Harte Hanks Reviews | Glassdoor

Harte Hanks Reviews

Updated December 11, 2017
568 reviews

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568 Employee Reviews

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Pros
  • Work/life balance is awesome compared to all other ad agencies in Austin (in 23 reviews)

  • you can work from home as much as you can (in 14 reviews)

Cons
  • Dealing with upper conflicting upper management (in 36 reviews)

  • Doesn't strive to maintain talented folks hence high turnover (in 19 reviews)

More Pros and Cons

  1. "Working at Harte hanks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Austin, TX
    Former Employee - Sales Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    Great Supervisors and Managers, fantastic training, friendly co-workers, food trucks every day, close to major highways.

    Cons

    Strict attendance rules, confusing corporate procedures, occasional non-essential busy-work.

    Advice to Management

    It would help to provide hand-outs pertaining to corporate procedures, such as tracking hours, applying for PTO, attendance procedures, etc.


  2. "HarteHanks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 10 years)

    Pros

    There is an attitude of commitment to the customer and getting the job done.

    Cons

    Workers that do not have a commitment to the customer and getting the job done have a hard time adjusting.

  3. "Avoid like the plague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Austin, TX
    Current Employee - Tech Support Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Some decent supervisors. A few great coworkers. Multiple account options if you don’t like the one you are on. You can get paid.

    Cons

    Just listing a few here.
    Lack of room for advancement
    High turn over
    High school level drama
    Ac is always on and the place is cold
    Lack of accountability by management
    Have a feeling of management only wanting drones
    The pay is sub par
    Nothing special for longevity

    Advice to Management

    Make your employees feel like they are actually wanted vs just a body on the floor. Reward the employees that do good, and penalize the ones who slack off.


  4. Helpful (1)

    "Unethical, inefficient and incompetent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time

    Pros

    - Coffee and sparkling water provided
    - Opportunity to wear many hats and learn different things

    Cons

    - Must watch your back (lots of high school drama)
    - The company sells services to clients they are COMPLETELY unable to do internally. Ex: SEM or SEO. The company doesn't know how to market itself online and is not willing to hire talent to figure it out.
    - Unethical behavior & "trickle down economics" benefiting those who maintain personal relationships with leaders in the organization
    - Disrespectful and unprofessional behavior from senior leaders
    - Poor resource allocation and no focus on employee development
    - Very high turnover rate, LOW employee morale

    Advice to Management

    Change leadership and middle management. Get actual competent people who don't have any previous personal ties with anyone in senior leadership and actually get WORK done. Allocate your funds better. Focus on your employee satisfaction and building your company from inside out. Employee morale is so low, you will never be able to convey success and trust for your clients if your own employees don't believe in your vision.


  5. Helpful (1)

    "Dirty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Harte Hanks (Less than a year)

    Pros

    Quick hiring. You basically get a job offer the same day.

    Cons

    Dirty desks, phones, and computers.


  6. "Dreadful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    They pay on time. They also have AC.

    Cons

    I have nothing but negative memories from HH.

    Advice to Management

    Stop the revolving door bleeding and invest in your people and you won't have such high attrition.


  7. "Call center agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Austin, TX
    Former Employee - Call Center Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    You are paid on time

    Cons

    One mistake and you are gone

    Advice to Management

    None

  8. "Business seems to be headed in a better direction, but still work to be done..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 10 years)

    Pros

    Harte Hanks offers a fairly flexible work schedule.

    Cons

    Lack of career growth opportunities.

    Advice to Management

    More frequent direct communication, vs. email-only.


  9. "Less talk and more work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    - Flexible work hours
    - Decent compensation

    Cons

    -Negative environment
    -Cliquey
    -Lots of whispering
    -Toxic higher up management
    -Upper Management hirers friends who have had no marketing experience at Denver Office
    -Marketing Department has a lot of changes
    -Young marketing department that needs leadership...Leadership is too busy at Happy Hour

    Advice to Management

    Less talk and more work.


  10. "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harte Hanks full-time

    Pros

    Excellent pay & customer service skills

    Cons

    to many negative employees there

    Advice to Management

    na


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