Harte Hanks Reviews | Glassdoor

Harte Hanks Reviews

Updated February 22, 2017
484 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Karen Puckett
46 Ratings

484 Employee Reviews

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Pros
Cons
  • Sometimes you can get a feeling that the upper management is completely lost (in 28 reviews)

  • Senior Management spent more money trying to make changes that were supposed to save money (in 16 reviews)

More Pros and Cons

  1. "Licensed Insurance Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Agent in Austin, TX
    Current Employee - Licensed Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    Family Oriented, Flexible Schedules, Great Management, Thorough Training, Good Pay, Wonderful people to work with.

    Cons

    No grace periods for being even ONE minute late, still counts against you and stays on your attendance record for six months.

    Advice to Management

    N/A


  2. Helpful (1)

    "Stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Can get your foot in the door to learn new things and progress your career. There is a lot of promotion from within

    Cons

    Company does not care about agents, the turn over rate for agents is way to high.


  3. Helpful (1)

    "Better to seek employment elsewhere, overall."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager
    Current Employee - Client Services Manager
    Negative Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 8 years)

    Pros

    Flexible work schedule, including work from home opportunity. Good for entry-level positions to get your foot in the door, just don't get too comfy.

    Cons

    No performance raises or recognition. Mismanaged company. Doesn't strive to maintain talented folks hence high turnover. Company's revenue has been in decline for past ten years. New org structure every two years or so with revolving management.

    Advice to Management

    Recognize the value of employees. Treat them fairly and provide commensurate compensation.


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  5. "elearning Content Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time

    Pros

    Great Team and working environment

    Cons

    a considerable amount of self-learning


  6. Helpful (3)

    "Accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Work from home policy, PTO flexibility

    Cons

    High turnover, no bonus, very poor benefits


  7. "Flexible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time

    Pros

    Good People, Good immediate supervisors, flexible schedule

    Cons

    Poor benefits, Most senior management not at onsite locations

    Advice to Management

    Good Luck


  8. Helpful (2)

    "Not a bad place to work but not great either."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Great staff and local management cares about the employees and understand how bade level employees feel since that is where they most likely started as well.

    Cons

    Pay and no Increase in pay unless promoted.

    Advice to Management

    Increase base pay and implement yearly pay raises for long term employees.


  9. "Data Strategist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Strategist in Maitland, FL
    Former Employee - Data Strategist in Maitland, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Harte Hanks full-time (Less than a year)

    Pros

    Structured yet lets you work autonomously.

    Cons

    Silos exist - needs to make sure the different departments and clearly delineate what each person in each department does.


  10. Helpful (4)

    "Stressed all the Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    My Operations Manager always takes care of the team. When things get tough they make sure to help out.
    Some opportunities to move up, but it could take a while.
    Flexible schedules
    Great co workers

    Cons

    New management is causing a lot of stress. Upper management and supervisors are being forced to do a ridiculous amount of work for little money.
    Systems are old and slow.
    Expensive snacks in the break room.
    No raises

    Advice to Management

    if you're not going to give raises or increase pay, you will always have people leaving.


  11. Helpful (1)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Texarkana, TX
    Former Employee - Customer Service Representative in Texarkana, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Harte Hanks full-time (More than 5 years)

    Pros

    Flexible shifts, paid extensive training. The Human Resources Department there was great.

    Cons

    Pay isn't that good for some of the things you have to put up with over the phone with customers, insurance is expensive.



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