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    Hawaiian Telcom Reviews

    Updated September 15, 2018
    64 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    John Komeiji
    2 Ratings

    64 Employee Reviews

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    Pros

    • "Medical and 401k matching benefits are great" (in 5 reviews)

    • "Great, competitive pay and benefits" (in 4 reviews)

    Cons

    • "The problem is middle and upper management; mostly the former" (in 4 reviews)

    • "There is no training program for management, only for hourly" (in 2 reviews)

    More Pros and Cons

    1. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Network Engineer in Honolulu, HI
      Former Employee - Network Engineer in Honolulu, HI
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Hawaiian Telcom full-time (More than a year)

      Pros

      They take care of their own, and promote from within.

      Cons

      Actual product services is pretty bad. Especially after hour calls. Terrible.

      Advice to Management

      Learn to deal with the union better.

    2. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Honolulu, HI
      Former Employee - Anonymous Employee in Honolulu, HI
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Hawaiian Telcom full-time (Less than a year)

      Pros

      I worked at Hawaiian Telcom almost six years and would say that its an overall great place to work. Great people who care about one another and there customers.

      Cons

      Additional capital to invest in infrastructure and systems would be helpful to better compete.

      Advice to Management

      Keep up the good work.

      3. Join the Hawaiian Telcom team
      See Our Latest Jobs

    3. "One of the Best Places to Work in Hawaii"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Professional Peon in Honolulu, HI
      Current Employee - Professional Peon in Honolulu, HI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hawaiian Telcom full-time (More than 10 years)

      Pros

      One of the best places to work in the islands. Being that some of the senior management teams has been replaced with (hopefully) something better, there is blue skies ahead for this company. With the most recent merger of Cincinnati Bell, there should be an influx of cash to help the company grow. With a personality fit of Cincinnati Bell and Hawaiian Telcom, the unified force will be a strong competitor to Spectrum. They too, have been acquired by a mainland company, so them complaining about Hawaiian Telcom being owned by a mainland company is a moot point.

      Cons

      Some departments still have politics so thick, you can't even get your work done or feel the breeze of the air conditioning. Most of the day is spent fighting internally, so that nothing gets done.

      Advice to Management

      Continue to get rid of those that really are dead weight to the company and really doesn't care if the company succeeds or not. Removing a few of the previous top brass is a great start. Being that most of the dead weight of the previous senior management is gone, and putting John K at the top is a great change to help the company grow. John is a great leader and he can do great things to the new CB/HT company. Glad to have him at the top. He can make big changes and be a positive influence to help the company grow. John should continue to recognize those people that help the company grow from the very bottom to the very top. Sometimes, it's the small little guy that with the small title that really makes the difference. John should continue to recognize everybody that does a great job! It is within John's personality to recognize everybody, no matter how small the position or how tiny the title. Glad to have him on board! Go John!

    4. "Hawaiian Telcom"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Network Specialist in Honolulu, HI
      Former Employee - Network Specialist in Honolulu, HI
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Hawaiian Telcom full-time (More than 5 years)

      Pros

      Coworkers were great and benefits are good. Company is large and stable.

      Cons

      As with any large company departments act as competitors

    5. "Mana"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hawaiian Telcom full-time (More than 3 years)

      Pros

      - If you get into the right department your co workers are amazing and work together to meet goals.
      - Benefits are great
      - Advancement is easy if you show drive and are willing to learn

      Cons

      The mentality of "not my job" is alive and well in certain departments.

      Advice to Management

      We are going in the right direction please keep it up.

    6. "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Hawaiian Telcom full-time

      Pros

      For the most part you feel like you're part of a family

      Cons

      When there's tension in the air, you can feel it

    7. "Great place to work if you want your soul crushed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Hawaiian Telcom full-time

      Pros

      Your in Hawaii, enjoy it.

      Cons

      Management is clueless and not very smart.

      Advice to Management

      Lay yourself off.

    8. "Ok job, salary too low for Hawaii"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Zone Tech I in Honolulu, HI
      Current Employee - Customer Zone Tech I in Honolulu, HI
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Hawaiian Telcom full-time (More than 5 years)

      Pros

      Challenging job, good benefits. Low cost medical and dental coverage for the family. Better pay scale than most companies in Hawaii.

      Cons

      The Salary is too low for Hawaii’s cost of living. The work is challenging, but climate is just right in Hawaii.

      Advice to Management

      Please have respect for your employees . Then the employees will respect you.

    9. "Good Company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Hawaiian Telcom full-time

      Pros

      Great Company to work for

      Cons

      More training programs needed for internal processes

      Advice to Management

      fix the things that are costing the company unneccesary labor

    10. "Good Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Hawaiian Telcom full-time

      Pros

      Company cares about customers and employees.

      Cons

      Can be a challenge to navigate across many teams to accomplish goals.

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