Hawaiian Telcom Reviews in Honolulu, HI | Glassdoor

Hawaiian Telcom Honolulu Reviews

Updated May 1, 2017
35 reviews

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Honolulu, HI

2.6
Star Star Star Star Star
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Scott K. Barber
7 Ratings

35 Employee Reviews

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Pros
  • Great, competitive pay and benefits (in 4 reviews)

  • Lots of really nice people to work with, potential to move up if you are so inclined (in 3 reviews)

Cons
  • The problem is middle and upper management; mostly the former (in 4 reviews)

  • Stressful wok environment, not a 9-5 job, expect overtime (in 2 reviews)

More Pros and Cons

  1. "Great Place to Work, for the most part"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hawaiian Telcom full-time (More than 10 years)

    Pros

    Great benefits, awesome people, variety of job positions.

    Cons

    More reactive than proactive due to limited budget. Most projects than employees to handle.


  2. "Great people with struggling vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time (More than 8 years)

    Pros

    People are great. Culture at times can be family oriented.

    Cons

    Upper management has a lack of vision and moves very slow towards changes.

    Advice to Management

    Needs to learn to take measured risks quickly before opportunities disappear.

  3. "Needs 21st century management mindset"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor Customer Contact in Honolulu, HI
    Former Employee - Supervisor Customer Contact in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time (More than 3 years)

    Pros

    Located in Hawaii
    Aloha Spirit , but doesn't drive growth
    Small company feel
    Casual environment
    Not stressful
    Nice people
    History

    Cons

    Unwillingness to reinvest in the company (its all about shareholders)
    Old school company - doesn't want to invest in new technology
    Low employee moral
    Lack of training
    Not backfilling positions and loading roles on existing employees
    Leadership working in plush offices whiles employees languish in dilapidated, mould work areas
    No long term strategic growth plan, just short term bandaid solutions
    Flying blind -no insights

    Advice to Management

    Invest in your people, give them modern tools and technology to succeed.

    Adopt modern tools, skill sets that drives growth

    Don't take employees for granted because they have few job options

    Stop operating with a limited local mindset - the world is a global village. Most of your customers are global citizens and not just local Hawaiians.

    Invest in modern day Business intelligence tools


  4. "Hawaiian Telcom - We Go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hawaiian Telcom full-time (More than 8 years)

    Pros

    Very energetic team culture pushing the company from a historical phone company to an integrated technology enterprise.

    Cons

    Lots of moving pieces and many projects running simultaneously.


  5. "Bad place for many reasons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Honolulu, HI
    Former Employee - Systems Engineer in Honolulu, HI
    Neutral Outlook
    Disapproves of CEO

    I worked at Hawaiian Telcom full-time (More than 3 years)

    Pros

    Only pro is the possibility that the work is steady.

    Cons

    Dysfunctional, finger pointing, incompetent and unhelpful management

    Advice to Management

    Act like a real business. This place needs leadership. Especially in the sales and systems engineering division. Mostly the leadership lacks competence from the highest levels on down. Having management that does not have a clue as to how the job needs to be done is not helpful. Stop finger-painting. Turn over is high. Very sad place, morale is low management is feckless. Glad I am out!


  6. "eNOC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    Great team and 24/7 center so shifts are flexible

    Cons

    Not everyone up to par

    Advice to Management

    Better training


  7. "Residential Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hawaii (HI) Redidential Service Representative in Honolulu, HI
    Former Employee - Hawaii (HI) Redidential Service Representative in Honolulu, HI
    Recommends
    Neutral Outlook

    I worked at Hawaiian Telcom part-time (More than 10 years)

    Pros

    Good pay, good atmosphere, hard-working

    Cons

    Sales, high stress, not appreciated @ times

    Advice to Management

    Always encourage the guy @ the bottom

  8. Helpful (1)

    "Customer CARE (T1 Call Center)"

    Star Star Star Star Star
    • Work/Life Balance
    Former Employee - Customer CARE Support Agent in Honolulu, HI
    Former Employee - Customer CARE Support Agent in Honolulu, HI
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers, trainers, and supervisors are nice.

    Pay is avg, it's unionized.

    Cons

    The information systems/ticketing systems that you will be working with are fragmented, outdated, and inefficient. To look up a customer in their system you have to search for him multiple times across different tools and databases just to get a more complete profile. Keep in mind that the supervisors put emphasis on quick calls to make good stats, but the system wastes your time. There's an attempt to unify everything through a dashboard but if the service goes down--which it has before, you will need to resort to the old methods.

    The people in other service departments can be terrible. Some report you for wasting a few minutes of their time, yet they always ask for our help.

    Then there is the nature of the work. You have to have thick skin and patience to deal with masses of upset/stupid customers.

    Expect overtime. You will learn to hate the rain.

    Parking in downtown is nonexistent and can be a big con for some.


  9. "Good company, but slow to innovate and adapt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer CARE Support Agent in Honolulu, HI
    Former Employee - Customer CARE Support Agent in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time (Less than a year)

    Pros

    Hawaiian Telcom has a very strong career path if you get your foot in the door. You can easily move up within in the company if you're willing to learn, put up with the politics, and devote your career to the company. The pay is great and it has a strong union for hourly employees.

    Cons

    One of my biggest gripes working here was the lack of employee training. Being a telecommunications company you would think (especially those in the technical support department), would have a lot more training and knowledge on how to support the products HiTel offers.

    Advice to Management

    Invest more in your employees to advance their knowledge of your products, and the technology behind them


  10. Helpful (2)

    "Great Company but with limited budgets and limited IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technologies in Honolulu, HI
    Current Employee - Information Technologies in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time (More than 10 years)

    Pros

    Family friendly with lots of flexible hours. Management pretty much leaves you alone if you do your work and keep out of trouble. If you are a self-motivated worker with self directed drives and objectives, this company is for you. If you require lots of training and direction, this company is not for you.

    Cons

    There is no money to improve existing technology and facilities. We are using technology that can be found in historical museums. Some toilet facilities at HQ hasn't been fixed for over 6-months since there is no money to repair them. When asked when basic facilities will be fixed, there is no straight definite answer. Just to use the toilet may require going to a different floor. Some public beach facilities are better.

    Advice to Management

    Listen to the front line people instead of direct reports. The direct reports can give a really different story than the people working the front lines. Keep up the employee surveys since that will give a better picture on how to improve the company in the long run.


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