Hawaiian Telcom Reviews | Glassdoor

Hawaiian Telcom Reviews

Updated May 17, 2018
61 reviews

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3.0
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Scott K. Barber
13 Ratings

61 Employee Reviews

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Pros
  • "Medical and 401k matching benefits are great" (in 5 reviews)

  • "Great, competitive pay and benefits" (in 4 reviews)

Cons
  • "The problem is middle and upper management; mostly the former" (in 4 reviews)

  • "There is no training program for management, only for hourly" (in 2 reviews)

More Pros and Cons

  1. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hawaiian Telcom full-time

    Pros

    Great Company to work for

    Cons

    More training programs needed for internal processes

    Advice to Management

    fix the things that are costing the company unneccesary labor


  2. "Hawaiian Telcom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Specialist in Honolulu, HI
    Former Employee - Network Specialist in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time (More than 5 years)

    Pros

    Coworkers were great and benefits are good. Company is large and stable.

    Cons

    As with any large company departments act as competitors

  3. "Mana"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time (More than 3 years)

    Pros

    - If you get into the right department your co workers are amazing and work together to meet goals.
    - Benefits are great
    - Advancement is easy if you show drive and are willing to learn

    Cons

    The mentality of "not my job" is alive and well in certain departments.

    Advice to Management

    We are going in the right direction please keep it up.


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hawaiian Telcom full-time

    Pros

    For the most part you feel like you're part of a family

    Cons

    When there's tension in the air, you can feel it


  5. "Great place to work if you want your soul crushed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hawaiian Telcom full-time

    Pros

    Your in Hawaii, enjoy it.

    Cons

    Management is clueless and not very smart.

    Advice to Management

    Lay yourself off.


  6. "Ok job, salary too low for Hawaii"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Zone Tech I in Honolulu, HI
    Current Employee - Customer Zone Tech I in Honolulu, HI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hawaiian Telcom full-time (More than 5 years)

    Pros

    Challenging job, good benefits. Low cost medical and dental coverage for the family. Better pay scale than most companies in Hawaii.

    Cons

    The Salary is too low for Hawaii’s cost of living. The work is challenging, but climate is just right in Hawaii.

    Advice to Management

    Please have respect for your employees . Then the employees will respect you.


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hawaiian Telcom full-time

    Pros

    Company cares about customers and employees.

    Cons

    Can be a challenge to navigate across many teams to accomplish goals.

  8. Helpful (1)

    "Lack of growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    Pros

    The employees are like family.

    Cons

    There is no training program for management, only for hourly. This hinders efficiency as employees have to learn the ropes on their own.

    Advice to Management

    Develop a training program so that employees don't have to rely on one another for process questions & answers. On the job training is not the answer.

    Develop a mentoring and advancement program. A lot of employees have outgrown their current positions but don't get recognized. Management continues to advance the inexperienced and wonder why the bottom line grows at a slow pace.


  9. "Great Place to Work, for the most part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hawaiian Telcom full-time (More than 10 years)

    Pros

    Great benefits, awesome people, variety of job positions.

    Cons

    More reactive than proactive due to limited budget. Most projects than employees to handle.


  10. Helpful (1)

    "Great people with struggling vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time (More than 8 years)

    Pros

    People are great. Culture at times can be family oriented.

    Cons

    Upper management has a lack of vision and moves very slow towards changes.

    Advice to Management

    Needs to learn to take measured risks quickly before opportunities disappear.


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