Employee - Licensed Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    Family Oriented, Flexible Schedules, Great Management, Thorough Training, Good Pay, Wonderful people to work with.

    Cons

    No grace periods for being even ONE minute late, still counts against you and stays on your attendance record for six months.

    Advice to Management

    N/A

  3. Helpful (1)

    "Worst Call Center Ever!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teleservices Agent in Austin, TX
    Former Employee - Teleservices Agent in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (Less than a year)

    Pros

    Able to watch movies during the summer months.

    Cons

    Attendance is on a point system no matter how long you have been there. Small desks with no privacy-no access to draw space. Small dirty break rooms, Needed supplies has to be approved by management and deemed absolutely necessary before you get it. Unless you kiss butt or considered a favorite by management, no room for growth!

    Advice to Management

    None because it will fall on deaf ears!


  4. "Worst company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TELESALES Representative in Austin, TX
    Former Employee - TELESALES Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    No weekends or Major Holidays

    Cons

    No raise's EVER , worst Managers

    Advice to Management

    Stop the obvious favortisim


  5. "Horrror Story"

    Star Star Star Star Star
    Former Employee - Customer Service Representative/Telemarketer in Austin, TX
    Former Employee - Customer Service Representative/Telemarketer in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than 5 years)

    Pros

    Always an opening for those who can't find jobs elsewhere.

    Cons

    Many car accidents in the employee parking lot.
    Acts of vandalism in the employee parking.
    Drugs used in the employee parking lot.
    Bullying of employees by employees & managers.
    Daily purse searches for drugs & weapons as employees enter the building.
    Cheating employees out of money due on their paychecks.

    Advice to Management

    Close down the business, it's beyond repair.


  6. Helpful (2)

    "Not a bad place to work but not great either."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Great staff and local management cares about the employees and understand how bade level employees feel since that is where they most likely started as well.

    Cons

    Pay and no Increase in pay unless promoted.

    Advice to Management

    Increase base pay and implement yearly pay raises for long term employees.


  7. Helpful (1)

    "Decent starting CSR Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks (Less than a year)

    Pros

    Decent pay
    Hours can be ok
    Not much work depending on what account you are on.

    Cons

    Can flex you (send you home) at any time if no work to be done or little.

    Advice to Management

    Listen more to your employees concerns and complaints instead of saying you will "get on that" and doing nothing for months.

  8. "Not ethical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Austin, TX
    Former Contractor - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harte Hanks as a contractor (Less than a year)

    Pros

    Good pay depending on the project you are assigned to. Good training. Very casual environment

    Cons

    I took the job being told I would be brought on as a direct hire but when it came time to enroll in health insurance I found out they had me documented as a temp. When I asked for it to be corrected I was told that in the end some people had to be set up as temps because the project I was on was losing funding and the people picked for temporary were going to be let go. They were not going to tell anyone until the week before they were going to let people go. Be WARY as they say one thing and do another!!

    Advice to Management

    Be transparent with employees


  9. Helpful (3)

    "Keep Looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media in Austin, TX
    Former Employee - Social Media in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    They hire anyone. Think about that.

    Cons

    They stop training and allow you to call in, be late, and quit at any moment.


  10. Helpful (2)

    "Third World Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FedEx DotCom French Support in Austin, TX
    Former Employee - FedEx DotCom French Support in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than 3 years)

    Pros

    401K, Health Insurance in general

    Cons

    Bad Management, No promotions within, Favoritism,

    Advice to Management

    Harte Hanks top management is aware of its bad management and bad environment. The company has been bad for the past, at least, 15 years. People come and go; very high turn over.


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