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Harte Hanks Reviews
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    Harte Hanks Reviews

    Updated September 17, 2018
    627 reviews

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    Full-timePart-time
    2.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Karen Puckett
    113 Ratings

    627 Employee Reviews

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    Pros

    • "Work/life balance is awesome compared to all other ad agencies in Austin" (in 23 reviews)

    • "you can work from home as much as you can" (in 15 reviews)

    Cons

    • "Negative or absent upper management" (in 39 reviews)

    • "Rigid call center structure, old systems," (in 19 reviews)

    More Pros and Cons

    1. "Executive Administrative Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in San Antonio, TX
      Former Employee - Anonymous Employee in San Antonio, TX

      I worked at Harte Hanks full-time (More than 10 years)

      Pros

      I loved the people and the work I did there

      Cons

      The company took a turn for the worst

    2. "Great Stepping Stone"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Trainer in Austin, TX
      Current Employee - Trainer in Austin, TX
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at Harte Hanks full-time (More than a year)

      Pros

      Harte Hanks gives you the opportunity to move depending on the work you do. Being a call center, the management is revolving, so you get to see many different styles of leading.

      Cons

      Once you move positions once, it's almost impossible to move up again. HR is more interested in the reputation of the company than the employees that make this place tic.

      Advice to Management

      Be flexible. Agents are human too.

      3. Join the Harte Hanks team
      See Our Latest Jobs

    3. "Supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Supervisor
      Current Employee - Supervisor
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Harte Hanks full-time (Less than a year)

      Pros

      Good support from management which helps you do your job.

      Cons

      Quality of employees is low.

    4. "Good starter job"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      Pros

      Get call center experience
      Decent pay
      Growth opportunity

      Cons

      High turn over rate and favoritism in management

    5. "Licensed Agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Harte Hanks full-time

      Pros

      Co-workers and supervisors ready to exchange helpful information when a question arises. Health insurance. Free coffee.

      Cons

      Unpredictable, rotating schedule. You cannot plan ahead. No pay raises regardless of experience.
      10-12 hour shifts during the AEP to an employee shortage. No job stability.

      Advice to Management

      Invest in your employees and pay more with experience.

    6. "Good benefits and pay, lacks loyalty and good management."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Operations Supervisor in Texarkana, TX
      Former Employee - Operations Supervisor in Texarkana, TX
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Harte Hanks full-time (More than 5 years)

      Pros

      Geat benefits and decent pay. Opportunities for movement.

      Cons

      Not loyal to staff, there was a lack of clear direction from upper management and good luck getting a raise without getting promoted.

    7. "Good Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Austin, TX
      Current Employee - Anonymous Employee in Austin, TX
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Harte Hanks full-time (Less than a year)

      Pros

      I like working at Harte Hanks because of the people there. Everyone is friendly, helpful, and for the most part positive. I have made some good friends here. Something else that I like about Harte Hanks is how straightforward they are. Policies and expectations are clear. However, they are also willing to work with you if you communicate. I like all the management that I have met. Like someone else said, it is pretty hard to get fired if you show up and do your job.

      Cons

      I like everything about Harte Hanks. I think there is always room for improvement but I wouldn't tell anyone not to work here.

    8. "legal secretary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Legal Assistant in Atlanta, GA
      Former Employee - Legal Assistant in Atlanta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Harte Hanks full-time (More than 3 years)

      Pros

      easy to get to

      Cons

      too many people working together

      Advice to Management

      help your employees

    9. "Software Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Disapproves of CEO

      I have been working at Harte Hanks full-time

      Pros

      Early shift and weekends off.

      Cons

      Low pay for the work you do. The supervisors suck and upper management seems dumbfounded. Promotions are based upon how good you kiss a** and how good of a slave you are. You could be 10x as a better as the next person, but if they come back on their breaks on time more than you. Theyll get the promotions. The bonus structure is baffling and they don't give yearly raises. This is a good place if you just need a job, but not something long term.

      Advice to Management

      Take care of your employees and thus take care of your customers.

    10. "If Absolutely Necessary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend

      I worked at Harte Hanks full-time

      Pros

      I honestly can't remember any.

      Cons

      Terrible culture, constantly felt like I was treated like a child, tedious work, underpaid.

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