HauteLook Reviews | Glassdoor

HauteLook Reviews

Updated April 25, 2017
18 reviews

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Terry Boyle
4 Ratings

18 Employee Reviews

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Pros
  • Cool Environment and you can work from home or in office (in 14 reviews)

  • Very professional, yet chill and fun work environment that will push you to learn new things (in 15 reviews)

Cons
  • I was on the copy team and I never have seen such a high turnover rate before (in 11 reviews)

  • Low pay, well below industry standards (in 10 reviews)

More Pros and Cons

  1. Helpful (2)

    "Growing pains ensure this company has a hard time retaining talent"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend

    Pros

    Fast growing company with more stability than other flash sale sites like it
    Free cupcakes
    Normal 9-6 schedule

    Cons

    Salaries are not competitive with industry standards
    Promotions are based on personal relationships rather than merit
    Performance review process a joke
    Extremely high turnover means that the longer term employees are the least competent
    Young workforce means that employees are often inmature and inappropriate, without intervention from management or HR
    Very few opportunities for growth or development
    Very little vacation time- in order to have a vacation many employees take unpaid days
    Next to no variety - you'll be working on the same projects day in and day out

    Advice to Management

    Beef up your HR department to effectively recruit, retain and support higher quality talent


  2. Helpful (1)

    "They internalize top level consultants to save money then throw them away when the job is done"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Staff in Los Angeles, CA
    Current Employee - IT Staff in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Exciting, fast growing company with a lot of fun, energetic young people. Lots of opportunity for advancement. Central downtown location.

    Cons

    HR is heartless. Think Catbert the Evil Director of HR from Dilbert. Not really funny. They hire the best and the brightest to solve really tough problems, don't listen to them, then when the job is finally done, they lay them off and try to make it seem like their fault. Watch out!

    Advice to Management

    Start caring about your people and the bottom line will improve not the other way around. Read some management books: People are your greatest asset,


  3. Helpful (7)

    "An real review rather than a Hautelook social media post"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Worker in Los Angeles, CA
    Current Employee - IT Worker in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at HauteLook full-time (More than 3 years)

    Pros

    Casual dress code and formerly flexible hours

    Cons

    Pay is 25%-30% below market. They claim to be a startup after 6 years and act like employees are a dime a dozen.

    Advice to Management

    Pointless meetings, 3 managers for every technically skilled worker, multiple solutions for every problem which is confusing, technical expertise and advice is pushed back or completely disregarded, the org chart has more chiefs than Indians, the IT Department hires from outside rather than promoting from within and the few who are promoted are promoted based on their ability to kiss ass rather than their technical expertise and accomplishments. They don't recognize true talent, or worse they are threatened by it and attempt to discount it.


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  5. Helpful (2)

    "Worst company ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    HauteLook discount and Nordstrom employee discount

    Cons

    Worst managed company every, people leaving constantly, poor culture of gossip and sabotage.

    Advice to Management

    Invest in people development. Hold senior managers accountable for their actions.


  6. Helpful (6)

    "WORST PLACE EVER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Care Representative in Los Angeles, CA
    Current Employee - Member Care Representative in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HauteLook full-time (Less than a year)

    Pros

    In this economy its good to have a job, and a discount at nordstrom doesn't hurt

    Cons

    The sales platform, the constant stupidity and nothing ever working right. management is absolutely useless and the pay is an insult for all the work and pressure they put on you. Management is a joke, they're all immature, its like being in school again, they play favorites and don't value those that work hard.

    Advice to Management

    Hire ADULTS! Immature children are in charge and it shows. Catty, gossiping, backstabbing, unprofessional, unable to properly communicate on an adult level. Most ridiculous place ever!


  7. Helpful (1)

    "what a NIGHTMARE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HauteLook as a contractor (More than a year)

    Pros

    Work at home option, flexible schedule

    Cons

    Pay, communication, leadership, training, favoritism

    Advice to Management

    With 10 years of customer service support you could say I've been around the block. Congratulations! Hautelook! You are by far the worst employers I have ever worked for. Management is so lazy, they constantly send you emails and instant messages to "push through" and to handle your calls and/or chats more efficiently aka FASTER. I can say this is the only place where a Supervisor has seen the boat sink and never attempted to help by hopping on and physically helping out. Training consists of videos with outdated procedures. The communication is laughable. The policies should basically not exist because everyone understands them differently. Quantity over quality is the only way to meet you quotas. You are expected to handle 10 chats/emails/calls per hour. People who take chats take 3 at a time, imagine that! 3 people complaining about how they received the wrong item, that their package was lost or that for the third time they have received the wrong order and they expect these chats to last less than 12 minutes. In order to be a perfect employee you must handle 16 plus contacts. NO WAY. They also have this tiny group they call Help Desk they are the worst little cluster of condescending human beings. This place just blew until it couldn't blow anymore.


  8. Helpful (9)

    "Everyone is dissatisfied, high turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HauteLook full-time (Less than a year)

    Pros

    You can wear whatever you want? Discount of course...free parking.

    Cons

    Everyone is attracted to HauteLook now because they see "Nordstrom", but internally HL is a mess. Turnover is insane, there is no growth opportunity even though you're led to believe that in the interview process (among many other false promises), and everyone is paid SO far below market rate it's a joke. Everyone openly talks about how dissatisfied they are and that they are looking for new jobs, but no one in management or HR notices or cares. If you slack off and are incompetent, chances are you'll get promoted, while 30 intelligent employees will walk out the door in one week to better jobs with better pay, and their managers are left scratching their heads wondering why.

    Advice to Management

    Listen to your employees and do something about all of the problems instead of thinking they are going to disappear. If you treat your employees like they are disposable, they'll leave. Earn the respect of your coworkers and direct reports by working hard to actually live up to the title and inflated compensation you're given. You can't blame your problems on being a "start-up" 8 years after your inception, 800 employees, and a Nordstrom acquisition later... take responsibility.


  9. "Nothing nice to say"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HauteLook full-time (More than a year)

    Pros

    having a job, benefits and being able to work from home. Met some good people along the way as well.

    Cons

    There is always something wrong or broken, hugely disorganized, consistently taking on more than they can chew, and "management" is comical at best. Pay is extremely low as well.

    Advice to Management

    Hire based on merit, not who brown noses, stop being cliquish and catty, grow up, and stop condescending people. Not everyone is an idiot that can't read.


  10. Helpful (1)

    "Staff Photographer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Photographer in Culver City, CA
    Former Employee - Staff Photographer in Culver City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nordstrom discount / something to do / learned what I am capable of dealing with.

    Cons

    This place is a toxic environment. The HR department is completely screwed up and management will pit people against each other to get their agenda accomplished. There is no problem solving or common sense and the person who schedules the lines intentionally overbooks the studios for no reason! They will promote people based on cliques or "test" people out promising a promotion over and over again when they have no budget for them then return them to their original position when they are done.
    As a photographer this place is way below industry standards when it comes to respect and creativity. The pay is laughable, and the amount of stress and hours in return... NOT WORTH IT.

    Advice to Management

    Grow up. Learn some human decency. Do what you say you are going to do and just be honest & straightforward with your teams.


  11. Helpful (3)

    "Disgusting place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Care Representative in Northridge, CA
    Former Employee - Member Care Representative in Northridge, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HauteLook (More than a year)

    Pros

    Nordstrom discount

    That's about it

    Cons

    This company is BY FAR the WORST. work here for MONEY ONLY. Nothing more.

    Favoritism level HIGH
    SUPER LOW PAY

    Advice to Management

    If you're going to use favoritism, at least train the idiots you promote to know their job


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