Hawaiian Telcom Reviews | Glassdoor

Hawaiian Telcom Reviews

Updated Sep 23, 2019

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3.2
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Rating TrendsRating Trends
67%
Recommend to a Friend
100%
Approve of CEO
Hawaiian Telcom CEO John Komeiji (no image)
John Komeiji
3 Ratings
  1. Helpful (3)

    "Sinking Slowly Into the Pacific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    Great, competitive pay and benefits.

    Cons

    Some practices were unethical in the areas of hiring/firing, and expense accounting. People are moved into positions because they are friends of the hiring manager, not because they have skills. Finance would habitually roll expenses forward in order to show a better EBITDA. Watch out for where the company is headed financially as they are slow to grow, inflexible and face fierce competitors.

    Advice to Management

    Practice the local values you preach, especially being trustworthy. Up your game in customer service and invest in the company and its growth.

    Hawaiian Telcom2017-04-06
  2. Helpful (2)

    "Customer CARE (T1 Call Center)"

    StarStarStarStarStar
    • Work/Life Balance
    Customer CARE Support Agent in Honolulu, HI
    Neutral Outlook
    No opinion of CEO

    I worked at Hawaiian Telcom

    Pros

    Coworkers, trainers, and supervisors are nice. Pay is avg, it's unionized.

    Cons

    The information systems/ticketing systems that you will be working with are fragmented, outdated, and inefficient. To look up a customer in their system you have to search for him multiple times across different tools and databases just to get a more complete profile. Keep in mind that the supervisors put emphasis on quick calls to make good stats, but the system wastes your time. There's an attempt to unify... everything through a dashboard but if the service goes down--which it has before, you will need to resort to the old methods. The people in other service departments can be terrible. Some report you for wasting a few minutes of their time, yet they always ask for our help. Then there is the nature of the work. You have to have thick skin and patience to deal with masses of upset/stupid customers. Expect overtime. You will learn to hate the rain. Parking in downtown is nonexistent and can be a big con for some.

    Show More
    Hawaiian Telcom2016-01-14
  3. Helpful (4)

    "If you are desperate,it makes sense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service/Sales Call Center in Honolulu, HI
    Doesn't Recommend
    Negative Outlook

    I have been working at Hawaiian Telcom full-time

    Pros

    If you are complacent and used to living on check to check level of income and working in entry level demeaning type of positions this is a great fit for you.

    Cons

    If you are ambitious about technology, selling and advancing your career and working to your full potential; this place will disappoint and discourage you; depress you. You will be shocked at what it is not. You can move on to somewhere else if you are able to kiss a little butt; keep your head down and agree with everything or be just related to someone and you don't have to know anything about the job. Speaking... your mind and calling things what they are will get you labeled as having a bad attitude. It's not an income that will sustain you in Hawaii and you will need another job in addition to working 40 hrs a week

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    Advice to Management

    I don't think there is anything they haven't heard: they are all comfortable and secure in there jobs and skilled at applying all blame of failures to reps and apply incredible pressures and set unrealistic goals...haven't yet realized that people are not motivated by things that seem unattainable and therefore results in low moral but it's that kind of job; it's a call center afterall

    Hawaiian Telcom2015-10-19
  4. Helpful (1)

    "it's ok if you have low expectations"

    StarStarStarStarStar
     

    I have been working at Hawaiian Telcom

    Pros

    Get to work in Hawaii

    Cons

    Company has no money for improvements.

    Hawaiian Telcom2015-07-28
  5. "Easy job, nice people, low expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
     in Honolulu, HI

    I worked at Hawaiian Telcom

    Pros

    The people in any one department are all really nice to each other. It's an easy job without high expectations.

    Cons

    People don't work well together across departments which makes getting anything done difficult. The worst part of this is the impact on the customer.

    Hawaiian Telcom2015-07-16
  6. Helpful (1)

    "Benefits good. Work-life balance POOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Manager in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hawaiian Telcom for more than a year

    Pros

    Medical and 401k matching benefits are great.

    Cons

    Passive Aggressive. Cliques. Does not like mainlanders. Work-life balance really, really bad.

    Advice to Management

    Need more MBO and MBW. Never saw upper mgmt. unless at all hands, on occasion.

    Hawaiian Telcom2015-07-08
  7. Helpful (1)

    "Excellent coworkers, Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Station Technician in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time

    Pros

    Excellent talent pool, at least on the field side. Decent training. Good benefits and pay scale. Ability to move vertically within the company (non-management positions).

    Cons

    Management, from the field straight to the top of 1177 Bishop Street. Poor time/workforce management. Abysmal maintenance of existing telco infrastructure. Non communication between departments. Dishonest treatment of workforce by management in regard to Union contract and other regulations. Little to no help from Union in regard to these issues.

    Advice to Management

    Deal honestly with your employees.

    Hawaiian Telcom2015-04-29
  8. Helpful (7)

    "Good pay, poorly mismanaged company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in Honolulu, HI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time for more than 3 years

    Pros

    The pay, benefits, bank in the building, downtown location and the people

    Cons

    As most have said mid level management. Too many people collecting a check for doing next to nothing. The company has the arrogance of a bigger Telcom company (say Comcast or Time Warner), without the customer base or resources. How can you have the most expensive product to your market and not invest in your company to provide the best service?

    Advice to Management

    Get rid of some of these people. These people are stagnant and don't encourage growth or change, or heck even positive feedback. There are several people I see walking around all day, doing NOTHING, but getting a steady check. And I mean nothing. You need to invest in your outdated, slow, inefficient systems. It's ridiculous to be a telecommunications company with poor systems and technology.

    Hawaiian Telcom2014-09-29
  9. Helpful (4)

    "Feels like a startup."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hawaiian Telcom full-time for more than a year

    Pros

    Compensation and benefits are very competitive. The location of the main offices is great. It's nice to work downtown with all that has to offer. Hours are manageable.

    Cons

    The environment is challenging for those that would like to make a difference early on. The corporate culture is not one that embraces change, new innovative ideas and approaches. There are a large percentage of people that are quite content with the way it always was including executive leadership. Quality is also not a focus.

    Advice to Management

    The corporate leadership needs to instill a culture of continuous improvement and quality and promote people that innovate and think outside the box. Embrace education and training to improve the skillset and awareness of the workforce to other ways of doing things.

    Hawaiian Telcom2014-05-30
  10. Helpful (4)

    "So much opportunity surrounded by so much ineptitude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hawaiian Telcom full-time for more than 8 years

    Pros

    This company has the opportunity to innovate the way both consumers and telecoms provide service. There are some very talented and hard working top-tier employees - it's what keeps HT functioning. Oh, and the weather is normally great.

    Cons

    With such a proud history it's too bad mid-management runs the company and its staff into the ground. There are so many posts regarding politics as the primary issue. That's just the byproduct of the bigger issue. Management lacks the necessary direction to steer HT into a great telcom. They either attempt to copy what the large telcom companies do - which they cannot scale downwards to match the size of a small... telco or mid-managers try to implement programs which only benefit their own departments. It's no wonder why HT cannot keep imported mainland talent more than 18 months before they bail.

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    Advice to Management

    Cut out the cancerous management that has plagued the company for many years. They poison and corrupt any opportunity the new management has of turning HT around. A company cannot white-wash the stained internal politics and underhanded position jockeying with canned cultural values. If no one is serious about making a change soon then liquidate or sell to someone that can.

    Hawaiian Telcom2013-12-20
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