Harvey Nichols Reviews in United Kingdom | Glassdoor

Harvey Nichols UK Reviews

Updated October 7, 2017
64 reviews

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United Kingdom

2.8
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Stacey Cartwright
22 Ratings

64 Employee Reviews

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Pros
  • Decent staff discount over all of the company including hospitality (in 12 reviews)

  • Really friendly staff, good discount and other staff perks, gets busy round christmas (in 8 reviews)

Cons
  • the back of house areas (especially the toilets) are filthy (in 3 reviews)

  • Little to no focus on progression (in 3 reviews)

More Pros and Cons

  1. "Good company, but was better at Knightsbridge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chiswick, England (UK)
    Former Employee - Anonymous Employee in Chiswick, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Harvey Nichols full-time (More than 5 years)

    Pros

    Some great people worked there during my time.

    Cons

    Some departments pay at 'market rate' which in fashion is pretty low.


  2. "Eye roll in to another dimension..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concessions in Edinburgh, Scotland (UK)
    Former Employee - Concessions in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harvey Nichols full-time (Less than a year)

    Pros

    Wholeheartedly agree with the previous review from April.

    Firstly, you absolutely cannot fault the grafters that work in this building - the catering teams, alterations, ops management, VM / display, security, stock movement, the cleaning teams and the concession staff continually picking up the slack. The people make it.

    However (with the exception of the few popular ones), Harvey Nichols managers - what happened that make you such miserable and outwardly rude people? A lot of them reminded me of the kind of kids that get bullied in school - now they seem to be making it their life's mission to "get revenge" by being horrible to everyone. Their reputation precedes them.

    Cons

    Okay, so first of all - I think it's important to point out that unless you are literally Beyoncé, I don't want your signature as much as you don't want to give it. So, to all Senior Managers - please stop acting like we've asked for a spare kidney every time you have to sign a simple piece of paper for us. These are the procedures implemented by the company you work for, so stop taking it out on the staff, when we would far rather avoid this process.

    Basically, if you work on the shop floor and you're a decent person, prepare to be surprised by the rudeness and hostility of this place. At times, I was taken aback at the dismissive way in which I was spoken to and the petty issues being raised. I also found the verbal language to be threatening, on 3 separate occasions - one by 'management' and ironically - one being HR themselves!

    Advice to Management

    You work in retail; we work in retail. There is no hierarchy and therefore, no need to be callous.

    Induction could be consolidated in to one day. Concerned that complete health and safety / fire exit training was covered by a “store orienteering” task. It’s a waste of company resources having to pay for two days of games - when it actually teaches you nothing about the processes and working in the store. Furthermore - why not actually listen to anonymous written feedback at the end of the induction as a way to improve it?

    Cash and till training is appalling - and on several occasions it was noted HN staff would cash up tills long before the end of day. Considering all the concessions have the same opinion, it might be an idea to appoint an (approachable) manager with concession responsibilities.

    Constantly feel like you're having to find Harvey Nichols staff to serve customers and ask them "Hi can you do your job please?" Perhaps instead of sitting behind a computer drinking tea and writing rubbish to area managers (who are on our side and frankly, sick of hearing it), managers could go out and train their own staff - or better still, open all the fitting rooms on the floors so that the staff you are paying to serve customers, are actually doing it.

    With the exception of a few, professionalism of the managers is appalling. Blatantly obvious in some instances that no formal management training has been undertaken - merely glorified sales assistants, with poor conflict resolution and communication skills.

    The person responsible for the SOP’s in the store needs to actually go and spend some time on the shop floor. Maybe a good idea would be a training checklist - or even a manual given to all new starts on processes such as dispatch, alterations - as well as till training and cash up. Ultimately the training falls on concessions and other staff members; with no reward or incentive for doing this.

    Time management - why not log everyone on the same sign in system, the concession sign in sheets make no sense in terms of evacuation safety - as there is no way to log leaving the building?

  3. "Financial Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harvey Nichols full-time

    Pros

    Friendly environment, apportunity to develop your skills

    Cons

    Old accounting system, high staff turnover,


  4. "beauty concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Concierge in London, England (UK)
    Former Employee - Beauty Concierge in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harvey Nichols full-time (More than a year)

    Pros

    fantastic training and and like a big family

    Cons

    I enjoyed everything at harvey nichols

    Advice to Management

    loved working here


  5. "Great when good, Awful with bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    No opinion of CEO

    I worked at Harvey Nichols full-time (More than 5 years)

    Pros

    Discount, colleagues, travel and online,

    Cons

    No autonomy, terrible communication, turnover of staff

    Advice to Management

    Listen to your management, your staff on the floor. They know their business inside out, stop making decisions in the board room


  6. "Style advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Recommends
    Approves of CEO

    I worked at Harvey Nichols part-time (More than 5 years)

    Pros

    In my internship at Harvey Nichols I built incredibly in confidence and communication with others.

    Cons

    There are few cons at Harvey Nichols.


  7. "Invest In Your Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Knightsbridge, England (UK)
    Current Employee - Administrative in Knightsbridge, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Harvey Nichols full-time (More than a year)

    Pros

    Generous Staff Discount
    Travel Card Offer
    Friendly staff and team at the stores, dependent on your department.

    Cons

    Conflicting work politics at work affecting staff progression.
    Little to no focus on progression.

    Advice to Management

    Invest from the bottom up, staff members at the bottom of the food chain are just as ambitious as those higher up. Develop these people and it will be worth it in the long run.

  8. Helpful (2)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Edinburgh, Scotland (UK)
    Former Employee - Sales Consultant in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really easy job as its quite a lot of the time
    Good pay
    The discount is good and can be great for the food court
    Good perks such as discounts else where with your staff card
    Flexible with holidays

    Cons

    So quite you get bored easily
    Very intimidating management who will pull you up on the tiniest things
    Quite a lot of staff members are intimidating and very judgemental, felt like being in high school again


  9. "Good start in retail."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Liverpool, England (UK)
    Former Employee - Anonymous Employee in Liverpool, England (UK)

    I worked at Harvey Nichols part-time (More than a year)

    Pros

    Great environment and well structured company. Decent staff discount over all of the company including hospitality. Good place to work if interested in fashion

    Cons

    Not much room for progression. It's better to get your experience and move on to better opportunities.

    Advice to Management

    Members of the management team across multiple departments lack drive and organisation skills


  10. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Leeds, England (UK)
    Former Employee - Assistant Manager in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harvey Nichols (More than 8 years)

    Pros

    Discount, pride in where worked.

    Cons

    Pay is not worth the amount of work which is put in. Higher management make lower staff feel worthless. Internal promotion is on favouritism. Lower management do not get time back and are expected to work over 45+ hours a week.

    Advice to Management

    Respect staff more. Create a nice working enviroment once again. Happy staff means happy customers.


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