Hawaiian Telcom Reviews | Glassdoor

Hawaiian Telcom Reviews

Updated March 10, 2017
49 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Scott K. Barber
7 Ratings

49 Employee Reviews

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  1. "Hawaiian Telcom - We Go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hawaiian Telcom full-time (More than 8 years)

    Pros

    Very energetic team culture pushing the company from a historical phone company to an integrated technology enterprise.

    Cons

    Lots of moving pieces and many projects running simultaneously.


  2. Helpful (1)

    "Good employer"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hawaiian Telcom full-time

    Pros

    Good people work for this company.

    Cons

    Too much red tape to get things accomplished.

    Advice to Management

    *


  3. "eNOC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    Great team and 24/7 center so shifts are flexible

    Cons

    Not everyone up to par

    Advice to Management

    Better training


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hawaiian Telcom full-time

    Pros

    Interesting work in the B2C sector with many opportunities to learn and grow. Supportive team environment that allowed for career development and future opportunities within the company as well as in other markets.

    Cons

    Limited potential for bonus or other compensation package enhancements in the lower management levels, no parking onsite for majority of staff - closest parking is a downtown garage with monthly fee (approx $180)

    Advice to Management

    Continue to recruit talent that is willing to support more involvement between marketing and customer service/experience, corporate communications and sales team.


  6. "Residential Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hawaii (HI) Redidential Service Representative in Honolulu, HI
    Former Employee - Hawaii (HI) Redidential Service Representative in Honolulu, HI
    Recommends
    Neutral Outlook

    I worked at Hawaiian Telcom part-time (More than 10 years)

    Pros

    Good pay, good atmosphere, hard-working

    Cons

    Sales, high stress, not appreciated @ times

    Advice to Management

    Always encourage the guy @ the bottom


  7. "Systems Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Hawaiian Telcom full-time

    Pros

    Competitive salary, great benefits and training.

    Cons

    No stock/option employee purchase program.

    Advice to Management

    Value your employees.


  8. Helpful (2)

    "benefits an pay are wonderful for hawaii... BUT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Sales Representative
    Current Employee - Consumer Sales Representative
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    benefits an pay are wonderful
    When we can offer service is great

    Cons

    Management plays favorites and has no problem showing it
    Training is horrible an inconsistent
    Management takes no responsibility for poor training they blame the reps for "not listening" or "not being able to adjust to change"
    Forced OT have to stay till calls are cleared even if you have something to do and your shift is over
    CRM is full of errors and problems
    The right hand is not communicating with the left and cust blame the "cust service"

    Advice to Management

    Stop playing favorites and helping some but not others, stop hanging out with lower level employees that looks like favoritism. Don't get annoyed when your reps ask you for help that is your job. and we would need so much help if we were trained properly.


  9. Helpful (1)

    "Customer CARE (T1 Call Center)"

    Star Star Star Star Star
    • Work/Life Balance
    Former Employee - Customer CARE Support Agent in Honolulu, HI
    Former Employee - Customer CARE Support Agent in Honolulu, HI
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers, trainers, and supervisors are nice.

    Pay is avg, it's unionized.

    Cons

    The information systems/ticketing systems that you will be working with are fragmented, outdated, and inefficient. To look up a customer in their system you have to search for him multiple times across different tools and databases just to get a more complete profile. Keep in mind that the supervisors put emphasis on quick calls to make good stats, but the system wastes your time. There's an attempt to unify everything through a dashboard but if the service goes down--which it has before, you will need to resort to the old methods.

    The people in other service departments can be terrible. Some report you for wasting a few minutes of their time, yet they always ask for our help.

    Then there is the nature of the work. You have to have thick skin and patience to deal with masses of upset/stupid customers.

    Expect overtime. You will learn to hate the rain.

    Parking in downtown is nonexistent and can be a big con for some.


  10. "Good company, but slow to innovate and adapt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer CARE Support Agent in Honolulu, HI
    Former Employee - Customer CARE Support Agent in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time (Less than a year)

    Pros

    Hawaiian Telcom has a very strong career path if you get your foot in the door. You can easily move up within in the company if you're willing to learn, put up with the politics, and devote your career to the company. The pay is great and it has a strong union for hourly employees.

    Cons

    One of my biggest gripes working here was the lack of employee training. Being a telecommunications company you would think (especially those in the technical support department), would have a lot more training and knowledge on how to support the products HiTel offers.

    Advice to Management

    Invest more in your employees to advance their knowledge of your products, and the technology behind them


  11. Helpful (1)

    ""It's just the culture here""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waipahu, HI
    Current Employee - Anonymous Employee in Waipahu, HI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hawaiian Telcom full-time (More than a year)

    Pros

    The majority of the people you'll interact with at the working level are GREAT and know how to get things done, even if they're not sure why Mid through Upper Management wants it done in the first place!

    Cons

    Middle-Upper Management know what the issues are, but the power struggle between all of them will not allow for positive changes to be made for the benefit of the company as a whole.

    Advice to Management

    Stop just talking about making changes and make some! The only reason the employee sat scores where as high as they where, which isn't all that high overall, is because you gave people HOPE things would change. PLEASE follow though with them this time!!!



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