Harte Hanks Reviews | Glassdoor

Harte Hanks Reviews

Updated October 12, 2017
553 reviews

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2.6
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Karen Puckett
79 Ratings

553 Employee Reviews

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Pros
  • Work/life balance is awesome compared to all other ad agencies in Austin (in 23 reviews)

  • you can work from home as much as you can (in 14 reviews)

Cons
  • Negative or absent upper management (in 36 reviews)

  • Doesn't strive to maintain talented folks hence high turnover (in 18 reviews)

More Pros and Cons

  1. "CHAOS - Low Pay- Zero Stability."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 3 years)

    Pros

    Everyone is very nice, its a good starter job for agents. Does not pay industry standards ever.

    Cons

    There is no advancements. If your management you won't move up. If you are an agent you do the job and then its over. If you get an opportunity you move to another project. pay changes per agreement. agents have no benefits. Higher paying positions, have some stability, but over worked and not industry standard for pay ever,.

    Advice to Management

    Pay the employees what they are worth. Communicate with everyone. Keep your good people


  2. "Avoid like the plague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Austin, TX
    Current Employee - Tech Support Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Some decent supervisors. A few great coworkers. Multiple account options if you don’t like the one you are on. You can get paid.

    Cons

    Just listing a few here.
    Lack of room for advancement
    High turn over
    High school level drama
    Ac is always on and the place is cold
    Lack of accountability by management
    Have a feeling of management only wanting drones
    The pay is sub par
    Nothing special for longevity

    Advice to Management

    Make your employees feel like they are actually wanted vs just a body on the floor. Reward the employees that do good, and penalize the ones who slack off.

  3. "good learning, could better structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Harte Hanks full-time

    Pros

    It was a place that allowed one to use skills and your own ability. Global leadership had vision....

    Cons

    ...which was not felt at regional site leadership level. Management could be better operated. Lack of communication and direction that people could trust in London. Could have more people engagement. Volatile environment.

    Advice to Management

    Buf!


  4. Helpful (1)

    "Unethical, inefficient and incompetent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time

    Pros

    - Coffee and sparkling water provided
    - Opportunity to wear many hats and learn different things

    Cons

    - Must watch your back (lots of high school drama)
    - The company sells services to clients they are COMPLETELY unable to do internally. Ex: SEM or SEO. The company doesn't know how to market itself online and is not willing to hire talent to figure it out.
    - Unethical behavior & "trickle down economics" benefiting those who maintain personal relationships with leaders in the organization
    - Disrespectful and unprofessional behavior from senior leaders
    - Poor resource allocation and no focus on employee development
    - Very high turnover rate, LOW employee morale

    Advice to Management

    Change leadership and middle management. Get actual competent people who don't have any previous personal ties with anyone in senior leadership and actually get WORK done. Allocate your funds better. Focus on your employee satisfaction and building your company from inside out. Employee morale is so low, you will never be able to convey success and trust for your clients if your own employees don't believe in your vision.


  5. "good place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Iaşi (Romania)
    Former Employee - Analyst in Iaşi (Romania)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harte Hanks full-time (More than 10 years)

    Pros

    There is stability, payments are always on time, food stamps, flexible hours, private medical coverage. They have a variety of projects you can jump on, depending on your expertise and interest. A good place to learn to work on international teams.

    Cons

    Lack of any program for training, and even of interest to help employees get any certification in their work area. The salary growth is slow, well below the competition. You won't feel much gratitude for the work you put in from the local management, even though you will get positive feedback from the international parties you work with. You can get a start on some high-level data technologies, but if you want to become an expert, you will need to move on sooner or later. Local management is distant and seems out of focus regarding their employees. You will feel Romania is not the place they want to do the high-level expertise work.

    Advice to Management

    Invest in your employees, training-wise. Sit down and talk career paths.


  6. "Improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks full-time

    Pros

    Things are moving in the right direction.

    Cons

    Still behind on pay scale.


  7. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    Easy to understand job, lots of great people, fast promoting

    Cons

    pay not competitive, must be self driven

  8. "My year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time

    Pros

    Nice place, good parking, fair break room, quiet, fun

    Cons

    Low staff, overworked, little pay, angry management, Little help


  9. "A lot of promise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Specialist in Austin, TX
    Current Employee - Social Media Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    - AC
    - Pay is on time always
    - Some opportunity for movement
    - Big name accounts (Samsung, Microsoft, IBM, FedEx, etc.)

    Cons

    - Low energy staff
    - Negative or absent upper management
    - Little to no recognition (you get one cupcake for being here a year. One.)
    - High turnover rate
    - Sub par pay for the area (North Austin)

    Advice to Management

    Invest in your employees. In the Austin area there are plenty of businesses that hire the same jobs for much more. High turnover cannot be overlooked.


  10. "Dreadful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    They pay on time. They also have AC.

    Cons

    I have nothing but negative memories from HH.

    Advice to Management

    Stop the revolving door bleeding and invest in your people and you won't have such high attrition.


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