Hawaiian Telcom Consumer Sales Representative Reviews

Updated Feb 24, 2016

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2.4
32%
Recommend to a Friend
Hawaiian Telcom President and General Manager John Komeiji (no image)
John Komeiji
0 Rating
  1. Helpful (3)

    "benefits an pay are wonderful for hawaii... BUT"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consumer Sales Representative 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    benefits an pay are wonderful When we can offer service is great

    Cons

    Management plays favorites and has no problem showing it Training is horrible an inconsistent Management takes no responsibility for poor training they blame the reps for "not listening" or "not being able to adjust to change" Forced OT have to stay till calls are cleared even if you have something to do and your shift is over CRM is full of errors and problems The right hand is not communicating with the left and cust blame the "cust service"

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  2. "Great Pay & Benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Consumer Sales in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom for more than 5 years

    Pros

    They pay a solid hourly rate plus commissions & bonuses for sales. Awesome medical benefits, more-than average vacation, union so you have job security. Lots of really nice people to work with, potential to move up if you are so inclined.

    Cons

    The systems are very outdated to work with on a daily basis, very slow, crash often. Not much communication between departments. Call Center reps talk to angry/upset people and get yelled at for problems that another rep created. There is not much accountability if you make a mistake, so you end up cleaning up after other reps. Management can be disconnected.

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  3. Helpful (5)

    "Horrible, horrible, company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consumer Sales Representative in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time for less than a year

    Pros

    pay and benefits are great. If you can survive initial probationary period, extremely strong union. On-site cafeteria and gym.

    Cons

    Training program very inadequate. After completing initial training period you will find much of the information you were taught is wrong and will be reprimanded for YOUR "errors". Management and leads are rarely available and when they are you will often get conflicting responses. Management does not care about employees and does not take accountability for their errors. Buck passing very common. Company systems are extremely inefficient/inadequate and often results in customer facing issues which you will be responsible to correct. Inadequately staffed for technical support positions which results in long hold times and irate customers. Corporate culture feels like high school. It often feels like management didn''t care if you're a good employee and perform your job, only if they liked you. Favortism very prevalent. Employee churn very high due to job dissatisfaction. Most employees will agree that they dislike working there but tolerate it for the pay.

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