Harvey Nichols Reviews in United Kingdom | Glassdoor

Harvey Nichols UK Reviews

Updated March 20, 2017
69 reviews

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United Kingdom

3.2
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Stacey Cartwright
21 Ratings

69 Employee Reviews

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Pros
Cons
  • the HR department is not capable at all that employed some staffs who know nothing about fashion and dressed strangely (in 3 reviews)

  • Facilities are absolutely terrible, dirt, dust cold for back of house staff (in 2 reviews)

More Pros and Cons

  1. "Fabulous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Cashier in Knightsbridge, England (UK)
    Former Employee - Head Cashier in Knightsbridge, England (UK)
    Recommends

    I worked at Harvey Nichols full-time (More than 10 years)

    Pros

    It was brilliant working working at Harvey Nichols. No 2 days were ever the same.

    Cons

    At the time for me - working sundays.

    Advice to Management

    I started as a chef and worked my way to head cashier and floor manager of the 5th Flr Foodmarket.


  2. "Could do better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly staff; most were understanding that its tough for the first few shifts and were great at helping if you were unsure of anything.
    My department managers were good, and HR are always good and check up with you with reviews which is great.

    Cons

    Thrown in at the deep end on first day - no training on a busy Saturday!
    There's not really much benefits; you're paid on a minimum wage and at weekends are completely rushed off your feet - not worth it.

    Advice to Management

    Managers in my department were good and easy going - others in similar departments thought way too highly of themselves and were unbelievably pretentious.


  3. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Edinburgh, Scotland (UK)
    Former Employee - Sales Consultant in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Harvey Nichols part-time

    Pros

    Heavily focuses on customer service, good management structure, good staff benefits

    Cons

    Can be excessively strict, Not much interdepartmental bonding


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Product marketing executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Marketing Executive
    Current Employee - Product Marketing Executive
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Harvey Nichols full-time (Less than a year)

    Pros

    Benefits, team, work/life balance good

    Cons

    Lack of pay, location (chiswick)


  6. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Strong Brand
    -great locations and benefits
    -good employee engagement

    Cons

    - no clear career path


  7. "Not all that glitters is gold"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harvey Nichols full-time (More than a year)

    Pros

    Discount on beauty and discount your department
    Induction day was fun, really preps you for the store
    Security is great,store is well protected
    Get to meet lots of people from different departments

    Cons

    The people were cliquey
    They used you if you was new
    Some people were not friendly, had to beg them
    They made you work all the crazy days and hours

    Advice to Management

    N/a

    Harvey Nichols Response

    Feb 2, 2017 – Group Talent Manager

    Thank you for posting. I hope you passed this to your line manager. It is disappointing to hear that you didn't feel welcomed. Should you wish to follow this up please contact me directly.


  8. "Stylist assistant"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harvey Nichols full-time

    Pros

    good team, in the beginning

    Cons

    a lot of not professional people in there... very rude
    a lot of "wizzles"

    Advice to Management

    please increase salaries


  9. "Disaster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Edinburgh, Scotland (UK)
    Former Employee - Sales Consultant in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Harvey Nichols part-time (Less than a year)

    Pros

    Good discounts might be the only benefit to work there.

    Cons

    -Obviously some of the staffs are full-time and are not as rich as some part-time students, they would be mean and jealous, being sarcastic finally make us feel uncomfortable.
    -Most of staffs are nice, but some of the managers are very cocky, especially one of the manager from concession in Edinburgh, she likes to say "I am the manager, I of course know more than you!" Which is so rude.
    -The company do not trust you if you were sick! They will investigate you and doubt you, my manager said"if you were not sick, don't call yourself sick!" Which is so uncomfortable.
    -If you were less experienced, people will use you to do something that not earn commissions and you will never reached the target unless you realize that.
    -the HR department is not capable at all that employed some staffs who know nothing about fashion and dressed strangely.
    -If you bought a lot, the HR department will judge you and doubt if you are re-selling them, which is ridiculous. The whole company is lack of trust.
    -staffs who stayed longer than you always feel themselves are managers and make you listen to them.
    -Edinburgh store is always so quite like empty except the sales peak, so it is so boring everyday.

    Advice to Management

    Please trust your employees and listen to their thoughts. Finally be careful for you Human Resources department which is sucks in employing.

    Harvey Nichols Response

    Feb 2, 2017 – Group Talent Manager

    Thank you for posting. I have read your review and have passed this onto the HR team in Edinburgh. If you wish to follow this up further please do not hesitate to contact me directly.


  10. "Did not feel supported by Harvey Nichols Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Edinburgh, Scotland (UK)
    Former Employee - Sales Advisor in Edinburgh, Scotland (UK)
    Doesn't Recommend

    I worked at Harvey Nichols part-time (Less than a year)

    Pros

    I worked with some very nice co-workers, the discount was good especially on food!

    Cons

    I actually worked in a concession within HN and went to the HN senior staff with an issue that included a HN sales assistant. I felt really unsupported by the management and as if they were not taking me seriously, just humouring me and then taking the side of 'one of their own'. I left quickly after. I also felt that the sales floor had quite a nasty competitive edge at times, with high sales targets and a negative tense atmosphere. I also didn't like the amount of fur that was sold, fox, rabbit in kids wear etc... it is just not necessary with the quality of faux fur today.

    Advice to Management

    To take more time team building across all staff, not only in sales cliques. To concentrate a lot more on aiming for amazing customer service rather than high sales targets. To treat all staff the same, even if they are part time or working on a concession.


  11. "It's alright but can be absolutely awful and terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales Consultant in Knightsbridge, England (UK)
    Current Contractor - Sales Consultant in Knightsbridge, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Harvey Nichols as a contractor (Less than a year)

    Pros

    40% discount across the store...that's about it
    Sometimes it's quiet in the store
    Free food at the end of the day

    Cons

    Awful management
    Managers overreact at the smallest things
    Get treated like rubbish
    Terrible pay for all the things you do
    Relatively boring
    Managers are rude
    Managers are selfish and unhelpful
    Managers are ungrateful

    Advice to Management

    Don't overreact about the small things, be less selfish, be kinder, more thoughtful, more helpful, less rude, less ungrateful... and just be there and not disappear with things get busy!



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