Hawaiian Telcom Reviews | Glassdoor

Hawaiian Telcom Reviews

Updated Sep 23, 2019

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Found 69 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
100%
Approve of CEO
Hawaiian Telcom CEO John Komeiji (no image)
John Komeiji
3 Ratings
  1. Helpful (2)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Kaneohe, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hawaiian Telcom for more than 5 years

    Pros

    Authority equaled responsibility Great peer relationships

    Cons

    Difficult to get promoted without knowing a senior manager

    Hawaiian Telcom2015-08-31
  2. "Could have had a better experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service/Sales Representative in Honolulu, HI
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom for less than a year

    Pros

    Great pay. Fun coworkers. Union benefits.

    Cons

    Way too strict on attendance. Politics in management.

    Continue reading
    Hawaiian Telcom2015-06-02
  3. "Great Company to work for and a great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in Honolulu, HI
    Recommends
    Positive Outlook

    I have been working at Hawaiian Telcom full-time for more than a year

    Pros

    Very good leadership.and a great outlook for growth

    Cons

    Some employees have a negative attitude

    Continue reading
    Hawaiian Telcom2014-12-11
  4. "Software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time for less than a year

    Pros

    Pay, Benefits, reduced internet costs

    Cons

    Stressful wok environment, not a 9-5 job, expect overtime

    Hawaiian Telcom2013-04-01
  5. "Hawaiian Telcom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Network Specialist in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time for more than 5 years

    Pros

    Coworkers were great and benefits are good. Company is large and stable.

    Cons

    As with any large company departments act as competitors

    Hawaiian Telcom2018-05-18
  6. Helpful (1)

    "Great people with struggling vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time for more than 8 years

    Pros

    People are great. Culture at times can be family oriented.

    Cons

    Upper management has a lack of vision and moves very slow towards changes.

    Continue reading
    Hawaiian Telcom2017-04-10
  7. Helpful (1)

    "eNOC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    Great team and 24/7 center so shifts are flexible

    Cons

    Not everyone up to par

    Continue reading
    Hawaiian Telcom2016-10-28
  8. Helpful (3)

    "benefits an pay are wonderful for hawaii... BUT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consumer Sales Representative 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    benefits an pay are wonderful When we can offer service is great

    Cons

    Management plays favorites and has no problem showing it Training is horrible an inconsistent Management takes no responsibility for poor training they blame the reps for "not listening" or "not being able to adjust to change" Forced OT have to stay till calls are cleared even if you have something to do and your shift is over CRM is full of errors and problems The right hand is not communicating with the left and cust blame the "cust service"

    Continue reading
    Hawaiian Telcom2016-02-24
  9. Helpful (1)

    "Good company, but slow to innovate and adapt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer CARE Support Agent in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom full-time for less than a year

    Pros

    Hawaiian Telcom has a very strong career path if you get your foot in the door. You can easily move up within in the company if you're willing to learn, put up with the politics, and devote your career to the company. The pay is great and it has a strong union for hourly employees.

    Cons

    One of my biggest gripes working here was the lack of employee training. Being a telecommunications company you would think (especially those in the technical support department), would have a lot more training and knowledge on how to support the products HiTel offers.

    Continue reading
    Hawaiian Telcom2015-12-11
  10. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Honolulu, HI
    Recommends
    Neutral Outlook

    I have been working at Hawaiian Telcom full-time

    Pros

    Nice people and goos location on Bishop St. Coming out of bankruptcy, HT is grateful to find workers in their 20s and 30s , who are tech savy and able to grow into a position.

    Cons

    Older generation requires patience to work with. Management is not technologically advanced, they play favorites and will not promote unless you serve 10+ years. Poor vision in management, too focused on the old ways of doing things and maintaining the status quo. No investment in employees as a resource.

    Continue reading
    Hawaiian Telcom2015-08-14
Found 69 reviews