Hawaiian Telcom Reviews | Glassdoor

Hawaiian Telcom Reviews

Updated Jul 15, 2019

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Found 68 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
100%
Approve of CEO
John Komeiji
2 Ratings
  1. Helpful (4)

    "If you are desperate,it makes sense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service/Sales Call Center in Honolulu, HI
    Doesn't Recommend
    Negative Outlook

    I have been working at Hawaiian Telcom full-time

    Pros

    If you are complacent and used to living on check to check level of income and working in entry level demeaning type of positions this is a great fit for you.

    Cons

    If you are ambitious about technology, selling and advancing your career and working to your full potential; this place will disappoint and discourage you; depress you. You will be shocked at what it is not. You can move on to somewhere else if you are able to kiss a little butt; keep your head down and agree with everything or be just related to someone and you don't have to know anything about the job. Speaking your...

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    Advice to Management

    I don't think there is anything they haven't heard: they are all comfortable and secure in there jobs and skilled at applying all blame of failures to reps and apply incredible pressures and set unrealistic goals...haven't yet realized that people are not motivated by things that seem unattainable and therefore results in low moral but it's that kind of job; it's a call center afterall

    Hawaiian Telcom2015-10-19
  2. Helpful (3)

    "Desperate for $ or in bad situation, do apply."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hawaiian Telcom full-time for more than 3 years

    Pros

    Above market compensation and benefits. Company full of good, hardworking people.

    Cons

    Most reviews on Hawaiian Telcom are pretty accurate. The 4-5 star ones are most likely workers tied to employee satisfaction, marketing/investor relations or have a rare/protected position. If you don't mind having a terrible work life balance, you will do well here. You will be a slave to your cell, VPN connection and will be sure to miss a lot of family time, gain weight and develop mental and physical health issues....

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    Advice to Management

    Push for more work life balance. The reviews, employee survey, high-turnover and stress/sadness in people's faces show change needs to happen now.

    Hawaiian Telcom2015-11-03
  3. Helpful (2)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kaneohe, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hawaiian Telcom for more than 5 years

    Pros

    Authority equaled responsibility Great peer relationships

    Cons

    Difficult to get promoted without knowing a senior manager

    Hawaiian Telcom2015-08-31
  4. Helpful (3)

    "IT administrator"

    StarStarStarStarStar
    • Compensation and Benefits
    Current Employee - IT Administrator in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time for more than a year

    Pros

    401k, small health benefit discount, onsite gym

    Cons

    team more experienced than management, warning manager of potential issues just makes him mad, he likes the shine of fixing a big problem after a lot extra work and stress than preventive actions that would avoid the stress situations and downtime. No best practices in any IT technical area, lack of procedures and policies, a complete mess. Unreal expectations with absolutely nothing provided. No training, no reimbursement...

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    Advice to Management

    The numbers are important but since you here, 3 people quit, next upper management will find out it is a lot of YOU in this.

    Hawaiian Telcom2015-09-22
  5. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Honolulu, HI
    Recommends
    Neutral Outlook

    I have been working at Hawaiian Telcom full-time

    Pros

    Nice people and goos location on Bishop St. Coming out of bankruptcy, HT is grateful to find workers in their 20s and 30s , who are tech savy and able to grow into a position.

    Cons

    Older generation requires patience to work with. Management is not technologically advanced, they play favorites and will not promote unless you serve 10+ years. Poor vision in management, too focused on the old ways of doing things and maintaining the status quo. No investment in employees as a resource.

    Advice to Management

    Offer more money/ promotions to retain talented workers. Get to know younger generation and help them to feel appreciated. Fire or transfer jaded employees to nonessential areas. Seniority should not be dominate form of compensation increase.

    Hawaiian Telcom2015-08-14
  6. Helpful (1)

    "it's ok if you have low expectations"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Hawaiian Telcom

    Pros

    Get to work in Hawaii

    Cons

    Company has no money for improvements.

    Hawaiian Telcom2015-07-28
  7. "Easy job, nice people, low expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI

    I worked at Hawaiian Telcom

    Pros

    The people in any one department are all really nice to each other. It's an easy job without high expectations.

    Cons

    People don't work well together across departments which makes getting anything done difficult. The worst part of this is the impact on the customer.

    Hawaiian Telcom2015-07-16
  8. Helpful (1)

    "Benefits good. Work-life balance POOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hawaiian Telcom for more than a year

    Pros

    Medical and 401k matching benefits are great.

    Cons

    Passive Aggressive. Cliques. Does not like mainlanders. Work-life balance really, really bad.

    Advice to Management

    Need more MBO and MBW. Never saw upper mgmt. unless at all hands, on occasion.

    Hawaiian Telcom2015-07-08
  9. "Could have had a better experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service/Sales Representative in Honolulu, HI
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom for less than a year

    Pros

    Great pay. Fun coworkers. Union benefits.

    Cons

    Way too strict on attendance. Politics in management.

    Advice to Management

    Be more professional.

    Hawaiian Telcom2015-06-02
  10. "ok but could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Hawaiian Telcom

    Pros

    you get to touch a lot of different systems and technologies so you get more knowledgeable

    Cons

    not enough training, poor hours, horrible politics, unfair workload

    Hawaiian Telcom2015-05-28
Found 68 reviews