Harte Hanks Reviews | Glassdoor

Harte Hanks Reviews

Updated May 11, 2018
611 reviews

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2.7
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Karen Puckett
108 Ratings

611 Employee Reviews

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Pros
  • Work/life balance is awesome compared to all other ad agencies in Austin (in 23 reviews)

  • you can work from home as much as you can (in 15 reviews)

Cons
  • Dealing with upper conflicting upper management (in 37 reviews)

  • Rigid call center structure, old systems, (in 19 reviews)

More Pros and Cons

  1. "Executive Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Harte Hanks full-time (More than 10 years)

    Pros

    I loved the people and the work I did there

    Cons

    The company took a turn for the worst


  2. "Excellent Company - Highly Focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Austin, TX
    Current Employee - Program Manager in Austin, TX
    Recommends
    Neutral Outlook

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Harte Hanks has done a great job in building a call center that delivers on the promises given to it's customers. Great people who are passionate about what they do.

    Cons

    Though the benefit packages offered to employees are fairly good, they have come down from where they were a year ago.

    Advice to Management

    Expect more from your mid level management people, help them see the vision senior leadership has for the company.

  3. "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in San Antonio, TX
    Current Employee - Supervisor in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 3 years)

    Pros

    Easy to move up, supportive management, positive culture.

    Cons

    No on-boarding for new supervisors, company in financial trouble.


  4. Helpful (2)

    "Lots of potential, not a lot of innovation in the call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engagement Representative in Austin, TX
    Current Employee - Customer Engagement Representative in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Harte Hanks full-time (More than 3 years)

    Pros

    Easy commute, close to freeways
    Good benefits: health, dental, vision, FSA
    Good HR support
    Fast hire due to high turnover on certain campaigns
    Good quality computers and work equipment
    Food trucks at lunch

    Cons

    Limited upward mobility
    Corporate bureaucracy, changes are very slow to go into effect
    Micro-management of time
    Highly restricted internet access
    Inexperienced management

    Advice to Management

    Focus on positive behavior reinforcement rather than fixing thing as they break. Grow leaders rather than dropping them onto teams. Compliance does not equal good leadership, compliant employees don't innovate and they are scared to try new things. STOP MICROMANAGING and spend more time coaching and helping agents improve


  5. Helpful (2)

    "Bold and Beautiful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FedEx Ground Trace Agent in Texarkana, TX
    Former Employee - FedEx Ground Trace Agent in Texarkana, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    Great pay, advancement opportunities, somewhat friendly.

    Cons

    Too many cliques also their point system is very strict, if you lose a loved one don't attend funeral if you are due in to work.

    Advice to Management

    Everyone chooses favorites but everyone could use true guidance.


  6. "The most dysfunctional company I've ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    It's a paycheck. That's about it.

    Cons

    Harte Hanks has some serious issues to overcome. CEO hires her friends who, in turn, hire their friends. No opportunity for anyone else for advancement, better pay, etc. They did away with 401k matching for employees, but do you think the executives took a cut from THEIR pay? It's a sweatshop. CEO talks about eating their own dog food, but they don't even know how. Hostile work environment with abusive management.


  7. Helpful (3)

    "Stepping stone to actual career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Specialist in Austin, TX
    Former Employee - Social Media Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    Worked with amazing people. They want to see you succeed and grow professionally if that is what you are looking for. Pay covers basic living expenses.

    Cons

    Call center life can be, and often is, monotonous. Most company activities that try and make the day fun are actually pretty bland. Although they pay a living wage, it tends to be way on the low side of the market value of the job compared to other companies.

    Advice to Management

    Pay the market value of the job you have open, or continue to be a revolving door for people who need some experience on their resumes.

  8. "Cutthroats"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Technical Support in Langhorne, PA
    Former Employee - Tier I Technical Support in Langhorne, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (Less than a year)

    Pros

    None I can think of. They hire a gazillion workers at first and then they throw them out. They should really reevaluate how they hire.

    Cons

    Benefits stink, terrible managers and they fire you after only a month working. What’s the point of hiring in the first place when they quickly get rid of you?

    Advice to Management

    I don’t expect this crooked company to last.


  9. "Inside Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales in Austin, TX
    Current Employee - Inside Sales in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (More than 3 years)

    Pros

    Low call volume, low stress.

    Cons

    Rigid call center structure, old systems,

    Advice to Management

    consider new office work environment solutions


  10. "great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks full-time (More than 10 years)

    Pros

    fantastic culture of passionate long term team members

    Cons

    future outlook is not clear


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