Hawaiian Telcom Reviews | Glassdoor

Hawaiian Telcom Reviews

Updated 15 Jul 2019

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Found 68 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
100%
Approve of CEO
Hawaiian Telcom CEO John Komeiji (no image)
John Komeiji
2 Ratings
  1. "Extremely Poor Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Non-Management 
    Doesn't Recommend
    Negative Outlook

    I have been working at Hawaiian Telcom full-time for more than 3 years

    Pros

    Benefits are the only reason I stay.

    Cons

    Poor management and zero communication. Employees are treated pretty badly.

    Advice to Management

    Please communicate better with your employees. It seems like giving no information is a way to throw your employees under the bus because they can't do their job effectively. It also seems like a power trip and reeks of narcissism.

    Hawaiian Telcom2019-07-15
  2. "Affiliate Services Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    Good career opportunities. Well Paid.

    Cons

    Sometimes required to work mandatory overtime.

    Hawaiian Telcom2019-01-12
  3. "It is what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time

    Pros

    Sales and call centers are difficult and it is a high stress environment, but can also be a very fun environment. The pay is very good for an entry level position and benefits are amazing.

    Cons

    Always changing and high expections from management.

    Advice to Management

    Keep working to improve and keep your reps informed on all that is going on, to keep everyone on the same page.

    Hawaiian Telcom2018-11-06
  4. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Hawaiian Telcom full-time

    Pros

    Enjoyed the experience in Hawaii. Always happy to promote internally.

    Cons

    Sometimes tough working alongside union departments.

    Hawaiian Telcom2018-10-30
  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hawaiian Telcom full-time for less than a year

    Pros

    I worked at Hawaiian Telcom almost six years and would say that its an overall great place to work. Great people who care about one another and there customers.

    Cons

    Additional capital to invest in infrastructure and systems would be helpful to better compete.

    Advice to Management

    Keep up the good work.

    Hawaiian Telcom2018-09-16
  6. "One of the Best Places to Work in Hawaii"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Professional Peon in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time for more than 10 years

    Pros

    One of the best places to work in the islands. Being that some of the senior management teams has been replaced with (hopefully) something better, there is blue skies ahead for this company. With the most recent merger of Cincinnati Bell, there should be an influx of cash to help the company grow. With a personality fit of Cincinnati Bell and Hawaiian Telcom, the unified force will be a strong competitor to Spectrum.... They too, have been acquired by a mainland company, so them complaining about Hawaiian Telcom being owned by a mainland company is a moot point.

    Show More

    Cons

    Some departments still have politics so thick, you can't even get your work done or feel the breeze of the air conditioning. Most of the day is spent fighting internally, so that nothing gets done.

    Advice to Management

    Continue to get rid of those that really are dead weight to the company and really doesn't care if the company succeeds or not. Removing a few of the previous top brass is a great start. Being that most of the dead weight of the previous senior management is gone, and putting John K at the top is a great change to help the company grow. John is a great leader and he can do great things to the new CB/HT company. Glad... to have him at the top. He can make big changes and be a positive influence to help the company grow. John should continue to recognize those people that help the company grow from the very bottom to the very top. Sometimes, it's the small little guy that with the small title that really makes the difference. John should continue to recognize everybody that does a great job! It is within John's personality to recognize everybody, no matter how small the position or how tiny the title. Glad to have him on board! Go John!

    Show More
    Hawaiian Telcom2018-08-26
  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Network Engineer in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time for more than a year

    Pros

    They take care of their own, and promote from within.

    Cons

    Actual product services is pretty bad. Especially after hour calls. Terrible.

    Advice to Management

    Learn to deal with the union better.

    Hawaiian Telcom2018-08-24
  8. "Hawaiian Telcom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Network Specialist in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time for more than 5 years

    Pros

    Coworkers were great and benefits are good. Company is large and stable.

    Cons

    As with any large company departments act as competitors

    Hawaiian Telcom2018-05-18
  9. "Mana"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time for more than 3 years

    Pros

    - If you get into the right department your co workers are amazing and work together to meet goals. - Benefits are great - Advancement is easy if you show drive and are willing to learn

    Cons

    The mentality of "not my job" is alive and well in certain departments.

    Advice to Management

    We are going in the right direction please keep it up.

    Hawaiian Telcom2018-03-14
  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Hawaiian Telcom full-time

    Pros

    For the most part you feel like you're part of a family

    Cons

    When there's tension in the air, you can feel it

    Hawaiian Telcom2018-02-25
Found 68 reviews