Harte Hanks Reviews | Glassdoor

Harte Hanks Reviews

Updated April 21, 2017
503 reviews

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503 Employee Reviews

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Pros
  • Work/life balance is awesome compared to all other ad agencies in Austin (in 22 reviews)

  • Great flexibility in work from home (in 12 reviews)

Cons
  • PTO doesnt carry over, upper management not engaged with regular folks, high turnover (in 32 reviews)

  • Poor benefits, Most senior management not at onsite locations (in 17 reviews)

More Pros and Cons

  1. Helpful (3)

    "Keep Looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media in Austin, TX
    Former Employee - Social Media in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    They hire anyone. Think about that.

    Cons

    They stop training and allow you to call in, be late, and quit at any moment.


  2. Helpful (2)

    "Third World Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FedEx DotCom French Support in Austin, TX
    Former Employee - FedEx DotCom French Support in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than 3 years)

    Pros

    401K, Health Insurance in general

    Cons

    Bad Management, No promotions within, Favoritism,

    Advice to Management

    Harte Hanks top management is aware of its bad management and bad environment. The company has been bad for the past, at least, 15 years. People come and go; very high turn over.


  3. Helpful (1)

    "Good If Call Centers Are Your Thing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Supervisor in Texarkana, TX
    Former Employee - Production Supervisor in Texarkana, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks full-time (More than a year)

    Pros

    *In House Promotions Made Quickly Upon Recognition
    *Paid Training With a Very Supportive Team
    *Guaranteed Full Time Work Plus Holiday Overtime

    Cons

    *Often Unreasonable Amount Of Work Expected From Supervisors
    *After All The Hours a Supervisor Puts In, An Agent Actually Makes MORE Than a Supervisor
    *Lack Of Respect For The Sheer Amount Of BS Handled On a Daily Basis

    Advice to Management

    Expect to be overworked and underpaid, as per usual with positions like these. If you don't have a life at all (no pets, no kids, no spouse, no friends), this job is PERFECT for you because otherwise it will suck the life out of you.


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  5. "Telephone Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Services Representative in Kansas City, MO
    Former Employee - Telephone Services Representative in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harte Hanks (More than a year)

    Pros

    Flexible about getting time off if needed. Able to get experience doing low level tech help desk without prior experience.

    Cons

    Crowded phone room. Demanding productivity metrics - ie phone calls per hour. time per phone call. Knowledge Base not very organized. Room used to be open floor plan, but walls were put up without ventilation being changed. The rooms really got warm.

    Advice to Management

    Clean the carpets. Improve ventilation in the room.


  6. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Billerica, MA
    Former Employee - Senior Analyst in Billerica, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than 10 years)

    Pros

    Fast paced environment with a great group of people to work with

    Cons

    No flexibility within your work schedule. Long hours. Management kept changing the direction of the company.


  7. "Good for a large company..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Customer Technology Solutions in Columbiana, AL
    Former Employee - Director of Customer Technology Solutions in Columbiana, AL

    I worked at Harte Hanks full-time (More than 5 years)

    Pros

    Large company with lots of services offered; Learn a lot about different technologies and systems

    Cons

    Growth by acquisition meant divided departments; Mentoring and Leadership not a priority

    Advice to Management

    Invest more into your employees


  8. "Customer experience supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Supervisor in Austin, TX
    Current Employee - Support Supervisor in Austin, TX
    Approves of CEO

    I have been working at Harte Hanks (More than 8 years)

    Pros

    Advancement opportunity open at all levels

    Cons

    Loss of company culture with fast Management rotation

    Advice to Management

    Build a strong team that abides by the rules and standards and rebuilds company culture


  9. Helpful (1)

    "customer rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than a year)

    Pros

    Good money, insurance, paid vacations.

    Cons

    Doesn't work with you with schedule.

    Advice to Management

    Listen to your employees.


  10. "Sales Support Applications Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Support Engineer in Dallas, TX
    Current Employee - Applications Support Engineer in Dallas, TX

    I have been working at Harte Hanks (Less than a year)

    Pros

    Flexible Schedule, PTO's, Awesome Colleagues.

    Cons

    Lower pay, Health Benefits not very great for the high cost.


  11. Helpful (2)

    "its okay.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    Laid back, Sometimes.. telexed attendance policy, Ok benefits, great co workers

    Cons

    Micromanaged, high turnover and horrible training, Basically went on the flood with little knowledge.


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