Hawaiian Telcom Reviews | Glassdoor

Hawaiian Telcom Reviews

Updated August 17, 2017
55 reviews

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2.8
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Scott K. Barber
11 Ratings

55 Employee Reviews

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Pros
  • Great, competitive pay and benefits (in 4 reviews)

  • There are some very talented and hard working top-tier employees - it's what keeps HT functioning (in 2 reviews)

Cons
  • The problem is middle and upper management; mostly the former (in 4 reviews)

  • No training, no reimbursement for certifications, no seminars, absolutely nothing (in 2 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hawaiian Telcom full-time

    Pros

    Company cares about customers and employees.

    Cons

    Can be a challenge to navigate across many teams to accomplish goals.


  2. Helpful (1)

    "Lack of growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    Pros

    The employees are like family.

    Cons

    There is no training program for management, only for hourly. This hinders efficiency as employees have to learn the ropes on their own.

    Advice to Management

    Develop a training program so that employees don't have to rely on one another for process questions & answers. On the job training is not the answer.

    Develop a mentoring and advancement program. A lot of employees have outgrown their current positions but don't get recognized. Management continues to advance the inexperienced and wonder why the bottom line grows at a slow pace.

  3. "Great Place to Work, for the most part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hawaiian Telcom full-time (More than 10 years)

    Pros

    Great benefits, awesome people, variety of job positions.

    Cons

    More reactive than proactive due to limited budget. Most projects than employees to handle.


  4. Helpful (1)

    "Great people with struggling vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time (More than 8 years)

    Pros

    People are great. Culture at times can be family oriented.

    Cons

    Upper management has a lack of vision and moves very slow towards changes.

    Advice to Management

    Needs to learn to take measured risks quickly before opportunities disappear.


  5. Helpful (1)

    "Sinking Slowly Into the Pacific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    Great, competitive pay and benefits.

    Cons

    Some practices were unethical in the areas of hiring/firing, and expense accounting. People are moved into positions because they are friends of the hiring manager, not because they have skills. Finance would habitually roll expenses forward in order to show a better EBITDA. Watch out for where the company is headed financially as they are slow to grow, inflexible and face fierce competitors.

    Advice to Management

    Practice the local values you preach, especially being trustworthy. Up your game in customer service and invest in the company and its growth.


  6. "Hawaiian Telcom - We Go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hawaiian Telcom full-time (More than 8 years)

    Pros

    Very energetic team culture pushing the company from a historical phone company to an integrated technology enterprise.

    Cons

    Lots of moving pieces and many projects running simultaneously.


  7. Helpful (1)

    "Bad place for many reasons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Honolulu, HI
    Former Employee - Systems Engineer in Honolulu, HI
    Neutral Outlook
    Disapproves of CEO

    I worked at Hawaiian Telcom full-time (More than 3 years)

    Pros

    Only pro is the possibility that the work is steady.

    Cons

    Dysfunctional, finger pointing, incompetent and unhelpful management

    Advice to Management

    Act like a real business. This place needs leadership. Especially in the sales and systems engineering division. Mostly the leadership lacks competence from the highest levels on down. Having management that does not have a clue as to how the job needs to be done is not helpful. Stop finger-painting. Turn over is high. Very sad place, morale is low management is feckless. Glad I am out!

  8. Helpful (1)

    "Good employer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hawaiian Telcom full-time

    Pros

    Good people work for this company.

    Cons

    Too much red tape to get things accomplished.

    Advice to Management

    *


  9. "eNOC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    Great team and 24/7 center so shifts are flexible

    Cons

    Not everyone up to par

    Advice to Management

    Better training


  10. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hawaiian Telcom full-time

    Pros

    Interesting work in the B2C sector with many opportunities to learn and grow. Supportive team environment that allowed for career development and future opportunities within the company as well as in other markets.

    Cons

    Limited potential for bonus or other compensation package enhancements in the lower management levels, no parking onsite for majority of staff - closest parking is a downtown garage with monthly fee (approx $180)

    Advice to Management

    Continue to recruit talent that is willing to support more involvement between marketing and customer service/experience, corporate communications and sales team.


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