Harte Hanks Reviews | Glassdoor

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Harte Hanks Reviews

Updated January 18, 2018
579 reviews

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2.6
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Karen Puckett
93 Ratings

579 Employee Reviews

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Pros
  • Work/life balance is awesome compared to all other ad agencies in Austin (in 23 reviews)

  • you can work from home as much as you can (in 15 reviews)

Cons
  • Dealing with upper conflicting upper management (in 36 reviews)

  • Doesn't strive to maintain talented folks hence high turnover (in 19 reviews)

More Pros and Cons

  1. "HarteHanks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 10 years)

    Pros

    There is an attitude of commitment to the customer and getting the job done.

    Cons

    Workers that do not have a commitment to the customer and getting the job done have a hard time adjusting.


  2. "Prepress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prepress in Vista, CA
    Former Employee - Prepress in Vista, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Harte Hanks full-time (More than 10 years)

    Pros

    Flexibility, Family atmosphere, casual attire

    Cons

    low pay, no increase or raise for over 7 years. NO chance for advancement, no training, no reviews. emphasis on what is done wrong rather than what is done well. Did not keep up with new technology to be competitive

    Advice to Management

    Value your employees

  3. "CSR for Fedex Ground Trace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks full-time

    Pros

    Opportunities to better yourself & learn new skills for bigger job later on in life.

    Cons

    Gossip at the work place.


  4. "Decent pay, good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (Less than a year)

    Pros

    Customer service on one of accounts was simple and fun. The people I worked with were friendly and very knowledgeable. My supervisors were friendly as well.

    Cons

    Management was very particular about time spent on break and lunch. Only 30 minute lunches.


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time

    Pros

    flexibility and some of the people I work with

    Cons

    there is too much to list here


  6. "Teleservice Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks full-time

    Pros

    Great Training for hires who have never worked as a call agent.

    Cons

    Schedule was always very unpredictable. It switched every week.


  7. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Austin, TX
    Current Employee - Agent in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (More than 3 years)

    Pros

    Benefits, dress code not enforced, occasional luncheons.

    Cons

    No increase in pay. Not much opportunity.

    Advice to Management

    Increase pay yearly.

  8. "Unstable company with inept management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Harte Hanks full-time

    Pros

    Flexibility - some managers will occasionally allow their employees to work from home

    Cons

    Instability - Executive management sends frequent emails about how poor the company is doing financially, but how great the horizon looks which is a bit contradictory

    Transparency - Executive management tries to encourage employees to work hard and that everything is ok when in reality, there are a lot of concerned employees who know that they could be next on the chopping block. Transparency is not a term this company understands, despite them thinking they do.

    Pep rallies - Occasionally executive management will come into the office to "lift spirit," but more often than not, the tone of these people is morose, fake and lacking any semblance of personality. It's actually quite astonishing that they have gotten to these high ranking positions having little to no social skills.

    Salary/Raises /Growth Opportunities - Growth chances promised at interviews, but in actuality is more or less an impossibility unless you know the right person. People at this company do indeed grow, but only by responsibility, not from a compensation standpoint. There are literally handfuls of people doing multiple jobs and working extra hours, all while seeing a $0 increase in pay.

    401k - Recently, they eliminated 401k matching entirely due to financial concerns, but encouraged employees that this was the better route than laying people off. More fluff as in the midst of that message, employees were literally laid off right after that message was sent and more seem to be on the chopping block.

    Back end activities - thousands upon thousands of dollars are dished out to new and prospective clients for lavish events to win or retain business. Money that could easily go into the pockets of employees who haven't seen raises in 2, 3, 4, 5, 6, 7, 8+ years to show some form of faith, is totally put under the facade that "we can't afford to give raises at this point."

    Flexibility - Although a pro, working from home doesn't come without consequences. There are people within the organization that have the messaging platform up constantly checking who has been away, idle, etc. and those people report you. So, if you plan on taking a lunch, someone will notice if you have been away for 5 minutes and tell on you.

    List can honestly go on.

    Advice to Management

    Invest in your employees. They are the reason the company is still afloat. When executive management is pulling in a combined nearly $7 million per year and dishing out money for lavish events for both internal and external stakeholders, all while not handing out raises, it kind of puts a bad taste in the mouth of employees who are literally living paycheck to paycheck. The company has a LOT of really great people. And those people are leaving because of poor management of employees as well as finances.


  9. "If desperate for wofk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Texarkana, TX
    Former Employee - Call Center Customer Service Representative in Texarkana, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than 8 years)

    Pros

    There are 20 days of PTO given for the 1st year of employment

    Cons

    Depending on when you need time off, you may be up against other Co workers requesting the same time

    Advice to Management

    Listen to your agents and don't just tune them out


  10. "Too Conservative and slow to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time

    Pros

    pay ok but you have to wait for 3 months for benefits to kick in

    Cons

    Too many old school thoughts and guidelines. Time for a lot of people to retire and get people in that have fresh ideas that will be appreciated. Don't follow through on promises.

    Advice to Management

    Keep your word


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