Harte Hanks Reviews | Glassdoor

Harte Hanks Reviews

Updated September 17, 2018
627 reviews

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2.7
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Karen Puckett
113 Ratings

627 Employee Reviews

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Pros
  • "Work/life balance is awesome compared to all other ad agencies in Austin" (in 23 reviews)

  • "you can work from home as much as you can" (in 15 reviews)

Cons
  • "Negative or absent upper management" (in 39 reviews)

  • "Rigid call center structure, old systems," (in 19 reviews)

More Pros and Cons

  1. "Executive Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Harte Hanks full-time (More than 10 years)

    Pros

    I loved the people and the work I did there

    Cons

    The company took a turn for the worst


  2. "Great Stepping Stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in Austin, TX
    Current Employee - Trainer in Austin, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Harte Hanks gives you the opportunity to move depending on the work you do. Being a call center, the management is revolving, so you get to see many different styles of leading.

    Cons

    Once you move positions once, it's almost impossible to move up again. HR is more interested in the reputation of the company than the employees that make this place tic.

    Advice to Management

    Be flexible. Agents are human too.

  3. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    Good support from management which helps you do your job.

    Cons

    Quality of employees is low.


  4. "Good starter job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Get call center experience
    Decent pay
    Growth opportunity

    Cons

    High turn over rate and favoritism in management


  5. "Licensed Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time

    Pros

    Co-workers and supervisors ready to exchange helpful information when a question arises. Health insurance. Free coffee.

    Cons

    Unpredictable, rotating schedule. You cannot plan ahead. No pay raises regardless of experience.
    10-12 hour shifts during the AEP to an employee shortage. No job stability.

    Advice to Management

    Invest in your employees and pay more with experience.


  6. "Good benefits and pay, lacks loyalty and good management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Texarkana, TX
    Former Employee - Operations Supervisor in Texarkana, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Harte Hanks full-time (More than 5 years)

    Pros

    Geat benefits and decent pay. Opportunities for movement.

    Cons

    Not loyal to staff, there was a lack of clear direction from upper management and good luck getting a raise without getting promoted.


  7. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    I like working at Harte Hanks because of the people there. Everyone is friendly, helpful, and for the most part positive. I have made some good friends here. Something else that I like about Harte Hanks is how straightforward they are. Policies and expectations are clear. However, they are also willing to work with you if you communicate. I like all the management that I have met. Like someone else said, it is pretty hard to get fired if you show up and do your job.

    Cons

    I like everything about Harte Hanks. I think there is always room for improvement but I wouldn't tell anyone not to work here.

  8. "legal secretary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Assistant in Atlanta, GA
    Former Employee - Legal Assistant in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harte Hanks full-time (More than 3 years)

    Pros

    easy to get to

    Cons

    too many people working together

    Advice to Management

    help your employees


  9. "Software Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Harte Hanks full-time

    Pros

    Early shift and weekends off.

    Cons

    Low pay for the work you do. The supervisors suck and upper management seems dumbfounded. Promotions are based upon how good you kiss a** and how good of a slave you are. You could be 10x as a better as the next person, but if they come back on their breaks on time more than you. Theyll get the promotions. The bonus structure is baffling and they don't give yearly raises. This is a good place if you just need a job, but not something long term.

    Advice to Management

    Take care of your employees and thus take care of your customers.


  10. "If Absolutely Necessary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Harte Hanks full-time

    Pros

    I honestly can't remember any.

    Cons

    Terrible culture, constantly felt like I was treated like a child, tedious work, underpaid.


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