Harte Hanks Reviews | Glassdoor

Harte Hanks Reviews

Updated September 18, 2017
545 reviews

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2.6
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Karen Puckett
73 Ratings

545 Employee Reviews

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Pros
  • Work/life balance is awesome compared to all other ad agencies in Austin (in 22 reviews)

  • you can work from home as much as you can (in 14 reviews)

Cons
  • Dealing with upper conflicting upper management (in 36 reviews)

  • Poor benefits, Most senior management not at onsite locations (in 17 reviews)

More Pros and Cons

  1. "Good Entry Level Starting Position, Big Name Accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Austin, TX
    Current Employee - Call Center Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    It's a call center, which means for the majority of applicants coming here that are not salaried employees you will be handling tech support, customer service, or social media marketing via phone, email, live chat, video chat, Twitter, Facebook, LinkedIn, etc. Hiring managers are reasonable and will give you a chance so long as you come in with a positive attitude. They have big name accounts (Microsoft, IBM, NBA, MLB, HBO, FedEx, Samsung, just to name a few) and extensive paid training to make sure you are ready to do the job before you hit the floor. Everything is automated, including scheduling, time-off, etc, and you get 15-days of accrued PTO per year (which you can use for vacation, sick time, or anything else you like). Shifts are determined by the account, some are 24x7 while others are M-F 8-5, but overall work/life balance is good because they usually require and restrict you to as close to 40hr/wk as possible, which means you are forced to be home with your family even if you are a workaholic, and that's a good thing.

    Cons

    The automated system will get you fired if you consistently show up late for work, late from breaks, late from lunch, leave early ... it's a very robotic atmosphere and you must follow the system or you will get walked out. Your direct manager sits among you but has very little control over HR issues so don't expect much help there if you are consistently violating the robot rules. Offices and office equipment are outdated, looks like a 1950's office decor with early 1990's desktop PC's and early model small-screen monitors. Pay is extremely low in comparison to other jobs of similar type and you will be on welfare until you have put in enough time to use the job as an entry-level resume booster to piggyback to that next big job. Also, the insurance plan is too expensive for the hourly employees, the monthly premium takes half a paycheck.

    Advice to Management

    Negotiate more lucrative contracts with the client to get workers better pay and retain top talent. Modernize the offices to compete with other organizations in the industry. Pay for health insurance 100%.


  2. "Supervisor Microsoft"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Austin, TX
    Former Employee - Supervisor in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Harte Hanks (Less than a year)

    Pros

    Great training! Very knowledgeable leads, trainer - Matt and Manager - Andrew. Solid environment with supportive employees. They have a good number of large accounts and seem to be embracing a policy of putting employees first. Hugo the site manager seems to be driving this process. From my perspective they do more for employees then most employers.

    Cons

    Some employees on different accounts don't seem to value the environment as much as others. They suffer from the disease that it's always better on the other side of the fence.

    Advice to Management

    Hire better. Austin has good people you just have to find them!

  3. "Working at Harte hanks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Austin, TX
    Former Employee - Sales Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    Great Supervisors and Managers, fantastic training, friendly co-workers, food trucks every day, close to major highways.

    Cons

    Strict attendance rules, confusing corporate procedures, occasional non-essential busy-work.

    Advice to Management

    It would help to provide hand-outs pertaining to corporate procedures, such as tracking hours, applying for PTO, attendance procedures, etc.


  4. "HarteHanks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 10 years)

    Pros

    There is an attitude of commitment to the customer and getting the job done.

    Cons

    Workers that do not have a commitment to the customer and getting the job done have a hard time adjusting.


  5. "Dirty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Harte Hanks (Less than a year)

    Pros

    Quick hiring. You basically get a job offer the same day.

    Cons

    Dirty desks, phones, and computers.


  6. "Call center agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Austin, TX
    Former Employee - Call Center Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    You are paid on time

    Cons

    One mistake and you are gone

    Advice to Management

    None


  7. "Business seems to be headed in a better direction, but still work to be done..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 10 years)

    Pros

    Harte Hanks offers a fairly flexible work schedule.

    Cons

    Lack of career growth opportunities.

    Advice to Management

    More frequent direct communication, vs. email-only.

  8. "Less talk and more work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    - Flexible work hours
    - Decent compensation

    Cons

    -Negative environment
    -Cliquey
    -Lots of whispering
    -Toxic higher up management
    -Upper Management hirers friends who have had no marketing experience at Denver Office
    -Marketing Department has a lot of changes
    -Young marketing department that needs leadership...Leadership is too busy at Happy Hour

    Advice to Management

    Less talk and more work.


  9. "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harte Hanks full-time

    Pros

    Excellent pay & customer service skills

    Cons

    to many negative employees there

    Advice to Management

    na


  10. Helpful (1)

    "Unsure of stability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Harte Hanks full-time

    Pros

    Nice people and nice office space

    Cons

    Everyone afraid of getting laid off


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