Harte Hanks Reviews | Glassdoor

Harte Hanks Reviews

Updated July 21, 2017
531 reviews

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2.6
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Karen Puckett
66 Ratings

531 Employee Reviews

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Pros
  • Work/life balance is awesome compared to all other ad agencies in Austin (in 22 reviews)

  • you can work from home as much as you can (in 14 reviews)

Cons
  • Dealing with upper conflicting upper management (in 35 reviews)

  • Poor benefits, Most senior management not at onsite locations (in 17 reviews)

More Pros and Cons

  1. "Tech Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Austin, TX
    Current Employee - Tech Support Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    Friendly management, Most staff seem excited to work here

    Cons

    There seems to be high attrition or many who leave in a short period of time

    Advice to Management

    Remember to be open to your employees and not act bothered when approached. Though this is only directed at the few. Most in management are quite friendly.


  2. "lead teleservice representative position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Austin, TX
    Current Employee - Team Lead in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (More than 3 years)

    Pros

    hours are 8 to 5 on the account I work on

    Cons

    The turn over rate is unbelievable

  3. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time

    Pros

    Lots of Opportunities for growth and movement

    Cons

    No bonus structure in place like other companies

    Advice to Management

    More bonuses and incentives


  4. "Texarkana location is poorly organized and doesn't care about high turnover."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FedEx Ground Trace Agent in Texarkana, TX
    Former Employee - FedEx Ground Trace Agent in Texarkana, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Harte Hanks full-time (Less than a year)

    Pros

    Decent benefits and three weeks of PTO, extensive and useful training classes that last one to three weeks before you're put in a production environment.

    Cons

    Poorly organized. Doesn't care about high turnover, employee satisfaction, or promoting fairly. Pays anywhere from $8.50-$10 per hour to my knowledge, and that just wasn't enough based on how stressful the job is.

    Advice to Management

    Start promoting from within departments, care more about employee stress levels and satisfaction at the entry level so there isn't such a high turnover, organize operations more efficiently


  5. "Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Harte Hanks full-time

    Pros

    Great location. Great people to work with.

    Cons

    Can't think of any at the moment.


  6. Helpful (3)

    "Don't get sucked in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Prairie, TX
    Current Employee - Anonymous Employee in Grand Prairie, TX
    Doesn't Recommend

    I have been working at Harte Hanks full-time (More than 8 years)

    Pros

    Flexible hours
    Relaxed environment

    Cons

    No raises
    Large turnover (due to lack of training)

    Advice to Management

    Your employees should matter. No raise in 5 years is not showing your employees matter.


  7. Helpful (1)

    "Lots of changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Feasterville Trevose, PA
    Current Employee - Anonymous Employee in Feasterville Trevose, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    It's a growing agency organization. It has new leadership and might have potential.

    Cons

    Layoffs in all the restructuring have left untouched employees fearing for their jobs. Not hearing of much activity from Sales.

    Advice to Management

    Make sure your good people are happy and know you value them, or you'll end up losing them out of fear for their jobs.

  8. "Admin Asst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time

    Pros

    Worked here 20 plus years

    Cons

    Every company has pros and cons

    Advice to Management

    n/a


  9. "Great Place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Specialist in Austin, TX
    Current Employee - Social Media Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    Full-time benefits with decent pay.

    Cons

    Cramped working areas with little maintenance.


  10. "Harte Hanks Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks full-time

    Pros

    Paid Time Off, Bonuses, and Insurance

    Cons

    Dealing with upper conflicting upper management


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