Hawaiian Telcom Reviews

Updated Apr 24, 2020

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2.9
51%
Recommend to a Friend
100%
Approve of CEO
Hawaiian Telcom President and General Manager John Komeiji (no image)
John Komeiji
3 Ratings
Pros
Cons
  • "The problem is middle and upper management; mostly the former(in 4 reviews)

  • "It is located in downtown and parking as well as the commute can be costly(in 3 reviews)

More Pros and Cons
  1. "Hawaiian Telecom is a great company that cares as much about their employees as they do about their customers."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hawaiian Telcom full-time for less than a year

    Pros

    This company values it's employee's. It shows in management, pay, and ultimately benefits the company as a whole.

    Cons

    It is located in downtown and parking as well as the commute can be costly.

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  2. "HT"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager 
    Doesn't Recommend
    Neutral Outlook

    I worked at Hawaiian Telcom full-time for more than 3 years

    Pros

    Family atmosphere, good pay and benefits.

    Cons

    Old, stale and struggling to keep up with the competition.

  3. "Good local company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in Honolulu, HI
    Doesn't Recommend
    Negative Outlook

    I worked at Hawaiian Telcom full-time for more than 5 years

    Pros

    challenging work and good atmosphere

    Cons

    slow to adapt to competition

  4. "Extremely Poor Communication"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Non-Management 
    Doesn't Recommend
    Negative Outlook

    I have been working at Hawaiian Telcom full-time for more than 3 years

    Pros

    Benefits are the only reason I stay.

    Cons

    Poor management and zero communication. Employees are treated pretty badly.

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  5. "Affiliate Services Support Representative"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    Good career opportunities. Well Paid.

    Cons

    Sometimes required to work mandatory overtime.

  6. "It is what you make it"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time

    Pros

    Sales and call centers are difficult and it is a high stress environment, but can also be a very fun environment. The pay is very good for an entry level position and benefits are amazing.

    Cons

    Always changing and high expections from management.

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  7. "Great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Hawaiian Telcom full-time

    Pros

    Enjoyed the experience in Hawaii. Always happy to promote internally.

    Cons

    Sometimes tough working alongside union departments.

  8. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hawaiian Telcom full-time for less than a year

    Pros

    I worked at Hawaiian Telcom almost six years and would say that its an overall great place to work. Great people who care about one another and there customers.

    Cons

    Additional capital to invest in infrastructure and systems would be helpful to better compete.

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  9. Helpful (1)

    "One of the Best Places to Work in Hawaii"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Professional Peon in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time for more than 10 years

    Pros

    One of the best places to work in the islands. Being that some of the senior management teams has been replaced with (hopefully) something better, there is blue skies ahead for this company. With the most recent merger of Cincinnati Bell, there should be an influx of cash to help the company grow. With a personality fit of Cincinnati Bell and Hawaiian Telcom, the unified force will be a strong competitor to Spectrum. They too, have been acquired by a mainland company, so them complaining about Hawaiian Telcom being owned by a mainland company is a moot point.

    Cons

    Some departments still have politics so thick, you can't even get your work done or feel the breeze of the air conditioning. Most of the day is spent fighting internally, so that nothing gets done.

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  10. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Network Engineer in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time for more than a year

    Pros

    They take care of their own, and promote from within.

    Cons

    Actual product services is pretty bad. Especially after hour calls. Terrible.

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Found 71 reviews