Harte Hanks Reviews | Glassdoor

Harte Hanks Reviews

Updated March 23, 2017
495 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Karen Puckett
52 Ratings

495 Employee Reviews

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Pros
Cons
  • Sometimes you can get a feeling that the upper management is completely lost (in 29 reviews)

  • Senior management spent too much money trying to restructure business (in 17 reviews)

More Pros and Cons

  1. "Not the best job, not the worst job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II Technical Support in Austin, TX
    Current Employee - Tier II Technical Support in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    People are easy to get along with.

    Cons

    Training provided less than helpful. You learn more on the fly while also being graded and coached on skills that weren't properly taught to begin with.


  2. "Start Hankes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    Those looking for a job can find one easy here. Just need to show up on time every day and you are good to go.

    Cons

    Treated like a kid. Need to have doctors notes in order to use sick time. No promotional opportunity. Over 70% of higher than entry level employees are hired rather than promoted from within

    Advice to Management

    Give your hard working employees a reason to stay


  3. "Not a fan"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks full-time

    Pros

    It is a job I suppose.

    Cons

    Everything you wouldn't want in a company.


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  5. "Worst company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TELESALES Representative in Austin, TX
    Former Employee - TELESALES Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    No weekends or Major Holidays

    Cons

    No raise's EVER , worst Managers

    Advice to Management

    Stop the obvious favortisim


  6. "Horrror Story"

    Star Star Star Star Star
    Former Employee - Customer Service Representative/Telemarketer in Austin, TX
    Former Employee - Customer Service Representative/Telemarketer in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than 5 years)

    Pros

    Always an opening for those who can't find jobs elsewhere.

    Cons

    Many car accidents in the employee parking lot.
    Acts of vandalism in the employee parking.
    Drugs used in the employee parking lot.
    Bullying of employees by employees & managers.
    Daily purse searches for drugs & weapons as employees enter the building.
    Cheating employees out of money due on their paychecks.

    Advice to Management

    Close down the business, it's beyond repair.


  7. Helpful (2)

    "Client Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Uxbridge, England (UK)
    Former Employee - Anonymous Employee in Uxbridge, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Based in Uxbridge, so cheaper than commute than London

    Cons

    The HR Partner in the Uxbridge office will not accept fault when in the wrong. She encourages bullying and is one herself.
    The Upper Management is entirely based within the US and do not give enough attention to the UK team.
    Constant high turnover, all the good team players have left. The ones which have stuck around are there to receive their final pay outs. Once upon a time there was some good people here, however new upper management has caused many to leave.
    No prospects for progression

    Advice to Management

    Treat your employees with respect. Listen to what they have to say. Visit the office to hear what is exactly going wrong. The UK office will go bust under a yea.


  8. Helpful (2)

    "VP of Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at Harte Hanks full-time (More than 8 years)

    Pros

    Flexible, Great Money, Fantastic Coworkers

    Cons

    Lack of consistant vision, Everchanging Leadership

    Advice to Management

    Pick a course and follow it.


  9. Helpful (3)

    "Hanging on by a thread."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support Technician in Austin, TX
    Former Employee - Desktop Support Technician in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    As a desktop support technician, the pay and hours are better than call center agents. For the most part, things are also a lot more laxed.

    Cons

    Management is a joke. Their technical knowledge and management style are the worst I've ever worked under. The classification I would assess for them after reading an article on Glassdoor is 'Toxic Management'.

    Advice to Management

    Seek religion, as only devine intervention can save this company from themselves.


  10. "Worst Call Center Ever!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teleservices Agent in Austin, TX
    Former Employee - Teleservices Agent in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (Less than a year)

    Pros

    Able to watch movies during the summer months.

    Cons

    Attendance is on a point system no matter how long you have been there. Small desks with no privacy-no access to draw space. Small dirty break rooms, Needed supplies has to be approved by management and deemed absolutely necessary before you get it. Unless you kiss butt or considered a favorite by management, no room for growth!

    Advice to Management

    None because it will fall on deaf ears!


  11. Helpful (1)

    "Lots of Potential but Management..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Technical Support Representative in London, England (UK)
    Former Employee - Technical Support Representative in London, England (UK)

    I worked at Harte Hanks full-time (More than a year)

    Pros

    Great accomplished people, as you work with a very international team of people. Good atmosphere amongst colleagues and variety of campaigns on shop floor.

    Cons

    Poor management. Overpromise to clients without really understanding if targets set are realistic.
    You have to do more yourself and manage processes

    Advice to Management

    Act faster. Review why people have been leaving and make some changes.



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